Steak 'n Shake
Reviews and Complaints

The bus girl grabed a hand full of clean silverware with dirty hands she just bust a table with... The cook made a sandwich handed it a gentleman sitting at the bar with no plate after the gentleman fiddled with the sandwich the cook took it back and cut it with the knife he was cutting the rest of the sandwiches with... The taco salad was dry and the frisco melt my husband got looked like a bunch of toast... No meat ... I have never been so disgusted this resturant is usually amazing we come here alot im not sure we will return... On top of it all the food took an hour just to get there was no sweet tea and the lady that seated us was very rude like we werw inconveniencing her the only thing good was our server and i couldnt even tell you her name cause i was so mad... I asked the bus girl for a manager and she got me my server.

We always eat at steak and shakes even when we travel out of state we love your food..But I will never eat at the one on Stratford Rd. in Winston Salem, NC ever again...I myself have worked in fast food so what I saw going on was totally unacceptable. I almost called the health department out there. We werent greeted and it wasnt even busy, once seated our waitress looked like a drug addict and provided very bad service, not refilling drinks until I made eye contact with her and push my cup to edge of table. But worse of all while waiting on our food everyone working there decided to come up front and talk, it was extremely loud, also Chastity M who rang us out when we left was up at the cash register drinking a drink and eating some type of blue candy twirling it around with her fingers in her mouth and then went to the back and got fries from the bin without washing her hands, then the cook was standing in plain sight he had dreads making a drink and drinking it while cooking our food, also another girl was standing up front eating fries out of her hands at the other cash register when we received our food I didnt eat my fries or anything, I was horrified at what I saw and on top of that our fries was cold, guess employees only get fresh hot fries manager on duty stood up there whole time and allowed it to carry on never said a word, lady across from us ordered a shake took them a while to make it since they were all busy standing up there socializing she kept sitting there shaking her head, also 2 girls were out front smoking then one brought her daughter inside to sit in a booth, another girls boyfriend was there following her around and she was a waitress guess this store is one of your bad chains never seen anything like it, we will never eat there again due to I dont wanna catch hepatitis from there very unsanitary, very unprofessional and totally disgusting...if I could rate this store it would be a 0...we were there around 11am store number 2152151

I would give zero stars if I could. The way we were treated in the Erie PA store was appauling to say the least. First we sat at a booth right by the kitchen for almost 10 minutes before a waitress came over. Once we ordered the chilli three way sat in the window for 5 minutes before it was brought to the table, the rest of the meals came 20 minutes later. Our waitress then said she was going on break and another one would take care of us. While we were eating the other waitress asked how everything was we said good, she was not seen again for Atleast 25 minutes. We sat there waiting, as other tables complained about the service. Finally the waitwcame back and asked what we were waiting for, I said well we wanted to order milkshakes but had no waiter. She said oh so no one even took your order? I pointed to our plates saying we obviously ate just bring us our check we are tired of waiting she claimed she didn't know she was supposed to be our waitress. When going up to pay we tried to talk to the manager but he was extremely rude threatened my fiance and was being racist towards him. My fiance came out to the car and out came the manager swearing at us along with another server who was not even our server. He continued to swear and yell at us and say we didn't pay when we clearly did even after the extremely horrible service. A call has been made to corporate not that anything will be done. Having employees work for u that threaten customers lives and yell racist things at them is totally unaccepted and should be fired. I am totally appalled, disgusted and upset at what happened and will never return and will be spreading the word

We take my mom to Steak and ‘shake in E Peoria, IL every year. Yesterday, we walked in at 4:40pm and there was a long line. We noticed that there were several tables open, but they were not seating anyone. We stood in line for over 20 minutes before anyone seated us. It was another 15 minutes before we saw a waitress. There were several waitstaff, but it looked like no one knew what they were doing. There were NO tables cleaned while we were there. The food was very mediocre. Very disappointed in this place. The manager on duty was very flippant and had absolutely no interest in the constant lines that formed. She did not step away from the counter that I saw. Will NOT be back.

My hubby & I go to steak & shake regularly. Yesterday we went and I had just seen an advertisement on tv that made me want a burger. We got the burgers & you could read through them! What happened. I didn't expect such a drastic change. The ad shows a burger and we got a very very thin piece of meat that was so thin when it was put in the grill it instantly turned into a hard thing. I never complain but my favorite burger had been compromised! Did they just cut down or what?!

I have ordered food many times from this steak and shake located on Park Street in St. Petersburg, FL several times and the quality has always been mediocre. I understand that as a fast food chain one can not expect top notch quality, however, this most recent visit proved to be very poor quality food. The bun on the sandwich was so hard that it was not edible. The cheese was melted in a way that it looked as though it had been sitting out for hours and the temperature was room temperature at best— or at least the few bites I was able to make it through. I was very displeased with my visit. I feel as though it has been decreasing in quality for some time but tonight it was extremely bad.

On wed 6/20 at 8:55 I had gone to the Steak 'n Shake on Tami ami Blvd/clevand ave in fort myers fl. Went inside because I felt the order wouldn't be fair to anyone else behind me in drive thru. Well that was my first mistake the girl who's name on my receipt was alphons, s. Who apparently didn't want to be there couldn't figure out how to ring me up an had another girl take over. Well she had no problem in the back goofing around in the back, then to make matters worse after waiting an waiting for the order( which ended up being wrong after we got home )the Asian gentleman brought us the wrong shakes in which he rolled his eyes an gave them to the drive thru only to return an say I guess these are yours. As an owner / operator of a national chair I thought I should reach out to inform you of the situation. I always told my employees that when I'm not in they represent me an keep your professionalism to the standards in which you were hired. Except for the dining help an grill staff that night it was totally uncalled for. My family an myself enjoy Steak 'n Shake but will be hard pressed to go back for sometime with all the other options around. Thanks for your time Robert ([protected]@gmail)

I arrive at Steak N Shake at 11:50 pm to grab something quick to eat, so I first try to the drive through, after 15 minutes of not moving, I decide to go in and grab it. I ordered around 12:06 pm and I received my food at 1:02 am with no explanation, no sorry, no remorse and I didn't even get anything extra. Im appalled. Nobody should get treated like that

I decided to visit my local steak'n shake last night (7/5/18) for a quick bite to eat. I decided to park and go inside to place a to go order. Upon walking in, I noticed the immediate backup of people waiting to be seated. Backtracking a bit, before I went inside, I sat in my car and responded to several messages. Point here being, nobody had pulled in the parking lot or entered the building in the 4-5 minutes I had been sitting outside. So I know the people waiting to be seated had already been waiting 5 min before I walked in. After entering, it was another 5 minutes at least before ANYONE acknowledged that party standing there. The large party was seated and I was next, except I was invisible for another 7 minutes as servers walked past me at least 10 times or more. Not even saying hello or that someone would be with me shortly. Completely ignored. Even people eating were looking at me confused as to why I was standing there looking around. I finally stopped one of the servers as she walked past me with a very polite "excuse me ma'am", she looked at me and without saying anything raised her eyebrows like I was interrupting her swift walk past me. I asked if I could place an order (had been standing there for 11 minutes). She this whole time never stopped walking away and said very rude "someone will be with you in a minute". I chuckled because I'm used to hearing this as soon as I walk in, not after 11 minutes standing in amazement of the sheer lack of customer service and people skills. It was another 3 minutes before anyone approached me to even see wether I was eating in or to go. Even at that point the gentleman who checked me out never once offered up an apology for waiting or being ignored. In fact, his demeanor was as if he didn't have the time to take my order. I was charged full price for my food and upsize to large fries which was not even full in the cup. It has possibly been the worst experience at any restaurant I've had. This is the first and hopefully last complaint I'll ever have to write for anyone. I spoke with the manager about it, she happen to come out while I was waiting for my food to be fixed. She is aware of this but seemed very non shalant and uninterested which fueled my frustration but I was very polite and left. I would very much appreciate a response and to see how much the corporate response team values their customers. Hamburg pavilion in Lexington, Ky 40509

The last three Garden Bowl salads contained produce that wasn't fresh, had missing ingredients and was haphazardly put together. There were chunks of vegetables not cut. One salad was half the size it should have been. I returned the first one and the manager personally prepared me a replacement which was fine. So, yesterday I ordered another but it was worse than the first one.

I spoke with the same manager again (phone call) and he said to come in for a replacement which I did today. No manager, no record of my replacement, customers standing in line to pay but no cashier, a line cook hollers out they're busy with drive-throughs but will make one shortly. She did make it but I ended up tossing it as the avocado slices were from an unripe fruit and mashed. The dining room was nearly empty and waitresses milling around talking with each other. That's the last salad order I'll make there.

7/6//2018

we ordered three single steak burgers at the mount vernon, illinois location today around 11:45. All three burgers were cold, and mine had half a patty on it, we waited in line for seemed like forever. I called and when i voiced my opinion on the product being put out the window cold was bs, he got very [censored]ty and hung up on me. Who wants to eat a cold burger, who wants to eat a cold burger with half the patty.

We visited the restaurant in warsaw indiana today hoping to have a good family meal unfortunately that was impossible today. We arrived just after 1pm and the dining area wasn't very full but every table was dirty so we could not even be seated. After 10 minutes we were finally seated which they did not even bring a highchair for my one year old son that we had asked for. About 5-10 minutes passed by and they did not give us a kids menu no waitress to be seen so my husband got up to grab one and the waitress rudely handed him one. We waited even longer to finally order and then the couple behind us ordered and then a group of around 7 men ordered. We waited about 65-70 minutes after ordering and the restaurant was not even half full before we finally got our two sandwiches and one child's hotdog meal and everything was cold and messed up. People who came in 20 minutes after us were served and left before we got our food and the group of 7 men got there food before we even did. My son was starving and couldn't even eat his food since they messed it up. I will not be returning until they can hire a more competent staff.

My husband and I just had one of the worst food experiences ever at Steak and Shake in Southchase, Orlando Fl. We can't go to the one closest to us in Kissimmee because the service is terrible. Now the service is just as terrible at Southchase. We went there in the afternoon to get the half price milkshakes and soda's. There was only one server on the floor and she was overworked and unable to provide proper service. We each ordered the 2 for $3 mushroom swiss burgers which were terrible. The burgers were overcooked dry hockey pucks. The milkshakes were watery and we never received any refills on our soda's. Needless to say we were very disappointed and will never go to Steak and Shake again. The ones in our area are managed very poorly.

We arrived at the location at 11:31pm, To be greeted by a screaming manager saying that they were short staffed for the night. She yelled at my friend and I from across the parking lot saying they were closed. We asked that they just let us place an order since it was over 20 minutes until closing time but she refused. What was the most disappointing is that she let a group of 4 girls who offered to tip her inside of your establishment. This is incredibly disappointing considering we were only going to order a milkshake. What can be done about this situation? We live 45 min away from the closest stake and shake and are very upset that this happened.

We stopped at the Fredericksburg, VA on Saturday June 28th about 1:30pm. I have never felt the rudeness of a staff on duty. The lady that was so rude appeared to be the manager on duty. She was a middle aged lady with lighter hair in a ponytail. My daughter ordered a kids meal and the young cashier told her it came with fries and applesauce. Applesauce wasnt in the bag so she asked the manager for it. She strongly with an attitude said you get one or the other and my daughter told her the cashier said both. She said well it's not! Who does that when a customer has been told something? Then my daughter asked for honey mustard for the strips and she rolled her eyes and handed it to her VERY rudely. The ice was in the soda that we requested no ice and she had an attitude when my daughter even asked for the drink. At this point I WILL NOT visit this restaurant again as much as I love the food. I realize it was a busy day and the place was very understaffed and tables not cleaned while people were waiting, but a manager should be able to handle customers with kindness.

Pulled up to window because truck blocking drive thru order station when I got to window employee told me it would be 20 min wait because she knew how to cook bit she wasnt going to do it because all other employees were unloading the truck if this is how they run a buisness how do you make any money I came on my work lunch was late getting back and got points like that for an employee to say she aint cooking becasue she was not going to cook by herself and do it all was the stupidest thing iv ever heard an employee tell me then to see 2 other employees just walking around and comming to the drive thru and getting there cell phone was just absurd

I went to the merrillville steak and shake at 10:30pm and I waited in the drive thru line for aproximatly 30 minutes to recieve it. And i ordered two double steakburgers with cheese and both with fries and got one double with cheese and a single steakburger with cheese. And i was charged for two doubles. I did not kmow i had the wrong food items till i was already home.

Steak and shake has always been our place for a fun lunch after church every Sunday . We recently have not had good luck at the last several times we have tried to eat at our local Steak ‘n Shake. We have to wait for more than 15 minutes to be seated, if we ever are.. if we would be acknowledged and told it may be a few minutes, it would at least feel that we are welcome... but we never are.. Today, we waited for 20 minutes and no one said a word to us. It was a little busy and all the employees were doing something, but there were still 11 tables open and half were not cleaned off.. I saw several customers leave, or get up to get what they had been asking for and did not receive, ( ie. extra kids menus, pepper sauce, condiments). It just makes us sad cause it's such a perfect place for our family... I hope this review helps.

The service was absolutely horrible! Me and my husband went here today at 1am only for us to get our food a he later and remind you we were dining in. The server tells us they lost our food like how? Only to make us wait 15 more min for two burgers and fries, I asked for the food to go at this point and when we got up to the front counter the cooking area was absolutely filthy I took pictures and I am sending them to corporate! I mean dirty beyond and at that point I declined the food! Our server told us that the manager called off and another server was threatening to walk out and she was the only person on the floor by herself with no help. Freaking unacceptable I will never visit this one again just put a overall bad taste in my mouth period!

Me and and two of my coworker when's to eat at a Steak ‘n Shake on pleasant hill ga.
And it was the worst experience we have had.
For it to be lunch time rush no one was in any type of hurry to clean tables, set people, or take orders.
We sat and watched a party of 20 leave because no one came to seat them.
The lady they had cleaning tables took what I thought was way to much time to even get them cleared to then be wiped down. It took us over 1 1/2 hour to order then get our food. Given we needed to get back to work.
Me and and one other ordered milkshakes and those came to us melted. Doesn't help that is was kinda warm in the store.
The whole time we sat we saw several plates of food sitting in the pick up window longer engough to start getting cold.

Also when I went to pay I had $6.11 on my app to use towards my bill and I was going to pay the rest on my card. But the employee would not let me do that. She was very rude about it. I ended up using just my debt card which wasn't what I wanted to do.