State Farm
Reviews and Complaints

I am writing to express dissatisfaction with the claims department. On 3/4/2022 at approximately 6:30 am I was in an accident. My car was towed to Gate Citiy Towing. I completed a claims for online and spoke with a representative. I was told that the representative had everything he needed to process the claim and have the car towed to Caliber Collision.

One Tuesday 3/8/2022 I called Caliber Collision to get an estimate on the cost to fix the car and an estimated date of completion but was told that the car was not delivered to them. They had an approval from State Farms but not the car.

I called the Claims department again and was told that I have to set up a tow from State Farms and give a release to the towing company. The was not stated on 3/4/2020. I was under the impression that State Farms would arrange the towing from Gate City Towing to Caliber Collison. When I spoke to the claim department on 3/8/2022 at 8:30 am I was told that the car would be towed on 3/8/2022. However when I called at 3:30pm the car still had not been towed.

I called again on 3/9/2022 at 10:30 am only to be told that the car still had not been towed. This level of incompetence is unacceptable. I have been a State Farm subscriber for 28 year and I have never had a problem getting claims resolved. As a result of this incompetence I am having to extend my contract on the rental car. Each day the staff is lackadaisical in handling the claim it is costing me money.

I was involved in an accident with one of your customers on 2/25/22 in the city of Caldwell, Ks. There was a police report done on the accident in which your customer was at fault. The police case number is 22-59. Your customers policy number is [protected]. I am wondering why I have never been contacted about what needs to be done in order to repair my vehicle which is my only means of transportation. A copy of the police report can be obtained by request from the Caldwell Police Dept. I can be contacted by Email at [protected]@hotmail.com.

Sincerely

Robert D. Keown

My Daughter who is an adult and owner of a car in California was brad sideswiped by one of State Farms insured. He admitted fault at the scene to me and my daughter and a LEO. It appeared that this driver's policy had lapsed two days prior. It took four days to get them to admit that the insurance was in force and then they decided they could not talk to me. OK I understand California insurance law requires written permission for them to share. It is now five days out and now they are telling my daughter there is a liability question when their driver openly admitted fault. They don't elaborate the question of liability

I believe they are stalling so that I pay for her repairs and rental and then will deny the claim.

I write very upset as this is a serious matter. First I regret calling in my payments to State Farm, but I never thought that they would be influenced enough to bear false witness against me. First I decided to review my payments to STate Farm. I have been a customer since about 2014. I faithfully made my payments over the phone for years without incident. But suddenly, while reviewing past banking statements , I saw payments to State Farm were understated. I spoke with someone at STate Farms and she was very flippant. My bank indicated this is what they received. Again I attempted to enter my account online to pay, and it kept refusing my password, or freezing me so I couldn't review my payment history. Next, I contacted STate again, copying the agent of my request for payment history for the last 5 years. They stated they would get a hold of "the Accounting" Department and send two years. As stated I was concerned about past payments. They claimed "Accounting" didnt go back that far. Anyway, I waited for what they were sending me. It arrived a few days later via e-mail. It had the dates of the bill and dates of payment. But it did not mention HOW payment was made or from what bank account. Peaking my curiosity, I emailed them and asked, why didn't I see the source of payment for each payment, and also, there had been a problem with one of the representatives with a payment.what they sent was obviously from a computer account and not a draft of listed transactions. I recorded the

representativeher taking my payment and she kept saying, that's with four zeros right, not 3 but 4 ( and added the remaining numbers) I was paying via phone check that time. To be fair, I must mention that I had problems with two other sources indicating rejection of payment. I couldn't understand why, but I have proof when the time comes. One entity actually changed dates of payment and amount, the other "added" a rejection that was actually paid without incident. But I digress, I decided to try to enter online again and this time was successful. I reviewed my account and it only went back 18 months, any further options were "grayed" out.(meaning I could not access(curious it offered ) There was a column entited "details" which it meant how premium was paid. For instance I made a payment 1/28/22, details indicated "customer person check-9x9x(not true numbers) Or customer paid by Visa ending in 2x2x(not true numbers) but what struck me as odd is other payments under details said "Agent" and did not reference a bank card number or check number. These were the ones I was "forced" to call in when I couldn't go online. And I knew who specifically I spoke to on those times(noted) these were the payments that were "rejected" or "account not found".So it has become obvious, that certain person has been either instructed to fraudulently enter false transactions, or he was influenced to do so on his own. State Farm representative contributed to fraudulently submitting false information. But interestingly enough the payment amount was correct. So why was my bank account only showing a little less than HALF was I paid. This is for legal assistance to ascertain. But I am filing a complaint(true complaint) to Pennsylvania Insurance Bureau.

I have had State Farm for many many years and when my agent was Tom Richert if I had a problem he would call me back personally. This yahoo I’ve had for over 10 years just doesn’t bother. He has his minions return my calls. Your commercial about agents calling back is a big fat lie.

We have a winter home in Arizona. On July 18th, 2020, our Neice who checks our home every two weeks called and said our home had sustained major flood damage from a burst pipe. We immediately called State Farm ins. They sent out serve pro to remediate the flood damage. We were in Michigan and could not inspect what was going on. At first State farm denied the claim after being a customer for over 30 years. Three homes. Many cars, Motorhome, motorcycles ect.

State Farm Stated that our policy had expired for 4 days, they believed that the flood occurred during this time period. They were not covering. We were on our own to prove that it didn't happen in that 4-day period. Our bank had sent our check to Allstate. We had considered switching our Arizona home to Allstate due to state farms 1/2 percent of your home's value for deductible. We decided not to switch but Allstate sent a letter to our bank that had them send the payment to them. Took 3 months of investigation to prove it happened before the expiration date. We were able to get a daily water usage that showed the break happened two weeks prior.

State farm agreed to cover.

So, it's been 1 year 8 months and our house is still not completed. Serve pro busted a tile in our master bathroom that had just been remodeled in 2018. The flooring people and I searched for the tile for 4 months. They discontinued the tile. All the tile was matching on the floor and walls and shower. State farm replaced the tile on the floor but not the walls or shower and we now have mis matched tile that state farm says is good enough. I now have over

Twenty thousand and counting in attorney fees for an 8900. claim. state farm keeps dragging this out. The adjuster that I worked with is Mark Rodriguz. He turns things down that should be taken care of. It is my understanding that he treats a lot of elder people this way. All the contractors that have worked on this house say the same thing, OMG you got Rodriguz, Good Luck.

He may save State farm Money in the short term, but I wonder how many customers leave State Farm.

I will be leaving State farm after 30 years as soon as things get finished. I don't know how many customers state farm can lose but I here from many friends and family that they are leaving also.

Robert Hunt

When I call State Farm I am told that only the claims specialist assigned to me can help. State Farm Jolie Sanford is assigned as my claims specialist. I have left multiple calls and she has not made any further attempts except one call to me a month ago.

I have talked to multiple State Farm specialist and I am told that only the specialist assigned to me can help. I let them know that this specialist works Mon-Wed and does not return my calls. State Farm then tells me no one else can help. I ask to speak to a higher up and I am told that only the specialist assigned to me can help.

It has been over a year since the fire occurred in December, 2020. I submitted my claim once and it was denied. Im having friends help me resubmit a new claim. I have head injuries and brain damage so I need help with the paperwork. Do I have a deadline and how do I know if Im doing the claim correctly besides reading the instructions. I feel like my claims adjuster does not want to deal with me.

State Farm Insurance handled my personal injury claim in an unfair manner, they denied it without doing a proper investigation, I am the third party claimant.

On March 10, 2021, I sustained a deep laceration to right arm it was caused by a sharp piece of glass that was sticking out of a fire extinguisher glass cabinet. The fire extinguisher is located outside the front door of tenants apartment. I backed into the glass while opening the screen gate door to get inside the apartment, the screen gate is made out of medal. I was not aware of and did not notice the glass case was broken or how long its been broken.

I went to the ER for medical treatment I was experiencing heavy bleeding and pain the muscle and fat was being exposed and laceration required stitches.

The incident was reported and work order was made regarding the broken glass and manager was notified that someone had been injured and required medical emergency. The next day some one came and removed the sharp pieces of glass from the cabinet but failed to clean up the area on the ground were the glass fell onto. A new worker order was submitted to have the glass on the ground cleaned up but nobody showed up to remove it.

The property manager was aware that the glass from the fire extinguisher had been broken several times in the past. In knowing that, it should have been repaired or replaced with a plastic cabinet to prevent it from breaking and causing unforeseen injuries. The fire extinguisher glass cabinet has since been replaced with a plastic one, it took for this incident to occur for the change to be take place there negligent in knowing broken glass of any sort is a hazard and can cause serious injury.

State Farm denied my claim due to false information given to them by the insured the property manager. Lied and said an inspection was done on premises and fire extinguisher cabinet did not appear to be broken at that time. How is that possible, the tenants who live in the units up stair and down stair around the common area where the fire extinguisher is located and I did not notice the glass was broke how would the maintenance notice it unless he was strictly there to inspect it. And the bird nest on top of the porch light fixture out side the apartment upstairs, why wasn't that removed at the time of inspection. Bird nest on top of light fixture is a fire hazard.

State Farm chose to handle my claim in an unfair manner, did not do a proper investigation they are guilty of allowing there insured to get away with not having to compensate and pay for the injuries there negligence has created.

Is it fair that I am stuck with medical bills of over $12000, loss wages, on top of all the pain and suffering I am left with a permanent scar a reminder of what happened that day.

I have faith the justice system will see that I was not at fault and hold State Farm Insurance, the property owner and manager responsible for there negligence.

Filed my claim in June 2021 and still haven't received payment. It was supposed to be sent out a while ago and I called several times last week and had at least 3 agents say they sent it. 1 sent a check that I did not request and canceled it after I insisted thet use deposit into the account I provided months ago. I was promised that someone would follow up last Monday and nothing. I called 3 more times and nothing. Their system and people don't seem capable.

Remove it stop making light of animal abandonement, how dare you
horrible company
especially considering the pandemic and people have adopted more animals
abandoning responsilbility for anything is a crime and you are depicting just that, shameful!

My payment was sent to the payment center, December 27, 2021. Payment due date was December 24, 2021, the payment was signed for at the payment center December 29, 2021.
I got a letter in the mail on January 18, 20222 about a late payment on my car. The letter was post date January 3, 2022. When the company had my car payment since the December 29, 2022. I called the 800 number and was told my payment only was posted on January 3, 2022. The last day of the ten days grace period. I know this was the holiday season, that wasn't a reason for my payment to held over 3 day. Then I get the notice that my payment is late. With over $100 of late charges, when the payment was their only 5 days after normal due date.
I've bought 6 vehicles with State Farm Bank, if this, I'm trying to find another company to take over my car payments. I have 7 vehicles and my home covered with State Farm Insurance. I plan to remove my home and all of my vehicles to another company.

Thank you

Insured: Juli A Conway Living Trust
Fund # 872
Acct # [protected]

I have been trying for over a year to get online access to this account. I spent another 3 hours today with no resolution. I want transferred around and around and ended up being transferred back to the beginning.

I have several policies with SF with my husband and I as the named insured and our trust as ADDITIONAL INSURED. The mutual fund has my trust as the named insured (It must remain this way). So for this reason the fund does not group with my other policies. Therefore I am unable to view my account on line.

In the past I tried to set up a separate account and login for just the mutual fund...It told me that I could not do it as I already have an account associated with my email address. I was trying to reach an IT person who could help me set up the account. Since my husband is also an executor on the trust could we possible use his email address to set up the online account?

I just want someone to take ownership and put forth a little effort to get this resolved. One person told me that I should just called the fund when I want to know the value...That is not an answer.

Please have someone call me at [protected]

Last year my copper plumbing failed under the slab. A known issue for the area. I had a certified expert come and look to verify and the confirmed my fears. So choices where to dig up my foundation every 4-6 months and slowly replace the copper 6-8 feet at a time at a starting cost of $2300 per visit plus 1 week in a hotel and repairs to my kitchen and floors or a one time cost of 3800 for a PEX replacement. As i need the house i bought to live in i opted for the fix that didn't see me posting $1500 @ 5 times before the line exited concrete plus 5 weeks collectively in a hotel and other costs. State Farm who I have been with since I was 16 (Im over 40) told me to all but piss off and have fun suing them. The only thing they would cover was ripping my home apart repeatedly at my cost.

Charlie Mcqueeney is by far the worst insurer in the greater Charleston Area. I suggest avoiding them like they plague they are.

Apparently Janice doesn't work for me need John Green to call me back. State Farm stopped payment on a check I had already deposited authorized by whom? Notes I'm my file do not reflect what Janice told me before hanging up on me.

Last Monday evening, 01/03/22, I was not able to start my car. I called to state farm and quested road assistance to tow my car to the mechanic on the morning of 01/04/22. Everything was great. I scheduled the tow, the person on the phone was very friendly and helpful. Except that tow truck has never appeared! I called state farm multiple times to check the status of my request, but every call was disconnected after about 20 minutes of waiting. Nobody contacted me during the whole week to apologize and explain what happened. This is simply unacceptable. I am paying the state farm every month for the service, but the state farm is not doing what I paid for. And my summer experience with state farm after my car accident was also terrible.
I am extremely unsatisfied with the state farm.
Boris Sabirzhanov
Policy number 207 0542-C01-20

there is two things on my record first on is happened january 14th 2020 showing nothing paid out but shouldnt be anything on that cause i never filed a claim for it. second on is june 14th 2020 that i was told it was going to be a no fault because it wasnt and that should have been cover under comp coverage and wasnt. it is affecting my insurance quotes and i need that taken care of so it isnt showing on my report this happened at a go cean car wash and detail center on 912 old liverpool road liverpool ny 13088. i have a 2015 chevy spark and they said i bent the arms in the automatic car was and it isnt possable it left no scrathes no dents nothing broking nothing at all i even show my agent at the time she said the same thing that it isnt possable for my car to do that damage to the car wash machine when no damage was done to my car. my agent office is alyssa tutino location is 1612 w state st new castle pa 16101 i believe she took pictures of my car for the proof of no damage so if i couold plz have this investigated so this can get taken care of i want that one off from jan 2 and i need the otheother off my record and or showing that it is a no fault accident

In August 2021 husband was rear ended by unlicensed, uninsured motorist while on his way home from work. I provided all info to State Farm when I filed the claim His truck sustained over 10k in damages to the rear end. The claims department did not call husband regarding the accident, I called the claim handler to get status updates when they advised that "your husband was at fault". WTH! He was rear ended! Claims office never called him, he had to call them to give more info and to get them to change the liability. They never reviewed the photos we provided on the other party and just said "he rear ended the other party".
Claims office does not answer calls, return calls at all. They never keep you updated on anything. The shop kept us updates on everything.
Due to being an uninsured motorist claim we wanted to file for diminished value on the truck. The damages were over 10k so we know there was some diminished value but we were told "you have to provide the info to us". We went to dealerships who refused to provide diminished value (DIV) since we were not trading the truck. We provided other info on same year/make/model with comparable mileage showing values. Within 15minutes of us submitting the information to them they called us back (first call back for entire claim) to advise "you didn't sustain DIV and we don't owe. They rely on you to provide info instead of them having appraisers/appraiser managers do their job running comps/values.
We discussed with our agent and they called and spoke with the claims department who advised our agent that"we demanded 5k" which was a lie. We know that the truck lost value but they don't want to pay out. We never demanded anything, we just supplied information they requested us to submit. Claims department does not want to do their job, they don't look at the facts of the losses or even speak with customer before finalizing liability. Been a customer almost 40yrs and seriously thinking about changing companies as State Farm customer service has declined and they don't care about their customers at all.

Good evening, hope you are doing well after a great safe Christmas. Listen, I have a complaint against Melanie and Carla Varrales. My mother has a policy with your agency and all she needed was an explanation of her policy. She was under the impression that it had doubled and it turns out she had an option to pay 3, 6 or 12 months. She has been with your agency fir at least 20 years so it didn't make sense that it had doubled. My mother is over 65 and is none English speaking, but that should not matter. Once I got involved I realized that all it took was a simple explanation. Even with me Carla was saying things like OMG ! making me feel like I was missing something she never explained to me or my poor mother. My mother visited that office at least 5 times prior to todays call and I personally talked to them at least 3 different times. I appreciate your time and hope to hear from you soon. I wish you the best year ahead. I hope the New Year will be peaceful and successful for you and your agency. Sincerely. Jessie Hernandez [protected].

Bait and switch rip-off. They lured me in with a low quote and then two months later billed me for another $170 with no explanation. If I canceled the policy I would lose their time cancelation fees and still have to find another insurance, and if I didn't pay they would screw my credit rating and cancel the policy, so I had no choice but to pay the money. Absolute rip-off...I will never use State Farm again. EVER!