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Souq.com

Souq.com review: cheat 138

A
Author of the review
6:12 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear riza,

Thanks for your response. After almost 20 days I got the tablet. Most important thing that I feel that its like mental threat to order somthing through online website. First customer has to beg for the delivery and now what I get its like waste of money.
I got defective item. This is what I got through online shopping.
This time I will not call to your customer many times to beg because I already faced so much difficulty in so many days. Only requesting you once to collect your item & refund my money at same time pleaseeeeeee...

So I hope that you will understand my concern & will take the neccessary step.

Regards
A. Siddiqui

Update by A.Siddiqui
Jul 15, 2012 11:16 pm EDT

Really their service is very bad. i ordered one tablet on 4th July & made the online payment... still awaiting for delivery. After making so many calls they picked the phone & given the excuse that they have some problem with supplier & somthing happening with supervisor in warehouse... Really unprofessional response from them... i am just trying to confirm what is process to make the complaint in Economic Department.

Update by A.Siddiqui
Aug 06, 2012 11:33 pm EDT

They returned back the Defective Item & assured me to refund the money
BUT STILL AWAITING MY REFUND...
UNNESSARLY BLOCKED MY CREDIT CARD MONEY FOR MORE THAN ONE MONTH.

Update by A.Siddiqui
Aug 22, 2012 11:05 pm EDT

Dear Riza/Francia
Greetings Of The Day & Happy Eid !
Hope everything is welll at your side. As i had mentioned in my last mail
that i got the chinese Laptop charger instead of Acer Charger which was
showing in your product details... after almost a month that chinese
charger has shown its true colour. Its smelling & m worried that it can
harm my laptop. Now my work has stuck due to this.So kindly you arrange the
replacement of the charger ASAP.
Looking for your quick response.
Regards
Siddiqui

Update by A.Siddiqui
Aug 27, 2012 4:28 am EDT

SOUQ.COM WHY NO RESPONSE !
WHY CUSTOMER CARE NOT RESPONDING ?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

138 comments
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rjleano
AE
Mar 10, 2013 5:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear SOUQ,
Just now i received my order. I order imation apollo M100 portable hard drive hard drive 500GB. I was shock. You delivered to me WD 500GB. This is not the first time. Last February 27, 2013 i order Acer aspire one AO756-2899, intel celeron 877, 11.6 " 320GB, 2GB RAM but you gave me Acer aspire one 722 which is not my order. What is this? Why you are not informing your customer that you don't have the same item as the ordered item and still you are posting it on selected items. Thank you.

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Sureshbabufire
SA
Mar 11, 2013 2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Souq.com is the worst online shopping with credit cards. I have paid Souq SR 633 - as the amount summed in their page - on 4/3/2013 via VISA card to purchase two x 1 TB Imation external HDD, a hand sewing machine and a head strap light. As I clicked for the final step of payment the amount had been debited from my account but Souq has not been given me any purchase order number and payment confirmation so far. I tried to call them to their customer care No. 0146649 and got a system reply that the present number has been changed to [protected] and tried a lot to contact them but nobody responded. I am really fed up with their service and send complaints many times but no response from their side yet. My last complaint done today 11.3.13 - to refund the amount and received a Ticket tracking number (#305746) to contact their customer care number but what is the use of their ticket tracking number if they are even attend the customer care telephone. So please don't try to buy any product from Souq.com debiting credit cards...!
Suresh babu
Riyadh

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Sureshbabufire
SA
Mar 11, 2013 2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unfortunately, I have made an online purchase from Souq.com and paid SR 633 as they summed for three products via VISA credit card on 4.3.2013. The amount had been debited from my account but Souq has not been provided any purchase order number or payment confirmation towards the purchase so far. I have forwarded many complaints regarding this matter and as requested today - 11.03.2013 - to refund the amount debited from my account they have given a Ticket tracking number (#305746) to quote the number when contact their customer service but when I called to their customer care No: 0146649, the system says the number has been changed to [protected] but nobody is responding from this number also. It is ridiculous to have an online business with Souq.com where the people making their customers fools. Please may I have a solution upon the problem. Anyway I want to cancel the purchase and need to get refunded the amount.
Suresh Babu, Riyadh

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triparthi
AE
Mar 28, 2013 1:04 am EDT

my friend bought xtouch mobile which was delivered after 1 month.then that mobile starting battery charging problems in a week itself.then mobile stopped auto rotate screen.it said camera is 5mp but its worst than a vga.no replacement, no call attend, no response.he realized finally he was fooled by souq, com, so are all of you who are paying by credit cards.always order on "cash on delivery basis".If they dont deliver withing the said time, khallas cancel the order.if they bring some defective piece or incorrect model, khallas dont accept it, if the courier man argues, ask him to get lost.This way u can save your hard earned money from losing to souq.com

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Md Asad
AE
Mar 31, 2013 8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

One thing's for sure... if you are planning to call up and track your purchases made online, the telephones keep ringing and nobody answers the phone.
It's simply PATHETIC!

Regards,
Asad.

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Manoharan R
AE
Apr 15, 2013 12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a mobile phone bundle offer in Intex brand. When i received the material one phone is working another phone not working.. I really don' t know what to do? i have sent the mail with my order ID to Souq.com. But now two days..there is no response still now. I am really disappointed about on line purchase.

Can you sent anybodies the procedure to replace the mobile or refund the money with return of product..?!?!?

Manoharan
Abudhabi.

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ms.gie
AE
Apr 18, 2013 2:58 pm EDT

i bought topaz diva diamond earring.i received topaz earring but with different specification as advertise in souq deal.the picture as advertise is totally different from the actual item.the one i paid for is microscopically tiny, exact for an infant ear.I'm very much disappointed because i didn't hear any explanation or any feedback from the seller nor the souq.

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yoyoman23
AE
Apr 18, 2013 4:14 pm EDT

I ordered galaxy s3 and I want to cancel the order .
The order ID 2585627.
The account name is yoyoman23 .
So I hope you cancel my order

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yoyoman1995
AE
Apr 18, 2013 4:18 pm EDT

I ordered Samsung galaxy s3 and I want to cancel this order.
The order ID 2585627.
The account name is yoyoman23.
I hope you cancel this order

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rainiel
AE
May 10, 2013 6:33 pm EDT

please answer honestly.. im just wondering because i saw a different price of monster ntune.. the first one is 400-plus dirhams and the other one is just only 160 dirhams.. 160 is eather class A or fake.. i think its not a promo. help me.. which one? i ordered already the ntune-160dirhams..

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Umair..vierk
AE
May 12, 2013 11:44 am EDT

this is crap..i ordered one bracelate ...it has.silver in the picture..later when.i recieved the shipment i found it with gold colour...this is called misleading...stuff ### just try to.earn some ###..

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skattil
KW
May 23, 2013 6:08 am EDT

Never purchase any thing from souk.com . Recently i purchased a set of watches and next day i found the dial pad is scratched and time is delay 6 hours. I went to the souk.com office at panasonic tower and they sent me to their warehouse at shuwaikh for repair. I went to shuwaikh warehouse and they said to call souk.com service for replacement, and when I call souk.com service they refused to replace or repair this item, and what is the reason they are saying is it is already more than one month . My advise to all never purchase anything from souk.com .Their service is very bad .

Regards
Shamsheer

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tanweer
AE
May 23, 2013 9:04 am EDT

I bought Samsung galaxy from Souq.com and now after 02month its not working properly. I called them and they told me we dont cover warranty. Call centre Agent Mr.Justin said if you want to shop from us ok otherwise no problem if you dont.

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karthikpro2
AE
May 23, 2013 11:06 pm EDT

i got aramex delivery 2.5.2013 my Order ID: 2639776 iam buy used laptop Apple MacBook Pro 2.0Ghz/2GB/320GB This laptop worked 10day and than not working display graphic card problem so pls can u give solution for return money or replace this laptop

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aadi254
AE
May 27, 2013 3:20 am EDT

Yes the Souq is not good site for purchasing, this is cheat site who is cheating the peoples if any thing wrong they are not returning money and most of things are not good condition so kindly i am informing you to all dont make order with souq, souq is number one ### site.

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aadi254
AE
May 27, 2013 3:26 am EDT

The souq is number one online fraud they are not refunding money i order for xtouch and they are sending out of order then after i send back the item through aramex they are not refunding money so they are making the peoples kindly request dont make order with souq i am thinking to publish the news also news paper against this site.

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juna1234
FI
Jun 15, 2013 7:04 pm EDT

Souq.com is asking for the front side copy of my Credit Card.?
I bought some items a couple of days ago.I paid through credit card . Now they are asking me to send the filled up Confirmation Form along with the Passport and a front side copy of the Credit Card used.
Is Souq.com fake? Should i send them what they asked for?

Amie Parlero, Jun 15 09:56 pm (IDT):
Dear ...

Kindly send us the needed documents for us to verify your Credit Card and proceed with your

order ...

Kindly send us the filled up Confirmation Form along with the Passport and a front side copy of the Credit Card used.

Please do the needful within 24 hours, otherwise, the order will be automatically cancelled.

Should there be a representative to receive the purchased item, we require you to send us his/her passport copy as well.

Thank you for your understanding and awaiting for your response.

Regards,

Arnie
Souq.com Support Team

Attachment(s)
ccform_uae spring.pdf

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Shaq Ahmed
SA
Jun 27, 2013 5:27 am EDT

Souq.com is full of cheating website. I ordered a cellphone and i received it, it was totally a defected Item, i returned it back and it has been more then two week I'm still waiting for refund and there is no one reverting back to me.. NEVER SHOP FROM SOUQ.COM you will regretttt...

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Syedabu
IN
Jun 27, 2013 6:54 am EDT

I have ordered a 1 TB segate hard drive form india souq website
Order No.: 1194
i have not received any udapte

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kiljayden
AE
Jun 29, 2013 6:26 am EDT

STAY AWAY FROM THEM NOW: REASONS BELOW
I ordered stuff 3 things 3 days after each other the one item i ordered last came first. Then the other 2 items they said the couriers can't find my premiss and i should pay extra for the inconvenience. Then i call them, and it take 17 - 30 mins before somebody answers there is no option for a call back feature, So im spending money on something i don't even own yet. Then the lady tells me its got "NOTHING"to do with them i should contact the courier company. So im like, WAIT I BOUGHT THESE ITEMS FROM YOU...how does it have nothing to do with you? shes like its not our problem. here is the number Sir. Number was incorrect by a long shot. Had to sit on the phone again for 17 odd mins. Then i was furious and they put the phone down on me. Then i sent numerous number of complaints via the website system and external means. most definitely well over 100 E-mails i sent. It stated that i would have an answer in the next 3 - 4days. Well its been almost 3 months now. maybe they mean Years? Fact is not only is the website a huge scam and fake and 2nd hand items and opened items and used items and so on and so on. There is literately zero customer service. I threw the item away I actually miraculously received by them, just for the simple reason is i don't want any further dealing with them in the future. I have also tried to purchase the iphone 5 at the 999. don't believe a single word they say they know their rights and there is no CONSUMER LAWS to protect them or us. In my country if you have not stipulated the quantities of the item you are selling. You have to by law sell that item at the price stated to all the clients who purchased it. And if they run out of stock, they will have to source more at the same price for you. If they stated iPhone 5 @ 999 first come first serve limited quantities (1 ONLY!) then at least us the customer knows not to even bother. if there was maybe 100, then yes we could try. Saying the website was not working is a LAME Excuse i been dealing with the E-tailer market for over 10 years now. They are just talking nonsense. Servers crashing to the influx of traffic, YOU RUNNING A E-tailers website! Are you running 1820 Servers we live in the 20th Century Entry level servers can even handle that amount of traffic at once. Your lies, scamming, service and pathetic people in your customer service department should be shut down this very moment and your trading license should be stripped from you with immediate effect. You guys are getting Exposed now its only a matter of time now.

I can only say 1 positive thing, your websites idea and layout is probably world class to other E-tailers out there. I feel ashamed its so badly orchestrated and managed. Clearly the person at the head of the company has his Degree and thinks he knows what he is doing...pfft.

Peace out hommies

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Loydd
AE
Jul 17, 2013 11:38 pm EDT

I ordered something from Souq, after waiting two days I called and they talked to the seller, revealing he was out of stock, I had to wait two extra days...

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danishvaloor
AE
Aug 04, 2013 8:30 am EDT

i was trying to buy a mobile (samsung galaxy core i8260 worth 818 dhs) on 4th august.i cannot make the transation because their found an error but an amount of 830 dhs were cut from my credit card. Please inform me about the purchase status...

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sayyid mohd ansari
IN
Aug 07, 2013 2:58 pm EDT

to souq.com
i ordered for S2 nd ma order s showing that it s in pending, and ma account balance is deducted from that so i would like to knw ma product whether i wl get it or not ..ma order number is 1920

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Big Dad
AE
Aug 10, 2013 2:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Seems Souq.com has no 'quality control' on suppliers. They are not interested to know if someone has put wrong description or wrong quote to disturb others who are selling genuine product and at reasonable price. Those suppliers who put wrong price and do not supply later should be blocked. Those who supply fake should also be blocked. As someone posted above for DJ perfume. They put right pic and name but write at the end it's a tester or they have small size bottle in pic instead of big which misleads to buyer

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Mohamed Zakaria
EG
Aug 12, 2013 8:14 pm EDT

I saw a good looking watch but this one got small scratch on it and also it goes loose from your hand when you move your hand i cancelled it and asked for refund at the same day after 20 minutes of getting it fossil is a good brand and it's good for it's price but it's real price is 70$ not used i even knew after i bought it and when called them they mentioned if there is anything wrong with it they will return it and give me my money back and that was more than a month ago, i didn't pay by my credit card because i am cautious i thought they might use it and here i saw some reviews about abusing their CC new watch not used so the watch is even over rated with a higher price and there is good reviews about the watch written by souq.co or the seller that they hide behind i swear if i knew that it was even used i wouldn't bought it and when i knew i called souq.com and they told me if there is anything wrong with it you will be refunded bu it turns on to be a lot of process it's been over than a month and the seller doesn't want to get his watch, , what does that means that he finally sold they doesn't want to get it back he just wants the money and scam more people

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pradeepv
AE
Aug 14, 2013 10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have placed an order for Samsung Galaxy S4 on 2 August 2013 (Order:[protected]), and they deducted the payment from my Credit Card immediately, but its been more than 12 days the mobile still not delivered, Always sending reply emails as follows, "Your request (#671290) has been deemed solved". I have experienced that, the Souq.com along with Aramex starts cheating with customers. I humbly requested to all of you do not deal with them in the future.

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Cheenita
AE
Aug 20, 2013 3:52 am EDT

Dear Souq.com,

I am a regular customer of yours who always purchase on your site. I've read so much issues regarding the deliveries through QEPRESS. I wonder now if my item will be delivered as I was expecting it today. I've tried to call QEXPRESS but no one is picking up the phone. I am worried that my item will not be delivered as well. Can you please be aware of the complaints of your customers as I have read so many complaints in Facebook Souq fan page. We are spending money here so please give us a good service as we are patronizing your online shopping website very well. This is a matter of TRUST. Please do a necessary action for the said courier service, QEXPRESS. Thank you.

NOTE: Please place my order to ARAMEX. I want Aramex courier to deliver my item.

Regards,
Cheenita

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rakeshsharma8484
IN
Aug 22, 2013 11:13 pm EDT

Hi I bought a harddisk, Order No 2163, I made the fullpayment, still I have not received the product...

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nitin1780
IN
Aug 26, 2013 7:53 am EDT

This is Nitin. I am latest victim of Indiasouq.com. I ordered S2 Galaxy mobile (order number 1780) on 1 Aug by paying full amount through net banking. Mr. Himanshu assured it will be delivered in next 4-5 days but till date no tracebility of mobile. Now All their executives, customer care number, website every communication channel is down. They are fake and cheat.

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Wyeth
AE
Aug 26, 2013 9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

After reading all the complaints here, I'll never gonna buy anything from this store.

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gopikrishnan
AE
Aug 31, 2013 2:04 pm EDT

First of all in UAE like this Fraudulent is Ah ram, in UAE how many people affected i don't know. but this is very very worst thing i never seen in UAE online purchase. I greatly disappointed with this.
i will not close this issue as simple, i am going to complain UAE consumer rights office, i have evidence for your attention see the attached snap shots of the existing wrong SMS. in your shipping order e-mail it is clearly mentioned as New mobile not used one. but i received a new one. because of i have trust in souq.com i purchased 2-nos of Blackberry Z10. one mobile is used one & other one is un-locked version it may be used one also. so choice is yours provide a proper solution. for your kind information we are going to inform this issue to our friends & colleagues those who are all trust souq.com. here after no body will purchase any goods from souq.com.

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PWadehra
AE
Sep 04, 2013 6:03 am EDT

My husband purchased a Samsung S4 for me through Souq.com which stopped working in 1 week, we returned it back to souq.com to check, an Aramex courier guy came to pick it, its been 20 days and we havent heard from them .I really do not recommend anyone to buy anything from them. This is poor courter service, we paid cash on delivery, phone stopped working in a week and no response from them.We should get our money back.
Order ID : [protected]

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shaan711
AE
Sep 20, 2013 10:45 am EDT

Hi
I m Shaan I want to check that product of souq.com are genuine and do they have warranty with bill

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Shujath
SA
Sep 25, 2013 1:09 am EDT

You people had cheated me ...

The mobile which i requested was X401 Front Camera 1.3 MP and delivered to me 0.3 MP camera ...and this mobile is also used one and i requested is new one.

Please take this mobile and give back my money as soon as possible or else i have take legal action.

Order No. [protected]

Shipping No. 3840039

Cons Ref: [protected]

Shujath mohammed
Riyadh KSA
[protected]

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weegoo
EG
Oct 14, 2013 7:22 am EDT

The worst e-shopping experience ever!
everytime order delayed, missing or wrongfully described !
its real shame, but still my fault dealing with such a company again! u r not even close to nefsak.com or jumia.com.eg quality!

Another fault -which i deserve for using souq again- is souq.com usual delay!
Order No# [protected]
Order Date# 3rd October
Branch# egypt.souq.com

my order was delayed already 4 days! and when i follow up today, the girl simply says "sorry, we are delayed and we cant deliver before feast, and tomorrow holidays start, so follow up again after holidays! " and when i asked for manager to solve my problem, she simply again says "sorry, all managers started holiday already" ! and when i asked for solutions because i am hurry, she -indirectly- clarified that she has nothing to do evenif its their fault, the ONLY solution is from my side to WAIT !

Briefly with souq.com:
-My order is 4 days delayed
-Managers are busy spending their holiday
-No person in charge, manager or team leader to solve things
-"yes Its our fault, yes we cannot solve it, yes this is what we have, and yes you have to wait more"
-common excuse "Shipping Agent Fault" so what! find professional shipper! and who chosen current shipper, you or your clients!

its really my worst online shopping experience, and i will make sure to spread the word to prevent from scamming more clients!
Dear souq.com believe it or not, YOU ARE THE WORST AND DESERVE TO BE KNOWN AS THAT!

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raj0005
AE
Oct 21, 2013 8:47 am EDT

pay cash upon delivery, you check your item and if satisfied pay it- no head ache

Scam Warners
Scam Warners
London, GB
Oct 21, 2013 9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Firstly, this 'company' may not even be operating out of Dubai.
Their phone number might be a Dubai number, but there is no physical address for their shop on their website. And if you've ever bought anything from amongst the souqs in Dubai, then you know that anything electronic will likely be a fake.
Their website is registered to an address that belongs to a website design company called 'Kippreport', who probably designed the website for them. Try contacting this company to see if you can get the name of the souq.com business owner:
Kippreport
Thuraya Tower II, office 1902
Dubai Internet City
Dubai,
Postal Code: 500255
United Arab Emirates
Tech Phone: +962.[protected]
souq.com seem to advertise on (free) blogger websites, that look set up to try and give the view that they are a genuine company if you google their name.
So with no physical address for their business on the souq.com website, you cannot be certain who you are dealing with, or even where they are located.

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b.khan
AE
Oct 30, 2013 2:18 am EDT

I also had bad customer service experience.

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Alveena
AE
Oct 30, 2013 5:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi all,
I also have bad experience shopping through souq. Me and my brother ordered 2 wrist watches which were looking really good on the souq's website but when we got this I was totally disappointed. My watch was very rough and ugly and my brother's watch was so larger in size and looking like a wall clock... lolz.
It was really a bad experience for us.
Regards,
Alveena

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shukoor4u
AE
Nov 03, 2013 10:56 pm EST

I teruned an order as I received two entirely different products than that I ordered.At the time of returning they said refund will be made within two days after delivering the product to saller. but I didnt receive my refund even after 18 days after delivery.When I contact them they says wait for 2 days but no actions are taken after so many two days.. It is not only matter of money but also matter of trust. How we will buy products with confidence if things are like this.

  1. Souq.com Contacts

  2. Souq.com phone numbers
    +971 44 370 900
    +971 44 370 900
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    Customer Service
  3. Souq.com emails
  4. Souq.com address
    Dubai Internet City, Thuraya 2 Tower, Office 1902, Dubai, 73000, United Arab Emirates
  5. Souq.com social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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