State Farm
Reviews and Complaints

I had homeowner insurance i had to cancelled and they refuse to give me a refund they say that i did not cancelled in time i call the office but the massage were never giving to my agent mark bartley i will never use state farm again nor will i recordment you all to any one i will be reporting you all to the better business bauer as soon as i can people put you all up so high but what a joke i hope that you all dont treat all your customer like i have been treated people put you all up so high but what a joke i talk about using you all again to my friend but the way that i have been treat i dont think so you all need to learn how to treat your customer a little bit better it will take your business nothing but higher and higher think customer before you think money and the money will follow i really belive in you all but not any more i am going to let god take care of this matter may god help you all

Why should the insurance co pay for the mortgage on the home you bought? That's your responsibility.

I purchased a home in June of 2006. Several years later, as I was doing some yard work in my front yard, a neighbor – who identified himself as Gary - ran from across the street to offer some assistance. During his short visit he said to me, ‘I work for State Farm Insurance. When you moved in I wanted to see who you had insurance with so I scanned your name & saw that you were already with State Farm’. I thought this was unusual, as I did not authorize him to ‘scan’ anything and this was my first encounter with this man. I did, however, tell him that I was not satisfied with my current State Farm agent. Gary then told me that he worked for an agent in (Olmsted Falls, Ohio) and he then suggested I switch everything over to his office. Although I agreed to the transfer of agents, I still felt uneasy about the fact that he looked something up without my authority or knowledge. I felt this was an invasion of my privacy.

On June 10, 2011, I viewed my credit report with Experian online. I noticed that my credit report was viewed by ‘LexisNexis/StateFarm’ in March of 2011. I thought this was unusual, as I did not authorize such an inquiry. So I contacted my State Farm Agent to question this. I received the company voice mail and I specifically stated that I wanted THE AGENT to call me back. Although I specified this, within 5 minutes Gary called me back. Gary said ‘what can I do for you?’ Since I did not expect Gary to call me back and my issue was pertaining to Gary, I simply said “I just wanted to know how much I am paying in house insurance per year because I am shopping around”. Gary then said to me “you are paying $512 a year”. I thanked him and we hung up.

I then called the agent's mobile number and spoke to him directly. I went into detail about the first incident that I had with Gary in my front yard. I told him that I was concerned because I saw that State Farm has viewed my credit report in March of 2011 without my authority. The agent explained that there was ‘absolutely no way’ that State Farm can view my credit report. I then asked him if his office had access to Lexis Nexis and he stated ‘absolutely not’. He again told me that State Farm ‘never’ looks at existing customers’ credit reports. He asked for me to send him a copy of my report to prove to him that State Farm looked at my report. I agreed and then we hung up.

Nearly 15 minutes later, I received a call from the agent. He was now in defense-mode, as his tone was now that of anger and he was now acting as if he were an attorney. The agent said to me, “State Farm reviews your credit every 3 years”, which is now a contradiction to his initial statement that State Farm ‘never’ looks at existing customers’ credit reports. The agent insisted Gary ‘wouldn’t do such a thing’. I then reminded the agent, once again, that Gary admitted to looking up my personal information after moving in to my house. He said to me “look, what you think of Gary as a neighbor is none of my business”. I then reminded the agent that my first encounter with Gary was unusual, as he (Gary) was discussing my personal information (that he had already looked up) for the sole purpose of selling insurance to me as a benefit to State Farm. The agent then said to me, in a sneaky little voice, “ohhhhh, but that’s not what you said the first time! You said that Gary said that he ran across the street and told you that he ran your credit report! Now you’re giving me 2 different stories!” I said to the agent “I didn’t say he ran my credit report the first time he came to me, I said he ‘scanned’ my name, without authority” – however he did this, I do not know. But, in March of 2011 State Farm reviewed my credit report and I wanted to know why. The agent then said to me, “No, you said that Gary ran across the street and told you that he scanned your credit report, now you’re telling me something else. And see, here I called Gary and told him what you said & now you’re saying something else!’’ (as if to ‘trick’ me). The agent certainly is not a good listener, as I never stated this to him (and it doesn’t matter anyway, my privacy rights were STILL violated!). I felt like I was arguing with a 10 year old child. The agent is clearly unprofessional. He also made me feel as if I were on trial and I told him this. The agent then said to me, “let me ask you this, why did you ever come to my agency?” (as if he were suggesting I was a problem client simply because I was not satisfied with the service I received from my first agent – of nearly 20 years). I responded “because I was not satisfied with the way my last agent handled my claim”. Jared then said to me, “look, you are certainly free to take your business elsewhere”. So I am.

I have been a State Farm customer for about 23 years. State Farm has very poor customer service. I am now going to file a formal complaint with the Attorney General of Ohio due to my privacy rights being violated. I am now in the process of transferring my auto insurance to Progressive. I have already had a much better experience with them. I am currently looking into transferring my home to another company, as well. Once I have transferred all of my possessions to another company, I will never go back to State Farm again. My daughter has already transferred her new auto to another company due to Gary’s unprofessional behavior (a separate incident). I am going to encourage as many people as possible to switch their insurance to Progressive – all due to the lack of concern, privacy violations and unprofessionalism. ‘Like a good neighbor State Farm is there’? What a JOKE.

Let me know how your search goes for an insurance company that would have paid your mortgage...

I find it hard to believe that you continued to call agent about claim handling. They are not liscensed to settle claims. That is why there are liscensed claims adjusters. The insurance co will not pay your mortgage..however if you took time to read the paperwork I am sure you received and read your policy..you would of known you could of claimed living expenses if your house was in fact inhabitible. Ignorance by consumer cannot be blamed on any insurance co..

State Farm has no responsibility to pay your mortgage! The additional living expenses coverage would pay for you to live in a home of like quality in a similar area. If you did rent another place, call the adjuster and let him know. They will take care of you. You seem like an idiot.

You indeed were not given the correct information in the first place. The bad news is, the higher rate is correct. You have to be married to your girlfriend or you have to be an owner of her vehicle in order to get the multi-car discount.

A State Farm Agent does not have the ability to say "my bad" and give you the discount anyway. It is against the law. They have to rate you properly. It is also illegal for the Agent to pay the extra portion of your premium.

I have State Farm Insurance, and I will tell you that they are always rated right near the top when it comes to insurance companies. Sometimes human error creates a bad situation. I don't believe that Cilia did that intentionally.

Sorry that happened to you.

Please write back and I will give you a list of groups that are fighting for Mold regulation laws, and against State Farm's criminal Bad Faith... yes, it is that bad... Not sure the status of your case, but it sounds so familiar, I did not even need to read your entire post... We fought them for 7 years over Bad Faith in a Toxic Tort (Mold) case... were offered 6-7 figure settlements... which our own atty turned down and botched... So, check this out:

http://TruthAboutMold.info

The woman who runs this site began fighting them 8 years ago... and there are MANY more of us... so just write and give her a sign that you are not an insurance plant... they have surveillance moles all over... it's insane. We have evidence of it.

Please write me... there is lots of support for you.

This is their typical "like a good neighbor" service. I unfortunately, was also insured by State Fraud (I mean State Farm) when my home was robbed while I was home sleeping. They refuse to pay the claim, saying it never happened, however, the police have a suspect, many fingerprints and they have interviewed people who know the man who did it and have confirmed that he was seen driving my car the night of the robbery. Unfortunately, all the police know is that his name is Sean and is apparently homeless. None of the people interviewed would give Seans last name- claiming they did not know it. State Farm then said they would cover nothing that I did not have a receipt for. The items I did have a receipt for (there were several) they will not reimburse either as they told me that they either "pay the entire claim or none of it" with no further explanation. The loss is only about $ 2000 but they have spent at least twice that preparing to deny the claim. I have had coverage for 9 years, no claims and this is how they treat customers. Insurance is generally a rip off. State Farm is the biggest collection of fraudsters around and the state insurance department just allows them to continue screwing people.

I sure hope you didn't go to All State!

I was just denied by Allstate for the same thing. Our problem was a week long power outage of which we were not aware of to our northern Michigan vacation home due to a storm. A month after filing my claim with them, they denied it saying they do not cover pools or spas from freezing, no matter what the cause was. I was told that I should drain it and winterize it for the winter like a boat!
I have been a customer for 20 years with no claim history. My annual renewals only come with a declaration and abbreviated language, not the full 30 page policy !

the policy covers the named perils only. Hot tubs are considered personal property, as such they must suffer damage as a result of a covered peril. Simple break down, malfunction would of course not be covered. That would be like asking state farm to pay for your malfunctioning toaster or lawn mower? The resuling frozen pipe was not due to a covered loss and logically not covered. I truly wish that people who want someone to blame would take a few seconds read the policy that comes to your home every renewal period, ask questions if you do not understand. And take some intreats in protecting and maintaining your belongings.

I had the same problem except my camper is declared inhabitable last October my awning flipperd over on the roof called filed the claim and did not get to take my camper for estimate til May 2010 now it is july and the only they will give me is $2000 when my camper is worth $15000 because the water damage what do we pay full coverage for

The state farm adjusters refuse to award compensation for motorcycle accident where our motorcycle was totaled and I need surgery in the future The motorcycle was totaled (2017 Harley) and severe injuries including a damaged knee that was ordered by doctor and MRI
unreasonable settlement offer for pain and suffering I will have the rest of my life! my attorney and state farm are scamming me and mad I sent a complaint letter and threatening not to increase my pain and suffering and to pay for needed KNEE surgery and my discretion in the future. I already have estimate for surgery bot Stata Farm refuses ti give me the money for a furure surgery.. wE (mY WIFE AND i ARE INJURED AND UNABLE TO WORK! i AM A 100% DISABLED VIETNAM VETERAN WITH OVER 40 PIECES OF SHRAPNEL AND BULLET FRAGMENTS IN MY TORSO. i RECENTLY RETIRED AND PLANNED TO RIDE MY MOTORCYCLE FOR THE REMAINING YEARS...NOT POSSIBLE THANKS

On your second issue, I am glad that you were eventually paid, but normally someone isn't negligent (which is what it takes to have a liability claim) just because of a dishwasher malfunction. You should have a condo insurance policy that protects your property.

If a third vehicle hits a second vehicle, and the second vehicle hits yours, the third vehicle is responsible for the chain reaction. Sorry, but you don't have a leg to stand on.

Wife was in an accident where her legs we're amost cut completely off. here in Michigan "Full Insurance Coverage" entitles her to whatever she needs for the rest of her life as long as it's medically necessiary. State farm refuses to pay 50% of the 1.5 million dollars in surgerys she's had. Been a legal battle for two years now going on the third just trying to get what she is owed after paying 17 years of insurance to the very company that denys her the benefits she paid in to.

First of all, please use some punctuation. Your writing skills are an abomination, and it makes your complaint very difficult to read. State Farm Insurance has a select service program that is for your use. You can take the vehicle to any SF select service shop. The work will be done and State Farm will guarantee the work for the life of your vehicle. Find out more about this program at statefarm.com.

i am not an agent of allstate i do not kow the agent, but what i do not understand is where do you get off thinking that your agent is supposed to advocate for you. He represents the company not you. If you want someone that represents you, you should look for an independent agent not a captive agent that represents one company. if he pushes too hard there could be ramnifications for him.

Also insurance is a private business not a social service, , if an insurance company no longer wants to do business with you why would you want to continue with them?

I am an independent agent who is licensed in michican and I totally understand the hard property market that exists there.

In the future this client should purchase insurance and kow that all insurance companies are in business to make money that is it. Allstate owes it to their shareholder to make sure they rid the company of bad risk. They alos owe it to their clients otherwise teir esisting clients wolud have to pay higher premiums to offset the claims.

Try reading your policy next time.
"you may want to check this out" -what? the deductible you agreed to?

Even if you didn't read the detailed 6-7 page contract, there is a 1/2 page summary that clearly lists your coverage and deductible that literally takes 30 seconds to read and can be comprehended by a 15 year old. If you didn't have the sense or time to at least read that, then you have no one to blame but yourself.

As a staff person in an agents office, I think possibly there was confusion about the policy. I agree with the prior comment. You have a 2% deductible, which is solely based on amount of Dwelling Coverage you agreed to on your home. Nothing to do with the loan. I have yet to ask anyone what the loan on their home is, unless I'm quoting them Disability or Life insurance to cover the mortgage. State Farm as a rule of thumb requests policyholders to meet and discuss coverages with clients...not all clients or agents are receptive to this. In your case, it's an opportunity to review coverages, and hypathetical situations. A good agent, or staff person would make you aware of your policy limits and liabilities. That doesn't mean you will remember them 5 years later. I'm sorry for your loss! I do advise insureds take a higher deductible, but that they have that money set aside for catastrophic situations. Better for you to keep your money than to give to us. Not all agents make decisions on your behalf. You may want to request an insurance review with your agent ASAP! This was human error with regard to your knowledge...not State Farm as a company! Again, I'm sorry for your loss, the worst part of my day is telling someone their loss isn't covered, or they have to come out of pocket more than is affordable. Laurie in MN

It is called a percentage deductible and it has nothing to do with your loan but rather the amount you insured your property for. I recommend you get a copy of your policy and discuss the matter with whomever your agent is. If you feel you were not properly informed in November when you purchased the policy which is a contractual obligation between you and your agent (BTW as the consumer you have an obligation to read the contract and ask questions) you can always contact another agent in your area. Did you actually speak with the agent or somebody in the staff that may not fully understand the terms and conditions? Again your deductible is something you agreed to pay when you took out the policy, and if you did not understand the terms of the contract then it was your responsiblity to ask questions; regardless it appears you have what is known as a percentage deductible and again has zero to do with your loan; however is based on a percentage of what your house is insured with. Oh and if you don't like it you can always change it but I'm sure you expected you'd never sustain a loss and a % deductible is much cheaper than say a $1000 deductible.

I will give them a free answer...You have to determine if the pension was saved before or after taxes. If it was before taxes, I am sorry, but you are going to have to pay the taxes now. Since your husband is a former State Farm Agent and probably licensed to sell securites products during that time, he should understand that. Hire a tax professional!

it costs money for a tax consultant! They are trying to get a free answer!

Sounds like you should have contacted a tax accountant vs posting on a complaint board.