Souq.com review: cheat 138

Hi A.Siddiqui

We apologize for the delay of your order due to unforeseen circumstances which affected the fulfillment of your transaction. Rest assure that we are fixing our operations which will improve our processes and your experience while shopping with us.

To help you resolve your issue, may we request you send us your username or the order ID at uae@souq.com.

My name is Riza and inorder for me to attend to your issue immediately, I humbly request you to put my name in the subject of the email accordingly.

Awaiting for your email.

Kind regards
Riza
Souq.com FZ LLC

Hello Reviewman

Words cannot express how truly sorry we are for the frustration and inconvenience that we caused.

We want to help you resolve your concern so kindly send us the order ID at uae@souq.com. We assure you that we will take a look at your case accordingly and we will work on improving our procedures.

I am Riza and inorder for me to attend to your issue immediately, I humbly request you to put my name in the subject of the email accordingly.

Awaiting for your email.

Kind regards
Riza
Souq.com FZ LLC

to souq.com
i would like to cancel my order. my order number is 1690742. My user name is jaydenraziel95@gmail.com. i tried calling your customer service number but its just an automated line with no live person the phone keeps on hanging up. your website and ordering processes are very difficult and pathetic. customer should be able to cancel and order if he wants to. your website doesnt have any option and your customer service line is useless as i said. get back to me with an answer ASAP!

i placed an order for Samsung Galaxy S3, they deducted the payment already from my account but its been more than 2 weeks the mobile still not delivered, . the order number is 1662486 and the Shipment Tracking code [protected]. when are u planning to deliver it SOUQ? Its hard to connect in your customer contact number.

Order ID# 1667652 souq.com
Shipment# [protected]

Unfortunately thIs is the worest online shopping experIence & web site I have ever seen ... I made an order for a mobile as a gift for my father from three weeks ago and still no respond .

Travelling Thursday and I think I'll not be able to represent the gift to my father ...

Costmer service has the same answer every time and the couriers are a hidden unknown courrier Named Qexpress ... I suggested the Costmer service representative to give me a correct number for them to go by my self and pick my stuff urgently he said we don't know the number of the Qexpress couriers .

Deffenetly I'm going to report it to the economic department of Dubai .

Order # 1685034 And Shipment # 1611127
I order S3 Galaxy Mobile on 31 July, 2012. I receive an email from Souq, Saying that I will be delivered in a week. While the seller of this item is claiming to ship it 3 business day. While I have paid through Credit card
Email is further saying that It will be Delivered by QExpress with a contact number.
Nobody is picking the call from QExpress as I have tried a dozen time, further Souq customer service is also not attending my Phone.
Can anybody tell me how to take refund from Souq.com. It is totally disappointing for me and I couldn't get any thing yet because almost 10 days has been elapsed .
Can anyone suggest me the way to get to souq.com

I ordered Samsung galaxy S3 through SOUQ.com on 1st of August. The order got confirmed on 2nd of August and MY credit card got debited with 168 Kuwaiti Dinars. Todays is 12 th of August and till now I havenot received my ordered Galaxy S3. On the fourth day after payment I called them, they told it will be delivered with in one day. On the next day also they repeated same. Today when I checked with the customer care, First time one guy by name Ahmad told that it will be delivered today. I called again after 30 minutes. One lady picked up the phone and replied that there is some issue with the supplier, it may take another one week .Then I asked her why SOUQ.com is putting another deals on their website saying another 15 pieces available for 165 Dinar. She told it is the sales team who is doing this. On their webiste, for my order id it is showing the status OUT FOR DELIVERY. When I checked with customer care she told it is a system bug and she told it is the problem with OPERATION TEAM that causes the delay. She told she is not allowed to give the OPERATION TEAM contact number

I received it by 12 th of August Evening

Order ID: 1708495
Shipment no:1638508
I order Nikon D3100 slr and Nikkon 55-200 lens on 10Aug12.Before placing order I confirm with whether it can be delivered before Eid, coz its a gift for someone who will travel on same day.From last four days I tried to track my shipment.Its showing item not ready with seller(dod_uae).Now I'm sure that it cant be delivered before Eid.So please cancel my order.
i tried to contact your customer service but its just an automated line with no live person the phone keeps on hanging up.
Please do needful for me today itself...

OMG! we HAVE the same problem. CAN ANYBODY FROM UAE AUTHORITY TO DO SOME ACTION ON SOUQ.COM?...STOP THEM PLEASE...COZ I KNOW THE FEELINGS AND IM A VICTIM OF SOUQ.COM ALSO WITH THE SAME SITUATION.

My name is Syed Haneef and unfortunately I have an account with souq.com with the user name (aqeelsaf@yahoo.com)i made a purchase of Samsung Galaxy SIII pebble blue on 11-08-2012 and I received an email stating that I will be receiving the product with 3 business days. Today is 17th stilI haven’t received the product.

I have been following up with your customer service every day and they inform that it was out of stock, I clearly told them that I am travelling on 18th evening and I needed that atleast by 18th morning.

I had a conversation with Mr LEO over the phone on 16th afternoon at 1:45 pm and he informed that the product was available and the dispatch person who is incharge is not available at that moment and Mr LEO promised me that He would definitely call me by evening and update the status of the delivery but he did not call and I was waiting for the call and I was very upset with that False commitment.

I infact I told Mr. LEO to cancel the product and give me a refund so that I can purchase from another store who is delivering me the product within 3 hours, but he kept on insisting that he would arrange don’t worry this is the word he kept on saying over the phone..Believe me this Staff member is a Big Liar.

Team Make sure I receive my product on 18th of august by morning or afternoon.other wise I wouldn’t be available in UAE for 40 days, and you need to courier the product to my home country in INDIA as a compensation for the delay. Otherwise I would send this Email to the Gulf News & to the consumer Forum. and update on my FB and Twitter also I would definitely inform all the staff in ENBD not to purchase any product from Souq.com as they are cheaters and don’t care about the customers Feelings and giving false commitments.

Souq.com has teamed up with Sellers and of course Aramex to make their Bread and Butter. Inspite of Cheating customers and continues complains from Buyers/Customers same "Sellers" are still on souq.com panel to "Cheat" more and more customers/buyers. Consumer Protection in Dubai [protected] is as good as Dubai Police. All buyers who are cheated by souq.com please complain to this. Also spread "Word by Mouth" to all your friends and other Future buyers on souq.com of their "Team Cheating Business" to stop at once. Totally unresponsive support team of souq.com. They are paid to attend your calls if you want to order and pay, but not for exchange of defective Goods or for any cancellation etc. Very unreliable online seller "Souq.com" Should be blocked in the UAE with immediate effect. Why Gulf News or Khaleej Times are not exposing them, getting feedback from all the buyers especially those who were totally unhappy with souq.com

hello good day to all.
before anything else, i found all your complaints are diffrerent from mine, your complaints was not delivered, deffective item and etc. i have also a complainfrom souq.com, i have order a 18k gold chain necklace and to tell you its so fast withing 4 days i received it but sad to say its not 18k gold chain in copper its its a fancy gold plated that you can buy anywhere, its like a chain for a dog you know what im saying? its not true the 18k gold plated. and the same problem i call the couq.com customer service but nobody attend or answer the fon which is very disgusting. at the time you make a purchase they can make a reply to your purchase so fast but for all the complaints where are they? theyre hiding. my complain is not so big because its only a small amount of money but that money that i purchase to them i earned it with my sweat and blood. that why i purchase that item because its cheaper and its 18k gold. but sad to say this is what happen now theyre gone when you want your money back. i purchase 4 items and that 4 items is really bad which i dont want to see. i send message to their customer service try to call them but same experience you had. i dont know how can i get back my my money, as ive noticed all the complaints theres no one says he/she a refund.

Hi all,
Just to tell you all to check the seller's reputation before buying. The souq.com's marketing stunt in the form of WOW deal is a complete hoax. I have personally sat and click on the buy link of the ipad offer, the note offer for like an hour w/o any successful purchase. They do it for generating traffic only!. Some deals are genuine, for som things they just use your money for sumtime until they process refund.

Victim

Hello,
I bought htc sensational XL from souq.com around a month back, the delivery was too late secondly I got the handset from south Korea which i come to know when i tried to update mine phone to android 4, but i cant as mine phone belong to south Korea where these updates are unavailable. Now after a month mine phone was suddenly got black screen i can hear the sound and ringtones but the screen is black, tried to restart and done all the trouble shooting but with not response.
kindly help me to resolve this issue.

regards
Adil

Please not that I have order one S3 Samsung mobile before 1 week and waiting for the same.I paid through Credit card and still yesterday no response from anybody.At last after lot of calls(Land number is every time seems to be out of order) Souq relied they dont have that product and now I am ying for the refund.So please note that you should not purchase through Credit card.

Saji Scaria

I have made a bad decision to buy the xtouch tablet from souq.com on 04th July 2012. They are not delivered my order for more than Three week and no proper response from souq. So I am fed up about Souq order so I have request to cancel and refund my credit and I have got my money back after one month. But now they have charged me again with my credit card details saved in there system. Please don't buy anything from souq using your credit card because they are store this details in there system and they are using it whenever they want.

Regards,
Balaji Subbiah

I have made a very bad decision in paying my order thru credit card. for a week now no delivery have been made and when I try to call customer service only answering machine and after a long tone will come. Customer service of Souq.com is the lowest of them all.

souq.com was much better in 2011, ones they got the best online shopping website in the middle east and their "every thing" is going down, the DOD seller's rate in 2011 was 94% positive, now its 81%!

i faced different issues with different products, i ordered 2 watched long time ago, received them after 23 days, ordered 2 pieces of jewellery and after 2 weeks i got an email that its out of stock (when i ordered sales was 23% sold), 11 days ago i ordered Magic Hanger - Save On Space X 8Pcs/Pack, Delivery estimate:18 December 2012 - 23 December 2012, but no call yet, on the 17th of Dec i ordered 2 more items and the Delivery estimate:22 December 2012 - 26 December 2012, the good thing that i pay on delivery, so IF BY ANY CHANCE THEY DELIVERED BOTH ITEMS IN SAME DAY I'LL PAY 1 SHIPPING ONLY AND WILL DEDUCTS AED16 FROM THE TOTAL PRICE!

and i also totally agree with you guys that the customer service never respond, the number they have at their emails is on answering machine, the other number is not working!, when i started facing problems with them i sent complaining emails but no replays at all.. complains were send in June 2012, we are at the end of Dec now and no replay yet!

i'm calling Consumer Protection Department now and complain against souq.com

i called customer protection department, they said that they have TONS of complains against souq.com, so i guess sooner or later this site either will be blocked or the company closed

Yeh, I never thought souq.com is unresponsive, unprofessional, cheat, must not placed add if cannot fulfill. I made a order on 13 dec 2012 & still waiting no reply, no call, not response contact no. My order no. 2061371.

I ordered a sony xperia on the 15th December to gift someone for christmas and today is 24th December and did not receive the item. The money was paid by credit card and the amount has been withdrawn very quick. I tried to contact souq.com the only land line they have but the phone is not working. Wrote so many emails but no reply till date. I smell someting fishy and have reported the matter to the consumerrights in uae. They are pursuing the matter.
souq.com is too unprofessional and I believe they use the fund for their business turnover and after chasing try to refund the money.
People please be careful with this vendor.

plz tell me any contact number then ill contact them i tried to call one number which i m taken from souq.com but no buddy is take the line after 3 min line is cut

I have placed an online order with Souq.com UAE on 11th December 2012 and paid the amount through my credit card . Delivery was promised within three business days. Till now I have not received the delivery of my order. I have reported them the delay in delivery and till date I don't have a proper response from them for the delay in delivery. They mentioned in their reply the item wass not ready with the seller. If the item was not ready with the seller, why they accept the order and promise the delivery within three business days?I am fed up with Souq.com for the order placed by me. Therefore please don't place your order with Souq.com and pay the same with your Credit card.

Regards
Ramadas.C.K

OMG! I've got same problem guys! This site is really ###! I place an order last dec. 17, 2012 for 3 items worth almost 400saudi riyals, souq.com send an email to me that the estimated delivery date will be on dec.22 to 26, 2012, tru ARAMEX, unfortunately until now i didnt receive any items, i twice called aramex but according to them they didnt received yet my order and they advice me to contact souq.com to ask again my order and i tried calling Souq.com number 4664906 but it was answering machine advicing me to call their new number [protected], the bad thing is when i tried to call the new number surprisingly it was a residential phone number...i send already 4 emails tru their site but until now i didnt receive any reply...Shame on u guys from souq.com...every single penny that we spent is from our sweat and blood...

My order number is 2072980
Shipment number 2097252
Aramex shipment number [protected]

very bad service from souq.com. we have to call one million times to deliver our shipment. veyr bad service cheating.. .their customer management is not also proper.

I agree with you all, this is the worst shopping experience I have been through. Advertisments & sellers in Souq are decieving, I ordered 6 items, all of them were of extremply low quality fakes and different from pictures in the website. Exteremly delayed delivery time, most of the companies Souq is dealing with is virtual company with no actual physical address or working phone numbers. For your own sake, never buy from this website no matter how tempting is the offer..

SOUQ.com is providing the worst online shopping experience EVER! This my second time with Souq and I am suffering! No delivery, nobody answers the phone and no customer support! How bad! How disappointing!

Hello Balaji,

Thank you for your comment on this page and we sincerely apologize for any inconvenience on your side. Please note that as checked on this transaction with Order#1631266 for "Xtouch X906 9.7"" 16 GB Wifi ( Silver ) ", order has been canceled as per your request due to delay and payment has been refunded to your credit card. We are sorry that you are force to cancel the order since there's some delay on the shipment of item but rest assured you that we are doing our best to meet our commitment with our customer in every transaction on our website. For future concern, you can send us an email through uae@souq.com or you may contact us at (+[protected], daily from 8am t0 12 midnight.

Thanks and Regards,
Mon
Souq.com Support Team

Hello saif ahmed,

Thank you for the comment and we apologized if you experienced some issues or difficulties on your purchase. Please note that Daily Deal page page works as a group buying site; which is simple: We are able to offer these amazing deals, because lots of our customers are buying these products together, so we are able to realize a big savings to the end customer.

Sometime and due to high number of orders on a specific deal, we have to wait till a bit to fulfill all the orders and realize the discount, and hence few orders get delayed. We are working hard to have all orders delivered between 5-9 days, and we already have expanded our distribution facilities to hold as many products as we can before the deal is listed. Also, please be informed that if item has been purchased from different time or date, system will generate different shipment number, thus it's a different shipment fee.

For your email complain, you can send us an email through uae@souq.com or call at (+[protected] daily from 8am to 12 midnight.

Regards,

Mon
Souq.com Support Team

Hi Sunil shaw,

Thank you for the comment and we apologize for any delay. As check, your Order# 2061371 has been canceled as per your request as order has been placed last 13 of December and canceled on the 24th December due to delay. Since your order has been cancelled, we have successfully refunded your payment back to your credit card.

Regards,
Mon
Souq.com Support Team

Hello Sudhir Kunder,

Can you please provide us the Order# for the purchase so we can assist you further. We also suggest you to send us an email at uae@souq.com for any order issue.

Thanks,

Mon
Souq.com Support Team

Hello Sudhir Kunder,

We apologized on any inconvenience on your side. However, can please provide us your order# so we can assist you further. Also, for any order issue with us, kindly send us an email at uae@souq.com so we can assist you.

Thanks,

Mon
Souq.com Support Team

i buy a mobily BB@work router on 14-01-2013 offered with 7.2 mbps speed and 17 months subscription, but available speed is max 1mbps, and also i got a message today that u need to recharge within 3 days to keep the service. i feel it now as am looser .i did not search for the souq.com cheater as i do now before i make an order

Its very risky to buy used mobile from Souq.com as they sell mobiles from US and other service provider, they might also be stolen.
I bought a Blackberry mobile 9650 and it was blocked from Verizon wireless US service provider, now the mobile is useless for me, i never got my money or replaced, kindly contact me if u need any proof ash17mar@gmail.com

Hello Sudhir Kunder,

We apologize for any inconvenience on your side for the order. Please provide us the order# so we can check this further for you. Also, kindly note that if buyer used credit card for the purchase and order need to be canceled, payment will be refunded to credit card used. If you still have an issue with the transaction, please send us an email at uae@souq.com so we can assist you.

Thanks and Regards,

Mon
Souq.com Support Team

yes..i have also bad experience with souq...totaly i purchased 7 item from that 3 items are damaged, used, incomplete..and their customer care also very bad., no one wil pick up phone..beware my friends most of the items are china made...

I too agree that WOW deals are cheating. Today it appeared just 5 minutes and each time it says one different kind of error. No one made real purchase and finally "sold out" appeared. All WOW deals are fake and just creating traffic.

SOUQ..COM IS A LIAR.

I had called the souq.com for nearly a month and souq.com does not have solution. They only give reason and you'll have to suffer for the "No respond from the Seller Policy". I am dealing with souq.com, not a seller. Made a complain on the site & they will respond after 29 days.

13. Buyer Protection

Souq.com has a "Buyer Protection Program" which seeks to assist buyers to ensure their purchase is protected against fraud by any sellers on the Site. If a buyer has purchased an item by way of any of the Souq SafePay processes and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by Souq.com to the buyer of the value of the item only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with Souq.com within 48 hours of receiving (or not receiving) the relevant item. Souq.com will investigate the matter and if it has been determined (by Souq.com in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which Souq.com has reimbursed the buyer, Souq.com may limit, suspend or withdraw the seller's access to the Site and/or the seller's membership and Souq.com may charge the seller for Souq.com's costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy . Souq.com reserves the right to take such further steps as it considers necessary including without limitation legal action. You acknowledge and agree that if any item returned to Souq.com by a buyer is illegal or otherwise unlawful that Souq.com may in its sole discretion destroy the item or take any other steps as it considers necessary.

This conditions are useless and more days I wait for refund. Below is my complaint & no respond policy.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Amer Al Said, Jan 29 07:16 am (IST):
Dear Escalation Team,
Kindly assist our below valued customer regarding their issue on their purchase.

Order#:2053636
Date Ordered: 29/01/2013
Item Title: Canon PowerShot A4000IS (16 Megapixel, Point & Shoot Camera)
Complainant's Name: Martoni Gabuya
Contact Number: +[protected]
Issue: Delayed order, Pending since 11th Dec 2012

Please take the necessary action as soon as possible.

Regards,
Amer Al Said
Souq.com support team

Just to share with you my experience with Souq.com as a Seller!
I sold an item, as per souq policy - they release the money to seller after 4working day... When my item was sold and delivered, after 7days, I sent this question to souq...
xxxxxxsave, Feb 21 06:03 pm (IST):
Its been more than seven days already that souq is not releasing this money to me since item received by the customer! Whats going on guys?
Order ID: 2279572

They replied back:
Paulino Largadas, Feb 23 03:18 pm (IST):
Hi xxxxxxsave,
Good day.
Thank you for sending this email.
We have instructed aramex to deposit the cash payment for this order. Once deposited, the payment will be released after 24 hrs.
We apologize for the inconvenience.

Thanks and Regards,
Pao
Souq.com Support Team

This is crazy! See what their policy...

How do I get paid on Souq.com?
When your item sells, Items prices will be released to you based on one of the following conditions
- The item got delivered to the buyer, and the buyer left a positive feedback on the item.
- After 4 days from the item delivery date, while no feedback left from the buyer on the item.

Souq is playing games with their Seller! They are breaking its own rules. This is not a good sign for success. Soon you guys will not grow if you are not are the first breaking the rules and poor commitment to your users!