Tan Chong Motor Holdings
Reviews and Complaints

To my disgust the takata air bag change is still not done since I received a letter from tan chong in march 2018... I have made call for appointment then but was informed the service centre will call but to no available until I received another letter this time from jpj to inform on the change and I called your toll free number in agust 2018 and again informed that there is no stock and will call me once stock availabe, today I called your toll free number to check but was informed still no stock and they were not able to give me a timeline when?... do you know that honda has completed 90% of the change required... is tan chong incopetent?... is tan chong will take the reponsibility of any mishap?... please call me urgently and give me a timeline... dont tell me dont know the date... I will complaint to national consumer if no action taken... hp:[protected], car:w4734e, grand livina, name:james

Dear Sir/Madam,

I would like to lodge a complaint on a booking I made for Nissan Xtrail in July 2018.
Still have not received the car and the salesman unable to give a time frame.
Already paid the booking fees. I was inform that I need not to make payment for the old loan as Nissan will settle the loan.
Now the bank is calling and enquring on payment and name is already in the CCRIS Bank Negara Report.

Next week my next due date for my installment at the bank and I will be in 2 months arrears.

I hope to receive the car by next week.

I hope Nissan will compensate us on the very very late delivery of the car.

Kindly call me for further details.

Thank you.

I bought my Nissan Sylphy in 2000. Its dashboard start to crack although I don't park under hot sun means that is your manufacturing part problem. I send to Tan Chong service beginning until now but no one informed the Sylphy model does have such issue. I would like to request for dashboard replacement regarding above mentioned issue. Kindly reply me ASAP.
Thanks.

I just purchased the car.the clarion unit that comes with car is not fitted to use android auto. It has been 3 months since I got the car and still no update. Can Tan Chong do something abt this? Or do we need to change the player? In the brochure it says it has android auto. I hope Tan Chong can get the update asap. I don't want to be forking out another few thousand just to have my head unit upgraded to a capable android auto devices.

I have made a booking of Nissan Serena 2.0L Hybrid Premium at 23.6.2018 at ETCM Bangi, Selangor and has received booking confirmation via sms from Nissan at 25.6.2018 (booking no: 003664) and has been promised to receive the car by the end month of August 2018 (ie before SST at 1.9.2018). However, until now (almost 2 months and half) the car has not yet been received. The Nissan or ETCM did not update any status or information to me. I made a few calls to ETCM Bangi and Nissan headquarters but only got very disappointing feedback. This situation is very frustrating and inconvenient to me because I have sold the car I had previously been promised by ETCM Bangi earlier that will get this new car serena within the last 2 months. I used to buy cars with a few brands before, like Produa, Toyota and Honda, and with this Nissan is the first time and this is my most disappointing experience. I hope to receive the car as late as this end of September or I will review my order again. thank you.

I am writing this letter to file a complaint against your service centre located at TCEAS Skudai. I have bring my vehicle Nissan Urvan NV350 No Plat JSJ4147 (Engine No: YD25005761B) on 18th May 2018 for my second service. I still have 3 years warranty available for this mentioned vehicle.
When I collected the vehicle from the service centre on 18th May 2018, I was told that they had carried out a "full service" with service form indicating services they perform. I did inform the technician that my brake disc was noisy, but in return was told me that they have put it right and no problems. I have paid the bill amounting RM432.50 the same day for Invoice No: SKU-T053481.
Fast forward 3 days after my service, the brake disc was very noisy again. So, I bring my vehicle to the same service centre on 05th June 2018. I was told by technician that my brake pad was worn to the max.
The service centre whom I called out confirmed that in their opinion the fault brake pad, which you had originally diagnosed and was supposed to have been put right by you, was the direct cause of the vehicle breaking down. I suspect that they didn't diagnose it at the first place and just filled the service form without performing their duty.
Given that I use my car on a daily basis and I was many miles from your garage I had no option but to have the necessary work carried out on the vehicle costing RM357.10 Invoice No: SKU-T054221 to rectify. A copy of all the receipts for that work is enclosed with this complaint letter.
I have filed complaint earlier about this issue to your other service centre at TCEAS Tampoi and TCEAS Johor Jaya 3S, but was rejected by warranty department hence, I am seeking yours kind attention.
I am very much disappointed with Nissan's Service from TCEAS Skudai as the vehicle I own is a school van. A lots of students safety rely on my hand hence the service provided by a respectful organisanisation like yours truly irresponsible. Kindly Investigate this issue and rectify it respectfully. I would like you to refund all my money and a full responsible service (replace new brake pad and disc full set) as your compensation as soon as possible.
Please respond to my complaint/complete the work in the next 1 week. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further. A more rapid response is highly appreciated, looking forward to a positive and responsible reply from yours end ASAP.
If you have any queries on this issue, do not hesitate to contact me (Mr. Antoni) at +[protected] or (Mrs. Christina) at +[protected] or +[protected]. You also can mail me at [protected]@gmail.com.
Mr Antoni A/L Sinnappen (Managing Director)
CAROLINAEDWIN ENTERPRISE (JM0792915-H)
No 33, Jalan Indah 27/7,
Taman Bukit Indah, 81200
Johor Bahru, Johor Darul Takzim

We have ordered the Nissan Serena 2018 - Premium since 19 June 2018 through PJ branch. The Reference number is 011086. The loan has been approved in July. However, the car is still not available until now which is more than two and a half month. Have called the Agent and Nissan Customer Services, their answer is they are allocating the cars but no answer on the expected allocation date. This make us very upset. If Nissan allocate the car after Sep 2018, does that mean we have to pay SST? Kindly allocate the car to us by this month.

23 months old Truck - break down on September 2nd and Nissan Service Center tow from my house to Glenmarie Nissan Service Center the same day.

On the 4th, I was told the Fuel Pump malfunction and need to replace and stock may arrive on 5th and ready to collect on the 6th noon time.

Today (5th September / morning ) received a call. Explaining to me not possible collection on the 6th, because of they may need to order the Parts from Japan or Thailand.

Therefore the date of collection is unknown - until they can get the stock. This is totally unacceptable to let the customer to wait for unknown collection date.

This model been selling like ‘ Hot Cake ‘ in Malaysia, and shouldn't your service center should keep sufficient Parts for your valuable customers.

I need vehicle to move around, we buy car for convenient and to work.

Need your early response to resolve my problem and call me urgently for solution.

Regards

i booked nissan serena on 15/7/18 and loan sign on 24/7/18. but till now still waiting for my car. asking to nissan customer service they not aswering my question. seller said i can get the car within one month. if nissan know that they cannot provide the car to customer within that time better not to said it. one more thing i found out that few people who buy later than me already got their car. how can this be possible? thank you

I am a user for grand livina CCR 3269. After 3 times make a call for airbags replacement still no stocks available. My roadtax will expired on 27/8 and till today no call for airbags relacement. Jpj already issue a letter if no changes of my car's airbags, roadtax cannot be issued. If by 26/8 still not get any feedback from Tan Chong Motor, I will make official complaint also to KPDNKK regarding rhis issue. Hope your fast action on this.

- Saya beli xtrail AERO EDITION 2.5L 4WD 2017. Sales person Edaran Tan Chong Motor (Tengah) Sdn Bhd cakap kereta ready stock. Saya bayar deposit dan loan sudah lulus. Sampai sekarang Sales Person kata kereta x ready.

-Setahu saya navigator accessories adalah optional. Tapi saya kena tambah lebih kurang RM1500 untuk navigator accessories sedangkan saya x nak pasang accessories ni.

In April 2018, I've sent my Nissan X Trail for a scheduled service at Kemaman branch. The service activity was conducted successfully by the Mechanic. But there was a remarked that my car's flywheel oil seal is leaked. Kemaman branch cannot commit the major job to change the flywheel oil seal due to tight schedule during Ramadhan, plus my warranty period is almost expired. As such, Kemaman branch had proposed me to proceed the checking & parts replacement at Kuantan branch. I've agreed with the suggestion & made an appointment with Kuantan branch. As agreed during the appointment session that I need to leave my car for 1 week for their further checking & parts replacement. After about 1 week, I've received a call to collect my car. During the car handover, Service Adviser told me that there was no leaking detected & no parts replacement was made. As a customer I received the note without challenging the case because I believed on the competency & integrity of Nissan Service Staff. Again, I've send my car for the following service schedule on 18th August 2018 (after 1 month of warranty expiry period) for major service activity at Kemaman branch. Surprisingly, it was noted that the leaking sign at flywheel oil seal still visible which came into my mind that why Kuantan branch didn't notice & change it while my car still in warranty period. I foresee this condition has led my believe to Nissan service has badly damaged. After series of communication made from both Service Center, I have been left unattended without solution, in fact asking me to bare the cost for the mistake I didn't do. I've bought the car at RM130K++ & I don't mind to endure the monthly commitment as long as my car's welfare is properly handled. I have to bring this to the social media Nissan's forum fraternity across states to throw my unsatisfactory among all Nissan owners as well as Nissan's potential Customer. I believe as a company doing a car manufacturing business, your rivals are really tight to be dominant in the market. I'm pretty sure, Nissan is very concern on the reputation with regards to the services provided for Customer satisfaction. My ultimate request is to have the parts to be replaced during my last warranty period (or make it back dated) to cover my potential loss. Thank you.

I am writing today to express my strong dissatisfaction with Edaran Tan Chong Motor Selatan sale service. This letter is regarding a formal complaint against one of your employee by the name of Richard (h/p no. [protected]), holding a position as an Assistant Head Manager in Edaran Tan Chong Motor Selatan - Nissan (Taman Johor Jaya).

Below stated is all the bad incidents I received from Edaran Tan Chong Motor Selatan - Nissan (Taman Johor Jaya) as of date. For your information, I placed my order for Nissan Navara VL on date 20 July 2018.

The package I signed on was come with "Elegance Plus" package, which was stated and signed black and white in the Buyer's order form (serial no. 011874). Edaran Tan Chong Motor Selatan - Nissan (Taman Johor Jaya) have failed to honor the upgrade package imposed in my contract on 30 July 2018, with the reason that the admin posted the wrong items on the displayed unit which I was demonstrated.

On 04 August, I have requested to upgrade my order to Nissan Navara VL Plus. I have mentioned to the sale person that I need the car before SST implementation which is on 1st of September 2018, and was given verbal confirmation stated that I will receive prior to SST implementation. However, I was not given a firm ETD of my car despite my daily follow up with sales in-charge. I was only told that the car is still in KL HQ with status in progress even after 1.5 weeks of follow-up.

This is the most critical point which I want to bring out. Today I was told by the sales in-charge that my car will be delivered on 29 August (without Puspakom inspection and JPJ registration). I realized that to expedite the car delivery is beyond the sales in-charge ability, I decided to call her management for assistant. I have requested to speak to the higher management and was directed to Richard, the Assistant Head Manager. I was raising my concern of the ETD will put me at risk to miss the tax free period and may incur with the SST (the branch only leave with one day to complete the inspection and registration, and it is foreseen to be a congestion at Puspakom and JPJ, even may high possibility to experience a system down from JPJ) . He first told me that the car will be delivered with Puspakom inspection before it arrive JB (which is not align with what the sales in-charge mentioned), and will hand over my car with JPJ registration to me on 30 Aug. I do not trust their words due to previous de-commitments as mentioned above, hence I requested for an alternative solution on getting the display unit with a discounted price. But to my dismay, he was raising his voice over the phone and even commented that I have ton of request and to make the matter worst, his insist I should just take his words and wait for their delivery.

Personally I have never met such an arrogant leadership before.

Firstly, raising the voice and showing impatient to customer is totally not acceptable.
Secondly, giving different information is leading to the integrity of the company.
Lastly, such behavior from a leadership in the sale field is totally unprofessional and it is affecting the image of Nissan, not only to Tan Chong Motor .
I was appalled at such behavior and have a good mind to take my business elsewhere as suggested. I hope Nissan/Tan Chong Motor would look into the matter and make sure such an incident is not repeated. Your company has been known to provide good service and this event tarnish the company name.

With the above, I am regret to inform you that I will cancel my order under booking number 012057. Nissan/Tan Chong Motor have lost a value customer due to the unprofessionalism of the Assistant Head Manager, Richard. The deal may be salvaged if I was treated with a better quality leadership.

Thank you.

Rgds,
Ng Wai Hong
+[protected]

Booking date: 24 June 2018
Booking No: 006584
Booking O/R: 1011418
Loan Approval Date: 3 July 2018 (Alliance Islamic Bank Berhad)

I have booked a C27 Premium Highway Star (White with Black interior) with your ETCM Raja Laut Branch on 24 June 2018. On booking date, your Sales Advisor, Wayne Liew promised a delivery timeframe of one month. To today, I have yet to receive any allocation, let alone delivery of the said vehicle. I have contacted the Sales Advisor many times, with the main query of delivery date and a major concern of the potential implementation of SST. He gave a verbal assurance that ETCM will absorb SST for cars booked prior to 15 July.
I have too contacted your customer care and had checked and complained about the delay without any satisfactory answers being given. The customer care only mentioned that there is no news from the management and she would not be able to advise further. I find such responses totally unacceptable for a company of your stature and this will definitely affect your reputation.
Paultan.org ran an article on 6 July titled, "Nissan Serena S-Hybrid - over 4, 000 bookings made; Joyful Tax Holiday promo nets up to RM12k savings", quoting your sales and marketing director, Christopher Tan, "To meet demands, we have increased our production and are working very closely with our local parts vendors to ensure that quality products and vehicles are delivered on time to our customers." To this statement, I don't think this is a truthful representation as I am having the opinion through communication with your customer service and Sales Advisor that nothing is being done to ensure timely delivery to your customers. In addition, there is no formal communication to advise buyers. I have been made to wait without any hint of information, and calling to your various channels is unfruitful.
I would seek your urgent assistance and intervention for a timely delivery of my booked vehicle.
I can be contacted at [protected].

Hi Nissan Customer Service,
I been using Almera for the past 5 years and i been to Nissan Service Center since day 1. I never fail to bring my car for servicing at Nissan Service Center.
However, recently my car is making noise while driving. I bring up this issue to Sungai Rasah Klang Nissan Sevice Center and was told it is due to gear box issue.
However, i was told unable to claim waranty as the waranty period already over (5 years old car).
My question is since i am sending my car to Nissan Service Center only and per mileage schedule and never late,
1) Do Nissan really follow the servicing replacement schedule?
2) How come my Gear Box is facing this issue if gear oil been change according to schedule?
3) Did they change correctly the lubricant in terms of type and quantity?
I demand full explanation and i feel Nissan should replace my Gear Box free of charge accordingly.
Thank you

No stock for Nissan Serena 2018 - Premium for more than 2.5 months
We have ordered the Nissan Serena 2018 - Premium since 3 June 2018 through Bangi branch. The Reference number is 003611. The loan has been approved in the same month. However, the car is still not available until now which is more than two and a half month. Have called the Agent and Nissan Customer Services, their answer is they are allocating the cars but no answer on the expected allocation date. This make us very upset. If Nissan allocate the car after Sep 2018, does that mean we have to pay SST? Kindly allocate the car to us by next week.

I bought my Nissan Sylphy in 2011. Its dashboard start to crack within 3 years although I don't park under hot sun. I send ONLY to Tan Chong, for service for the 1st 5 years and was not informed that year 2011 & 2012 Sylphy model does have such issue. And the steering wheel's paint also peeling off.
would like to request for dashboard and steering replacement regarding above mentioned issue.
thanks.

Received my new car (WB 6051V) on 11/08/2015. Send my car for service at Balakong today (10/08/2018). Inform by Sales service that Timing Cover Lock had minor defect. Inquiry about the warranty and told by Sales Service that warranty expire on 09/08/2018. Not satisfy with the explanation. This item is manufacturing issue and I wouldn't know until send for service. Kindly advise.

Thank you.

Regards,
Jasmine
[protected]

My car plate no. BND 9819 has air-conditioning system problem and was sent it to Sg Rasah TCM service centre, Klang on 6/8/18 at 9.45am appointment was made for repairing.

Furthermore, I was told to leave the car for few days to repair. I notice that their workshop here got only 1 technician who knows to handle the air-conditioning system. My complaint is their technician is inefficient & ridiculous :-

Day 1 (6/8/18) - started checking about 2.30pm

Day 2 (7/8/18) - continue checking till about 2-3pm and then I have been told that they need few days to dismantle/open the dashboard as well.

Day 3 (8/8/18) - the technician didn't turn up.

In fact, what is their SOP because they just carried out 10-20% of dismantling work of dashboard so far, the problem of air-conditioning still uncertain and not solve yet.

When are they able to get it done and I can get back my car just simple as that.

saya sebagai pelanggan tetap di Tan Chong Sungai Petani berasa sangat tidak berpuas hati terhadap khidmat yang diberikan oleh staf disini. Saya telah memberi kepercayaan selama 7 tahun dan kebelakangan ini staf tidak mengendahkan sebarang panggilan telefon atau pesanan daripada saya. Ketika saya sangat-sangat memerlukan. Ini menyebabkan saya terpaksa membuat keputusan untuk tidak akan menggunakan perkhidmatan termasuk insuran kereta dRipada Syarikat ini lagi. Aduan dibuat kerana saya tidak mahu kejadian ini berulang lagi terhadap pelanggan lain. Sekian