Tan Chong Motor Holdings
Reviews and Complaints

Owner name : Tan Cheng Lean
Car no plate : PPB 9396
Vehicle type : Serena (MPV)

My new Serena just bought a month ago, encounter engine having lourd humming soung during acceralation.

On 10/10/2019 - sending to Nissan Sg. Tiram . Bayan Lepas . Penang for instigation.
they claim that the issue was abnormal where they already taken video and feedback to HQ technical team. highly suspect the defective sound from the transmission and potential may lead to change the transmission. I was told I need to wait estimate to 2-3 working days while waiting Nissan HQ to respond and the car is still save to drive home while waiting the respond.

due to I will be on outstation fr the next 3 days, I decided left my car in the service center while waiting the HQ technical team for investigation on the issue, no doubt
Nissan also allow me temporary drive back with their spare car.

When I call in today(22/10/2019), I was told the HQ technical team still yet to arrive and they only be in tomorrow.

It' really dissapointed me on below :
1. The respond time taken too long from the HQ team
2. Unsatisfaction on the new car engine related issue.
3. After almost 2 weeks still yet to know the real root-cause.

May I request Nissan to provide me a full investigation rpt what went wrong with the issue?
Any extended warranty given if any major part was replaced ?

Pls advise ..

Bad services

Reason as below :

On that 15.10.19 at 2pm. I have brought my car nissan almera wa1038a to check my aircond at services centre at chow sow lin branch. Aft check that branch services technical peolle confirm to me that hv 1 spare part call airmix actuator problem and asking me change it.. Aft change it my car still hv same problem and I hv refer back to that services centre. That services centre tenical people say is none of they problems... I hv request to change back if the 1st time there changing wrong and charge wrong... But they ignore me so now I want to know how to settle my case... Pls give me a conclusion to settle my problem.. Pls reply asap..

The radio issue. Bluetooth frequently disconnected.
i) Few time the radio was opened at Butterworth service center and the radio was bring to their supplier. However, the problem still have until today. Already discuss with Chery few times. But, still having same problem since car bought. Kindly take look the attachment image.
-ii) Another problem at radio is suddenly not have sound. This was proven and shown to technician at Kulim service center. Kindly take look the attachment video that took together with Kulim technician.
iii) This time, with this evidence prove that my car radio having issue and I need replace with new radio. However, Nissan customer service center ask me open and send to supplier for 3rd time. Now the radio put back to my car and still with old radio. My question is the radio was proven having issue since I bough the car; but why not replace with new set?

No Power during acceleration.
- This item also already talk to Chery few times. After verify by butterworth service center, they claim saying that because of carpet. However, I already take out the carpet but the issue still same. So, what is real issue. This issue also having since first day took the car. However, at Kulim service center, I bring along one of the technician and already show the problem. He admit that the car having issue and need collect more data on that. In sametime both of us try using showroom same model xtrail car. However, no isuse at this car. Then, after discuss will Nissan service center, they ask me send again to Kulim serice center for collect more data. After get the data, this round the technician told me that the KL service center mention that no issue on my car. This is [censored]. The problem still have until today.

Car Remote Control Issue
i) When near with car and try open the car, the remote not function. I need take out the key from my pocket and show to window, then only can open it. This will happen sometimes only. This also proven when show to technician at Kulim service center.
ii) Another big issue is, in while driving the car at road, suddenly the error message pop up saying that key id incorrect. Really shock see this message. Already happen few times ready. Kindly take look the image.

Already send out many mails to Malaysia Service center. But, seem like not good feedback from them and i need send to service center everytime having issue.

hi i used to have serena yr 2015(C26), sold it due to gearbox issue, was replaced but there are some minor issues. Eventually we decided to purchase the c267 but surprisingly the cebter seat was removed. We decided to wait if Nissan would bring back this center seat in their facelift models, coz this center seat is something which makes us buy the c26 models.

My history with Nissan started with my first car Nissan Langley way long ago, nissan Latio 2008 (Singapore Tan Chong), and again 2015 Serena, and again we plan to go for new model but the center seat really holding us back.

Pls advice, thanks

We have brought a 2.L Nissan X-Trail early year 2016 . The car is less than 3 & half year old . We always sent to Sandakan Service Centre for the services of the Nissan X Trail since we brought the car . Just a week ago, we send our car for checking some noises in the front . We are shocked to be informed our gearbox is giving problems and was told to change a complete " new gearbox" that is very costly . Nobody can tell me " why " such a new gearbox can give problems just over 3 years old and cannot be overhauled. We sincerely hope Nissan can give us a feedback and a reasonable fair proposal or settlement how to resolve this gearbox problems .Thank you .

The following is the sequence of what happened to my serena car

on 17th july 2019, i sent my car serena to tceas service centre at sg rasah klang for a normal routine service from 8.30 am (major service according to their log record).

Collected my car back home to taman gembira around 4.30pm
while i was driving at about 9 pm - i heard a loud creaking sound deriving from the back of the vehicle, even with the radio switched on.
At first i thought that it might be a tyre puncture but it turn out not to be.
I did a thorough checking but could not detect the source of the creaking sound.

Luckily, the next morning asked my wife not to drive serena to work at setia alam which she normally do that daily.

Without realising the risk or danger - i drove the serena car back to sg rasah which about 9km away from home to tceas service centre to check the root problem.

Finally - the staff found out that rear left tyre - 4 out of 5 nuts, were not screwed properly at all (loosen).
It is a very basic service and this should not happen, right?

the service manager of that particular centre ms tan said sorry by compensate thru discount or 2 times free service (foc)
the manager offer to pay more attention to my car - meaning only to clients which they admitted their wrong doing?
can a person's life be measured by money.?
do you think money can buy back a human life?

money is one thing but the safety is the major concern.
Where is your safety measurement and sop?

this is like going for a surgery in a hospital and the surgeon left a screw in the body and didn't stitch the wound properly… which causes complication on the patient health or in a worse scenario - death.

Then the hospital said give discount? logically - do you think it's right to offer this compensation to your customer?

it's a matter of life and death not only for your customers but other road users as well.

Can the management conduct a thorough check why this incident happen and what type of solution to avoid recurrence and loss of human life.

Regard :
owner of nissan car - kenny
[protected]@gmail.Com

Sredaran saksi daran july 11, 2019
vehicle reg. No fa 9037
model nissan navara np300
km 45, 000

dear sir,

frequent repairs to new vehicle

in spite of being a new vehicle i am facing difficulty due to frequent breakdown to my vehicle.
The specific repairs are as follows:

1. Battery faulty

the battery went flat within 2 months of the purchase of the vehicle.
New dry cell battery was replaced, although i was recommend the normal (water refilling type) by nissan upon purchasing the vehicle. My request for the old type battery was rejected. This, in spite of me signing up a 50, 000 km maintenance service package and with the 3 years warranty.

2. Air conditioner faulty

the air-con went faulty, continuously running at the maximum temp. Unable to control or reduce the blower. It took nissan service center 2 weeks to get it done. (as wrong parts ordered)

3. Engine oil leaking

the engine oil was leaking after my routine service (just imagine me driving without eng oil and the damage to the vehicle) all this reflects unprofessional services carried out at the nissan service centers.

4. Engine turbo leakage

last week while driving the vehicle slowed down and had less pick-up. Upon checking at the nissan service center, they confirmed there is leakage in the hose (turbo leakage).

This is my second nissan vehicle, first was an almera, now nissan navara. As the repairs are frequent i would kindly request nissan to do a through test on the vehicle and confirm the road worthyness and further extend my warranty period for another 2 years.

Thank you, and kind regards,

sredaran saksi daran

yours faithfully.

On the 25th June, 2019, My car, a 2015 Sylphy Signature was sent to Tan Chong Motor, Bukit Timah branch for 42, 000km servicing with my complaints of whinnying sound when driving in low speed from 10 to 30km.

My car servicing was completed with a report that no unusual sound was detected.

On the 1st July 2019, my car was sent in again at 9.00am for checkup and a technician drove and tested the vehicle and the whinnying sound was distinctly heard by him. Thereafter my car was driven back to the servicing center for further action.

At 3.15pm I received a text message saying my car was read to be collected. Upon collection of the car I was shown a service report stating that no problem could be detected again.

Comparing my car with that of my friends car which is about the same age and had clocked 100, 000 plus km, and having sat and tested my friends car, mine obviously is very noisy with whinnying sound.

Please advise whether it's a typical cvt gearbox problem.

My name is Jesse Nathan and after suggesting to my wife, she finally bought a brand new Nissan x Trail 2.5 from ETCM Chan Sow Lin on May 2019.Now the car is giving a big problem where the rear sensor is malfunctioning and the beep sound is keep on alarming and steering rack is faulty.I send the car twice for inspection and up to date no reply from them.My wife called the call centre and they promised to call and update her last Wednesday between 3-4 pm but no one called. Today I called them up again and their reply is report has been sent to the technical team. I cant drive the car as the beep noise is keep on alarming. Steering is making noise whenever I make a turn.I wish Tan Chong would expedite my case as this is a brand new car and we were so happy to drive a Nissan. My question is, the service team has identified the problem and why is it taking such a long time to setlle this issue?im wondering why a brand new car is giving so much a problem and afters sales really sucks.I do not wish to proceed to social media unless i get a positive feedback from Nissan. The car number is QQ2127 under my wife's name (Kumutham Rajoo).

Dear Nissan I am Thirusenthuran ([protected]) today 27/6 my wife came to Nissan centre at skudai for service and complaint on the belting area have noise. After technician has checked he said some parts need to be changed and it may take 1~2 weeks timing to arrive.
Also he advised my wife not to drive fast. From my point of view this is endangering the customer and i hope the part is changed ASAP any misfortune Nissan has to answer on this point. We buy a product to last and safety aspects are taken care also on fast part change and customer satisfaction. I am a Nissan user since 13 years please improve on your service and speed up back log timing.

Please be free to contact me via [protected]@yahoo.com. Currently I am in overseas and my wife uses the car to send my daughter to school please once again think of safety and expedite on this matter.

Nissan Serena C27 - VCQ3789

1. Car received end of January after 3 month the Instrument upper box left leg lock pin pop out suddenly when open. Think can repair during 5000km service, so sad that Service center said it need 1 full day to be done for this. Because need open the whole dashboard.

2. After done 5000km service 01/06/2019 next day morning I drive the car out suddenly on my left side leg got something drop on my leg. Then I check is a spring should be from parking brake. Hope this won't effect any accident to me. Now I need resend to service center. Wasting my time.

Why so many thing loose. As this car should be good quality compare with Livina/Almera.

I also own a toyota car won't be like this happen.

X-Trail sent in for accident repair on 1st May and insurance approved on the 2 weeks. 24th May I visited, they told me that their man already on leave for 2 weeks and my car was nothing done yet. They supposed to inform earlier to customer if they can't fix it not just wait or leave it there until customer asked. They shall not accept any car if nobody working during that time. My 1st time bought Nissan car and already had a bad experience with their poor responsibility and management. Hope that their top management will look into it and improve it.

I have been supporting Tan Chong holdings for more than 20 years and have bought 3 cars from Tan Chong, 1 unit Sentral, 1 unit previous model X-Trail and the present X-Trail 2.0L CVT, However this time, I quite shock with my X-trail 2.0L CVT, the gear box need to replace and I have to pay for myself for RM17, 860.00, because this car have just over 3 years warranty period (bought 20 Jan 2016).

This car was inspected and confirmed the problem and Quotation was issued by Public Motor Service Centre at 51, Jalan SME2, Kawasan Perindustrian SME, 81000 Kulai, Johor, Quotation No: RO16680 dated 10-4-19

Based on my past loyalty support to Nissan, I sincerely hope Tan Chong will look into this serious problem, and can replace the gear box of my car free of charge, because really don't understand the gear box can be spoiled for such a new car and only use less than 45, 000km for 3 years. May be out of 10, 000 X-Trail sold, only have 1 car have this problem.

Really hope to hear the good news from Tan Chong as soon as possible.

Thank you
Theresa Choo

Hanafi bin hussin
[protected]
[protected]
Lot 2199 jln rajawali
Kg pulau serai, 23000.
Dungun terengganu.

Perkara : complain kereta lambat terima. (tcb506-navara se auto black series)

Saya telah membeli sebuah kereta nissan navara di etcm kuantan atas nama tijah binti omar. aggrement telah ditandatangan dengan public bank caw. kuantan pada 12/3/2019 lebih kurang jam 1340. di sini saya sangat tidak berpuas hati dengan khidmat etcm kerana terlalu lama masa yang di ambil untuk mendapat sebuah kereta walaupun urusan jual beli dan perjanjian sudah hampir tiga minggu. ini pertama kali saya berurusan beli kereta dengan syarikat nissan. sebelum ini saya sudah banyak beli kenderaan dengan syarikat lain seperti hino 4 buah lori (2 minggu selepas sign aggrement sudah dapat), mitsubishi outlander (2 hari selepas sign aggrement sudah dapat. betul-betul menjaga pelanggan). tetapi dengan etcm selepas tiga minggu masih tiada berita.. perlukah saya tunggu dua bulan atau 3bulan untuk sebuah kereta.. saya sudah rasa takut dan serik untuk membeli dengan etcm. saya sebagai pembeli
Rasa terkilan dengan pihak etcm. saya harap kereta saya di terima sebelum 9/4/2019 kerana 10/4/2019 saya pergi menunaikan umrah ke mekah.
harap ada komitmen dari pihak etcm.

To whom it may concern,

Re: Late Delivery of Nissan X-Trail 2.5L Aero Edition (Brown Leather)

I have booked, paid booking fee, signed loan approval documents and paid the purchase difference price for a Nissan X-trail 2.5 Aero Edition with Edaran Tan Chong Motor (Tengah) Sdn Bhd on 05 Jan 2019. On booking date, sales advisor confirmed that due to some issues at the plant the car will be delayed by some two weeks (probably delivered after Chinese New Year).

Since then I have contacted the sales advisor many times, and the date for delivery kept moving forward until he called me yesterday and added a new twist, saying that his Manager has requested for a re-negotiation of the trade-in car (Nissan Slyphy) or the will not be able to fulfill the Buyer's Order. I mentioned that it was he after consultation with his Manager that offered the price and I reluctantly accepted the offer since I was extremely keen of purchasing the X-trail.

I find such act as extremely unprofessional and unethical of Edaran Tan Chong and its members. Herewith, I would seek your urgent assistance and intervention to resolve this matter and for a timely delivery of my booked vehicle by the end of this week (01 Mar 2019).

Below I have annotated details in chronological order the events that transpired:

Buyer Name: Shanta a/p Palanimalai
Contact No.: [protected]
Booking Date: 05 Jan 2019
Booking No.: 011940 (copy attached)
Booking Fee Receipt No.: 1018707
Booking Fee Amount: RM1000.00
Vehicle Selling Price: RM157, 207.60
Loan Approval Date: 24 Jan 2019 (Maybank)
Loan Amount: RM135, 000.00
Trade-in Car: Nissan Sylphy 2.0 (2014)
Trade-in Value: RM38, 000.00
Sales Advisor: Eugene Choo (012-3646799)
Sales Advisor Code: [protected] (Petaling Jaya)

Chronology of events:

05 Jan 2019:
1. Met sales advisor (Eugene Choo) at Tan Chong showroom in Petaling Jaya.
2. Confirmed a booking for Nissan X-trail 2.5L Aero Edition and paid RM1000 booking fees.
3. Sales advisor inspected trade-in car (Nissan Sylphy 2.0) and offered RM38, 000.00 for the trade-in. Buyer confirmed acceptance and proceed with booking fee and loan application.
4. Sales advisor mentioned some potential delay on delivery and should be able to make it in two weeks after Chinese New Year.
07 Jan 2019:
5. Submitted loan document to Sales advisor and he advised need to pay difference of RM6712.08 after loan approval.
15 Jan 2019
6. Guarantor (K. Vijayan a/l G. Kerisnan) forwarded to Sales Advisor.
16 Jan 2019
7. Confirm with Sales Advisor going for 7 years loan and asked if new car can be delivered by following week.
8. Sales advisor replied he will need to check and revert.
18 Jan 2019
9. Sales Advisor noted will advise on car availability the following day.
23 Jan 2019
10. Sales Advisor confirms delivery by 28 Jan 2019 will not be possible. Would probably take 2+ weeks for delivery and mentioned that Tan Chong agrees to loan a car (Nissan Almera) for temporary use.
24 Jan 2019
11. Loan approved by Maybank and was signed by buyer on 24 Jan 2019 at Maybank Rawang branch.
27 Jan 2019
12. Paid the remaining RM6712.08 via CIMB Visa credit card.
13. Buyer signed necessary forms for trade-in and temporary car.
14. Trade-in car registration card handed over and the Nissan Sylphy 2.0 was officially taken possession by Sales Advisor at Tan Choing showroom in Petaling Jaya.
15. Swapped the trade-in car with temporary car, Nissan Almera registration number VS6836.
12 Feb 2019
16. Whasapp Sales advisor for car delivery. Was advised plant has allocated that week and should be able to deliver by following week.
24 Feb 2019
17. Sales advisor called and mentioned his Manager asked to re-negotiate the trade-in car value. Buyer mentioned he feels cheated and would be making an official complaint to the relevant department in Tan Chong and if unresolved will pursue the matter at the court of law to seek legal recourse.

Appreciate your immediate action. Thank you,
Shanta Palanimalai
[protected]
[protected]

Hi Sir/Mdm,

Good day!

I've bought a Nissan XTrail 2.0 last year on 4/2/2018 from Nissan PJ main branch.
My car reg. VBE 6455. It was a 2017 car. The problem is im driving my xtrail like drivin an old van with alot of noise, really irritating, its come from the seats at the back. i brought few times ready to Nissan PJ n Puchong, but still unsolved. So is it the quality of the car from Nissan Company. Im really disappointed for the service and also the product as well. Its look like i made a wrong choice n I won't suggest to all my frens out there to buy Nissan product. Please give me a solution.

Thank you.

ASP V. Karthigainathan
[protected]

On 29/12/2018 I made a booking for VL Black Series Nissan Navara White Colour by paying RM500 after loan approval of RM96, 800 from Hong Leong Bank.

I was told by the Sales Person that I am entitled for RM16, 000 rebate if I made a booking before 2019.

However on January, I was informed by the Sales Person that the rebate that I was told earlier was actually RM14, 000. I agreed to pay additional RM2000.

On 31/12/2018, I made a down payment of RM10, 000 cash.

On 7/1/2019, I made another down payment RM5000 cash. Another payment made but without receipt received on 7/1/2019 was RM3990 for insurance. Total amount paid on 7/1/2019 was RM8990 cash.

On 15/1/2019, I made a payment of RM210 cash for plate number registration (VCQ2704).

Total payment made since 29/12/2018 was RM19, 700 and I was informed by the Sales Person that the car will be ready in 10 days once all the payment was settled. All payments on the car were settled on 7/1/2019, and the car was expected to be delivered on 17/1/2019.

Unfortunately on 18/1/2019 I was informed by the Sales Person that the car was wrongly ordered by the clerk of Able Motor Sdn Bhd. She ordered Nissan Navara VL Plus Black Series White Colour with the total amount gap of RM6000 from requested series.

I was given rebate offer of RM2000 for the wrongly ordered series and have to make another payment of additional RM4000 to fulfil the RM6000 gap.

I was also offered the original series ordered but with different colour (Earth Brown).

I declined the RM2000 rebate offer for VL Plus Series and refused to pay additional RM4000 for the mistakes made by Able Motor Sdn Bhd. I also declined the Earth Brown colour VL Black Series as I still want my original order, VL Black Series Nissan Navara White colour.

It has been 4 days since the expected delivery date of the car and due to this unfortunate mistake, I have cost of loss estimated RM1000 per day since the car ordered is for business purpose (transportation of frozen lamb) because deal was already made with the other party in my business.

I urge Nissan Malaysia to look on this matter seriously. If this matter cannot be resolved in 1 day, I demand a full refund for all my payments.

Your co-operation and prompt action on this matter is highly appreciated.

Thank you.

I would like to ask what had happened to nissan tan chong at seberang prai? I have been calling multiple times since yesterday to arrange appointments for my car service but there was none of them pick up the phone. I called complain centre at 520pm today and the person is not even listening to my complain n just don't know what she said n she asked to wait then the phone cut off after that. What service is that? People have been waiting for calling u and when u pick up the call, can u please listen to our questions before u ask us to wait and link to other department? Because I don't know what had happened. And it's so rude of u that not even introducing yourself.

1. My Nissan Almera problem (airconditional problem when steering turn left) cannot be solve after 10 days left my car @ Nissan SC.

2. Then after that call me to replace cooling coil problem (maybe la) and i think this supervisor just want to try & error only. After 4 days left my car to Nissan SC, they add-on my car problem, not solve the problem. Can hearing something from cooling coil area like air (i think hearing like small leaking on cooling coil.. I think la because im not a specialize)

3. And 1 more.. I think when i left my car in the Nissan SC for the long time, maybe some one use my car to go somewhere like going to lunch etc.. Because 2 part of my car is broken when i take my car. (audio speaker on the left side & power window on the right driver side)

4. Hopefully you can settle down my cooling coil problem (after changing the new cooling coil).

5. My car plat number: PMS2344

I am referring to issues pertaining to my newly purchased nissan x-trail (vcg 8729). Let me brief you on all the matters of concerns here;

1. I noticed flickering sounds on my driver side door on sunday morning (9th dec 2018) while driving back from ipoh. The same flickering sound then started at the other side of the door on tuesday (11th dec 2018). Please refer to pic 4 and pic 5

2. On sunday upon return from ipoh, I took my car for wash. During that time I noticed a small black spot on the co-driver side door. Refer to pic 1 and pic 2. I took these pictures and send to my sales personnel (mika wong). She had asked me to bring the car for inspection

3. I brought my to your workshop on friday (14th dec 2018). Upon reach, the service agent (hakimi) told me nissan cannot repair the black spot and will give quotation if I am interested to pay for the painting. I asked him why should I pay for car that aged one month old. He said this is due detent and I asked him to show the detent mark but he failed to do so. He then said it is a suspect but he will check further

4.in the evening I came back to collect my car and hakimi told me he will submit claim to repair the black spot but no guarantee if this will get approved. He also told me they have tighten the cushion on the door and the flickering sound is no more. I took my car and drove about 20 mins and then notice the cover on driver side not fixed properly. See pic 3. This absolutely disappointing

5. On saturday, while cleaning my car, I noticed the tinted condition at front mirror are as per pic 6. This is another terrific and disastrous moment for new car buyer

As a new car buyer do you think it is fair for me to go through all this unnecessary issues? Please look into this matter and let me know how I can further escalate to nissan or tan chong management.
Thanks