Straight Talk Wireless review: Customer service

On Saturday September 16th I had service just fine up until about 12:00 p.m. after 12:00 p.m. my service went away like no bars nothing just emergency calls only so I called straight talk wireless from alternate phone they told me that we needed to check my device so we did everything was fine on my device I told them that it wasn't outage with the Verizon towers because when I would drive to Decatur which was 11 mi away from me I had service just fine but when I came back home no service at all they argued with me and told me no there is no outage they would know if there was I called them five times even talk to a manager and the manager argue with me and told me it was my device because she has all the tools to see if there's an outage or not and there wasn't she even told me that it was also my kids' phones that were bad and they have brand new iPhones I have an Android and they're on their own plan on straight talk she then continued to argue with me and then she just hung up on me. So my service finally came back on at 3:00 a.m. this morning I got a notification from Verizon saying that there was an outage in the Bridgeport area and I just called to let straight talk know that there was an outage just to be aware of it and it's fixed now they continued want to do troubleshooting on my phone and I asked them why my phone is working just fine now I just wanted you to be aware that there was an outage yesterday and they hung up on me this is not good customer service they're very rude very know-it-all and don't want to take the time to do the research