Straight Talk Wireless review: Straight talk rewards

Starting September 1, 2023, Straight Talk Rewards advertised the chance to win a free Motorola Chromebook on its Spin-the-Wheel Rewards game. I played the game on September 1, 2023, and the wheel stopped on the free Motorola Chromebook. It said I had won and a trumpet played. Sounds great, huh? Well,not really. I called customer service shortly afterward to inquire about shipping. I was transfered back and forth to a "higher department" over the next several days to find out when the laptop would ship. Finally, after 2 weeks of calling I was transferred to the corporate office. After speaking to them, they verified I had won the Chromebook, they were sorry for the delays, and the laptop would be shipped with 30 days. At the end of September the laptop still had not arrived, but 5,000 Rewards points were added to my account. I immediately called customer service to inquire what was going on. I was told they had run out of stock on the Chromebooks and had added 5,000 Rewards points to my account to compensate for not receiving the prize I won. I told the customer service representative that this was insufficient because the 5,000 rewards points were only worth $50.00, but the Chromebook was worth over $200.00. The values didn't match. Also, how could Straight Talk run out of stock on the first day of its 30 day game? The free Chromebook was shown as an available prize on the Wheel for the whole month! Straight Talk Rewards is nothing short of a scam! I will report this fraud to the Better Business Bureau and the Consumer Protection Bureau.