Tan Chong Motor Holdings
Reviews and Complaints

I am writing to file an official complaint regarding unsatisfactory servicing and maintenance conducted on my vehicle registration WD 3212 A, Nissan, Almera, 1.5 automatic.

My vehicle was purchased in July / August 2016. I have always delivered my vehicle for servicing and maintenance to be conducted and completed at authorised Nissan Service Centres, as I did not want to risk voiding the guarantees and warranties entitled to my vehicle.

I complied with the requirement to send in my vehicle for routine servicing and maintenance for the first time after I purchase the vehicle, it was approaching the first 1000km. I had informed the service adviser that sounds was emitting from my vehicles' brakes and had asked them to inspect it. After inspection, I had been advised that the sound was due to dust (dirty) between the brake disk and brake pad. They had cleaned it and assured me that everything was in working condition. However, after I collected the vehicle and driven off, a few hours later, the sound came back. I had contacted the staff again and have been informed that I should monitor the condition and if the issue persists, I am to return the car for further checking.

With this complaint, I have already been sending in my vehicle for routine servicing and maintenance for the 5th time, at every 5000km intervals. I am still facing the same issue with my vehicle, and every time, I had alerted the service adviser's on the problem, yet I am still not getting the proper diagnosis and rectification done.

I have been sending my vehicle to authorised Nissan Service Centre with the expectation that the specialists are able to assist me on this matter to conduct a full inspection to present a diagnosis and thereafter competently carry out the appropriate rectification work.

 The service adviser had requested that I leave my vehicle, at minimum, overnight (1 day), this time, in order for the inspection to be carried out. Given that I use my vehicle on a daily basis for my work and errands, leaving my vehicle for your specified period would cause much inconveniences to me. Therefore, I seek retribution for expenses (such as transport fares or the cost of hiring a temporary rental vehicle, etc.) Arising from this inconvenience. I will have no issues providing you the proper receipts accordingly, for the duration that my vehicle is kept for your repair work to be completed.

You are under a legal obligation to carry out the work on my vehicle with reasonable skill and care, using parts of satisfactory quality and fit for their purpose, as laid down by the Consumer Rights Act OR Supply of Goods and Services Act.

The above faults indicate that the service centre had failed to perform the repairs to address the issue with my vehicle. Therefore, with this official letter, I am putting on record my case and would be willing to refer my case to the relevant authorities, including media and consumer rights arbitration for appropriate legal action if required.

Please take my concerns into your consideration as this would be a way of successfully resolving my dispute without resorting to legal action. I shall await your advice on further actions. You may reach me directly on my cellophane.

Yours faithfully,
Eliz Chua
[protected]

dr sivanandam maniam (contact : +[protected])
10, jalan 32/64b
seksyen 32, 40460 shah alam
selangor, malaysia

26 january 2018

to whom it may concern via email
renault customer service
tan chong customer service
malaysia / france

dear sir,

repeated complaints about renault captur (regt no. qcg 810)

i am the registered owner of renault captur with regt no. qcg 810. the car was purchased from renault sales outlet in glenmarie, selangor in april 2017.

during the initial delivery of the vehicle in april 2017, i noted the front bumper dislocated and a 2cm crack on the bumper. the sales manager undertook to replace the bumper and handed over the car days later. the said crack on the bumper re-surfaced in nov-dec 2017 and a complaint was lodged at renault service center glenmarie on 28 dec 2017. the service manager, upon investigation, has assured of a new replacement upon arrival of the appropriate part.

it is evident that renault malaysia did not change the faulty bumper in early 2017, though indicated otherwise.

on 4 nov 2017 during my 10000km service and on 28 dec 2017, the following complaints were lodged at renault service centre glenmarie.

1. during acceleration from low speed, the gear box trembles / vibrates when the accelerator is pressed, thus the mobilization of power and torque are impaired and frustrates the driver.

2. while in standstill / crawling traffic jams, the gear spontaneously frees and re-engages briefly (within 2-3 seconds).

3. high pitched humming and disturbing noise is always heard at cabin aircond diffusers when the aircond is operating. the same disappears when the aircond is switched off.

on 28 dec 2017, the car was in the custody of the service centre for almost 2 weeks. disappointingly, the lodged complaints were not tackled satisfactorily.

i hereby seek the intervention of renault group at national and international levels to resolve the long pending and disturbing issues with immediate effect.

thank you.

Dear Sir,

Good day.

My name is Hugo Ho, I'm currently drive Nissan NP300 VL, first I can tell you that I'm very disappointed about this car, more mad about your service centre sales advisor which is always give me stupid answer regarding my complaint!

1. Aircond compressor got noise sound when engage, your sales advisor and engineer told me that is normal, every car got this noise sound, I complaint about this issue in Puchong, Butterworth, Jalan Ipoh, Kuala Lumpur, all give me same answer, thumb up for Nissan Tan Ching Malaysia!

2. When RPM2, 000/ speed 100-120km/hr, the cabin feel got wind sound also feel like vibration, after complaint, another stupid answer from your service advisor, they said no problem. Another thumb up for Nissan Malaysia.

3. Gear box when shifting gear/downshift gear very roughly sound. Now I need to use +/- to drive the car to avoid the rough sound to cause more problem, after complaint, another thumb up for your service advisor, they said normal!

4. Cabin water leakage from top to back windscreen, will try to send to your Servicecentre, hopefully won't said normal again.

5. Driver side, my leg sometimes will feel some water drop from somewhere!

6. Aircond air vane passenger side compare with driver side the temperature is different which is I set dual zone with same temperature. Butterworth Service advisor told me because passenger side and driver side the air vane ducting distance is different, so that the temperature is different, another [censor]ing answer they give to me, thumb up forNissan Malaysia again!

7. My 3rd Service 10, 000km HRC Puchong SC service advisor advice me to flush my engine! What the [censor]ing things want me to flush my engine which is just 10, 000? Beside that, they ask me to apply engine oil treatment (liquid moly) to my engine, what the hell they doing? This treatment proved that will cause engine more problems, Nissan SC really give me a shocked! Another funny things, they said my engine need to tuning! [censor] man, when Nissan Service centre become racing factory? Finally i do hope you answer me all my complaint and questions! I don't mine to post on media which is only few step for me!

Please hire more quality and qualified sales advisor to assist clients, don't always treat client like stupid duck!

Please revert to me in 2 days between my passion.

Cheer!
Hugo

before the below date already got same problem
when before the problem happen is about the air condition system, after check at services center, the air condition system got solve or not i also don know after few weeks air condition problem come again & bring more system error

1/9/2017
27/10/2017
13/11/2017
total system error 4 time already
until today air condition system problem still can not solve

Saya Ida dan kereta No. JRJ 7662. Tak puasa hati dengan janji janji yang pihak tuan buat. Saya hantar kereta pada 14/10/2017 kerana masalah accon. Sebelum hantar kata seminggu kereta baru ok ni sampai ke hari ni masih tak siap lagi. Banyak sangat alasan yang pihak tuan kasi yang tak boleh saya terima. Kerana lama sangat kereta kat bengkal banyak kerja-kerja saya tergendala. Kenapa service teruk sangat. Tolong resporn secepat yang mungkin sebelum saya viral di FB.

On 18/10/2017 @0830hrs, when I send my vehicle SLP2080D for servicing at Lor 8 Toa Payoh Nissan serving centre. Service staff Mr Lawance told me to upgrade my car engine oil but I told him my car still under free serving until 50, 000 mileage. Suddenly, Mr Lawance said my car free serving was not in system records. I did told Mr Lawance I have purchased my car few mths ago as such my car mileage around 10, 000. At that moment, I m rushing for my work as I need attend a important meeting with my boss. I also did called my Nissan saleman to verify my free serving. I wish the management to look into this matter as your service staff Mr Lawance should listen to customer first and give a call to his Nissan saleman to verify the car free serving. In future customer embarrassment and inconvenience can be avoid. That all

I attended nissan workshop clinic on 8/7/2017 at tan chong bintulu. Benedict one of tan chong staff from body & paint dept offer to spray my car.. With attractive offer include polish headlamp... He mentioned that everything will complete within two weeks. So agreed to proceed for painting. But after 2 month not yet complete, headlamp not polish... I request him to fulfil what been agreed before... Then yesterday I comeback to pickup my car... Really surprise nothing been done... Internal smell like [censor]... Ceiling become dirty, door seal not install properly and cause water ingress... Really heart break when I saw all this thing happened to my car... More then three months waiting... I want them to fixed what have they done to my car...

As mention above, I would like to bring attentions to Complaint Department and Quality Department.

Bought the vehicle on Sept 2016. Attachments below are:
i) first time complaint on 13.09.2017
ii) second time verbal complaint on 15.09.2017 (4 pages)
iii) 1 copy of message received from Mr. Ben and toll free complaint
report through [protected]
iv) 1 copy of renewal notice and recommended sum insured
v) 1 copy of paid insurance receipt for year Sept. 2017 – Sept. 2018
vi) 1 copy of proof owning 2 nissan vehicles:- MAH8051 and BBX8051
vii) 1 copy of Lim Kim Hai medical card and given medicine.

Had called [protected] on 15.09.2017 at 5:47pm., were told to wait for the quality department to call at 3pm.

Until now, nobody called.

Really disappointed. Always love and trust in Nissan Motors, arguing and convincing my son of the Nissan quality, yet...

With the attachments above, I hope the complaint board can understand my problems and take it seriously.

I am hereby would like to share my disappointment with regards to my new purchased (Nissan Serena) vehicle number VAM 8893 on Aug 9, 17. Upon our collection of our new car, we noticed that the petrol meter reading is not functioning after we have pumped full tank. We was shocked coz this is a new car. We do call our sales personal immediately and he is being helpful guide us to the setvice center in Batu Caves. Our frustration is they cant rectify immediately and we need to back again the next day to get it change due to lack of spare parts. As a consumer, I felt cheated for paying a defective car and my first experience with Nissan is inferior quality. I have little trust on this brand and would not recommend any of my family members nor friends to be associate to Nissan brand. I am seeking a full refund and compensation to my time lost due to this unnecessary quality check from your reputable company.

Yours sincerely
MOK HUEY SHYAN

I would like to make a serious complaint with regards to my new car Nissan Almera VAH1514 which I had purchased from DUMONT AUTO SDN BHD just about a month long . The salesman/seller/vendor had failed to informed me properly that this car had a SUPER SENSITIVE features that after I had installed tinted glass the car had broken down and couldn’t start the engine. The car had to be towed to the nearest Nissan service centre which takes so long to detect the car problem. After 1 day without any feedback, i towed the car to the nearest TAN CHONG SVC CENTRE and finally the problem detected, it takes another day just to get the spare parts.

Added to my frustration is when I reported this to DUMONT AUTO SDN BHD (where I bought the car from), the sales person told me that I should have sent the car to TAN CHONG if it's urgent so they can fix it fast. Which I wasn’t been advised earlier. After I have transferred the car to TAN CHONG SVC CENTRE, STILL IT TAKES ANOTHER DAY TO GET IT FIX AS EARLIER SAID THAT THEY CAN FIX IT FAST. Up till now, my car still in TAN CHONG SVC CENTRE waiting for spare parts.

All this commotions, had given me a massive frustration and headaches as it effects my everyday routine at works and home. IF ONLY I WAS BEEN INFORMED PROPERLY OF ALL THIS FUSS, I WOULD’NT HAVE EVEN BOUGHT THE CAR FROM DUMONT AUTO SDN BHD OR TAN CHONG MOTORS. On top of that, since the faulty came from the tinted glass I’ve installed, I still have to pay for the repair even the car is still under warranty.

SUCH A WORLD CLASS SERVICE FROM NISSAN!