Steak 'n Shake
Reviews and Complaints

I went to Steak and Shake today to treat myself to a milk shake. I asked for a chocolate malt and was told you no longer carry them. How can a company that has "Shake" in its name and who offers "classic" milkshakes not offer a chocolate malt? (Not to mention that you offer about twenty other flavors). I am flummoxed beyond belief. I guess I won't be visiting your restaurant any time soon (if ever again) as it was the thing I liked best on the menu.

Sincerely

Cheryl Longstreet

Head manager. Is such a judgmental person and complains to her workers in the open infront of us customers and is very disrespectful and very unprofessional. She is not fit for her title and seems to be a down fall for her fellow employees. She needs to be taught how management is done and how to controle her store more professionally and in the right manner. Ive personally witness Stacy blame one of our workers Mercedes for another managers faults such as Mario. This is beyond ridiculous and it threatens other capabilities to perform there duties in fear of being blamed for others wrong doings. Full investigations need to be taken. If not handled i will personally come forth and expose the truth and admit to more then one account of the mistreatment of Stacey's use of her title. With proof and video recording. I just want a fair and the right corrections to be made b4 i am force to do so.

My daughter age 16 went to 3 interviews at this location. The 1st time she showed up after being called by Mike was that he wasn't in. After arriving her scheduled time. 2nd time she showed up the very next day they couldn't find her application. She was sent home told to reapply again. She finally got called back again for a interview. Then was told she had the job. I helped her fill out the new hire paperwork. She started her first day and didnt have the right shirt and pants she was sent home and told to call back next Friday which is today to see when she should come in. After calling the hiring manager he told her she was still doing the interview process and because she showed up to work with the wrong uniform her 1st day that he gave someone else the job. I've never heard of someone being let go for not having right uniform on the 1st day. The manager told me she was still in the interviewing stage when she showed up with the wrong uniform. Well that's not true because the job was already offered to her and we filled out the new hire paperwork together so no she was not still auditioning for the role. I have emails and correspondence of all the times we contacted this guy who is very unprofessional should not be in charge of hiring anyone. She is completely scarred from this interaction as young teen just trying to save enough for a car. This is ridiculous not to mention the 3weeks we spent chasing this manager that never seemed to have anything together. After losing her application, then not being there for 2 set interviews that he personally setup to this final disaster. I need to hear from someone asap as I will be contacting my lawyer and the EEOC regarding the actions of your establishment and this hiring manager Mike. I would like a call back asap Mishaunda Fuqua [protected]. Thanks for your time.

I ordered chicken nuggets and french fries for my son, as soon as I received it there was a stain of old ketchup on the plate, mentioned it to the waiter, he took it back and not even 1 minute later he brings me the SAME food on a new plate. I expressed to him that we didn't wanted it to which he responded: it's a brand new batch of food. But it was cold! My son ate from my plate. Later on I asked for a refill for my son's drink, the waiter brings us a dirty cup inside AND outside. We call him to show him, he responded: it's not me but I'll change it. He insisted that it was the kitchen bringing out everything dirty. My husband talked to the manager who was shaking his head throughout the conversation and ended up saying; yeah, you are not the first one with this complaint. Definitely not going back there to eat.

My husband stops by the location on ulmerton road every monday.. Usually its a bit of a wait, but tonite is uncalled for as he is still waiting atvtge drive thru and its been over 30 minutes. The worst partvis that there was only one car in front of him! This is absolutely ridiculous and should not happen to regular well paying customers! Also when he pulled up to the window the associate just took his credit card and did not say a word to him. So rude.

Me and my daughter was at steak n shake on Sunday January 13, 2919 at 2:30pm walked in 10 tables full of dirty dishes 4 tables of customers only 4 waitres's 15 minutes to get waited on took order after telling her 3x's what we wanted then 29 minutes later got half our food asked for our chili and backed beans got them they looked like a 2 year old served it more on outside of bowls than inside and cold plus was not baked beans tasted like just dumped out of can mean while table of 8 got up and left all tables still dirty then another table left than 5 teenagers came in set there never got waited on when we left there are talking about leaving I already quit going to the steak n shake in Belleville, il. Cause if there waitres's and cleanliness now I guess should just quit all but love ur food ur company apparently needs some help

I've been enjoying Steak n Shake for many years. I was so excited to learn we would be getting one in Smyrna TN. It seemed construction took way too many years but finally it was open. I gave it a few weeks because of the high traffic and for them to work out any service problems. My wife and I headed in for lunch to discover the service and food quality were not up to par, as compared to the many locations we've visited. It is 2 miles from my house and I don't know if we'll ever visit that location again. Very disappointing!

TO: STEAK and SHAKE: Thank you for answering my complaint in a timely matter by telling me you are attempting to address my issue... However, it pains me that you never once said, you hope I give Steak and Shake ANOTHER try. This makes me feel like you do not care one way or the other if I come back as a customer or not. Your response is just a FORM LETTER to try and make me feel satisfied.

Myself and the rest of my party were IGNORED and could not get even a drink delivered to the table. One person was in severe HYPOGLYCEMIA and I made it clear to someone and asked for crackers and sweet tea...No one care enough to take my issue on my daughter serious.

Sad very SAD. Thanks for making me feel like a welcoming customer. If this keeps up with other people, you will never be able to stay in business.

On Wednesday, January 9, 2019 noreply wrote:

01/09/2019
KATHY ANDERSON
46 HALLS WAY
WHITE OAK, NC 28399

Dear KATHY ANDERSON

We are very sorry that your 12/11/2018 visit to the Steak n Shake in Concord NC did not live up to expectations and are grateful to you for telling us about it. If people like you did not bring these matters to our attention, we would never be able to fix them.

We have forwarded your comments to the appropriate District Manager and Director of Operations so they can address the issue with the store management.

If you have any further concerns in the future, please share them with us. Our goal is to continuously improve the Steak n Shake experience and to keep you as a regular guest.

Sincerely,

Customer Service Manager
Steak n Shake's Incident Report #: 1424326

This is the fifth time I've stopped in the drive thru between 5 a.m. and 6:30 a.m. and I've seen people through their window they look but they don't ask to take my order and they just dance around and have fun and laugh and carry on meanwhile I wait 5 to 10 minutes and then I leave very disappointed every time. Another time I asked for a Frisco melt and the person taking my order said I don't want to make that s***.

The Homer Adams location seated us and then serviced other tables after us and did not even acknowledge we were there. After waiting over 15 minutes and observing the waitress go to the table next to us and take their order and not even ask us for a drink order we left.

We are very dissatisfied with the service as it used to be very good at this location.

I placed an online order for next morning breakfast pick up. I paid for the order and walked from our hotel at the pick up time. I waited in line and they told me that they didn't make it because breakfast wasn't being served at the time I placed the order. My confirmation showed the 7 am pick up time and that it was paid for. As a result, I left with no food (that was paid for) and spent an additional $20 for a hotel breakfast for my 12 year old swimmer who had to be at the pool by 7:45. There was no time to wait for the food to be prepared, nor did I want to after being told that my prepaid order was thought to be a joke. I'm super disappointed with the entire experience.

The steak and shake in Cincinnati, oh on ridge ave has the worst service in the evening. I've been here several times on the weekend and they only have 1 server. It's been a different server but only 1 server. The dining room tables are always dirty, floor filthy and and customers are waiting to be seated. Tonight I actuary witnessed the waitress tell 2 guest customers that she couldn't take anymore customers because they would be waiting a long time to be served. So of course they left. She had 8 parties already and she was trying to serve them all by herself. I asked her where the manager was at and she said they left and walked away. There were 2 workers near the drink station just talking and not helping her do anything. She asked if they could help clean the tables off for her or get drinks but they said no and laughed at her. She went around cleaning and wiping off tables whilethe customers were sitting at the table. This was very unsanitary. I had to sit at my table kicking food around on the floor. My waitress then walked around and told every table that their check will be at the register. I turned and she was ringing customers out while still trying to serve other customers their food. This place should really be running better then this on the weekend. There are a lot of people that comes to this restaurant after the movies but some slowly walk away due you the slow business.