Telkom SA SOC
Reviews and Complaints

My line has just gone off since yesterday I have been calling since yesterday to get help I have been put twice on hold and then the agent decides to drop the call on my acting as iff they can't hear me today was the same thing been calling in was told a agent will come thru today which I made arrangements to have some 1 at home so they can sort out the issue No1 pitched up called in again and se story call was dropped I want a Manger to call my by lunch tommorow if not I will make it my duty to get ahold of a regional manager [protected]
Sershan pathetic service incompetent staff pathetic overall

I took contact phone for a month but now the phone is dead even if you charge it is not working I call Telkom the sending me pillar to post I can't pay for something I don't used

We have applied for Telkom satellite internet a month ago, when applied we were told it will be only 2 weeks for installation.

Since then we didn't here anything from Telkom again.

This is a urgent matter, as we run a lodge and have no Wi-Fi at this stage.

We tried to phone the call center several times, without any success of any one answering the phone.

Please let us know if you must approach another provider or please give u a follow up on this complaint.

Contact Person: Gerhard Raubenheimer
ID [protected]
Cell: [protected]

Good day to whom it may concern
My name is Mr Charles Botha my account was hacked in June so I went to one of your branches in Paarl Mall so they told me that they are going to do investigation and then i request them to cancelled my wifi on the 7 June 2021 and my case number was [protected], [protected] date 27 July 2021, [protected] date 24 August 2021 and still today they are deducting from my account and I dont get wifi and my account was not cancelled yet I been to telkom branches numerous times I want my case to be resolved and I dont want anything to do with Telkom anymore you guys are the worst really.

Hi my name is Wonga Mabece, I'm telkom frustrated customer. I added a device on my account on the month of July 2021

As per contractual agreement between me and the service provider (telkom SA) a debit order was to commence on 31st of August 2021.To my suprise, on the 15th of August 2021 an attempt to debit was made but no funds were found, which then caused my services to be suspended. On the 31st of August 2021 I made a call to this number (081180) spoke to a consultant who advised me to make a payment via EFT but cautioned that since he has rectified the mistake made on the date of debit order, a debit order will still take place regardless of the EFT I've made. He then gave me this case number for future use [protected].

On last day of the month of August 2021 a debit order was made as the consultant had previously warned. I then made a call of funds reversal to customer care center. I spoke to a lady consultant who then logged a call and the gave me this reference number [protected]. Then she said the funds will be sent back to me within 48 hours.

48 hours lapsed, I then made another call to customer care on the 2nd of August 2021 for follow up. Another lady assisted me and gave me another reference number [protected] which she said I was misinformed by the previous consultant I spoke to, usually the procedure is that, it takes 7 to 14 working days for these kind of cases to be resolved.

Can someone please intervene, the amount that was debited on the 31st of August 2021 was R1144, 32 and the amount that I paid via EFT on the 27th of August 2021 was R1686, 30.

Kind regards
Wonga Mabece

Good evening

My device has been showing no service since morning today. I am in Mount Frere and would like to know if is there a network problem today with Telkom? I have been putting it on flight mode thinking that the internet will be fixed with no luck. I have also removed my Sim card and put it back, it's still not connected. What could be the problem?

Had the most disgusting service from call centre agent who eventually hung up on me and refused to give me her name! I had to help myself after an hour long call with her telling me that it was a waste of my time. Lucky I had been through this process 3 times this week before so I had some knowledge of what to do! I had to even suggest to her what to try to do before she logs a fault! Which she was very quick in wanting to do and tell me about the call out fee! She was of no help to me and very rude. Barely even paid attention to me I had to keep saying hello while she was talking in the background to someone else. JUST RIDICULOUS!

My account number is [protected], I have been calling telkom call center March 2021 regarding my incorrect billing. I took a package for ADSL whereby it was supposed to be R199 for the first three months and thereafter it will be R324.it was 5MB uncapped subscription. Every time a call, the consultant promise that it will be resolved but nothing is happening. I was told that they can see that i was incorrectly billed and i have a credit which they will not pay to my account because i still have account with them. They told me that because they owe me, i will not pay for two months which was May and June but they continued to debit R429 and R431 respectively. I went to telkom shop on the 14th Sept 2021 in Rosebank where they log a dispute and the reference number [protected], i was told that they will call me till to date no one is calling. Its almost five months calling about same thing, i do not know if i would ever be assisted, i am so disappointed with the service i have received.

I have taken out a new contract for a Unlimited home premium fibre contract. The fibre line is installed and the line is active. I have not received my router and I have been calling in for the past 5 weeks with no resolution. No one is able to offer me a refence number and i have not received a call from a manager as i have requested.

At this point you are charging me for a service that i have not received.

Account: [protected]
Landline: [protected]

Please arrange delivery of my Router.

On the 5th Aug 2021 my telkom debit order was rejected, the very next day, i made a payment and an over payment at that. Round about the 25th my services were suspended, i called in i was told that they need to locate my payment. Once it was, it was allocated and i was told that my services cannot resume until the next debt order goes off which was 05.09.2021, by the 07.09.2021, i noticed that my debit order had not gone off. I called again, i was told that the debit order was cancelled for reasons unknown and my services were suspended for reasons unknown. I was told to make an eft payment and was given an amount. The very same day, an EFT was done which was the 10th September, i allowed for time in order for the funds to clear, today being 15th, i called through to check the status of my services, i was advised i need to make a payment of R80.00. I told the consultant that i was given an amount to pay by telkom, from where is this R80.00 coming? She could not tell me, all i was told was that my services cannot resume until i pay the R80.00. I dont mind paying it but i need to know what it is for, i requested for it to be added to my debit order and this could also not be one apparently. I requested to speak to a manager, i was advised that it could not be done. I was requested to leave my details, an hour later and i still did not receive a call as yet. It seems like nobody has a clue about what is going on. My services are still suspended, my account is up to date from what i can see and i am receiving messages saying that my account is going to be handed over!

spoke to telkom in July and wanted to cancel my home line the lady on the phone suggested that i change it to a cheaper line of R199 a month it sounded great causes i never use my phone so i did i never received an account in aug so i just paid r250 and then in sep i received an account of R480 when i called in they told me that i made r199 worth of calls and i must pay the account i told the lady that is not correct and she must send me my aug bill of which she has not and that was 2 days ago i told her to cancel my line straight away no resolution when i ask her what happened in july when i spoke to the lady and nothing on the computer to say i spoke to any one how is this possible that i can get a double debit for something i wanted to cancel and was told not to as they have a cheaper option for me of which now i am out of pocket R480

I have two problems with our World Call Cards and when I dial the [protected] number it rings, then a voice says the service is not available, After calling 3 other numbers they gave me a number 10136 to dial. When I do it requests the Call Card number. When I enter it, apparently it is wrong.

Everyone I phone just says they don't work with it but no one can refer me to the right number. WHAT MUST I DO TO GET SERVICE?

We are a medium sized company and we have about 65 branches using the world call cards on a daily basis, now we have endless problems getting a problem solved.

Ria Bester
SWU Credit Solutions
[protected]

Telkom is billing me for a landline that never worked a single day in my office. I applied for the landline earlier this year and it was delivered to my office in May 2021. From then I started calling Telkom for assistance in connection with no success at all. The efforts I made to get the handset were unsuccessful as there was no consultant that actually guided me correctly to get the handset working. Since then I waited and waited thinking Telkom will send a technician to help me connect the handset. No one was sent up until now, the only thing I received from Telkom is an increasing bill every month. I called a number of time reporting that I am being billed for a telephone that's not working but the consultant would feel sorry for me but the bill would increase. I tried to cancel the sale last month but still received a bill even after cancellation.
I am asking you to intervene on this economic abuse that I am suffering from which is done by Telkom company to me and my business.

Telkom account number:
[protected]
Telephone number: [protected]

I had called in for a telkom contract on the 02/03/2021. a test debit order was done for R499 on the 04th March 2021. Thereafter there was a delay in the phone since the phone was apparently discontinued. I then had to take a new phone contract and only received that in June 2021. I was told that the money would be refunded after two months.

Today, 10/09/2021, I have still not received the money. I phoned the call centre 081180 and was told by Simphiwe Mtsweni, that this was now a so called deposit for my contract and that I would only be refunded after 24 months.

Where is this stipulated in the contract? I had not bee advised prior to this. Also, the deposit does not reflect on any of my statements. And will I be paid interest when it is refunded.

Telkom needs to get their act together and teach their staff on how to advise clients properly.

I would sincerely appreciate my refund.

I bought a telecom sim card which later on I loaded talk time in it but I'm unable to due to suspension need help

I am so disappointed at Telkom and its incompetent staff and I regret the day I walked into Telkom to take out a contract.

On the 11 March 2021 I called the call center to find out where is my contract expiring the woman said it was expiring the following month, which was April, all I wanted to know was the expiring date, the next best thing, after hanging up the phone my data was cut off, I received sms's saying my contract has successfully canceled, Telkom started sending me huge invoices, month end they debited crazy amounts from my account, from debiting R399 to debiting R4600, I called Telkom i dont know how many times, I went to their walk-in centers and I am not getting any joy. I've explained myself over and over again and they all refusing to hear me, as we speak Telkom has handed me over to debt collectors and its so upsetting to be handed over due to incompetency of their staff especially after working so hard to in keeping my credit record clean.

I took out a contract in August 2020 in December i started to have problems with connectivity, I then logged a call and a technician was dispatched. He was unable to fix the problem and promised that he will submit recommendations to the service provider that an X Pole must be inserted that will assist to connected to the internet, in March Telkom contacted me and advised that they can only fix the problem in end of April and they will then credit me for all the months that i was paying without connectivity. End of April i had connectivity even though it was not at the speed that i was paying because i pay R900.00 a month for higher speed. Since then Telkom i have contacted Telkom on numerous occasions for the credit that is due on my account. Finally in may they credit my account with only one month. The reason that were given were that i had connectivity for all the months despite being told by an expert which was dispatched by the same service provider which is telkom. They have since switched off my line and continue to bill me even though i am not connected

We apply for adsl line from telkom beginning of April 2021. The connection was done 19 April and 20 April the cables was stolen, we contacted telkom and a dispute was done, the dispute was repudiated because according to their system there was activity on the line during the time the cables was stolen. From 20 April till 11 May the cables was stolen but we used it?
No refund was made up to date after many telecom with them.
As from 11 May our line was not working correctly and again many telephone calls later no problems solved.
One consultant said that someone trip over telephone line and that is why we always need to reboot the modem/router.
Another consultant said that it is our router and we need to go and test it at a telkom shop.
Telkom shop test the router nothing wrong, work 100%.
We contacted telkom again after many no internet service available, the lock a fault.
Then the technician come and he said it is the old line and install a new line from the house to the pole.
Then we received a invoice from Telkom end July R1420.
A lot of telephone calls later the consultant in the account department said there was a router requested, we never requested/buy/asked for new router we have only test the router at a store in Menlyn Shopping center.
We travel to the shop and after 5 hours it was not sorted because they insist that we took a router and upgrade our services.
After we made an affidavit as requested by Telkom for all this, no dispute was locked.
Again we contacted telkom account department and the lady looked into the account and advice that a R38 was refunded by Telkom and then she also rewrite the amount of R915 to be deducted from our account. After this she advise that an amount of R447 is due by 5 September.
While on the phone with her I made an eft payment of R450. Still R210 more that it was supposed to be but I pay.
Today no internet, I contact telkom it department and they informed me that the line is suspended due to R128 that was not paid in time.
We still waiting for refund on the month of the stolen cables, April.
We struggle 30 days to sort out the R1420.
We still struggling with connection.
When we contact telkom to cancel the lady said she can not because R128 is due before she can cancel the account.

I joined up in June 2021 and ever since I had to make numerous calls and requests for assistance to get my billing corrected but still not done . It receives a temporary fix for the month and revert backs incorrectly the following month.I tried all channels to make contact with Telkom with no avail, from Callcentre, Twitter, Online portal, email but no joy.Furstrating and time consuming.

Ive done a mobile upgrade but was not happy with device I received, the device was collected by courier it on the 5th of august but I was still debited, I phoned in numerous times and sent emails wit regards to a refund and a new device with no luck I spoke to numerous consultants and all of them say they will escalate between sales department and accounts department none can resolve the query

I spoke to : sinazo vena, nxolo ngubani 12:00
Nomsundo nthangase sales 11:50, nomxelo, phumelele maphumulo, maranda moonsamy ref numbers provided, 938677451a, 1000415287a
Zaakiyah davids 10/08/2021 11:40
Nontobeko dube 12:22
Nomfundo ntshangase
Samkelise mbele 10:18 am 24/08/2021