SkipTheDishes
Reviews and Complaints

The order was about 2 hour lates. I couldn't cancel. I couldn't contact anybody. August 12, 2022 at 4:30PM. I contacted the restaurant (Hanabi) after I noticed the app's time update wasn't moving. They said the order had been ready since 5:20 and that there was no driver. I said I would get it myself. I went to the restaurant at 6PM to get it. When I got there they said that the driver came so they gave him the order. The driver made another stop before mine so I got the order at 6:30PM. This is unacceptable and I want a refund. Not only was the food obviously cold but skip the dishes lied about the estimated time it would take. They should not be in business.

Young east Indian woman ignored me when I asked her if she was supposed to be parked in a handicap spot at St Louis restaurant at 6485 Mississauga road, Friday August 12th at 5:50 p.m. . When I asked her to move her vehicle she swore at me in front of customers inside of the restaurant. she then drove off when the management asked her to move her vehicle.

I have a photo of her vehicle parked in the handicap spot along with her license plate information.

My name is Andrew Hawboldt

4512-39 Ave, Leduc, Ab T9E 4Y7

[protected]

Someone has been using my TD Access Card ending in #3668 to pay for meals using funds from my account. This card has now cancelled. This activity has been reported to the TD Bank Fraud Dept.

Here are the list of transactions om my TD Acciunt.

Aug 8 $ 23.88

Aug 9 $ 17.25

Aug 9 $ 59.67

Aug 10 $ 38.97

Total $139.77

Please arrange to have these funds refunded asap. I am a senior on a fixed income and my resources are limited. I don't know how this person got a hold of my number. I am very careful. I am not a customer of Skipthedishes.

Thanh you. I await your reply.

Andrew Hawboldt

I placed an order through Skip on August 5th for the office. I was tracking the order and it said the driver was 4 minutes away. Approximately 5 minutes after that I was notified that the delivery had been made. This would not be a problem but for the fact that no one came into the office to drop off food. I went outside and found it on the cement sidewalk approximately 3 feet away from our door. Our office is located in a plaza where there is a lot of foot traffic and anyone could have walked by and picked up our order. If the driver was reluctant to enter the office, a call advising that it was outside would have been the correct thing to do. Additionally, we have double entry, so even if he went through the first set of doors, I would have seen him and he could have left it in the vestibule. Instead, it was just left on a dirty sidewalk.

I have had non delivery of orders here at the office before and it makes me wonder if the person who "delivered" the food did the same thing and just left it outside.

This is not acceptable by any standards.

I have never used Skip the Dishes but for some reason you have my credit card number in your system. I live 1 hour out of town and no-one is going to deliver Skip the dishes out to me. I have contacted my credit card company and they reversed the first 2 charges that I found on my statement. Now I have several more charges July 30 for 54.20, July 31 for 67.58 Aug 1 for 62.64, Aug 2 for 40.04. None of these charges are mine and I would like to know how to stop your company from charging my credit card in error or worse yet fraudulently.

Hello,

I would like to file a complaint about charges on my credit card from you. July 7th, $89.15; July 8th, $77.38; July 9th,$55.88; July 11th,55.97;July 13th, $93.50; July 15th, $84.31; and July 17th, $67.52. Please take these charges off. I have never ordered from your company, never heard of it before. My phone number is [protected]. Thanks.

Connie Wood

On my BMO account, 2 debit items on July 29/22 for the amount of $41.79 and $27.71 were posted. The items are 'pending'. BMO rep advised me to call you directly since they are not posted to my account yet. BMO cannot do anything at this time. Please help investigate and rectify the error. Thank you.

Angela Feng

[protected]@yahoo.com

[protected]

On the skip tracker - Order was placed at 7:01. it showed the courier collected the order at 7:35 and it is now 7:55 and the car is still at the restaurant location. The restaurant is 30 seconds from my house (on the same street). I have screen shots that would love to send. The order changed to being ordered at 7:57. We got a call from the restaurant at 7:58 apologizing about the lateness of the order. They said we will get a 15% discount next time we order from them. No coupon, nothing on our skip account. Not impressed. Order #[protected]

On Sun. July 17/22 I ordered a sub from Subway. The order was filled at the Armview Subway. After the delivery man left there with my order it was later than it should have been for him to deliver my order. I received a phone call from the driver saying he couldn't find me. He was actually just a 2 min. drive from me. I gave him directions while he kept saying his computer was telling him he was already there. He was actually at a Pharmacy. Then he told me if he couldn't find me I would get my money back. I told him I wanted the sub as it was my supper. To make a long story shorter, I never saw or heard from him again. I did not get my order but, I was charged for it on my credit card. This is the fourth time I have written a complaint but nothing has changed, not even to receive a notification that you received the complaint. I then used one of your competitors delivery services and received my sub. However, there was an error on my charge card from them as well. However, when I contacted them, they answered right away and worked with me until they were able to correct the matter. I hope you will be as professional in righting this error. Sincerely, Heather Nickerson [protected]@bellaliant.net

July 26, 2022 at around 10pm.

My order was approximately 1 hour late. It was late night and zero traffic and no reason was given for the delay. It should have arrived within 25min (even though at that time, in our town, you can get to the location of the driver from where I was in 15).

The food when arrived was not simply warm-- it was so cold and congealed that it was un-edible even after re-heating.

All the other times this happened, I understood why. No problem. But this time I really would have liked *something*, whether it's an explanation, or some compensation, even a $1 credit, considering the order was not cheap. I did not think I'd be throwing down so much money down the drain.

I started a chat to talk to someone (I have their name but won't post it, though I can provide it if someone asks). They basically entered the chat and then closed it without offering any assistance, or even an explanation like "Sorry about this but we can't do anything."

Even an 'automated' message would be better than just shutting down my complaint.

I don't think it's an unreasonable request, especially if they want a repeat customer. They'd get that money back from me within a short time (and if keeping me as a customer, they'd make a lot more anyway), so I don't see the big deal.

There is an urgent matter that someone fraudulently used my credit card to purchased the food from Skip the dishes in Winnipeg.

My name is Monidipa Dey from Toronto, Ontario Canada. There is a unusual and suspicious transaction $45.95 occurred in my account on July 25, 2022 at

SkipTheDishes, Winnipeg. I never purchased or ordered from

SkipTheDishes, Winnipeg on July 25, 2022 and never visited Winnipeg at this time.

Please verify the complain immediately and return the transaction money which was someone fraudulently used my credit Card.

I am waiting your prompt response.

Contacted customer support via email to request a refund for items we did not receive in our order but paid for.

Got an email back stating no refund would be issued for any missing items.

Didn't understand this at all , so logged into my account online and talked to live chat.

They said they would refund me for the items missing from our order, then they came back and said because I have had some issues in the past with orders, that they can no longer offer me any refund for my missing items, and then promptly closed the chat?!?!?

I don't care how many orders I have had issues with, there is no way you should be able to make me pay for food I did not get, missing items is something I paid for but did not receive!

What right does Skip have to tell me no refund?!?

How do you not refund someone for items they did not get?!?!? I don't understand what any previous orders has to do with missing items from this order, how can you NOT refund missing items!?!?

I would like to complain about your driver with license plate CFDL 800 Hyundai Elantra, grey colour

He was delivering food to 115 Long Branch in Toronto on July 19 at 2:15pm

He parked without consideration to others, so other car was not able to park. When I asked him to move so I can parallel park behind him. He told me to wait. He dropped off his food and I waited for him to move the car. When I asked him to be more considerate next time and not to take two space he started to shout at me. There was no reason to shout

I asked him to stop screaming at me be he never did, he kept yelling at at in his own language I took picture of his license plate as a proof who I was talking to. Not sure why but he did the same.

When I was walking away he kept screaming in his own language.

Hello my name is Patrick Charles and my Visa credit card was charged twice. These charges were posted on my account on June 29th for $20.33 and $33.88 respectively. Expenses I did not make.

Please see attached Visa statement. I don't have any further information to share.

My telephone number is [protected]

My email address is patrick.[protected]@rbc.com

My order did not arrive. I ordered from the wine rack on Islington Avenue in Toronto two bottles of wine at around 10:30 AM. I got a notice telling me the courier had arrived so I was at the door. He did not arrive and then the next thing is I was asked to rate how good he was. Obviously I couldn’t do it because I never saw him and I have not received my order and I have been charged for it

Never placing another order with this company-

Simple mc donalds order (30.00) had to be thrown away - (not the first however, every company is worth a few shots... Not this many)

Food was a mess and completely "disregarded the order" which was very clearly ordered online.

Had to in fact, go out and buy food after waiting/paying for the delivery... Wtf?

Cannot rely on a food delivery service than cannot delivery even the most simple requests-

Complete waste of money, again... Not returning to their services nor would I recommend (particularly, if children may be involved)

My app says my order was delivered but I did not receive it. There is no one to speak to. I had to residential order and go pick it up myself. I am very upset at having to leave work and go pick up another order I already ordered and paid for. The app says Lorraine delivered my order, horrible customer service. I checked neighbours and nothing was delivered.

I put in the right address and the app showed that the driver was coming to my address but, the driver went to the wrong address and I never received my order and they will not give me a full refund. I really need my $50.00 back. As I am on disability and I don't have a penny to waste. I want my refund in full back on my debit card as soon as possible. I need someone to help me, please.

Today at June 30th 168 ave - 106 ave Edmonton, Alberta, @ 7:25pm skip the dishes driver name Waseem, delivered an order from Circle K in a red car license plate Alberta ? 4009 threw garbage onto the road, when asked to pick it up he totally ignored and got in his car and drove off.

Place an order at pita pit and driver never showed up with my food. This is theft I paid over 30 dollars for food that I never received.This is not the first time either and when I tried to contact support about it there is no one online to fix there f**king mistake this company is garbage and all restaurant owners should stop using them. Iam very disappointed in customer service for this company it's horrible they can't even have staff available but still take orders ,if your taking orders your customer service should be open too.