Straight Talk Wireless review: Service and data issues

I have filed an FCC complaint because I have been hung up on by customer service, refused a supervisor, un-resloved issues that require you to need a second phone which is not possible for me because I can barely afford one, or you have to turn the phone off and back on and it never fixes the issue, and then file an FCC complaint for them to only send me a new Sim card (that costs 99 cents) and still doesn't fix the issue, I was promised a free month to compensate me for the trouble in which the FCC complaint only got me a week free and I still had data issues that whole week and never recieved my free month... only to be told that I need to buy a straight talk phone because I am on the byop and in the terms and conditions it says I may or may not get the service I paid for, so I asked "You're telling me that I am paying for the $55 unlimited talk, text, and data and because I am a bring your own phone plan that in your terms and conditions I may or may not recieve the data and service I am paying for?" to which the reply was "Yes"! I told the agent that "he sounded ridiculous because no one is paying to have a service that they may or may not get and you're not even going to compensate me the free month I was promised for all this trouble of being hung up on and refused to have my issues resolved and most importantly for not having the service I have paid for every month and not getting that full service every month and even the free week still had data issues and you've literally not resolved anything for me but to say it's terms and conditions and I need to buy a phone from you when I know people who bought your phones and are also not receiving the service they pay for!" All he said was, yet again, "well it is in the terms and conditions and it's your fault you're on the byop plan and you need to buy a straight talk phone to recieve the full services"! He refused to solve the issue and I will not be a customer of straight talk after this! I do however want my compensation! I've been with straight talk for 3 years and the first few months were excellent and then the data issues and service issues started and I think I have given them fair chance to solve these issues and still paid every month for full services that I did not recieve what I paid for! Unlimited should not be allowed to be used for the advertised services when there are restrictions, limitations, or issues that are not immediately made known! I paid for full services, I want what I paid for! I will not let this go, I am going to keep reporting this until something is done about it! I am sick and tired of paying for things and not receiving what I paid for, it's not fair, they're crooks and thieves and most importantly BOLD FACE LIARS! Is this not in the realm of false advertising or something illegal, in the realm of fraud of services? We're paying for full service and not receiving it and there's nothing ever done about it!