Telkom SA SOC
Reviews and Complaints

My Landline was down from last night and I have no internet access on my wifi, I called 10 times and kept getting pushed from one person to another with absolutely no help! This is pathetic being a telkom customer for over 15 years! I guess for the new year I will have to look for other services rather than to deal with a service that doesn't assist when needed but ever so ready to remind you when a payment hasn't been made and still wants you to pay a full month yet you havent had wifi access for half the month! What a joke Telkom!

A Telkom agent called and lied about the terms of my contract. I was told that I would receive 80 GB (40 day and 40 night) for R100 and a FreeMe 1GBTopUp for R70. However, I have been billed R199 for 20GB and R100 for a FreeME 1GB. I have called Telkom numerous times and each time I'm being transferred or told to call a different department. No one has been helpful and this is frustrating, I feel like I have been hustled.

June of this year I contacted Telkom regarding the ADSL as it has been phased out.
Which I was told would be written off by a Telkom representative telephonically, and she had told me to keep the reference number in case i would need it. Now I received a text saying I was handed over, with no formal letter no warning. Now I'm expected to pay?

Good day

I write to you to Lodge a formal complaint about Telkom. This month I was debited twice and I have been given the run around about my refund. Firstly I use my airtime to call and I wait with no satisfactory solutions. My account was debited on the 20th and again on the 23rd of December with R1593. I spoke to a agent by the name of Phinda on the 23rd who said he can see the 2 debits however not yet reflecting and it will take 24 hours to clear and I should call the next day and ask for a refund. When I called the next day 24th I was told by Matsidiso that the money is there but I need to call in 7-14 days to ask for a refund. Now this is unacceptable as I needed to use the money for my family for Christmas and I cannot wait for 7-14 days to then use my airtime again only to be told a different story. I have been having a couple of unpleasant customer experience with Telkom and I will definitely not renew my contract. In the interim I hope to hear from you and I am willing to the the matter further should I not get assistance

ID [protected]
Cell: [protected]

Regards
Luleka Duma

On Tuesday at 8.53am I sent a message to Telkom asking them to port my number, more than 72 hours later still nothing has been done. I sent an SMS on my phone twice, and twice they said someone will contact me, still nothing. Why are Telkom so inefficient. Originally when I looked up porting a number from Telkom to another service provider it said it would take between 24 and 48 hours. How difficult can this operation be?

Manhole cover is open at 102 Klipspringer Street, Eastridge, Mitchell's plain, 7785

Can you please send someone to cover it

I have a huge problem, I purchased a contract Samsung galaxy Zflip3 on the 03/11/2021 then the phone started acting up on the 18/12/2021. The was ink spreading in the middle of the screen and the top part was not working only the lower part was working.I went to Telkom where I purchased the phone on the 20/12/2021 I was not happy with the information I got because i thought i will get helped. I was shocked that I have to pay for access for a phone that I didn't break or fall it just acted up. How can I pay access for a phone that I only used for a month and it has insurance? And I'm wondering if now in a month is giving me this huge and shocking problem what about next coming months, I even doubt it will last for 3 years because it's a 3 year contract.

Please advice on the video attached

Kind Regards
Fumane Lerumo

Good day

I have terrible experience with Telkom, I have applied for a router contract in August 2019, i was advised that i need to make payment of R700.00 that will be credited back to me once the Contract ended. i went to Jabulani Mall Branch to cancel the contact of which i was dealing with them from the very beginning. My contact was cancelled beginning of September. I was given References from their billing department. First reference was on the 29 Oct([protected]) and second reference was on the 11 December([protected]). I have been taken from pillar to post as i have been told R700 will reflect in my account within 48 hours. The service i am receiving from Telkom head office is pathetic and horrible. Kindly assist by intervening in my matter. I can be reached on my mobile number: [protected]

I am receiving a poor and pathetic service from Telkom my query has been going on since September.

Regards,
Xolani Ronald Ndlovu

Hi, please assist me with my Telkom line

I have spoken to basically more then 10 customer service agent and none of them have been able to SUCCESSFULLY help me. Telkom has suspended my account for basically a month now my account is paid in full every time I call to find out whats going on I get told : ' sorry mam your service will be up within 48 hours' and that never happens . I'm basically a month without service but my account is paid up !

please help

I would like to lodge a complaint against telkom. I cancelled my telkom line using their website. They did not send a reference number but the cancellation was submitted. The cancellation was done in Jan 2021. I then paid up my account as I moved service to Afrihost.

I have not used the line from Jan 2021, yet I am being billed from jan 2021 for this up until dec 2021.
I have disputed this several times. they are just moving the matter from one person to another. The last person I spoke to in person, said the following, "
I know you have cancelled, but it did not go through the full process, so please re cancel the line". So I did. Now I getting notices that if I dont pay, I am listed as a defaulter for payment.
Can someone please help me? How can I be on the credit buerau when they are at fault here?

I recently upgraded my contract - 7 Dec 21 with a Samsung S 21. The phone battery drains so quickly, calls drop and I cannot restore my WhatsApp on this phone yet I can on all other phones. I was at the store today to request for the phone to be exchanged for another phone not even a Samsung as I am so disappointed - this is supposed to be top of the range. I run 4 businesses on my phone and this is really affecting my business. I was informed that I cannot swop the phone and the phone has to go in for repairs which will take another 7 to 14 days.

I am extremely disappointed with the service and quality of phone. I cannot even return the phone now as it needs 36 hours for the new WhatsApp number to be loaded onto the old phone to restore. Currently I am working on biz WhatsApp on the new phone with all chat history lost. It is extremely difficult. I can only bring the phone in on Friday to swop once I sort out the WhatsApp.

The staff at the store saw and understood exactly what the problem was but said that they cannot assist due to Telkoms policies.

My entire business portfolio is with Telkom. I have been a loyal customer. This is a genuine problem that I am having on a brand new top of the range phone which I have already spent money on for a cover adaptor screengaurd etc. My businesses are being compromised due to the inefficiency of this phone.

Please I kindly request that you consider :

• Allowing me to bring the phone in on Friday for a swop as if I return it earlier I cannot work as my biz WhatsApp will be void. Media is not even downloading on the WhatsApp. I have tried numerous times. The problem is not WhatsApp but the phone as the WhatsApp restores and works perfectly on other devices we have tried but now can only do so again in 36 hours.
• Calls drop on the phone which again affects my business
• I need a phone with a really good battery life as I run 4 businesses on this phone
• I would prefer to swop for a completely different phone which will be suitable to my business
• If not, can you please swop for a new Samsung s 21 and not make me wait for repair work as this will take too long

I am really hoping that you will be kind enough to consider my request and understand my predicament. These are genuine issues and there is no hidden agenda.

I look forward to hearing from you soonest.

I am writing this complain because l have tried to have this issue resolve by Telkom however they have failed. l have two case number with them case: [protected] and case:[protected] one is for cancellation and the other is for billing dispute. I had a contract with them which never work, l carried on pay for the service for 6 to 7 months even though it was not working. l contacted them about this and they told me they will give me a sim card. So l ask them if they will re-embuise me for all the 6 to 7 mounts of paying but not receiving service and they said no, so l told them l would like to cancel the service. Telkom has taken money even though l do not have service, l have be trying to get my money back until today. email [protected]@gmail.com

I have cancelled my Telkom contract on 20 February 2018 via email with the necessary documentation.

I have been contacted by Black Collections during 2021 to say that I have an outstanding amount due. I mailed them the correspondence to Telkom.

Now VVM has started to contact me with the same story - I have also sent the correspondence to them. I have repeatedly mailed the correspondence to them including Blake Collections and VVM.

How long is this still going to take for Telkom to update their records?

Since I am not getting any feedback and transferred to 5 different people, all of which cannot help me. I will now complain on this platform in the hopes that I am not triple billed at the end of December. on 08//11/2021 I ordered a 10GB data sim deal for R99. I then received two sim cards, and a third was also ordered. I ONLY ordered one! after spending hours on the phone, the duplicates were cancelled, but not on my account. I will not pay for the duplicate sims. my contract is R299 + R99 for the 10GB sim. the debit amount is R299+ R198+R99. This is incorrect, and not authorized. Sort this out BEFORE your debit order dates. Account [protected]

I went into the Telkom shop at Vaal Mall on the 18th of November 2021to cancel a contract. The reason why I did not cancel it online was because it is linked to another cellphone number and if you try to cancel one it wants to cancel both. Both contracts are on my business name.
I asked the lady that helped me specifically not to cancel any other contract but the specific one that is on the businesses name. It is a dongle and laptop that is to expire on 6 Dec 2021 and this would have been my 30 day notice.
On the 7th on December my personal phone (which is not on the businesses, but in my own name was cancelled?. I had over 800 minutes and bought 10 gig end of November. I contacted Telkom and was told that I have to take out a new contract or a pay as you go as they cannot give me my contract back. (I had this contract for many years and was happy with it)

It is now the 10th and my reference number ([protected]) shows issue resolved. See attached. I still do not have my number back or my lost data or phone minutes.

I logged a query to get my proof of purchase/deliver for since 1 Dec and still no one has been able to assist.
As if that was not enough the rude and helpless agents including their on of the team leader Thato. Couldn't assist with setting up a router. I found my way to manually configure and just needing the VLAN I'd still they can't assist. Telkom has great offers but they lacking service support and leaders.
Spoke to Asanda, Mfundo, Sthembiso, Prudence not one person can assistance

Good day, I am extremely frustrated with Telkom cancelation Service. My wifi was down since Mid October 2021. Tried to resolve with Telkom but could not succeed. For some reasons they canceled my access to Internet/WiFi, as a result I canceled my contract with Telkom and went over to MWEB. Now I am still struggling with Telkom with my account. They charged me full for October and they charged me again full R649 in November. When you try to ask them for a reason they cannot give me a clear explanation. They say I have had a balance incurring from the previous months, which I am not aware of. Babalo from Telkom promised me a refund of R652 last week. I am still waiting for it. Now I scared they will debit my bank account come December. Could you kindly assist me to resolve this issue.
Few references:3839754, 6962000, [protected]. They are 3 more references. They are just incapable of addressing any problems. Actually Telkom must close down.

03.10.2021 cell nummber0677331648
There was fraud on my number and i got a bill for 9800 and only 9100 was credited so there was an amount of 665 that needed to be credited still and i have been trying to ask the agents to please credited it and now they havent done it. and the money was gladly debited off my bank account. and i call today and the lady tells me oh the case is closed because the agent used the wrong code. and that leaves me hanging with no answers. i am really not happy with telkom i must phone every week to try and get feedback. and every time i speak to an agent they say the supervisor will call back and i dont get any call back nothing at all. this is so wrong.

Dear Sir / Madam
I applied for a voice line activation on the 16 November 2021. After numerous calls to yiur technical divison I have been told that I must await an email link that will be activated once I register via my online profile. This option uundrr Home & Business Accounts viz. IP Voice does not appear under my profile and I am therfore unable to migrate to IP voice, set IP voice password, or to configure my SIP phone. I now sit with a device that is not working all because I do not have a service. Could you kindly look into this matter for me. The reference number I have is 1105222919A

Good Day,

Service Number: [protected]

I have been trying to get our business line re-activated. The accounts/billing department stated all is fine, a new sim card was delivered and informed to wait 24 hours for re-activation (this was on 26 November 2021).

I have been calling daily and everytime it is a different story as to why it is not re-activated. I have even had the Alberton Exchange expidite the issue with also no luck.

3 weeks for an activation? Highly unacceptable! First it was wait 24 hours (being told this daily), then they need to log an incident with IT, then the incident is cleared, then it was the sales order was not closed, which was then done, then again IT, then billing, then technical, now again it is the service is not linked to our old number. Then they have the wrong sim number (after I had to give the correct one to them constantly).

Is there any person within the company that can actually answer and give an honest answer as to why this has not been activated?

Regards
Cornelia Rudman