Spotify
Reviews and Complaints

You guys are crooks! Not only have I been charged $10.46 per month for a supposed "free" Spotify account for years...I canceled my account altogether on July 14, 2019, and yet I'm still getting charged monthly. I had to cancel my credit card today just to stop your bogus company from charging me anymore for a useless service I don't even use. Y'all should be in jail for fraud!

Every time the "It's the last day to get Spotify Premium Though It Really Isn't Shhh!" ad plays, it plays three times, one after the other. This has been going on all day. Every single time one of these ads plays, it plays three times. I get that you really want to bludgeon me into submission and subscription, but this is a tad excessive. I accept that ads will play, but fix your own ads because they make me want to take a hammer to my own phone.

Can you please change up the ads? They are the same every single time and it makes me really annoyed, especially the one that says, "Ask anyone, life goes fast, faster when you're older so don't close your eyes and come back when it's over young hearts leave it all, leave it all behind. I do not mind the ads for products that appear every once and a while because I understand I need to listen to ads with spotify free, but this particular ad is on every 10 minutes and it makes me want to not use Spotify.
thank you :)

Dear Spotify, I am writing to voice my discontent, as a musician and songwriter, regarding the use of my property, for your financhial gain, without my permission.You have a legal obligation to present me with a 'notice of intent' and without so doing, you engage in copyright infringement.To date, I have received no payment from you, thereby breaching the compulsory licence tenets, as I should receive payment on the 20th of every month.The name of our album is 'Raw meat for Jackals' and it has been used by your company since 2012.In Ireland, it is now impossible to make any form of living, as the pub scene is finished.Perhaps, through fair play, you can help us musicians who struggle to feed their families and help keep the music alive.Yours Sincerely, Eddie Doyle/Hazel Cloney.

I made a playlist full of Kidz Bop songs but absolutely none of them I put in and instead Chinese and Korean songs with also people like Taylor Swift and singers like her. This is really annoying I got Spotify to songs I like not songs I don't understand and then I get ads for Spotify premium even though even a basic playlist doesn't work as it should, solve it soon please I need music right now

Dear Sir,

I have been double billed for Spodify Music. I was double billed in April and May of 2018. I endeavoured to resolve this by telephone to Customer Service without any success. I was repeatedly transferred to an advertisement of which I did not need.

I am very disappointed this has happened once again. I expect a refund to me for each month of $10.95 (x2 months).

I expect a reply with resolution stated asap.

Thank you
Elaine M Simpson
EMAIL: [protected]@msn.com and [protected]@gmail.com

I contacted a Spotify representative through their "SpotifyCares" (LOL) Facebook page to help me deactivate my Aunt's account after she passed away. I did not have access to a lot of her information, so I provided a link to her Facebook page as the guy asked. A few days later her account was hacked by someone pretending to be me asking for money. I have never felt more outraged, betrayed, and hurt. One day this will bite you in the [censored], I will make sure of it.

I paid for premium on 24th of each month. I cancelled premium because my benefits changed and won't be paid for approx. 6 weeks when I will take premium again.
I went on Spotify tonight at approx. 6pm on 23rd and found adverts had started when I expected to get a last few hours advert free.
My email address is [protected]@sky.com.
I would appreciate an explanation as to why my Spotify Premium was cancelled with a few hours paid for remaining.

I have been one of Spotify's biggest fans for 7 years. I've had a premium account for five or so, it's been my ONLY streaming device and never once have regretted it..until today. Recently I was logged out of my spotify account on all devices for no reason, and was unable to log back in, because my password was "incorrect". I could guarantee it was right but whatever. I couldn't change my password because I no longer had access to the email I used to create the account with (remember, this was 7 years ago). So I tried calling a spotify customer service number which ended up being a scam and almost lost $500. So no hope at recovering my account which is a graveyard of all the playlists I've created over the years, from my graduation, to my wedding, to summer of such-and-such year or christmas of year so-and-so. These playlists are very meaningful to me and I've lost them. Spotify, you really need to get a number that people can contact you on. Spotify has millions of users each month and it's ridiculous that people can't reach you when we have issues. I know theres been many who have been scammed just like I almost was, and although I realize this isn't directly Spotify's fault, it still really turned me off to the company. Apple music from now on I guess.

On 2/26/18, I called into this Spotify Customer Service number: [protected]. I first spoke to Jeffrey Daniels. The past two months (January, Febuary 2018) I have been charged 9.99, but I am a student. So I was calling to learn how to get switched back over to the student discount rate $4.99, and Jeffrey was of no help to that whatsoever. He would not listen and answer any of my questions, and he got control of my computer, to where he forcefully was trying to get my to purchase a $50 Google Play gift card for some reason. He said it was part of the refund, but if you listen to the call I started questioning him and then his numbers didn't match up, and this left me distrusting that I was talking to an actual representative from Spotify. I honestly thought the call had been hacked and I was getting robbed. I decided to hang up and call back. The same thing happened with the second representative, as he tried to get me to sign up for bitcoin. Both calls were extremely sketchy, and I decided to figure it out myself. Neither of the customer service representatives would help to answer my questions on how to get back on student discount, and they kept talking about an email that got sent out in January that they could not resend to me. It was all very sketchy and left a very bad taste in my mouth.

If this is a new thing, the representatives should e able to resend me the email as proof, and every time I asked they got extremely defensive and aggressive in tone. Both of my calls with Spotify I would rate a 0/10 for customer service. Absolutely TERRIBLE.

Many Spotify Premium Subscriber's downloaded offline music is being repeatedly deleted. Spotify is aware of this problem, but is doing nothing to fix the problem. All they do is reply with a standard list of procedures to follow which does nothing to resolve the problem... clear Spotify cache on device, uninstall Spotify, download & install Spotify app. PROBLEM STILL NOT FIXED - then they close your trouble ticket.

Here are few of the discussion Threads in Spotify's Community Forum, from frustrated/angry subscribers experiencing repeated deletion of downloaded songs.

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/41174

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595

https://community.spotify.com/t5/Android/Spotify-keeps-deleting-downloaded-songs/m-p/1656038#M80499

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/68125

https://community.spotify.com/t5/Android/Spotify-Deletes-all-downloaded-songs/m-p/1634234#M79269

Because of Spotify Tech Supports indifference, many Spotify Premium Subscribers are canceling their accounts because of this bug, and moving to other Streaming Music Services that provide downloaded offline music without repeatedly deleting it.

So on the 10/6/17 I canceled my account and got a email stating that they had canceled it and no longer had an account with them have emails to prove this. I was wondering where money was going so went to have a look and they had still been taking payments 6 in total one on the 29/6/17 another on the 29/7/17, 7/9/17, 29/9/17, 29/10/17 and again on the 2/12/17 i have statements to prove this i have tried to get in contact any way I possibly can but there's no direct email/phone number to get in contact with them now I'm pissed because I've spent my afternoon trying to get in contact as I feel ripped off and stolen from. This is not acceptable I rang the bank to see what help they could give me the only help I can get is canceling my bank card witch I shouldn't have to do as I am not in the wrong. I just want the account canceled and my money back.

State government ministers asking for votes eg labour premier for qld is about as low as it gets. I myself despise her and will not listen to her campaigning when i am relaxing listening to music. Im afraid I will delete the app and am confident others will as well. Please keep the politics to other mainstream options. Nothing worse than the continual bombardment of government nagging and nitpicking coming from al directions. Just want to enjoy spiteful as it is .

Be careful creating your account because they won't let you delete it. Yes, they have this option on their website, but who said it works? Instead of simply deleting your profile you have to send them an email with explanations why you need it. Who cares why? Because I said so! But once they got your email they will ignore you. Do you want it? I doubt. So think twice before using them.

I just can't stand the Spotify ad system, but anyway...I can get over it, after all we get free music, which is more than enough. I understand you have to put ads between a certain number of songs and so on..I get it, you need a profit. The thing I won't tolerate is "movie trailer" ads..yes, I've been using Spotify for a couple of years now and this is the first time i hear this type of ad (“Anabelle 2“ i believe). Not only I hear it too often, it is also very unpleasant.
I hope something will be done about this.
Cheers

Recently I re-located to Australia from the United Kingdom in December of 2015. I discovered Spotify several years ago and have ever since been a big user of Premium, and until now thought it a great service. In January of this year however, I began the process of trying to change regions ad I had moved back Australia, whose Spotify subscription is half the price of the UK for Spotify Premium. £10 versus $11.99 AUD. After several hours of playing around with the Spotify “self help” settings and then going to Forums etc, after not being able to change the regional settings, they were greyed out, I emailed Spotify.

I received no response for several months from Spotify. I then got on Twitter and complained and emailed their CEO direct, Daniel Ek. Whilst I received no email from Daniel or his support team, eventually Spotify got in touch via the Twitter prompt. Their response was Spotify must have sent me emails and that my firewalls must be so high they could not get through. Having never had this issue before on hotmail or my computer, (I run MAC) and not having firewalls, I checked my email settings which are on the lowest setting possible and junk mail folder in case there was a genuine issue. There of course was no email from their customer support team. Eventually I managed after several Tweets to resolve the issue, which of course couldn't be done via my end, and had to be done via theirs, as my original observation to the team suggested. They then told me they wouldn't be refunding the difference from December when my odyssey begun, as it was policy just to refund one month!

Whist previously an advocate of Spotify, in the space of a very short period of time I would suggest they have turned me into a “detractor”.Whilst I can't change provider to Apple until my new Apple S6 arrives, I will at my earliest convenience as I feel I have been shabbily treated by a company I once though brilliant. I now make sure whenever I am in any sort of group setting at work, dinner or sporting event I play this story to people who are unaware of the pitfalls of Spotify for those of us who have less settled lives and have worked across multiple countries for significant periods of time. A complete rip off and very disappointed and would not recommend this service.

Regards

David

I ordered the product December 15th, 2015 and never received it. I contacted them and got this response in January.

Anne (MyHandyKey)
Jan 14, 15:47

Hello,

Your order will ship next week. We apologize for the delay due to unprecedented consumer demand for this product in the past few weeks. You will be notified once your order has shipped and the expected delivery time is between 14 to 21 business days. If instead, you prefer a refund, I can submit a request to refund the charge for the Handykeys.

Regards,
Anne
Customer Support
http://myhandykey.com/

It's February 25th of 2016 now, and still no product or a courtesy email to inform me of any delays.

I wouldn’t advise to download and install the programme from the website www. Spotify.com. I downloaded it used for several days, but later i was annoyed by the ads, which appeared here all the time. So frustrating. I used contact form on the website in order to ask about useless ads, but i haven’t received any response from them. Please leave comments, because it would be helpful for other people.