Straight Talk Wireless review: Porting my number to another carrier

I have used StraightTalk wireless for over 4 years. Recently I tried to activate my new phone on their network and was told that I'd have to "go to Walmart and but a new SIM card" because they register the SIM cards with the IME of the phone and they are not transferable. I obtained a new servive from a different provider and attempted to PORT my number from StraightTalk to them using a PIN number that StraightTalk provided me. The port failed saying my billing ZIP code was wrong. It seems that StraightTalk was still using a ZIP code from my previous address from over 4 years ago even though I recently this year got a new SIM card and told them my new address. When I called to ask them to unlock my number so that it could be ported to my new provider they said that they would not issue a new PORT PIN for 24 hrs (pushing it to my next billing/renewal date). They verified my identity by texting my phone and my giving them my account PIN, but said it was their policy to not issue a new port pin after a certain number of port attempts by a new provider. I explained that it was their fault that the billing ZIP code was not update in their system and the guy I talked to said that it didn't matter and I would have to wait 24 hrs. I asked for a supervisor and the guy claimed that he was the supervisor and ffI would have to wait since there was no one to appeal his decision to. I told him that my wife still had her StraightTalk account and that I was [censored] enough to cancel her account too and he just hung up on me. DO NOT USE STRAIGHTTALK. Their customer service is the worst!