Tata Teleservices review: Tata indicom is a scam! 235

HI,
MYSELF SADANAND PATKAR, TATA INDICOM NO. [protected], I M USING THIS NUMBER FROM LAST APPRX. 2MONTHS. EVERY NOW & THEN I AM FACING PROBLEM AGAINST IT. EVERY DAY I NEED TO CALL CUSTOMER CARE FOR HELP. TOP OF THAT THEY ARE NOT READY TO CO-OPERATE. LOTS OF TIME THEY EVEN DID DISCONNECT MY CALL. NOW THEY HAVE STARTED SAYING THAT I AM LIEING WITH THEM ABOUT MY PROBLEM. I AM REALLY FED UP WITH THIS SERVICE NOW. EVER I HAD MAILED TO HIGHER AUTHORITY OF TATA INDICOM'S. AND IT'S REALLY A SHAME THAT EVEN THEY HAVE NOT TOOK ANY SERIOUS ACTION AGAINST IT. IF ANY TOP AUTHORITY OF TATA INDICOM'S READ THIS MESSAGE, I WOULD LIKE TO GIVE YOU SUGGESTION TO PUT A BIG LOCK TO YOUR COMPANY AND DO NOT WASTE PUBLIC'S MONEY & THEIR PRECIOUS TIME.

I have brought a new Tata Indicom connection under a “Money Back Offer”.
A plan consisting of a post paid connection with a mobile handset all including a cost of Rs. 1700/- (1200 for the handset and 500 as a onetime deposit). I was tricked into this plan, by the customer service team from TI, who conveyed me that Tata to Tata Free includes calls from Tata to Tata Docomo (the new GSM sim that’s launched).

Please Refer to the below communication stating the same.

I have reported the fraud to the customer service team and have told them to cancel my plan and refund me the money, but they seem to take no response or action on it. It’s a sorry state that guys like me are cheated knowingly or unknowingly and then the company turns their back on us. They even suggested that taking a legal action, doesn’t worry them much as they have a separate team which deals specifically with all such cases.

Hi,

m girish m patel from surat, rander. I had taken a internet connection at my place with two month subscription free as per the executives sitting at the tata indicom center tadwadi opp friends classes. i was told that two months subscription will be given free and after two months one bill of 0.00 amount will be produce to me at that time i have to confirm my scripts (which script i have to choose). But it happens wrong that without any of the 0.00 amount bill i received a bill of 500.00 and above in that, they did that without any information to me and without any coordination they claimed a bill script of 749.00/-. But yet i had not paid to them. because i want them to take in the court for cheating with the clients and even i will publish this topic in the news paper itself.

Hello,

This is a complaing regarding tata indicom the poor service provider I have a postpaid connection from past 3 years and first 4 months i received my bill but after that I have not received the bill I always have to ask for a duplicate copy of bill and also that comes after due date and every time they add 75 rs penalty for late payment i have made complaint regarding that atleast 100 times but nothing happen every time I only get an assurance that next time I will receive the bill But nothing I am getting tired with that so I have only option that i should go to Consumer court with that can some one help me about that procedure?

Thanks and Regards
Anoop Kumar

we have approached customer care for a new connection for centrex under the group connections of Sri Rama Sales Corporation, [protected] and after making the payment of Rs.600/- we were allotted no [protected] on 02.12.2009 but so far not activated, we have also sent details to the said mail id neekosam@yahoo.com but not received any response. One executive by name Mr Venkatesh had come for the new connection from Himayathnagar, but now with great difficulty got the number of Himayathnagar dealer [protected] we were told that there is no executive by name Mr Venkatesh.

What is our fate now, whom should we complaint the tata indicom or the consumer forum.

you may speak to the undersigned for clarification
VENKATESH
[protected]

well even m using tata indicom broadband connection. flash 256.with 1.5 mbps night unlimited plan. Til now m not facing any problem with the connection. N the agent who comes to my place to introduce new plans seems to be good.He gives me sufficient information without much delay.I was amazed to read all the comments coz my experience with tata is pretty goog.Who knows, mayb m the lucky few who get away lucky...

I am so frustrated with this company right now.
I had this Tata broadband connection always had a problem with the billing.And now as I've terminated the service they've miss-pelt my name on the check they've issued which is about a Rs1000 chg.Its been more than 3 three months and they still have not corrected my name.I suggest everyone think a hundred times before you give them your business.

Dear Valued Customer,

Greetings from Tata Indicom! We are really sorry for the inconvenience caused to you. We would earnestly request you to give us a chance to rectify our issues and serve you better.

To be able to do so, can I request you for a number or an e-mail Id that we can get in touch with you on? Should you require any further assistance please mail us at tatateleserviceslimited@gmail.com or you can call us on 040-[protected] (10 am to 6 pm from Monday to Saturday).

Thanking you

Customer Care - Tata Indicom

Hello,

See I posted a complaint later on I got only One response That is
"Dear Mr.Anoop Kumar

Greeting from Tata indicom!

We request you kindly send your Tata indicom connection details which will help us to assist you on priority.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and regards
Customer care
TATA Indicom"

After that No response

as per scheme we have recharge of 25 rs on [protected] and as return whave to get 75 rs call free which should be used in 15 dats but this scheme is not accesed yet
So tell the solution as soon as possible

i am the user of TATA walky the company has sent us the 2 passes of cinemax theater which the passes validity was already over so they send a letter along with the passes that this passes are valid till 30April. so i went in cinemax to watch the movie with the passes, i shown them the passes they said the passes are not valid i shown the letter also to them bt nothing happen i spend my 500rs frm my pocket and watch the movie. i dont know y this company like TATA INDICOM is fooling & harrasing to us.

This is paresh somani, my tata indicom mobile no is +[protected]
On Date 20/05/10 time 9:32am I received a call from a customer care executive(phone- +[protected]), he told me that my no was selected for that day and told me regarding welcome tunes, I told am NOT INTERESTED but he didn't stop, when I end up that call, I received a message that "as per my balance am subscribed to welcome tunes for Rs.30"
On next day I was charged Rs10 for selecting a song though I didn't make any such attempt
Company itself has subscribed the service and I lost an amt of Rs.40
On complaining about this, I didn't get any fair reply!

I already complained about my cell no-[protected] but didn't get my balance back, nor the service was discontinued!
When you are to decide whether customer needs the service than please provide extra balance so that we can afford your services
Your executive called & told me about welcome tunes and subscribed it WITHOUT MY PERMISSION
I want whole Rs.40 back to my account!
This is my 4th or 5th complain!

Hi, Sir My name is sandeep and live in delhi. Iam a user of TATA indicom which is a prepaid no two times services has been activated without intimation on the no is [protected]. Ist is caller tune which i dont have Requested than i type a mail and send it TATA nodal office. The nodal officer Name is Mr.Mayank Jain whether i got a contact no-011-[protected] which i have dial from my cell phone the call pick by Mr.Gauri i told him the caller tune has been activated but i dont have made request for it than mr gori on call promise me to that balance will be refund in next 24 hr but still balance not refund today i make the call for the same and informed that instead of reversal of Rs 30 /- Rs 30/- more deducted from my accounts i make call than he says love express service is activated on your No- [protected] the same things happend instead of credit balance balance go debited from my mobile . It is a my humble Request to you kindly check a neccesarry action Regarding this i will be very Grateful to.

Yours Truly
Sandeep Kumar

From

Jitender Kumar
# 2209, VidyaNand Colony,
Sanoli road, Pnaipat

To

The Manager,
Tata Teleservices, Ltd,
Circle Karnal.

SUB:- Regarding Malfunctioning of Tata Walky No [protected].

R/Sir,

I am using above mentioned Tata Indicom Postpaid Walky Connection since June 2007, I was completely satisfied with your services but during few months my Walky Handset is not working properly. I raised this issue several times, with your Customer Care Cell, issue is not resolved yet. Since last month handset is dead.

I have raised my first complaint on 03/06/2010 but your Executive not visited my home upto 08/06/201o then again I have raised complaint on 08/06/2010 but upto 13/06/2010 visit not arranged..

On 13/06/2010 executive came to my home and make handset totally dead. On the same day, I have raise complaint to replace handset and customer care informed me issue will be resolved upto 14/06/2010 but postponed upto 17/06/2010 again they postponed upto 29/06/2010.

On 25/06/2010 your executive provided me a repaired handset LSP400 which was not worked properly. The major fault in the handset was poor network and battery charging problem. I again raised complaint raised on the same day i.e. 25/06/2010 and customer care informed me issue will be resolved upto 26/06/2010. But once again your executive not visited my home.

Again I raised complaint for this and customer care informed me issue will be resolved upto 28/06/2010. On 28/06/2010 your customer care cell informed me that they have sent a special e-mail to your Panipat Service Centre to replace the handset, but once again no response received from service centre.

I was totally irritated with service provided by service centre as well as concerned Engineer, so I decided to disconnection my no. [protected]. On 01/07/2010, an officer visited my home and promised to change my Handset LSP 400 with a new LSP 350 but no action taken by your service centre upto 05/07/2010. On 06/07/2010 one of your executive visited my home he just checked the set and changed its antenna and charger. But the fault remains same and your executive completely refused to change handset. LSP 350.

I have mentioned all the problem faced by me due to poor service provided by your Service centre/ concerned engineers.

Please take the necessary action for the above issue, and you have to decide I should pay bill for this month or not and also you want to continue my connection or disconnect it.

If your want any clarification please call me on my Delhi no [protected].

I am awaiting for your response.

Thanks

Jitender Kumar
Contact No [protected]

A phone was installed without STD, Computer connections. When asked to provide, the company asked to pay first bill. This first bill arrived 20 days later by which time the company had disabled even outcoming calls. Since I was out of station the phone was not used and the bill could not be paid. On complaint to Tata, the company promptly disabled the incoming calls as well.

Three months later, the company sends LEGAL NOTICE of action if bill of Rs 2000 not paid. My contention is that the phone worked only for 10 days and that too for local calls. Not more than 10 local calls made.

We have applied for a landline and broadband connection from Tata Indicom on 22nd MAy 2006. For broadband the customer service representative took a cheque of INR 1292. The telephone connection was given in 5 days time but the broadband connection which was supposed to be up by May end has not been given even today 11th July 2006. The cheque has been encashed from my citibank account on 10th JUne 2006. Whenever I called up the customer care center someone(either shivangi/preeti/jatin etc etc) listened very patiently and gave a coplanit number. The latest being 138648. However then some times there would be no call or someone would call up and ask us to be at home at some odd time(11 a.m weekdays, 6 p.m. weekends) and we would keep waiting - no one turns up. I have raised mutiple call centre complaints, sent mails to customercare@vsnl.co.in. Noone ever bothered to reply to the emails - let alone resolve the problem.

I had used tataindicom walky for around five months due to some reason i had to stay in village for 2 months now when i am trying to refill i am not even able 2 talk to costomer service officer because my number is also cancelled when i enquired i was told to submit documents.even after submitting documents my number is not yet activated! i am very unhappy with the service ! if i am given an option to choose a phone for home i will never, nor will recommend any person to purchase a tataindicom walky! i am very very dissappointed by the service!

My office landline number set had some problem on 17 Jul, as it was not working, so we made a complaint with customer care for the same, we got a reply: we will attend u in 3 working day, so very funny, an office number will be switched of for 3days, cause tata tel has no time to send some one.. Also i went to tat indi office and they said the lanline set needs a replacement but they r out of stock.. Again a very frustration response from tata indicom.. Would request everyone to not use indicom ..

Hi Grubive,

Please provide us your Tata Indicom Walky number so that we can resolve your problem ASAP...

I have asked for Internet connection from Tata Indicom on 3rd of July. They told me that the connection will be given within a span of 5 working days. But I got a call from them after one week saying that the connection was rejected because Im staying at bachelor accomodation. I asked them to give explanation and it was said that I have to pay another 500 rupess which was not stated anywhere ans was not even stated by their executive.

Still I paid the amount and till now I have been waiting. There is no proper response from their part too. My calls to the executives mobile are cut abruptly. Im very enraged at their behaviour. Very disappointed.

Ever since i took the Tata Indicom connection, it has been getting disconnected every week and it takes the service men another week to get it fixed. The last time i could not connect for a month and a half, and I was told that my account would get extended by 2 months because i did not have connectivity for such a long period. But I can see that the extension has been given only for 13 days ! Every time i call up the customer service they put me on hold for ages, register a new complaint and tell me they will process this in 72 hours and get back-but it NEVER HAPPENS ! I am really fed up their service(or the lack of it) and i think i have spent more on my phone calls to the customer service than on my internet. Also there is no refund option, and since its a prepaid connection, i am really really stuck!

I am a TATA indicom customers since 6 Years, I availed a services of wireless connection with Internet facility inbuilt with Modem. Hence i was been communicated a speed of 115 Kpbs before activation of connection but when i used it i was getting a speed of 1 to 8 Kpbs and sometime when i gets connected to net after a mins it get disconnected in between opening a site. So in technical terms it take time more than a min to open a site and hence My time get wasted and have been charged more than Rs 600 a Mths.when i contacted a customer service agent a Executive named Leena. She dont even botherd to take my complaint and disconnected my call. Then after a collection agent called me a communicated Please pay bill we will revert the charges in next bill. So I made payment and was shocked to see my next bill there was no revert and they have again charged me Rs: 500 for use of internet. Requested many times in Local office and in customer service but all gone in vain.Now my telephone outgoing is barred and I am getting daily threaten call form collection department " Make payment you used it and you have to make payment or we will see you".

I have a tata indicom broadband connection (unlimited 6 month plan) since July 2007. Though Tata indicom is known for its vices we eventually had to revert to them as we didnt have any other option. Actualy Airtel doesnt provide service in my area (Jayanagar 7th blk) and it takes too long to get a bsnl connection. Initially the service was pretty ok. Then it started showing up. The connection used to be down normally on weekends for around 24 hrs. Though its frustrating we somehow beared it as atleast it used to come back after that. This started happening very frequently. If you contact customer care the only thing they tell is "restart the modem". One fine day that is on Nov 1st the connection went down as usual, but never came back till date! I have been giving complaints on complaints but in vain. To our horror a couple of times our complaint was closed wihtout even contacting us once. Yesterday one of their engineers told me that there is some installation work goin on and they are shifting their infrastructure etc etc.. I really feel helpless now. As a final resort i am thinking of filing a complaint in the consumer court. Hope atleast this will help! As a word of final advice i pleed everyone "DO NOT EVER GO FOR TATA INDICOM BROADBAND". Worst ever possible connection.

I have Tata indicom broadband prepaid internet connectivity since 6 months. I renew it every 3 months. I have renewed the connection 2 times now.

The internet connectivity was stopped on 30th April, 2008 and i lodged a complaint through customer care. A field engineer visited house on 4th May, 2008 and took the router (router is essential to connect my computer to internet) saying the router is not working. My account got suspended on 8th May, since the last date of the validity period was 7th May, 2008. The customer care assured me on 30th April, 2008 that the issue will be addressed within 24 working hours and the issue has not been addressed even after 9 days. Right now there is no router at home.

Now when i call up customer care to replace the router, he is asking me to renew the connection and only then they will give address the issue.

I have faced several problems before with tata indicom, where i lodge a complaint and they take more than a week to address any connectivity issues.

I got a broadband internet connection from Tata Indicom in December 2007. The problem is the internet connection is not active most of the times. They end up giving me reasons such as the switch is not working, the router is not working, problem at data center etc when i happen to call them. I could have gone for an Airtel broadband connection but it is not available in my area ( Jayanager 2nd Block)

Each time i talk to a customer care executive and i ask for their supervisor, they end up putting me on hold for 30 - 40 mins and still do not respond.

I am having a dial-up internet connection since 1999. Of late I am finding it extremely difficult to connect with the internet. Sometimes I have to make upto 5-6 attempts before I am connected. Many times after getting the connection it cuts off by itself. I made several complaints to their customer care department who practically did nothing except sweet-talk. I sent two letters to their President Mr. Shankar Prasad by courier dated 24.07.2008 and 22.08.2008 but except for some half-hearted attempts by their Service Dept., I did not receive even a written acknowledgment from their President`s office which speaks of their complete callousness towards their customers.

Tata Indicom Internet service is a fraud, if you are planning for a connection with this company, stay away from these cheaters, i have been cheated by the sales people, field technicians and soft spoken call center idiots.

I was promised a public ip address along with the connection and good internet speed. after installation i found out i have not been given the ip address, i called the sales guy to hear that i have have pay Rs.400 for public ip, internet speed was at it worst speed it was as good as dialup connection.

i raised a complaint to disconnect the connection, however after 2 months of waiting and calling them 48 times to be precise i havent even got a courtesy call to say hello sir we are calling from F%^&kin tataindicom...

I applied for a Tata Indicom connection. Previously I was given a defunctive sim. After a gap of one week, running from pillar to post, my connection was rendered.My Sim Card(no-[protected]) has strangely been registered under my Companys name whereas it is my personal sim. The customer service people misbehaved with my husband when he went to surrender the card along with all the valid documents on my behalf threatening that they will keep sending the bills in my office. I want to discontinue the services and surrender my sim card. No more bills should be generated in my name henceforth. I found the tata Indicom services absolutely atrocious and poor.

This is to inform you that I am using your service since Dec 2007, I have changed my residence from Banashankari 3rd stage to RR Nagar 5th stage. In this regard I changed my billing address details in my account thrice also for that reason I also visited one of your outlet at Kamakhaya theater Near Katerguppe from where I took the connection, I requested Mr Pandey one of your representative to do the needful, I gave him the rental agreement and change of address request but he bluntly refused to accept the documents stating that he is not authorised to accept any change of address request so will not accept the documents and I should visit head office for this matter. Then after further requesting he spoke to some one and then took the documents from me but again returned it back stating the date on agreement is not valid. Then again he put me to one of his senior who told me that I should submit my gas connection receipt along with the documents. Today when the gas connection receipt was given to him he again denied to accept it. I am really annoyed with all this and one cant spend so much of time and efforts for simply changing a billing address.

Am holding tataindicom postpaid connection no which i took from jorhat on 05 Feb 2009 and it got activated on 10 Feb 2009.The place where i have taken connection (M/S BORUAH's Gar-Ali, Jorhat) told me that for 1st two months its unlimited and after that i can choose any one of plan available which will statup automatically.Along with my form an additional acceptance of my plan has been taken by the branch where i opted for a rental plan of 325 rupees per month.The TataIndicom Shop told me that it will automatically change to 325 plan as an when my two months will be over, but Am shocked to see my 1st bill where without my knowledge and consent they have put me into unlimited plan and my bill comes to 929 rupees.

i have contected Tataindicom outlet from where i took the connection and for past 1week everyday am contacting them without any fruitful result .without customer consent they cant change my plans automatically.And for there mistake why should be a customer be suffrer and they should have informed me about any chages in advance as i have provided them with all my telephone nos and email ids along with application form.Everyday i get information about tataindicom new launches on my mailid but about my plan they never informed me.

1. When i purchased this device, i was told that two months free usage will be given. but from the next month onward they started sending the bills. and i kept on paying on due dates.

2. Internet speed was so slow that u can have a cup of tea between opening of the two windows.

3. No action was taken on my repeated complaints. once, due to postal delays, my bill did not reach in time. they cut disabled my device. tataindicom is charging 881/= per month for unlimited free usage for this device. but it is too slow.

4. they have given a software named speed plus, but it always gives back message like " can not detect speed plus server".

5. Following these problems i have changed my plan from unlimited usage to the minimum plan.

6. tataindicom is very fast in billing but is very slow in attending the customer complaints.

I have been using the net service provided by Tata Indicom Photon Plus. Firstly they do not provide the Net speed as they claim. Secondly they produce discrepant bills. For the previous months I received correct bills which matched with the usage that I was having. The usage can be seen through an account one has for a corresponding account number. But for the month of Aug - Sept the billing was done in a way that did not match my usage details as shown in my account. It reflected some almost 1 GB of usage I have never made. I have mailed to the customer care regarding this issue and waiting for a response from them which I am not sure they will give as I know friends who have had similar bad experiences.

From the very begging the Speed of the TATA Photon + is very low in the range of 60-140 kbps as against their advertisement of 3.1MBPS. When u talk to the customer care executives they say that the advertised spped is upto and it cannot be achieved. So kindly be satisfied whatever you are getting.

dear Sir/Madam,
I have a tata indicom cdma telephone is not working from many days ago, I have made many complaint at customer care but not responding from there I want to say please do my service very quickly if you not able to solve my problem please disconect my tata indicom cdma landline phone. my cdma landline phone no. is [protected], and my address is Deepak Steel WZ-113/5, meenakshi garden, tilak nagar new delhi-110018, near subhash nagar metro station, opp. pillar no. 484, and problem is phone is not working and not charging so please come nad solve it.

Thanks & Regards,
Deepak Sawhny
[protected],
[protected]

I have bought the photon+ connection online by making payment with my credit card for INR 2300/-. They have clearly stated on tata indicom website wee.ichoose.in, that the delivery wil be withing 2-3 working days of the payment. It already is late. The status updat eon there website for my order was last updated on 08-May. When I call on any of the numbers provided by the tata indicom in the purchase information email, the person there has no clue about the order.

I am still not sure when and if tata indcom will deliver my photon+ connection.

I acquired tata indicom broadband service in Dec, 2009. I made bill payments for January, February and March in advance and was suppose to get the month of April free due to the advance payment scheme that was well published on their website.

Some how these collection office personnel do not understand that there is a fault on their side that their sales office were not able to move on the information of my availing the scheme to them. This lack of professional conduct on their part has led to me being harassed continuously since 15th of May, 2010. They insist that I make the payment for the month of April while stating that my payment of Rs.2316/ made in January was a standard payment and I am not eligible to any scheme. This is an outright abuse and power and to hide the faults of their sales team, Mr. Jignesh is not available even on the phone. Why does a company like tata have to revert to stealing money worth Rs.770?

My indicom broadband is not working from last 15 days and more, the complaints have been done umpteen number of times, nobody seems to be bothered however there is a feedback from hyderabad. im situated in pune nobody locally contacted me till date i dont no whether tata is interested to solve the problem . i always respected tata group but this time it is put me in shame.it is high time i complain this to tata group, if they are aware of such thing happening. coz internet is something which gives us global c onnectivity day in and out. to day im posting this complaint from internet cafe this cost me roughly 15 rs. per day. so is tata going to refund me all this money i spend.

Dear sir,

I want to complain about unauthorized access in my phone details, from customer care of Chandigarh,
The guy names is sunny(tata indicom executive), he call me by this no. [protected](customer care no. 18/08/2010 near about 9 am) he sold my phone details to my enemies.
This is very very serious issue because guy who bought my details now creating problem to my friend and family members,
Customer care told me they cant do any thing for this, these kind of problem, help less

kindly help me to stop these kind of problems

Regard
Anjul Kumar
[protected]

I use tata indicom USB modem internet device, which i am not able to use since 2 months.
I have raised a complaint for the same but didn't yet got any resolution.

Following are the reasons said by tata customer service executive while closing my first complaint:

Technician visited, he told that problem is in network and network team will contact me.I waited for a week and got no call at all instead i got a email which say's my complaint has been closed successfully.
On the Email i clicked Not Satisfied link, so again i got a call from tata asking why m i not satisfied with the resolution. i told them the problem is still there its not at all resolved and closed.

so again that person raised a new complaint for me for which i did not get a single call after, and so i waited for the bill payment reminder from tata.

On the same day i told the person for all my problems he again raised one complaint for which i got the call from technical team on the same day saying the n/w coverage in kandiwali area is bad which can not be improved.

FYI : I have seen many people using Tata Indicom service in my building for them the n/w coverage is fine.

tata indicome service is really bad and i make sure in fture i never use tata.
A BIG TATA to TATA. :@