Sunoco’s earns a 1.3-star rating from 232 reviews, showing that the majority of fuel consumers are dissatisfied with gasoline and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
gas station services
Horrible service on Dec 26, 2019 at the Sunoco at 9278 Limeridge Road, Mantua, Ohio 44255. On Dec. 26th 2019 at 5:15 pm I stopped at the Sunoco at 9278 Limeridge Road, Mantua, Ohio 44255 to get gas and clean my windshield for my car. I received gas but was unable to clean my windshield because ALL windshield stations were empty of water or solution. I...
Read full review of Sunocogift card hold for $40 on a $5.00 purchase (complaint ticket #507874)
I went to Sunoco on 1/4/20 at 2345 W Main Street, Tampa, FL and purchased $5.00 worth of gas, they got their $5.00 on 1/5/20 and still they put a $40.00 hold on my giftcard and my card was only $50., as of this day 1/7/20 the hold is still pending, never will I go to their gas station to purchase anything again from their location. Release the hold on my...
Read full review of Sunococustomer service
I am a regular customer that has been shopping at the noted store for approximately 1 year, I am a disabled elderly guy collecting SSI, and do not have transportation, therefore, the convenience of this store, is very important, but what I am submitting a complaint, is in regards to being rushed almost every time I make a purchase, whereas, I never waste...
Read full review of Sunoconew worker
So this morning I went to get a pack of backwoods -After she went to pass them to me When I went to grab it she asked for ID: I pulled out my ID & went to hand her it & said i guess your new here everyone knows me here she grabbed the backwoods back and said I don't have to serve you! which is nonsense because I took My ID OUT & handed her it !! Right after...
Read full review of Sunocoproduct regular gas
Regular gas is not giving good average . Specially in this sunoco gas station . Gas quantity is wrong or either gas quality is poor . I am a regular sunoco gas customer and am a taxi driver . So plz send some team to this gas staion and check wts wrong with regular gas . I aways use sunoco gas from two location 1 center city philadelphia broad st and...
Read full review of Sunocopricing/associate behavior
I had to do some quick shopping on my way to work. I chose my product and the associate scanned it without even looking at me because he was having a conversation with another associate. When it came time to pay, I handed him my EBT card and he became upset with me. He then cancelled my order and rang up something completely different and then slid my card. When he returned my card he and I began to leave, he told his associate that he, "Didn't give a F***" about what he had done. This is poor customer service and I experience situations like this a lot when I have to shop at this location.
cleanliness
The place is filthy, the counter where you check out at is so dusty that you can write your name in it, the coffee area is disgusting it looks like it hasn't been cleaned in a long time, the out side trash over flowing and the front entrance has so many cigarette butts. I stopped to get cappuccino 2 days in a row and I got mostly water because the machine...
Read full review of Sunocothe cleanliness of the store
The coffee area is filthy, the doors are off the cupboard and you can see the trash over flowing, floors don't look like they've been mopped, instead of cleaning the store the employees are outside smoking all the time. It needs a very good cleaning, I stop going there, I'd go there every morning for coffee and my lottery ticket and always got my gas there.
Read full review of Sunocoproducts being double charged on purpose
I have been using this Sunoco gas station everyday since I rented my apartment nearby, countless times the cashier, white with glasses, older maybe 40-50 always pushed me away from taking my receipt, saying things like "don't need this right", and time after time I see larger and larger charges for simple items I pickup in-store. This last time, which I...
Read full review of Sunocoemployee
it is 10/10/19 1:06am two of the employees were making disgusting jokes about under age girls and needs dealt with right away. they were saying how "if a girl is old enough to cross the street she is ready for the meat" and "if her age is off the clock she is ready for the cock" i have a 6yr old daughter and had a very hard time not beating the absolute snot out of these dirt bags. watch better who you hire even as i type this I'm considering beating both their [censored] that is terrible to say especially in front of customers.
gas pumps
I was just at the self service pumps at the station. All of the pumps have clips to allow you to lock the pump, so you don't have to hold the pump. The pump never shut off when my tank was filled and gas started flowing out of my tank and all over the parking lot. I told the attendant and he told me that was my fault and to move my car. He proceeded to put...
Read full review of Sunocolottery payment
I played my lottery at the Broad & Master location. I went to cash my ticket on Sat 10/05/2019 and was told I can cash it if I give him cash for cashing my lottery. I told the young man I was going to report this store. If it happen to me I know it's happing to other people. unhappy with this Sunco, because I go there all the time. It's sad to know that your workers are asking for money to do there job. Please talk to your cashier and let them know they are making the company lose money. Thanking you in advance.
stores first aid kit
I needed rubbing alcohol and came into store to see if the store had any. I looked the store doesn't have rubbing alcohol for sale. So i went to front desk and the merchant. ( a plus size white man with brown/black hair) i ask him id the store ita self Had any like possibly behind the counter or in the back. He tells me no so i ask well do you have a first aid kit. I thought maybe a first aid kit would have. Rubbing alcohol. He looks and says we also don't have a first aid kit (and randomly adds in there that they don't have bandaids either) i just felt that thats not right because what if i had got hurt.
gas purchase rip off
Sept 14, 2019 I was charged $90.00 for $50.00 gas. Boy came up to me and offered to pump the gas. He continued to pump gas on my credit card for someone else. Gas station owner said he is not responsible. Do not go to this gas station. It is in a bad area with lots of crime. Service is terrible. I would like my $40.00 reimbursed. Unfortunately, I paid with my credit card at the pump and did not get a receipt.
Read full review of Sunococustomer service
Hi Im a regular customer who has been shopping at sunoco on 2547 2nd ave right next to guss hot dogs. Im really tired of people who run this place and people who work here their pumps dont work people in the store have no knowledge what's going on except the manager ravi who is always there who is the best i still go there only because of him. He is very...
Read full review of Sunococustomer service
I had purchased an item and was not given a bag i then asked the store associate Lacey if I may have one with a bit of a tone as her behavior at that point seemed very rude she then called me a smart [censored]. I then walked to my car and was going to let this go but decided to apologize and said I had a lot going on and she was still very rude by saying"...
Read full review of Sunocoharassment
my name is sarah cox. i am a former employee of the sunoco in cocoa beach, florida. last week, i quit due to the conditions i was put in, and how i was treated. i was leaving for hurricane dorian, and my assistant manager Paul Bush was giving me a hard time. earlier in the morning that day, he had came out before i started my shift and started to tell me...
letter of intent to purchase business medford sunoco
We signed letter of intent to purchase Medford Sunoco through Nationwide Brokerage Group (Mr. Jose Pagan President) on 7/29/2019. We also have $2500 deposit for the purchase. We had 14 days due diligence to review the business. After talking to original owner, we concluded that business is not profitable for us. Therefore, we canceled the letter of intent on 8/1/2019. We were promised by the broker Mr. Jose Pagan that the deposit will be disbursed by the court appointed accountant by 8/15/2019. We inquired about the Status of the payment, we were told the deposit check is in the mail. We never received the deposit check by 8/15/2019, so we contacted Nationwide brokerage group again, we were told the deposit will be received by 8/25/2019. We never received the deposit check by 8/25/2019. We contacted Mr. pagan several times on 8/28/2019. After several attempts by and our attorney Mr. Robert Nisenson, we received the email stating check is in the mail coming from Virginia, his accountant. Today is 8/30/2019 and we have not received the deposit of $2500.
Mr. pagan (Nationwide brokerage group ) is soliciting Sunoco businesses and collecting deposit, and not refunding the deposit.
My name is Raza Hussain
364 Spotswood Englishtown Road
Monroe, NJ08831
Tel: [protected]
Email: [protected]@gmail. Com
We signed letter of intent to purchase Medford Sunoco in New Jersey on 7/29/2019. We gave $2500 deposit along with letter of intent to Nationwide brokerage group(Mr. Jose Pagan). We had 14 days to review the business. After talking to business owner, we concluded that business is not profitable for us. So we canceled the letter of intent on 8/1/2019. Mr pagan (Nationwide brokerage group) promised the deposit of $2500 will be disbursed by his court appointed accountant by 8/15/19. We never received the deposit by the above date. We contacted Mr. pagan, we were told the check is in the mail. We contacted Mr. pagan again, we were promised the deposit check will be disbursed by the accountant and we should receive the deposit by 8/25/19. Our attorney try to contact Mr. pagan, he finally contact us with the same answer, the deposit check is in mail coming from Virginia. Today is 8/30/19, but still have not received any check. Nationwide brokerage group is soliciting Sunoco business for sale. We hope Sunoco look in to this matter. The Nationwide brokerage group is not fulfilling their commitment to refund the deposit.
Paul bush/ manager
I would like to Lodge a complaint with you concerning one of your staff at the Cocoa Beach Sunoco Station 5625 N Atlantic Ave, Cocoa Beach, FL 32931 On todays date 8/23/2019 One of the Acting Managers Paul Bush very rude and disrespectful to me as I came as I do everyday to buy a Coffee from your Business.. His mannerism is very negative generally as you...
terrible franchise! embarrassing to the sunoco name.
This gas station is awful. They have posted hours but never keep them. Instead, they keep a sign in the window around the clock that says "Be Back in 5 Minutes." I live nearby so I've tried this place over and over, only to constantly see customers trying a locked door while shaking their heads and mumbling about this happening "again." The last time I wa...
Read full review of SunocoSunoco Reviews 0
If you represent Sunoco, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Sunoco
Here is a comprehensive guide on how to file a complaint against Sunoco on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, you can create one on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Sunoco in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the Experience:
- Mention key areas of concern in your complaint. Provide details about any transactions with the company, the nature of the issue, steps taken to resolve it, and the personal impact of the problem.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal information in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to submit your complaint. Once submitted, it will be processed by ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.
By following these steps, you can effectively file a complaint against Sunoco on ComplaintsBoard.com.
Overview of Sunoco complaint handling
-
Sunoco Contacts
-
Sunoco phone numbers+1 (800) 786-6261+1 (800) 786-6261Click up if you have successfully reached Sunoco by calling +1 (800) 786-6261 phone number 0 0 users reported that they have successfully reached Sunoco by calling +1 (800) 786-6261 phone number Click down if you have unsuccessfully reached Sunoco by calling +1 (800) 786-6261 phone number 1 1 users reported that they have UNsuccessfully reached Sunoco by calling +1 (800) 786-6261 phone numberCustomer Service+1 (800) 278-6626+1 (800) 278-6626Click up if you have successfully reached Sunoco by calling +1 (800) 278-6626 phone number 0 0 users reported that they have successfully reached Sunoco by calling +1 (800) 278-6626 phone number Click down if you have unsuccessfully reached Sunoco by calling +1 (800) 278-6626 phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling +1 (800) 278-6626 phone numberConsumer / Personal Cards+1 (800) 935-3387+1 (800) 935-3387Click up if you have successfully reached Sunoco by calling +1 (800) 935-3387 phone number 0 0 users reported that they have successfully reached Sunoco by calling +1 (800) 935-3387 phone number Click down if you have unsuccessfully reached Sunoco by calling +1 (800) 935-3387 phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling +1 (800) 935-3387 phone numberCommercial / Business Cards1-800-2SUNOCO1-800-2SUNOCOClick up if you have successfully reached Sunoco by calling 1-800-2SUNOCO phone number 0 0 users reported that they have successfully reached Sunoco by calling 1-800-2SUNOCO phone number Click down if you have unsuccessfully reached Sunoco by calling 1-800-2SUNOCO phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling 1-800-2SUNOCO phone numberConsumer Cards1-800-9FLEETS1-800-9FLEETSClick up if you have successfully reached Sunoco by calling 1-800-9FLEETS phone number 0 0 users reported that they have successfully reached Sunoco by calling 1-800-9FLEETS phone number Click down if you have unsuccessfully reached Sunoco by calling 1-800-9FLEETS phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling 1-800-9FLEETS phone numberCommercial Cards
-
Sunoco emailscustomerfirst@sunocoinc.com100%Confidence score: 100%Support
-
Sunoco address1735 Market Street Ste LL Mellon Bank Center, Philadelphia, Pennsylvania, 19103-7583, United States
-
Sunoco social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all Sunoco contacts
Most discussed complaints
ServiceRecent comments about Sunoco company
Service
Pioneer Oil and Propane
13 reviews
Harris Fuels
16 reviews
United Propane Gas
16 reviews
North Shore Gas Company
1 review
Take 5 Oil Change
39 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!