Menu
For Business Write a review File a complaint
CB Mobile and Cell Phones Straight Talk Wireless Home phone, cell phone and account restrictions
Straight Talk Wireless

Straight Talk Wireless review: Home phone, cell phone and account restrictions

E
Author of the review
11:09 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date of incident: Noticed the missing device on account 9/1/2023.

Issue time: 9/1/2023-9/3/2023

Straight Talk has put my elderly parents at risk. They bumped their home phone off our account into limbo and left us no way to use auto pay or manual pay to up the service. They gave a 4 hour window for urgent repair which was not completed. Then they gave a 24 hour window where they have no service. It is possible that it is repaired now, however, they took away the autopay discount for 3 months when it was their issue that caused it to be turned off. I now have to manage the phone and home phone from 2 different accounts which is also unreasonable. They will not allow one phone to be on autopay and the other to not be on auto pay anymore nor will they allow one home phone and one cell phone to be on the same account. This has caused a lot of stress and concern for my parents’ safety. I have been on the phone for almost 6 hours with tech support because of this. I am extremely unhappy with the service as it stands now, and I was a satisfied customer since 2016.

Desired outcome: Restored account into one and refund of autopay loss. Credit for one month cell service for 6 hours of my life lost on the phone for a mess that I did not create.

0 comments
Add a comment

More Straight Talk Wireless reviews & complaints

Straight Talk Wireless - Poor customer service 215
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Activation 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Fraudulent service cards 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Poor customer service 99
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Straight Talk Wireless - terrible customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Cut my cell phone / paying customer / throttle down
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Straight Talk Wireless Contacts

  2. Straight Talk Wireless phone numbers
    +1 (877) 430-2355
    +1 (877) 430-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number
    +1 (305) 715-6673
    +1 (305) 715-6673
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 1 1 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number
    +1 (877) 836-2368
    +1 (877) 836-2368
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number
    +1 (877) 238-7908
    +1 (877) 238-7908
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number
    +1 (800) 220-9581
    +1 (800) 220-9581
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number
    +1 (305) 715-3627
    +1 (305) 715-3627
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number
    +1 (855) 222-2355
    +1 (855) 222-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number
    +1 (800) 299-7784
    +1 (800) 299-7784
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number
    +1 (800) 876-5753
    +1 (800) 876-5753
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number
    More phone numbers
  3. Straight Talk Wireless emails
  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
  5. Straight Talk Wireless social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Straight Talk Wireless contacts
Straight Talk Wireless Category
Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category