Straight Talk Wireless
Reviews and Complaints

In a attempt to refill my phone I was run through from automated service to 2 operators, I repeatedly asked if I was going to be billed more than once. No was the response and the last Operator said my card was declined. Not a chance I know what is in the bank. Upon calling the bank straight talk charged my account 3 times in 1 hour. Plus my phone still had no service. Called back to straight talk and the operator turned my phone on within seconds but reaburssing my account would 3-5 days. No regard to the fact that I have checks written and not any apology for the inconvenience of the error that their staff made. Calls are recorded for customer service is stated at beginning of transaction's - maybe someone should listen to the accuracy of their staff.

My phone has no service because of a straight talk Supervisor Error. My Sim Card is not working because your saying its the wrong card, even though this sim card That I'm using is and was working. I go to renew my next months service with straight talk and my phone automatically Deactivates. I now have no service this month that has already been paid. Now, I'm being charged for service that I don't have, which is against the law, because I'm having to wait on a sim card that's going to take a week to get to my address. The customer service representative refused to let me speak with a supervisor for ten minutes. So I had to call back and use a different customer service rep. This is unprofessional and unacceptable service. I am getting no help with your supervisors or service reps. If this issue is not resolved within the next few days, my attorney will be filling a Civil Law Suit against this company for theft. My ticket # [protected]

I have had straight talk $45 unlimited talk text and data plan for 3 years. Couple of weeks ago i was notified that my plan had slowed down due to using my allotted 3GB of data and would be turned back to 4G on my next paid cycle. I am currently on my next paid cycle and currently at 22MB. Service is so slow can't use Internet, Facebook or anything other then phone or text. Tried e-mailing and calling Straight Talk. They have not resolved problem, but had no problem tacking my money. What is my next step to get my data usage back?

Let me warn you, everyone. Straighttalk has the most illiterate, rude, obnoxious group of lying support technicians known to man. They are somewhere on a planet unbeknownst to Earth and cannot for the life of them understand earthlings and our phones. I do believe they do not even understand for whom they are employed. Three days, today is the fourth, I have had them tell me they will give me a call back - lie, lie, and more lying. For the fourth day, after several hours on the phone with the incapable non-tech support (because they damn sure don't know what they are doing), I far worse off than I was when I called them the first time. The problem, about which i called, was my phone's inability to receive MMS messages. After spending almost 2 hours of my time with an incompetent "technician" I could no longer access anything that requires data access. The second day, the "technician" (after the first "technician" never returned my call, told me my ATT area was in an outage. What the? My husband's phone, same type, same service, with him sitting next to me in the same damn vehicle was working fine. He promised a call back and no call back. Now today, Saturday December 12, 2015, the fourth day and the fourth call, it has been over 2 hours and still no, not the first in four days, call back from the lying, oh what the heck is the truth, "technicians" at Straight Talk. Why don't you guys call your service LieThoroughOurTeethandTakeYouForFools Talk? Signed a very angry and disgruntled consumer.

Bought 2 Straight Talk Samsung Galaxy S5 from Walmart. One phone activated without any problems but the other phone would not activate. Waited 24 hours as indicated by their website, where I periodically powered the new phone off and on again. Finally called their customer service only to be told that I should wait 1 to 2 business days for the activation to go through. I started this on Saturday so now I have to wait until Tuesday before calling again if phone does not activate. 4 days is a long time to wait for cell phone activation.

I bought a renewal card Nov 18 because my data had slower down. I told the lady this and she said no problem. She had to cut my service off monetary to do that. My service is the same slow data. My account don't show my card has been added but when I call y'all you say my service ends Dec 18 which it should but I'm not getting my data now. I can't download. The people at your office were rude and k kept saying I had to call from another phone with no explanation why. I'm in the woods and I don't have two phones. Michael Flynt

last tuesday my zte froze up, so i called straight talk and had it warrantied. wednesday i found my old straighttalk flip phone and called to have my number and service transferred to flip phone until i received my warranty phone. when they transferred it, i was given a different phone number. so since then i have called atleast a dozen times to get it all straightened out .i still have 16 days of unlimited service left, but now they have some how shut all my service down, and i can't even make any calls on my flip phone or new warranty phone .with all the reviews i've seen about them, how are they still a phone company. my original phone number was my roadside assistance business number, so there that goes. will be talking with my legal advisor about what steps we can take in this matter.my family, and employees will all be getting new phones through a different company. should have stuck with my verizon contract phone.

I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue the phone restarts and got stuck on LG screen. hard soft reset or thrue USB in download mode. was not possible. this 4 weeks from buying the phone. after I called the terrible costume service. j will sad. I will send you a new one with a return label in the box. so I asked him to confirm. if I had to send them phone back first. and then get a replaced one. noooo he sad I'll send you the phone with the return label in the box. so after giving him the shipping address I got a email from them with a FedEx label. with a order number. after looking at it. it seemed that I was the sender to them. so a red light went off told my wife that I need to wait for a fedex label. That fed ex had to send me to my mailbox. I sad he is lying thrue his teeth. so I was waiting 3 to 5 work days waiting for a phone I never have got the shipping label in my mailbox. neither the phone . 2 weeks later I called them back. logged into my account. was asking me the phone number. type it in the box its deactivated and the number did not match. so I get costume service on the cell phone asking me if I was calling for this number I sad no. and gave her the number of my broken phone. she sad in a rude broken English way. its deactivated. I sad its about the replacement of the phone. she sad did you send the phone back to us?. So I told her the story J will told to me. she got mad and sad that's not how it works. I sad that I have asked him if I should send the phone first and then get a replaced on. but his promise was putting the return label in the box. So I sad that I got a no phone. she sad oooh I am sorry but you need to ship the phone back first before we replace it. I will send you e email with a label. yes yesterday I got the email with the fed ex number but no confirmation from fed ex yet. so 2 month about down the road still have the phone in my house. email from them. that I was the shipper but never have gotten label from fedex. I could send it with track and trace. but I put my 15 bucks some where else in. so still waiting for the label to send them the phone back. the odd is my phone number is gone have a broken phone its like they get rid of evidence and after I send the phone back I expect that they never have gotten the phone or got lost. and have to go true the hole system again so I made I file for my self sins I bought this phone from day 1. so 9/11/2015 and today its 11/12/2015. well I went to metro pcs. and being happy with my phone and there service. mean while I record straight talk costume service and then to see a lawyer. for falls advertisement capping my service or having no service at all and a broken phone. stay away from this company the phone restarts and got stuck on LG screen. hard soft reset or thrue USB in download mode. was not possible. this 4 weeks from buying the phone. after I called the terrible costume service. j will sad. I will send you a new one with a return label in the box. so I asked him to confirm. if I had to send them phone back first. and then get a replaced one. noooo he sad I'll send you the phone with the return label in the box. so after giving him the shipping address I got a email from them with a FedEx label. with a order number. after looking at it. it seemed that I was the sender to them. so a red light went off told my wife that I need to wait for a fedex label. That fed ex had to send me to my mailbox. I sad he is lying thrue his teeth. so I was waiting 3 to 5 work days waiting for a phone I never have got the shipping label in my mailbox. neither the phone . 2 weeks later I called them back. logged into my account. was asking me the phone number. type it in the box its deactivated and the number did not match. so I get costume service on the cell phone asking me if I was calling for this number I sad no. and gave her the number of my broken phone. she sad in a rude broken English way. its deactivated. I sad its about the replacement of the phone. she sad did you send the phone back to us?. So I told her the story J will told to me. she got mad and sad that's not how it works. I sad that I have asked him if I should send the phone first and then get a replaced on. but his promise was putting the return label in the box. So I sad that I got a no phone. she sad oooh I am sorry but you need to ship the phone back first before we replace it. I will send you e email with a label. yes yesterday I got the email with the fed ex number but no confirmation from fed ex yet. so 2 month about down the road still have the phone in my house. email from them. that I was the shipper but never have gotten label from fedex. I could send it with track and trace. but I put my 15 bucks some where else in. so still waiting for the label to send them the phone back. the odd is my phone number is gone have a broken phone its like they get rid of evidence and aI have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue the phone restarts and got stuck on LG screen. hard soft reset or thrue USB in download mode. was not possible. this 4 weeks from buying the phone. after I called the terrible costume service. j will sad. I will send you a new one with a return label in the box. so I asked him to confirm. if I had to send them phone back first. and then get a replaced one. noooo he sad I'll send you the phone with the return label in the box. so after giving him the shipping address I got a email from them with a FedEx label. with a order number. after looking at it. it seemed that I was the sender to them. so a red light went off told my wife that I need to wait for a fedex label. That fed ex had to send me to my mailbox. I sad he is lying thrue his teeth. so I was waiting 3 to 5 work days waiting for a phone I never have got the shipping label in my mailbox. neither the phone . 2 weeks later I called them back. logged into my account. was asking me the phone number. type it in the box its deactivated and the number did not match. so I get costume service on the cell phone asking me if I was calling for this number I sad no. and gave her the number of my broken phone. she sad in a rude broken English way. its deactivated. I sad its about the replacement of the phone. she sad did you send the phone back to us?. So I told her the story J will told to me. she got mad and sad that's not how it works. I sad that I have asked him if I should send the phone first and then get a replaced on. but his promise was putting the return label in the box. So I sad that I got a no phone. she sad oooh I am sorry but you need to ship the phone back first before we replace it. I will send you e email with a label. yes yesterday I got the email with the fed ex number but no confirmation from fed ex yet. so 2 month about down the road still have the phone in my house. email from them. that I was the shipper but never have gotten label from fedex. I could send it with track and trace. but I put my 15 bucks some where else in. so still waiting for the label to send them the phone back. the odd is my phone number is gone have a broken phone its like they get rid of evidence and after I send the phone back I expect that they never have gotten the phone or got lost. and have to go true the hole system again so I made I file for my self sins I bought this phone from day 1. so 9/11/2015 and today its 11/12/2015. well I went to metro pcs. and being happy with my phone and there service. mean while I record straight talk costume service and then to see a lawyer. for falls advertisement capping my service or having no service at all and a broken phone. stay away from this company the phone restarts and got stuck on LG screen. hard soft reset or thrue USB in download mode. was not possible. this 4 weeks from buying the phone. after I called the terrible costume service. j will sad. I will send you a new one with a return label in the box. so I asked him to confirm. if I had to send them phone back first. and then get a replaced one. noooo he sad I'll send you the phone with the return label in the box. so after giving him the shipping address I got a email from them with a FedEx label. with a order number. after looking at it. it seemed that I was the sender to them. so a red light went off told my wife that I need to wait for a fedex label. That fed ex had to send me to my mailbox. I sad he is lying thrue his teeth. so I was waiting 3 to 5 work days waiting for a phone I never have got the shipping label in my mailbox. neither the phone . 2 weeks later I called them back. logged into my account. was asking me the phone number. type it in the box its deactivated and the number did not match. so I get costume service on the cell phone asking me if I was calling for this number I sad no. and gave her the number of my broken phone. she sad in a rude broken English way. its deactivated. I sad its about the replacement of the phone. she sad did you send the phone back to us?. So I told her the story J will told to me. she got mad and sad that's not how it works. I sad that I have asked him if I should send the phone first and then get a replaced on. but his promise was putting the return label in the box. So I sad that I got a no phone. she sad oooh I am sorry but you need to ship the phone back first before we replace it. I will send you e email with a label. yes yesterday I got the email with the fed ex number but no confirmation from fed ex yet. so 2 month about down the road still have the phone in my house. email from them. that I was the shipper but never have gotten label from fedex. I could send it with track and trace. but I put my 15 bucks some where else in. so still waiting for the label to send them the phone back. the odd is my phone number is gone have a broken phone its like they get rid of evidence and after I send the phone back I expect that they never have gotten the phone or got lost. and have to go true the hole system again so I made I file for my self sins I bought this phone from day 1. so 9/11/2015 and today its 11/12/2015. well I went to metro pcs. and being happy with my phone and there service. mean while I record straight talk costume service and then to see a lawyer. for falls advertisement capping my service or having no service at all and a broken phone. stay away from this company fter I send the phone back I expect that they never have gotten the phone or got lost. and have to go true the hole system again so I made I file for my self sins I bought this phone from day 1. so 9/11/2015 and today its 11/12/2015. well I went to metro pcs. and being happy with my phone and there service. mean while I record straight talk costume service and then to see a lawyer. for falls advertisement capping my service or having no service at all and a broken phone. stay away from this company

I bought the LG Sunrise on September 27, 2015 which means I have only had it a month. Within that month my phone has frozen I don't know how many times, I have barely been receiving phone calls or text messages. I will be in the middle of a conversation and the phone will just hang up, the phone will randomly say services disabled. I refuse to pay $50 a month for a phone that works when it wants to. I am pregnant and needed this phone for my doctors appointments but they can't even get a hold of me because the phone works when it wants to! I am very dissatisfied. I would rather be without a phone then to continue to use this one!

Used my card to add minutes to my daughters phone was charged twice called straight talk they tell me i was only charged once the lady fom the bank was on the phone with me when i was talking to them asked to speak to a supervisor then was again told by the supervisor that i was not charged at all when i asked her how my daughters phone was working she told me she did not know i asked to talked to the next person in charge was told their wasn't one so i said clearly you do not run the company then she told me i could only reach a higher up person by mail or email are you kidding me worse customer service ever

My high speed I nterney is used up within the first two weeks I never use the internet except for email and my messages r constantly calling my calls r dropped and picture messages never come in...I'm so sick of being rip off I want something done ASAP and I except something to be done ASAP I pay my bill monthly the least u guys can do is make sure that what I pay for works correctly or refund my service something

yesterday 9/15/15 Straight Talk wiped my husbands new $350 S4 phone out even erased his sim card! i was on the phone with them almost 4 hours getting the run around until finally a so called supervisor came to the phone and admitted to it, technical mishaps on their end!? so all she could do is send him a new sim card which would take a few days to get by mail. And she would compensate the unused minutes My reply was" now you had better do better than that and give him at least a months worth of free minutes bc because of their mishap?! he will not have a phone for days!" i am beside myself bc i talked him into going from a Verizon plan to straight talk just a month ago and it took a whole lot of convincing too! ...so his new phone is set up for straight talk and can't afford a new phone with a new company now. i have used them for 3 years no problem until this! Which in my opinion is a severe one.. i just hope it hasn't or doesn't happen to anyone else and by the way i have worked in customer service for years and was always taught to be extremely apologetic to unsatisfied customers and to do everything possible to make things right. Boy, not Straight Talk! now i am wondering if and when they will send another sim card and if they do, will it even work?!

Yes, it's cheap, but it's also absolutely f — king unreliable!

The call quality goes in and out from decent to garbled junk and calls are dropped frequently despite having a constant strong signal.

In my case, when someone ends a call, it's followed by an annoyingly loud busy signal. Even the voice mail records it when someone leaves a message.

Support is usually overseas and absolutely useless! I spent a couple of hours back and forth on the busy signal glitch before they finally decided to replace the home phone device. But I would have to send back the cheap worthless piece of sh — t before they would send a new one to me, which obviously means i'll be without service for days!

You might be tempted by the price but it might not be worth the headaches if there's a problem. It certainly wasn't worth it for me.

Bought a new samsung phone on [protected] it lasted until 7/1/2015 an the ram went out had some videos on it that i lost that can never be replaced just took them of my granddaughter so i took it to a straight talk center to be told had to send it to send it back so then i call walmart sense i bought it at walmart no had to then call straight talk so i did an got everything in works to return . In the mean time had to go buy another phone at walmart lg this time like on 7 /4/2015 it lasted 2 weeks an it just wenrt blank an could not turn it on or off called in an got it ready to return when the lady tryed to send this threw my email when i ask her to send it fedx which she messed it up so had to go back to a my phone i had fort over a year just could not talk on it but was able to text. Got my samsung back added air time an call in to get everything turn on an transfer to samsung which the person i talk to mess not 1 but 2 sim cards up so here i am today 8/27/2015 waiting on a sim card which i was told 8/18 2015 it would be here in 3 days not called back an they messed my address up an now i have to wait more time and it should of been here today still not

I bought a zte rapido cell phone which proved to be defective. I called customer support numerous times and got the same lies every time. They told me I would receive a return package within three to five business days. Obviously they can't count. I finally called Walmart corp and filed a complaint. Straight Talk contacted me same day and I received my return package the next day. Great right! Wrong! I immediately returned my defective phone the same day. They received it the following day. I know because I tracked it! Guess what! they still can't count. They were suppose to send me a new phone as soon as they received my defective one. Guess I will have to contact Walmart again to get my replace phone! So customers be ware of Straight Talk. They are just a bunch of liers. They WILL NOT stand behind their defective products!

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Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22 that fed ex would bring a box to us no later than aug 2 so i can ship my old phone back first and then they will send a new phone. . Well guess what. the box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! Weve called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.

08/02/2015 I purchased a Straight Talk $45 Unlimited phone card and two of the numbers on the service PIN are illegible. I contacted Straight Talk Customer Support and after over an hour on the phone nothing was solved. They refuse to refund me and say that my card has already been used after being given the underlined bar code number. Wal-Mart, where I purchased the card will not do anything because the card has been scratched off.
I still have the receipt of the purchase.
I want a full refund.

Straight talk has lied about the unlimited internet usage for $45.00 per month. I have had phone service with them since 2009. I have never received a text message from 2009 through 2013 saying that I have used all my high speed data.in 2014 I started receiving text messages from them saying that I have used all my high speed data. From 2009 through 2013 I used the same internet usage that I use now. (Nothing i'm doing different). I was never notified of any changes that may have taken place according. This is unacceptable and straight talk should be held accountable for false advertisement. They do not tell you in the advertisements or upon activation of your phone that your data will be reduced.

I have never in my life dealt with a customer service like this in my life. I had net 10 forever and just switched to straight talk in December and everytimeI have to call ccustomer service, they are foreign and you cannot understand them at all and you would think all your previous information would be in their system but they do not know sh_t! I complain but it is like they do not here you, heck they might not even know what that is! But they never apologize for your troubles, when you finish, they don't say, "is their anything else I can help you with or have a good day. It is like they can't get off phonequick enough! I am sseriously thinking about switching back to net 10, at least you can get a service card anywhere and I have never had problems with customer service! Whoever it was that commented earlier that said customer service with straight talk su_ks and they try to save money by having their call center overseas and they don't know a dang thing, was absolutely right! I just dread it. I have been trying to get my phone replaced and they finally sent it and it was a long process, had to call twice because the first time they sent a prepaid fed ex label through email and it wouldn't work, so I called and they reasked me all my info yet again! Then when fed ex delivered my box with envelope and I sent it back and finally got replacement phone and it was cracked, I had to call back. They had nerve to ask me if I dropped it and then had to deal with them sending me email and calling back and now waiting another 3-5 days.