Sony
Reviews and Complaints

Sony - once a name to recommend but now just a name to forget!

I needed to repair my laptop, but they still had my money from the first case I opened, which I immediately closed via phone asking for a full refund. The customer service officer told me my money would be refunded to me, but a month later it still hasn't. The actual repair (from the second case, which I paid for) has also taken over a month to fix, with a lot of grief and premium rate phone charges. In total it has cost me nearly £1000 in expenses! Do not get a Sony laptop fixed by Sony if it's out of warrantee.

Really not impressed with any of my dealings with Sony so far. I decided to purchase a PS3 bundle as a Christmas gift, and thought, why not get it directly from Sony? So I'm about to check out, and then I notice that they're charging me sales tax on the purchase, even though there's no Sony store in my state. I think, well, this might be an error... maybe the cart does it automatically. So I decide to email... only, despite the fact that it's 2011, THERE IS NO EMAIL ADDRESS LISTED. Really, Sony? There's only a customer service number, and it closed an hour ago. Nice. I give up and decide to call the next day. However, I get an email from Sony for registering for an account, and there is a link to email customer service! Hallelujah. So I send off my nice little email. 5 minutes later I get a lovely (obviously automated) response "We appreciate your interest in Sony products! Due to the complexity of our products, we are unable to assist you via email." Despite this superior level of "service", I still call the next day. After sitting on hold for about 30 minutes, the rep gives me a scripted response about how they're required to charge sales tax by the government, even though they're not located in nor have a presence in my state. Not true. No other company that I do business with (and I order mainly online) charges tax unless they have a store in the state, because they're not required to. And on a $300+ purchase, that sales tax is NOT an insignificant amount.

I think Sony needs to change their archaic way of doing business and allow customers to contact them via email rather than forcing them to call and wait on hold. I also think they need to update their information regarding sales tax and online purchases. It'd be commendable if they were following the law, but at this point, I think the only thing they're following is their own ridiculous policy.

We bought the 52 inch flat screen.
It started acting really funny and freezing up.
After searching the web. I finally found out that the software needs to be updated, and with a special memory stick you can down load onto.
Well I don't have that type so I let them send me one.
Paying Cox Cable for preium channels, and can't even watch them.
It hasn't gotten here yet.
They told me 10 days to 2 weeks.
Its past that time now and I am upset with them
We have been loyal costumers of Sony in the past, but now I wish we would have opted for the Samsung.
This will probably be the last thing we buy from Sony.
Yes, I am upset.

I bought the same TV. After 10 months the Tv went out and could not be fixed. It was still under the one year warranty and the only thing that I can get is a Refribished TV with no warranty. Sony does stand by there products for even one year!

i would like to advice that donot buy any sony product whatsoever
since we have 4 products of different kind making a blackhole in our pocket

I purchased an Sony KP-57WS500 TV on December 22, 2002. I payed 2, 499.97. The TV has sence had problems so I called a repare person, He told me all tree tubes were going ou and I needed them replaced he said it would cost just for parts about 1, 200.00 just for parts it didn't include labor.
I went to the Sony website to see if I could purchase the tubes, I was told be the Parts Technition that the parts are no longer available so he contacted me with Custormer Relations, Kristina - she was not very supportive she said I just needed to buy another TV.

I purchased many Sony Projects from Camera's, Movie Camera's, TV's to Surround Sounds. I once believed in Sony but If they will not last more than 5 to 10 years when you pay so much than you can not support your product it is not worth the purchase. I always believe you get what you pay for but in this case I did not get the product that I payed for that would last. It is even worst when you can't even buy the replacement parts.

Very Upset Customer
Elena Garvin
egarvin@att.net

I purchased a Sony Erricsson K550i on March-30th'07. After that within first 20 days i found that it does not keep the details of calls. So i put into the service center in Bhubaneswar and i get the problem solve. Again i faced a problem regarding my speaker, I was not able to listen others voice, and battery showing problem and The headset also showing problem.

Now when today i went their for receiving my good, They Handed me the broken headset and told me that it is not warrantable as it is broken, But they didn't tell me about broken of headset at the time of depositing the parts.

Again they keep my bill and service form. Even they behaves very poorly. Is this a customer deserve after purchasing the product.

The service center address is:

Babli Media
106A, Raja Danendra Street
Shyam Bazar, Kolkata

My mobile set make - Sony Ericsson, Model no- K550i, Bearing IMEI- [protected]-810271-9 has been stollen on 28.09.2008 at about 9.15pm. Please help me how can I locate the set? if not possible can the Set be Blocked to aviod misuse.
Please inform me as soon as possible

i have givenmy mobile model w550i at sanika enterprises enterprises certifisd service center at gulbarga on 21/05/2009 with aproblem blank disply vide their receipt no 337. till today that is not rectified

Please reply asap...

Is It Any procedure to exchange headset as my headset is not working and my sony phone k580i is just three months old.

Those ringtone sites are a scam. AVOID!

how do we keep the security code ?

My mobile is W580i and the company's response is no different. Can anyone suggest the company's postal address i.e. their head office or registered office

When we switch ON the phone then he asks about security code and after filling code it is not on. Please help.

sony ericsson K530i

i am able to hear voice only on speaker

my voice can hear by other side person but i am not able to hear other person voice without speaker how to solve it

you gon send me head

The local sony store told my son and his mom that the sony credit line they applied for and obtained at their store would allow them to make an online purchase of the sony vaio my son wanted. It did't. They are two different credit lines. One will not work for the other. In essense they misinformed or lied to my son and his mom and left them in a lurch, as my son had clearly stated that they did not have the computer he wished to buy at any of their stores and that he intended to buy the computer online. Now the customer service people at sony are basically giving them the run around. They are stuck with a $5000 line of credit for which they have no use. I don't know what the reprecussions are yet for my son's mom, but she is furious and they won't help her. For her it was bad enough that they obtained all of her personal information under false pretenses let alone what this means for the future and the fact that my son still doesn't have the computer he needs for school and no way to get it. How long will this decline in unethical behavior continue to slid before some of these corporations finally get their just due?

i have the same problem as u i put ma fone charge thn the screen stopped workin and thn wen i used da blutoof it wos so slow i sent it away and they sed there wos water in it n thts not true cos ma fones neve been near wotter lol and ma head fones dont wrk

I get Sony Ericsson K550i 15 September 2008. when i talk by this phone i feel ear pain & headache. but if i back to use my old Nokia N70 i Don't feel this kind of problem? This is what kind of fault? is it danger to Use? Plz reply any 1

i upgraded at the start of this year, and i am experiencing the same problems...
my phone has been in for repairs three times since i got it!

i am very dissatisfied with this phone...

Hello

I bought a mobile phone Sony Xperia Z3 in Turkey. My phone stopped working 3 weeks later then I bought. I went to the shop where I bought it and explained them the problem. The phone was giving me signals after one week with error reading 3 weeks later it went off and didnt go on anymore.

The shop send me to the technical service teleservice who is taking care about it. They send my phone to Ankara as they want to check it there. Last week 10 days later I heard that I getting a new phone only the problem is that there was no device in Turkey. I was really shocked to hear that. No phone in whole Turkey. I send a mail to Sony Turkey and a day after I called Sony Turkey and told them my complains. That I have a warranty and that I have to get a new phone inmeddiatly. Now 3 days later still no answer from Sony Turkey or the technical service who is taking care for it.

I am now 18 days further really bad service and no information at all. I was trying to find direct mail to Sony Japan to explain the problem but I couldnt find.

Is there someone who can give me the mail.

My mail is abmoragency@gmail.com

Thank you

I have a bad experience with SONY Service Centre ghaziabad.In ghaziabad there is official weekly off on tuesday, but they don't care about the custmor . when i goto repair my laptop on sunday, the service center was closed on the day without any reason.

I never expected this from SONY service center...

I BOUGHT A SONY VAIO TT11WN LAP TOP IN MAY 2009. I HAVE HAD NOTHING BUT TRUOBLE WITH IT AND IT HAS ALREADY BEEN BACK TO SONY TWICE FOR REPAIRS. IT HAS BROKEN DOWN AGAIN AND WHILST USEABLE CAN NOT BE RELIED UPON TO WORK ALL OF THE TIME.

SONY SAY IT IS THE SOFTWARE WHICH IS MYSTIFYING TO SAY THE LEAST AS THE ONLY SOFTWARE ON THE MACHINE IS THAT WHICH THE LOADED AT THEIR REPAIR PLACE.

AS THIS MACHINE COST ME OVER £1700 UK I HAVE GIVEN THE COMPANY 21 DAYS TO REPLACE THIS MACHINE OR ELSE I WILL GO TO COURT FOR A REPLACEMENT. THEY DO NOT ACCEPT MEDIATION SO ITWILL HAVE TO BE COURT.

LET YOU KNOW HOW I GET ON.

JAMES S ROBERTSON.
K500JDR@TISCALI.CO.UK
25/11/2009

I can't believe the way that vaio sony has treated me, my husband who is terminally ill with brain cancer thought he'd buy my a laptop for my birthday, i had it aweek and it stopped working, i phoned vaio sony to have it repaired, to be told well if you have dropped it it's going to cost me £169 to have it repaired, i told them it has'nt been dropped, and how can you say whats wrong with the laptop if you have'nt seen it yet, they booked DHL to collect the laptop, but they went to the wrong address, so i had to phone again for pickup, they were very rude to me on the phone, telling me to stay in my house until its collected, i said i was, but you went to the wrong address, that was last week, i've phoned again monday and asked them why have'nt they picked up my laptop, and they said stay in until they pick the laptop up, so me and my husband have been in for 6days waiting, and still no pickup, i phoned to complain and asked to be put through to there complaint's department to be told they have'nt got one! then i asked to be put through to a manager to be told there is'nt one! a big company like sony, i find that hard to believe.
the after service for vaio sony is terrible, rude, unfriendly, yet again i have to phone them to ask why my £799.00 vaio laptop has not been picked up, which so far, taken from my phone statement, has cost me £24 in call's in 6days, being kept on hold and still not getting anywhere. wish me luck! going to try and get through to them yet again.

Dear Maola...I am sorry about your trouble with the vaio...I understand. I too bought one and it is as if you are on your own with no-one to help when things go wrong. I have a VG-NR10 /s there was a problem when running the notebook with the battery. A window kept popping up which said maybe the battery was not compatible or not working and said take it out and out it back in again...I did this many many times...still the window popped up. After many long calls to vaio europe they told me to buy a new battery. I did..it cost a lot of money and...guess what...same window popped up again! So there was NOTHING wrong with either battery. They then offered to collect the computer ( at a charge of over 200 GB pounds and then would have charged anything up to 500 pounds to 'top it up.) YOu must be flipping joking I cried...I could get 2 laptops for that money!
SO...I took it into PC world...they had a look.. told me to run the discs and do 'System restore' and charged me NOTHING...I will never reccommend or buy a Vaio product again. Good luck putting your notebook back to good working order. Yes try Japan...UK customer service is generally CRAP. If you get to talk to a real person they are generally in India..and no-one takes responsibility.

Don't recommend Sony Vaio.

I also had bad experiences about Sony Vaio's after sales service. Their customer service is lousy, not customer friendly. They take hour to find answer and the answer does not necessarily help to solve the problem. I recently bought Sony Vaio notebook and battery did not work properly. I talked to customer service 3-4 times spending at least an hour explaining them the problem. They promised to send a new battery to replace, but sent me empty boxes twice. I complained again, but they claimed that they have sent the battery inside the box. It was delivered by FeDex and I complained them too, but they said that they deliver whatever they receive. I am frustrated and will not recommend to buy Sony product if you want to receive after sales service and warranty claim. They are not good.

I'm writting this e-mail to complain about Vaio notebook. I bought a Sony Vaio notebook in Japan. I knew that my warranty was valid only in Japan, but wouldn't imagine that my notebook could break in ONE and A HALF month. I was using my notebook in South Africa and it stopped working, so I decided to fix it in Brazil, my home country.
It such a shame for Sony sell something with poor quality like this notebook. To fix my notebook I'm going to pay about 670 dollar, it's about 1/3 of the value that I paid for this notebook because of a burned out mother board. I must confess that I'm ashamed, should had bought another notebook like Sharp notebook or another one more interisting like Mac Book Air. Sharp notebook had similar configurations but cheaper, but I decided to take a Vaio notebook because of the "quality" and the model: SZ series (yes, one of the top series). I'm very unhappy, I belived that this company could offer good computers and good service, but now I've realized that this is only marketing.
My notebook is in Sony Service Assistence for about 60 days! 2 months! They don't have capacity to fix it in few days.
All I can say is that I'll never buy such poor quality computer and I'll advice collegues and friends to not buy notebook of this company.

Kelly

my computer from sony when i bought it it came with the screen all bubbly so i sent it in to get fixed they sent me a box to put it and said it would be about ten days. so i sent it in and they fixed the screen but it came back with the rear cover very sreached and the rear stand was broken. my computer has a stand to hold it up. just in case you were wondering. well anyways they are now telling me thats how i sent it in and gave me an estimate of $302.11 to fix. i have always been with sony ive got a ps3 a psp and a computer but truly they have disapointed me im a loyal customer to sony ill think next time before i buy from sony.

I purchased a cam corder from Myer with the promotion running on a $100 cash back, however when I phoned sony to assist me with doing this on there website, the customer service person instructed me on how to fill out the application, but the system was down, he told me to try again later, but as I thought the system error was still there. A couple of months later I phone again to get assistance and they told me that the application has closed and I will not be able to claim my $100 back. No where on my receipt or warranty did it say at Myers that there is a closing date for all applications and the bitter part is that the customer service person could have done my application for me over the phone the first time I rang and there was a system error.
Typical for a company like Sony to play dirty!

Dear Sir

few days later i was working in my office.some one stolen my mobile kindly trase my mobile

my mobile imei no - [protected]-030139-8

Thanks and regards

Anil kumar sharma

Hi
I also have similar story. I was working in Qatar, on dated 16-04-2008 I bought one Sony Ericsson mobile phone w910i from India. After holidays back in Qatar but tomorrow afternoon I do this phone switch off after some time when on my mobile then on screen shown sony ericsson then off ie not switch on so softwear is tatal corrupted but soft wear CD is not my self what can I do please solved my problem.

Hi
I also have similar story. I was working in Qatar, one time when I went to India through Dubai, and bought one Sony Ericsson mobile phone from Dubai duty free. After holidays back in Qatar I think after two months phone not working properly (while using functions software hang including power switch not working then need to remove battery to switch off.) I went to Sony outlet in Qatar. They said there is problem with that model and Sony recall all phones and replacing with cheaper model. I said why I loose money to change phones this is not my problem. (I think I bought phone for 80 $ and they offer 60 $ for replacement) I didn’t agree for that offer and send email to all Sony customer care in world. After one week Sony outlet in Qatar contact me and give me higher model for my phone. That was the first and last time I bought phone from Dubai duty free.

DO NOT BUY A SONY BRAVIA LCD HD TV! Ours broke in 18 months, bad display, they will not replace it. Sony customer relations offered to sell me a new one for a "discounted" price of $ 425! This after paying for a new one 18 months ago for $ 498. Sounds like a bad risk to me! It costs $ 710.00 for a new display part, make sense? The warranty is only for 12 months so yes tecnically our of warranty, however, a new TV should not totally break and SONY not stand behind their products. Pitiful treatment of a longtime customer.

Just faced with their service-my gps stopped charging(the usb contact was moving inside the unit. sent it to the service, they called and said that it's damaged, but i didn't anythyng except normal use...) offered two options -send it back to me, or recycle.. i'm shocked, won't leave it like this!

Hello Sony Ericsson Team,

I have purchased W910i around 1 Yr back. From the day I had purchased it is creating many problems. Now recently I have problem with my slidding, it is not freely moving, I had given for service they told very minor issue and they fixed and charged 150 rs. After 2 days I am not getting display and hanginng the mobile.
Now again they are telling SLIDE FLEX is having problem and even in Head office they dont have stock. CAN YOU PLEASE TELL ME WHAT WILL I DO WITH THIS PHONE WITH OUT WORKING.
This is very rediculous.

I CAN SHOW MORE THAN 20 DEFECTS IN THIS PHONE, WHICH ARE ENOUGH TO THINK BEFORE PURCHASING SONY ERICSSON MOBILESSSSSSSSSSSS.

Thanks and Regard,
Naren

NOT AT ALL SATISFIED WITH CUSTOMER SERVICE OF SERVICE CENTRE...AFTER REPAIR, , HANDSET STILL NOT WORKING PROPERLY...PRB ARISED WITHIN 03 MONTHS OF BUYING...WILL NEVER EVER GO FOR SONY ERICSSON HANDEST IN FUTURE

I have lost my new mobile w910i black.I lost my mobile in mumbai (koperkane).

My details
Name: M.Shantikiran
Address: Ghatakoper
my contact number: [protected]

Respected Sir,

I lost my mobile from Marthahalli, Bangalore on Aug 09, 2008. Other details are

Your name: Edwin Paul Chungath
Address: #12, Thejeswani Nagar, 10th cross, 16th main, BTM 1st stage, Bangalore -29
Phone model: Sony Ericsson W810i
Make: 22-04-2007
Last used No.: [protected]
E-mail for communication: hiedwincp@gmail.com
Missed date: 09-08-2008
IMEI No.: [protected]-603635-3
Battery No. : 8207w04415723

Requesting you to please lock the mobile to earliest.

Thanks in advance
Edwin Paul C.

I would like to complain about the sony playstation 3. I first bought a Sony playstation 3 in November 2007 i paid approximately £400 for it as a Christmas present for my partner. He works long hours so it was hardly ever used infact it would probably have been used for about 2 days in total over the 2 year period that we owned the console. However we still ended up being on the losing side as it died still practically brand new and hardly used. I then had to hand over more money for a replacement which we have had now for 10 months again the same story hardly used and now this one is faulty also. I've suffered with faulty appliances before but never 2 of the same. Sony have now cost me about £700 over the last 3 years and i have nothing to show for it except faulty equipment and disgust for sony who promised a quality gaming experience and have left me feeling robbed of all they promised.

1 faulty appliance is unlucky/unfortunate
2 faulty appliances is a flawed design

This is the reaction of the email in which I have just read, a letter of complain against Wal-Mart. I did not know that my husband used my email address and my name. I had never made comments or complains against your company. I don't even know how to play this kind of game PS3 or any other game.
I hope this comment will clear my name. Thanks!

PS3 PEOPLE SUPPOSED 2 PICK UP MY PS3 BUT THEY NEVER FOR THE PAST 3 WEEKS SO I ARGUED WITH THEM SO THEY LET ME GET AN EXCHANGE BUT THEY STILL NEVER CAME THEY ###IN PISS ME OFF

THEY BETTER SORT THIS ### OUT MAN

went to wallmart and bought a socom confromtation game and it was defective 1198 took it back same day it was defective they gave me another one took that one back because it was no good i wanted to trade it in for another game an xbox because i was tired of bringing it back to store i understand about store policy that if it is opened they will give you another game the same one but what i dont understand is when they gave me the new one before they they opened up new packaging and said that was their policy but they could not show me written paper that this is walmart policy all i wanted to do was exchange that ps3 game for xbox game and i would pay the differnce but they refused and opened ps3 and gave me back the and said that they could not help me and called security on me is this the way you people operate then i will cancel my sams club membership and will write to better business about your store no. st 1666 all i want is a game that works the new game that i bought does not work very disapointed in this business