State Farm
Reviews and Complaints

Diary of a State Farm vehicle damage claim:

Friday, 3/20/15 – I called State Farm claims and told them that I hit a rock on the underside of my 2012 Prius and had it hauled to Precision Toyota service department. They took my info and emailed the claim number.

Tuesday, 3/24/15 -- Kent from State farm called and said that he wanted to come to the house to see the car. I told him about the 3/20/15 report and that the car is at Precision Toyota in Tucson. He said there was a miscommunication. He apologized and said that he would look at the car at Precision tomorrow.

Friday, 3/27/15 – Precision Toyota called to say that State Farm has not authorized repairs. One week after the claim and counting.

Monday, 3/30/15 – Email to State Farm, “This claim was filed 10 days ago. As of Friday, Precision Toyota had not started repairs on the Prius because, they say, State farm has not authorized repairs. This is unacceptable. Do I have to sue State Farm to get my car fixed?”
3/31/15 I received no response from State Farm to my email. I tried to call 3 times and was put on a long hold. I tried to check the status of the claim at the State farm website and got a message saying, “Technical Error. We are unable to process your registration request at this time. The system is experiencing technical difficulties. Please try again later.”
Unlike a good neighbor, as far as I can tell State Far is not there.

To all current State Farm Policy Holders and those considering switching to State Farm Insurance: PLEASE READ THE FOLLOWING. This is a true account of what transpired starting on October 20, 2014 on Shoreline Blvd. Corpus Christi, Texas in the early evening. My son who is a member of our Armed Forces was driving back to base when the right front tire of his car a Veloster Turbo struck a construction pot hole approx. 18 inches deep that was not marked without any warning signs being posted. The car bottomed out so hard that the tire left marks inside the wheel well. The oil pan and cars framework had scar marks and dents. Also the right side windshield cracked. Further damage included the bottom of the turbo inter-cooler being bent and the the bottom of the fender housing hade road gravel jammed into it. What we did not know at the time was that the turbo waste gate assy had pulled loose. After this road collision the car went into limp mode and my son was able to get back to base only 5 miles away. The next day he started the car and was on his way to the Hyundai dealership to have the car checked. He drove approx. 1 mile from base at about 30 miles an hour when the wastegate assy came loose and one of it's hoses fell on the spinning CV axle and was ripped off the car. This caused the turbo to boost out of control and before he could shut the car down it blew a connecting rod thru the engine block. He than proceeded to contact State Farm and was instructed to take it to one of their Gold service repair centers. For 2 weeks we waited for the engine to be replaced and thought everything was fine. On the third week I receive a call from the repair shop saying that State Farm had cancelled the claim and would not pay for repairs. We waited another week while the car was being put back together. When we then received the Hyundai back it had not been put back together properly. State Farm then informed me that it was not their problem. The reason they gave for refusing the claim is that they said they had never seen this kind of damage before and said it was not possible to have happened. We took the vehicle to a second ASE certified repair shop for an estimate at our expense. Their report stated the pothole caused all the damage to the engine. We submitted this report along with pictures of the damage and a download from the cars ECU which showed turbo wastegate failure. It took them 3 more weeks to deny the claim a second time for the same reasons. The cost to replace the engine with a used one parts and labor is $6800.00 plus the cost of a new windshield. Also we have had to pay approx. $650.00 for the use of a rental car for my son. Is this the way that State Farm treats it's customers that serve to protect their freedom to do do business?

On 12-13-14 my vehicle was hit and totaled by a State Farm insured. I called them on 12-15-14 and was told they needed my vehicle taken to shop which we did. The shop then assessed the damage and said it was a complete loss. I called State Farm again and was given a settlement figure which I accepted. The next day State Farm sent IAA out of Kentucky to pick up my vehicle. This was approximately 2 weeks after accident. Not sure b/c I wasn't notified. I went to get my tags and it was gone. I have called and talked to everyone except the claims rep who never answers her calls or returns them. I have been told that the PO Box was not a valid address and it was returned (my power bill goes there with no problem) So I gave them my second home address and they said it was being sent out that day, it never came. Then I was told on 1-20-15 that it was overnighted on the 16th. Long night b/c it still didn't come and when I called on 1-21-15 that it was sent out today, when I got mad I was told let me call you back after I make sure, then when I got the call it is being sent out today. So who knows? The point of this is that I have been without 4x4 since 12-13-14. They have my car but not the title

I was involved in a car crash that was determined to be the other person's fault. State Farm sent me a letter accusing me. Turned out she was under insured.. Now or the last there years the have hired a lawyer to do everything to keep from paying out. But State Farm dose not watch there lawyers. The are out to line there own pockets. The deposition that they do they ask all sorts of questions that do not have anything to do with the crash. They want to know where you were born, were you went to school, who you dated . It seems to me all the info the lawyer is collecting is just lining her pockets. This is pretty pathetic After all this is settled they probably will raise my rates. I will go some where else. I have been with the for 30 years. They sure treat the own clients like s****.

My car was stolen, they receoved the car, however, all my personal items in the car was stolen and State Farm is refusing to pay me for them. This is the worse insurance company ever. Since when do they not pay for your personal property?

They said I have to file it with my homeowners insurance, how about I don't own a home to have that type of insurance.

My mother & father have been using State Farm for Home & Auto. About 40+ YEARS! She would never file a false claim. She has roof damage. They stated on the first inspection they would get in "trouble" approving an organic roof replacement on the first visit. SO already the claim was set to be denied. Person said he approved an oranic roof replacement & almost got fired. I request second inspection, Contractors find even MORE damage than these supposed experts. I call back & Yvonne their boss says too bad she agrees with her employees assesment of no roof damage. BIG surprise. The vents were approved, siding approved, car damaged...I mean there is significant storm damage. The state farm inspector guy even broke shingles off! They are STILL refusing to pay. I wonder if it's because now that my father has passed they feel they can get one over on an elderly lady. She has 13 kids and convinced a ton to go to state farm. Disgusting that no one puts this company in check.

State Farm auto adjusters used delaying tactics - demanding body shop install original trunk the
shop knew it would not right. Five trunks from Ford, were all damaged and returned. Ford would not fix them. So the delays caused me to exhaust dollar allowance for rental car.
I had to Pay $312 out of pocket to return rental ad drive my own other car.
I had to get involved with other personnel to elevate State Farm to agree to extra cost for body
shop to search for trunk.State Farm delayed first attempt o select other source.
First source caused delay because they would not approve extra cost. Approval now by State Farm is delayed because supplement to claims is delayed by demanding E-mail from body shop
for claims review. This after sourcing a trunk that fits then car detailed
like I got it from the Ford Dealer. I am aware that Farm Is being sued in other states from practices like this.

I had state farm for nearly four years and had nothing but issues with them for the last two years I had them. First off they tried canceling my emergency roadside after having used it on one of my two vehicles a total of five times in almost four years. After about three months of calls and threatening legal action for "breach of contract" I was finally contacted and told that state farm was wrong and that my emergency roadside would continue. Ever since it has been a complete nightmare. I was in an accident on 7/18/13 in which the police report states that I was not at fault...therefore state farm originally listed it as "not at fault" in their system. Upon having another accident on 5/4/14, which was not entirely my fault, I told state farm that after the claim was said and done I was going to be switching companies due to their lack of customer service. The accident was listed as 100% my fault since the other person involved got back in his vehicle and drove away before I could get any of his info. I had gotten several quotes from other companies when state farm tried canceling my emergency roadside. Now all of a sudden since I say I'm leaving, the quotes I am getting from the same other companies have tripled. I found out that the reason why is because state farm had altered my account and listed the previous accident from 2013 the same way in their system as the recent one from 2014...which was listed as "at fault". Now my quotes have gone from being about $130 to being about $550. State farm to this day denies that they have altered my account or that it is even possible. I have written proof that they have. If the accident from 2013 had been listed as "at fault" originally my rate would have increased when my policy renewed, which it did not increase. My rate did not increase until after the second accident, getting a newer vehicle, and telling state farm that I was done with them. I have filed a complaint with the oklahoma insurance commission but apparently state farm has paid them well to look the other way. The bbb wouldn't investigate anything due to the oic "investigation". Does anyone know who I might be able to contact that might do something about all this BS?

Do not go to work for State Farm (I am a new employee but have been there for two months). They pay chicken feed plus pretend that you will make a killing selling new auto policies (in addition to the chicken feed) when in fact the commission scale is very small. It is all ###. You sit for hours watching boring training videos and the trainers, for the most part, are narcissistic egomaniacs that push a product that is in reality screwing alot of people.

My fiancé was a loyal customer of State Farm Insurance Company for about 15 years. As a reward for this loyalty he just got a letter stating that the policy will not be renewed.The given reason is that there were too many claims none of which he was contacted or questioned about. And how many is too many- 3 in 5 years( we live in New York!).Besides, isn't it why premiums are sky high anyway?Customer service for you.Ha-ha.

I was stoped at a red light in my 2004 pathfinder with one car in front of me
A lady hit me from behind with her 2000 chevy i asked her to pull over into
The shell gas station and she took off left seen of accident
I went after her and she pulled over we exchanged information and
I could not call the police because cell phone was dead.
I contacted her insurance company state farm & my insurnce co. Gmac.
For the claim. State farm calls me back saying that i backed up into her
When i passed the white line in street. I went back to the site of the accident
And took a picture of my 2004 pathfinder with rear end pass the white line
And the front end of trck was not in traffic there would be no reason to back up.
They were lying just so they do not have to pay the claim. The claim is in arbitration
One month prior i was involved with a hit and run by another state farm client
Who left the seen of the accident after i told her i was calling the police.
The damage to my 1996 bmw 328i was $7, 500 that they would not pay out because
There client is not answering there calls another case in arbitration
Just hope you never get hit by someone insured by state farm because they
Commit fraud just so they do not have to pay out.
Both accidents were not my fault and should have been paid by state farm.
My inurace company paid out for both claims within 1 week.
And are now after state farm to pay them.

I was at a yield sign on the late afternoon of 9/8/13, I was rear ended by a customer of State Farm Ins., the lady that was driving seemed to be in a altered state, either on too much medication or on something, she should0 not have been driving this lady asked me to dial all of the phone numbers as she could not see her numbers on her cell phone/ My brother who was with me called for the police right away, we were told it would be at least an hour wait. I did receive all of her information, I even told p the person I spoke too on the phone with State Farm that this lady appeared to be in a altered state.[I am a substance abuse counselor] my shoulder, arm, wrist and breast bone [I had a bi-lateral mastectomy 2 years ago and my breast bone hurt]!hurt right away. I went t, o the doctor the next day and had x-rays done. I was told that nothing was broken just bruised, I went to 4 Physical Therapy appts.Everytime I would call Chandra James @888-2all57-6077 ext.[protected], she would either not return the call or ca.ll back 2 weeks later. Always with an excuse, my computer or pho. ne was not working. I am thinking, well, use someone elses. She did not even apologize.This same behavior has gone on since Sept.2013. Now we are coming to the bills and my medical and lost wages are $1437.08, she continues to aggressively tell me "You are being offered $1950.00, that is it." ALWAYS IN A RUDE AND AGGRESSIVE MANOR. I told her I believe since I have suffered emotionally and physically I want $2500.00..She continues to tell in an aggessive manor, No not unless you can produce more documentaion.I then told her that I will need therapy over this and she stated, " we will not pay for it as it has been over 6 months". I said thank you and hung up the phone.
$

State Farm client hit my car and I had Liability Insurance my Insurance wont pay, but the man who hit my car had insurance with State Farm. I was at a stop Sign and he made a wide right turn in front my car and State Farm adjuster said I have 2, 000 dollars worth of damage, and State Farm client had none. The police officer was in a hurry and he didn't give any one a ticket even though State Farm client hit me now I don't have a car I am living pay check to pay check no car to get to work this is so sad. So Was stopped at stop sign and he can just make a wide right turn in front me and hit my car wow whereas the law. State Farm need to be out of Business sad, , ...

MY SON BOUGHT A RENTERS POLICY.
MY SONS HOME WAS BROKED IN TO.
HE CALLED THE POLICE AND FILED A CLAIM.
HERE IS WHAT STATE FARM INSURANCE TOLD HIM.
HE NEEDED RECIEPTS FOR ALL ITEMS EVEN THE ONES THAT WERE GIFTS!
ALL ITEMS WOULD BE DEPRECIATED AFTER THEY ARE OVER 3MO. OLD!
THEN ANY ITEM WITHOUT A RECIEPT "GIFT OR NOT" WOULD BE PLACED IN AN "open" STATUS. THATS INSURANCE SPEEK FOR PAY NOTHING!
HOW CAN THEY SLEEP AT NIGHT?
FIRST YOU PAY YOUR POLICY. IN FULL! THEN IF YOU HAVE A LOSS
START WITH $1, 000 DEDUCTABLE!
THEN YOU MUST HAVE RECIEPTS FOR EVERYTHING!
THEN STATE FARM INSURANCE GETS TO DEPRECIATE 90+ DAY OLD ITEMS.
THEN PAY NOTHING WITH OUT RECIEPTS! EVEN GIFTS FROM GRANDMOTHER
AGAIN HOW DO THEY SLEEP AT NIGHT ? I KNOW "ON A TALL PILE OF MY POLICY PAYMENTS.