Tan Chong Motor Holdings
Reviews and Complaints

I sent my car for service at Glenmarie Service Centre earlier today only to find out they stole my iPhone charger and also my hand sanitizer. It's rather pathetic for them to steal such a thing. Service is also so bad and they're are rude when I complained about it leaving me unattended. This is so bad. I have never came across such an issue, owning many other cars. This is very disappointing

I send my nissan serena hybrid registration number vau 2640 at kota damansara service centre on 14/12/2018 at time 9.30 am for 20000km servicing. I came back at time 2.30 pm my car still not yet ready for pickup. Service advisor tell me the alignment machine have some problem. Only the tyre alingment and balancing not yet ready.. Service advisor inform around 3.15pm my car ready for pickup. So I just go up and waiting at lounge room.. From the lounge room, I see the technician jeck my car and start for service change engine oil and filter.. Why should be happen? Sale advisor not be honest to me. I pickup my car at time 3.30pm. Tq

I had do booking nissan Grand livina impul package on 28/11/18. As to date still not get the delivery yet.
BRANCH NISSAN NIBONG TEBAL.
TCC60823
MOHD SOBRI BIN TAJUDIN

The salesman was really professional and explain to me well about the delivery but I thought Nissan Tan Chong Motors such a big company where the delivery and others services must go faster should have no issue

I really don't understand and not expecting this from Nissan TCM

Cc: Dato Tan heng Chew
Mr Lee Min On

Dear Tan Chong Motor,

We are one of your customer. Yesterday, I call for settlement statement from PIC before name Tuan Nur Farahim Binti Tuan Abd Razif from Hire Purchase Department but she's out for lunch. So, from my conversation with the other officer, she ask me to drop an email to [protected]@tanchonggroup.com, ATTN TO FARAH.

Today I call, she said she didn't received the email. She ask me to re email back to her. When I ask her email address she ask me to search back from previous and when I ask her why not she check with PIC of [protected]@tanchonggroup.com, she seems like lazy to do that and just say thanks and put the phone OFF. 2nd time I called she pretend not to hear me. What kind of staff do you hire? If you cannot entertain your customer please do not work in customer service section. Instead of put off the phone it's better if you say that you will check with PIC for [protected]@tanchonggroup.com. We are so disappointing with that attitude.

My name is Chin Ka Yeok and have been supporting Tan Chong holdings for more than 10 years and bought 3 cars during this time

However, my latio is very problematic

Recently, the sun visor broken and could not find re-cond because the car is not popular
Yesterday, my driver side door knob flew off whilst I was driving!

Can Tan Chong accord special discount if I am to order new parts
My contact number is [protected]

Dear Nissan,

I placed my booking for Nissan highway star white Silver with black interior leather seats before official launching on the 21.7.18 (No: 004841) from Tan Chong Klang Branch.

Until today, there is no news at all re date when can get the car.

What is the point and meaning of early booking where we don't get to enjoy and feel any difference? Please keep to the promises and be professional.

Dear Head of Complaint Dept

My name is Nicholas Khoo, am a Nissan Teana user (vehicle plate [replaced]). Attached are the cover note, grant, police report, scene photos. Am currently going through an insurance claim case under TCEAS @ Taman Perindustrian Puchong branch (REF No: BPU-A002597).

Now I would like to lodge a serious complaint based on following reasons:

1. Delay of obtaining a police report from police station Tun HS Lee. Report supposed to be collected on 22 Oct, but it was delayed until 30 Oct.

2. Case was finally fully submitted and gotten result from insurance company on 2 Nov. The insurance company declared this case as total loss. A total loss case due to front wheel damage?! The sum insured amount is [replaced], 000 and the quoted amount was tremendous high @ [removed]! And yet, i was told there might be other cost involve after the repair.

3. On Nov 2, I called up and spoke to [replaced] and [replaced] from the branch who in-charge for B&P and PIC for my case, i request them to re-look into the costing but i was told there is nothing much they could do but to accept it as total loss case. I strongly uncomfortable & disagree on the advise because I have been informed by insurance company they will declare as total loss because the total claim amount is above 65% of the total sum insured. For that instance, isn't it TCEAS should review the costing rather than insisting the quote is firm and based on best practice? I then requested to [replaced] for a meeting on the next day.

4. On Nov 3, I attended a meeting with [replaced] at TCEAS to go through the costing. There are many parts that were quoted because it has scratches, minimum damage and so on. I requested [replaced] to review the quote and remove certain items which i could tolerate without changing to new parts but he advised me to obtain a quote from insurance company and pass it to him to review on 5 Nov.

With the above mentioning scenarios, may I hear from the Head of Customer Service and Head of B&P from Nissan HQ and perhaps the head of dept who in-charge insurance claim. Am seeking attention from all parties to assist on the following:

1. Re-look into the quotation
2. Advise the best practice that is benefited to your customer based on actual circumstances but not one sided
3. Advise the timeline on resolving the case

Looking forward to your reply. TQ

3 Nov 2018 @ 5:55pm

Dear Sir/Madam,
I am Sugunah A/P Sidambaram, the owner of Nissan Sylphy WC2412D which is 3 years old car feel dissapointed with the quality of the said car. Recently my car aircond wasnt functioning good. So i brought my car to Batu Caves Nissan Service Center as per the appointment. After checking the car the staff told me that i need to change the motor and it cost RM1300. I am unhappy with the feedback because i hardly ise the car and the mileage is very low. I did all my car services at that particular center and now im wondering how can this happen as i thought Nissan is the good image of quality cars. Im really dissapointed and i want the board to look into the matter as soon as possible as i need to use the car since deepavali is just around the corner.

Customer car service by the staff not perform well. It depend by the staff if they fast working then that car finish early. It s not fare to some people that comer early but got nissan staff slow in working and gwtting late to finishing their job.
I thoght first come first serve is better then follow by the staff.
must change the customer turn service system.

Following my wife's complaint several hours ago, a Nissan customer service representative contacted us and had stated that the "design" of the Berliner hooks had been changed since 9th August 2018.
To prevent any more need for excuses, I am providing the full sequence of events.
In late August, we decided to purchase a Navara VL plus, despite my bad experience with TCEAS a few years before. We were advised by the sales rep I. PJ to consider an upgrade to the black series. Everything is the same as VL Plus except for several cosmetic changes and with a roll bar.
We wanted to view a black series unit which not many showrooms have. We finally found one one display at Nissan glenmarie showroom. This is Nissan's first mistake by not having enough show units for customers to see. Anyhow, we viewed it and decided to go back to PJ showroom to confirm the booking. On that model that we saw, the bedliner hooks were place on the top end of the truck, 2 on both sides of the car.
After waiting for delivery for a month, today we went to collect it but after seeing the truck, we were very disappointed that there was changes to the bedliner hooks. From running on top, the hooks have been repositioned - 2 back hooks placed at the bottom and 2 more hooks on the wall below the rear windscreen. The spot where it was originally supposed to be, had been visibly sealed with external pieces of plastic.
We brought this matter up to the supervisor, a lady named vina or Vena. I explained to her that is not what we wanted and all other Navaras in the showroom still had the hooks in the original position. I am aware that the fitting of black series is done locally and that it's needs to be changed.
She then showed a piece of paper which had design change. Funny it was implemented in early August but not communicated to anyone, even the sales team. She continued to show no care and insisted that the " design " has been changed. In all honesty, it looked like an afterthought and work Ian shoddy. covering the original ports with plastic is now termed as "design".

I asked her the number of the branch manager as she is obviously can't handle customers. Vena or Vina, refused to tell us who the Manager is and refused to give his contact number. Only after I raised my voice, she called him and and handed the phone to me. Now, the branch manager is a guy called Mike. He also refused to give me his number saying that sales is not is not his responsibility. After pressing on, he relented and gave me his number and quickly told me he won't be back to the showroom until 5.30pm.
It was very disappointing to see senior staff of Nissan behaving in such manner. No one made any attempt to help but very quickly tried to absolve themselves from any responsibility. Believe me, this was not how they were when looking for customers.

In the end, we didn't collect the car and asked for the following
1. To change the bedliner hooks to its original type. An afterthought design should not be imposed on customers. Further, if such change been affected before we booked, then why were we not told?
2. As All Navara models still carry the old hooks, I don't see why this bad aftermarket work cant be rectified.
3. That Nissan and it's emplyee be responsible enough for misleading customers.
4. To compensate for further delays in keeping up with its delivery promises.

I bought a Nissan navara VL plus and upgraded to blackseries before delivery. There were no show units for black series so what they've mentioned Is that black series has extra accessories otherwise it's the same as VL plus henceforth why they call it VL plus black series.

I got a shock today when I went to collect my truck when the hook holders at the back was actually fixed arc the bottom and the usual hook holder spot was sealed.

Now they mention is a new design which I did not ask for. How can they expect me to take the truck when I can't use to tie my crates at the back when that was the main purpose of me buying a truck.

If this issue isn't resolved, I am taking legal action for conning clients.

My number is [protected].

I'm very disappointed with your sales assistant.I bought new nissan serena c27 and trade in my subaru xv.Already received the new car early September but the problem is when I trade in the old car the roadtax was still valid until march next year. So I asked the salesman to transfer the ncd 55% from my old car to serena but he asked me to make full payment of the insurance and roadtax first then they will refund later. Until now I have not received any refund yet. Already asked the salesman but no reply. I have been informed that my old car already been sold. I asked the salesman the old roadtax/roadtax cancellation slip to do it myself getting the refund also no response. I'm tired of his attitude and very very fed up..

Dear Sir/Madam,

My new x trail car is only 1 month old
Im experiencing noise coming out from steering wheel when making corner.ive bring my car for inspection in service centre.They told me the absorber spacer wss faulty. Ive waited for 2 weeks to get replacement.Today i went again to svc centre to get it fixed.

Once collected my car ive found the sound is appearing again. Im tottaly dissapointed on the whole situation whereby,

1)the hassle that i need to go through for a brand new car which need to have peace of mind driving it

2)how come a brand new car can have many problem? Did it passed through full QC before out of car plant?

In past im having big trust with Nissan and my entire family is nissan big fan and almost most of them driving it.With my current incident with my car, im bit upset with the whole situation.

I will need your help to solve this issue asap as i wish to enjoy my ride with the brand new car and not to go up and down to service centre everytime and also for not having peace of mind thinking of car safety while driving it.

Pls help me.

Thanks

Mohamed Fairus
JQR7786
Johor Bharu Malaysia

[protected]

For the past 3 month ago, my car had a body noise & was in and out at your service centre in Penang for several times. On 18th September 2018 I had sent my car again to Penang main branch service centre. Unfortunately the problem could not be solved. On 7th October 2018, penang main branch sent my car to KL HQ factory. Until now I don't know how long the company require to solve the problem. Already 1 month the car not with me at all. Eventhogh they gave me a replacement car but that did not suit with my family. Therefore I require a serena as replacement URGENTLY. At the same time the driver seat also had a noise..kindly attend my car urgently. Hope you will response to me A.S.A.P.Thank you.

Dear Nissan,

i trade in my nissan almera on sept and get a new nissan car navara. the problem is, the dealer said the will settle the lump sum payment for my previous car which is almeera. however, until now Nissan TC kota kinabalu havent paid to bank the lump sum amount and because of that, the bank want to blacklisted me. please call TC kota kinabalu jalan ganang, to settle the payment if not, i will log a report and also i will complaint this issue to KPDNKK which your company actually cheating.

hope to settle this soon.

Ive received my Nissan Serena C27 Premium on 1st October 2018. The problem with this unit is that LED Light from the last row wont completely turn off and it remains dim. My biggest concern is there will be a leakage on the battery and hoping that this problem will be solved. Ive already went to Nissan Service centre Johor Jaya Plentong and the said it was normal and not really sure on how to handle it. The technician said Serena C27 is a new model this is year and not really knows how to handle the situation. Really frustrated with the answers and please rectify this problems.

1. I went to Nissan Service Center in PJ on the 22/9/18 for skimming of brake rotor and change of front brakes pads due to brake judder when brake is applied.
2. After 2 days of this servicing, I encountered a metal grinding noise during braking. Hence, i brought back my car to the Service Center in PJ as the noise was very worrying. The technician checked and informed us that there were some foreign metal element stucked in the bush.
3. After my 2nd visit, there weren't any grinding noise which i was very happy with. The noise returned again after 2 days. I brought the car back to Nissan Service Center in PJ again.
4. Your Service Advisor was kind enough to show us that the bush had cracked in the lower arm that requires it to be changed. However, I drove the car to show him that noise is only coming during the time i apply my brake gradually.
5. They did some greasing to the calipers and etc, and there was no noise at that time. After 1 day, the noise returned back again.
6. I am lost with words on the kind of trained staff that are being produced by Tan Chong. An ordinary person with minimal knowledge on automotive like me could identify that the sound is produced from the brake, i expect better services from your team.
7. There is a reason why we come back to Nissan and not to some other mechanic shop with the hope that You (Nissan/ Tan Chong) could solve our problem as your team are supposed to be the masters on Nissan Vehicles.
8. Also i would like to highlight that the noise of grinding only came after the skimming of brake rotor. Previously even with the hit and run damages i had on my car, the car was very smooth in terms of braking.
9. I sincerely hope that Tan Chong can solve my problem. We customers pay for services and in return we do not get satisfying service.

Sincerely,
[removed]

Below are some details:
Cust No: [removed]
Repair Order No: [removed]

我的车2015年买到现在唱机一直有问题。这个月20号满3年，问题还是没能完善解决。请问如果日期到了，我的问题还是为能解决如何是好？你们的货物难道难么差吗？3年了问题都不能解决。

一开始出车唱机就有问题，做了3年还是有问题。

麻坡的维修人员的态度不好。都不会主动接待客户，缺少笑容（服务者不是要笑脸迎人的吗？）

冷气有烧焦味，你们的员工告诉我是没有gas。

替换的物品要一直吹才有来货。

Its been almost 3 months and I still have not gotten delivery of my new car bought from you. What is happening at nissan?
Every time call the sales person he will say no stock yet.
Please nissan rtd my call immediately at [protected].
Nissan should compensate your customera for the late delivery of cars.
This is one of the worst service I have come across.
Call the complaint numbers when unanswered. Been calling everyday no one is picking ul the calls.
I hope nissan is listening to their customers.

Dear Sir/Mdm,

I would like to lodge a complaint on yhe late delivery of the Nissan Xtrail which I have ordered on 20July 2018.
Till now I still not received the car.
I was told by ghe car salesman that if I paid the difference for the carvyjat i have traded in i would be getting my car by End of August.
But till now i have not received the car.
I am very frustrated with the service by the salesman and by Nissan/Tan chong.