Telkom SA SOC
Reviews and Complaints

Hi i lsot my phone on 1 of august i went to one of your store to claim they gave form to fill and send it to insurance..they told me they are not dealing with insurance...it been 3 no body has phone me since i send the phone when i try to their number nobody is picking i dont know what to do coz when i phone telkom care they said they dont deal with insurance im in the middle of no where im not getting any help..

We purchased a new service and we did not receive the Sim card with the device. We were then told that the Sim card will be too expensive to courier alone so we should buy one and then they will perform a Sim swop. One week later and nothing has been done. Numerous calls daily have been made and still nothing. The staff just push you from one person to the next because they are not trained on how to do their job, they show a don't care attitude.
This is highly frustrating and we want to cancel this service!

My Fibre was installed on the 13th of July 2021- On the 20th my fibre connection was cut. I was told that my fibre wasnt registered and they would have to register it. on 21st I went into their Bayside, Table View branch who said they would sort it out today on the 23rd. The technician said he would be at my premises at 8am, 7 hours later I phoned him, he said he had not still received papers from Telkom to sort out the problem.
They dont give branch Telephones so you cant contact them, I must now travel 15km again to find out what is happening and I dont know if its a waste of time
Really unaccptable for a public company

I want Telkom to rectify the mistake they made on my invoice regarding rejection fee. Also I cancelled the contract and they only cancelled one number and they are charging me every month. I have been paying Telkom since June last year with no sim cards in my possession and I have calling without getting regarding this contract that has threatened to have me blacklisted. Please can you assist on this matter.

Please note the Case Number GAU004133/21 ICASA:0096357
My previous telephone number was [protected]: account number [protected].
I requested cancellation with Telkom on 23 dec 2019. I and understood that the contract expired in feb 2020 and thus expected charges for the remainder of the contract. However, I still received an unfair amount and many bills later stating that I have to pay for services in march 2020 onwards. And now I receive calls from debt collectors. Telkom is not assisting and their call centre agent said they have placed a note on the account that the cancellation was not actioned. No one has informed, called or emailed in any manner to state why my request to cancel has been denied. This is quite unfair that I have to pay for something I requested cancelled and have not used. Although they have sent the initial email of my request that it will be actioned. It can be noted that no services were used on Telkom line since the end of the contract term. I have called Telkom over and over again but they do not wish to accept that they are at fault despite acknowledging the request was not done nor did anyone contact me.
I want the bill rectified to honour my initial request to cancel and the subsequent incorrect charges for services I did not request or use to be removed please.

On 23 Feb 2021 I received a message from VVM to pay R5774, 26.
I recently received a message on 20 July from P&P attorneys ref 37A015536 to call on [protected] or sms [protected] and I am now being threatened with being blacklisted.
When the request for cancellation has been made and proofs sent to these attorneys they do not respond. The last contract was taken on 12 Feb 2018 and thus expired 12 Feb 2020. With a monthly charge of approximately R600. The final months' payment was also paid. Could you please help to finally resolve this matter to reverse these incorrect charges and ensure that as a consumer that I am protected against Blacklisting as this bill is definitely incorrect.

Please call on [protected]. I look forward to your assistance in this matter.

kind regards
Abdul Wagied Abrahams

To whom it may concern :

I refer to the numerous calls I have made to Telkom requesting a manager to contact me as soon as possible. I have had numerous delays and no calls from any manager.

I have been over charged over R 1000 this month and next month's bill has been incorrectly charged and VAT added to the incorrect amount.

I am being charged R 3 563.48c for this month when I should have been charged R 1 399. ( vat inclusive ) The additional charges are " relocation charges ", when in fact, I have not relocated anywhere !

I have been incorrectly billed this amount for next month :
R 1 428, 49 c + VAT ( R 214, 27 c ) = R 1 664. 33c when I should be billed
R 1 399.

I have called in 3 times yesterday requesting statements be sent to a new email address. I received no statements this morning. I have had to call in 4 times today, requesting to speak to a manager . I am told that I should hold on and either the phone is redirected to a menu of options or I am left hanging aimlessly waiting for a supervisor to no avail.

Kindly assist me as best as you can so that I can have this matter sorted out as soon as possible.

Regards
Fatima

My internet has not been connected but I received a bill.. I phone and no one can help me but you can send me a bill..I have not even used the service as it was never connected.. still waiting for someone to Connect my internet service. .
When I phone no has any info to help me..
18 Flaming Rock Crescent
Mooikloof is my adress
[protected]
[protected]

I personally think that you guys should close shop and just cut your losses as you as a company have NO customer service can't assist customers with simple things like speaking to them, you implement a bot to assist your customers that is just as incompetent as your company requesting help since the 3de of this month your stores can't assist us as they are incompetent as the head office so it's true what they say incompetence comes from the top and infects the rest of the company

Hi i am very unhappy i applied for contract longer then a week ago all was approved but then they told me device not in stock i did a device change now all of a sudden its standing still i got this number they will deal with case i have lots of accounts focshini tuworths vodacom which i pay good i dont understand the problem whats going on now i phone everyday getting little to no help [protected] case number

My mom and I got our phone upgrades and with it we added fibre. We got our cellphones within 4 days but the fibre router only came 4 weeks later. Now we are still waiting for fibre six weeks later. Everytime we call, we go through the same questions just to be told that our order has been escalated and someone will come shortly to install the fibre and activate it. A week later we called again and when the consultant checked the progress of the order, it stated that the fibre was already active. A few days later they called to sa they are busy with pur order and a week later, we are still waiting. I am tired ad fruatrated with this horrible service and if we do not get what we need in the next two days, we will take our business elsewhere. No other place would let customers wait THIS long!

On thursday morning 05 August stop working @6am in the morning, I had to wait untill 8am to phone with no avail, finally got hold of support that only tells me I need to phone after I was holding for an hour, i evential logged a fault
On friday got on Telkom chat where they told me that the cables is either cut or stolen and if a technician comes out i get charged buy they will try to sort it out before end of the day (06/08) Iim working from home and already lost 2 days of work due to telkom, today 08/08 i received another telkom message that the support team will contact me, is support team now the only ones that can fix stolen lines?
Every Thursday for the past month my adsl had been cut at the telkom box why? Service is so bad and nobody wants to help you, its time to cancel telkom lines and just use a internet provider that cares about their clients

Good day
On Sunday the 1 August 2021, my husband and I went to Telkom Lalucia. We requested for the Hauwei P40 Pro, the agent advised no stock will need to order, the device will be there Thursday(5 August 201)or Friday 6 August 2021), note we explained my husband lost his other phone an that a few days wouldn't be so bad without a phone. So come Thursday it's almost 2pm no call, I called the store, spoke to a lady she said it did not come, it will come Friday, okay, tried calling the whole day no answer, I decided to send the branch a Facebook message, it wasn't even long another agnet calls me and starts asking what device I want, I had to slow him down n said I sent the message as we waiting for an order and yourl don't answer the phone. And look at that how quick they respond to a sale request. So the agent said he will get back to me. Okay 3 hours later I call back, spoke to another agent. The agent says that there is no stock and they won't be recieving anytime soon. And he will try to to get a special order which will now take another week or week and half. This is really bad as we saw the phone we wanted which transparency should be from the begining. We explained he won't have a phone. So I need Telkom to really pick up their game. As we come in store for what u advertise. I need this sorted asap.

I went to Greenstone branch on the 10th of August to renew my account, I was assisted by the lady named Patricia and she mentioned that my other telkom number will move to my existing contract number, she mentioned that she will contact me the following day witch was Wednesday.. On Wednesday I waited for her call but she never called to give me feedback, on Thursday I thought she would call but I guess she chose not to take me serious.. I called the store and she promised to call me back with feedback... As I type now, I am still waiting for feedback and have no idea what to do with my Sim cards... I called the contact centre to assist but they say my query has been closed, it was actually closed on the same day it was logged... I mean what the hell? Why is it easy to upgrade and apply for contracts than to assist with queries? Can someone tell Patricia to call me as she promised.

This is ridiculous!

In May 2021 a Telkom agent came to our premises and told us they that they will be installing fibre and it's going to be free for the first three months and thereafter we'll be paying R400.
Three months later the service is now suspended and we decided to go and pay the R400, to our suprise we are told we owe for the 3 months we were using the Wi-Fi and that the promotion was a lock down deal and it ended before the fibre was installed. They also told us they've been sending emails only to find out they've been sending to the wrong email because No one on their part called to confirm our details to make sure they have the correct I info they only wanted to make sales.

Dear Sirs
During May 2020, instructions were issued to Telkom for cancellation of the telephone/ADSL Line [protected] under Account No. [protected]. After numerous telephonic follow ups with Telkom, I was advised that Telkom required instructions to also cancel the TIN. On the 1 September 2020, I spoke to Malusi Khanyile who requested me to email him instructions to cancel the TIN, which I duly did. On the 27 October 2020, I was contacted by Rassie Engelbrecht, Service Representative, Credit Management [protected]) requesting that I forward him via email, a copy of our bank statement which I did on the 28 October 2020. I might mention that the credit on our account at that stage amounted to R1, 088.90. On the 1 December 2020, I emailed Mr Engelbrecht requesting a response to my email of the 28 October. On the 10 December 2020, I received an email from Mr Engelbrecht as follows: "Must internet also be cancel on account". I responded to this email on the 11 December 2020 advising that everything must be cancelled on the account and further advising that I had instructed Malusi Khanyile on the 1 September 2020 to cancel the TIN. On the 30 December 2020, I emailed Mr Engelbecht advising that I had received a Telkom invoice reflecting a credit balance of R910.37 - a decrease from the original credit - and enquiring why this matter was taking so long to finalise - I received an automated response advising that Mr Engelbrecht was on leave until the 6 January 2021. I then further emailed Mr Khanyi and [protected]@telkomsa.co.za on the 30 December 2020 requesting assistance in finalising this matter - no response received. I emailed Mr Engelbrecht on the 3 February 2021 requesting a response to my email of 30 December 2020 and received the following response "I have forward request to get the interline ccld". I sent a follow up email to Mr Engelbrecht on the 31 March 2021 and10 June 2021. On the 11 June 2021, I received an email from Mr Engelbrecht requesting banking details, original request from client on company letterhead etc. I responded and attached the original letter of cancellation dated 7 May 2020 together with a copy of the account holder's ID document, a copy of the Telkom Cancellation Request Form, a copy of the account holder's bank account (held in the name of S.R. Cooper) and a copy of the Telkom invoice dated 27 April 2020 which reflected the original credit due to Mr Cooper. Emailed Mr Engelbrecht on the 2 July 2021 requesting a response to my email of the 11 June 2021. Emailed Mr Engelbrecht again on the 21 July 2021 requesting a response but to date, I have not heard from Mr Engelbrecht. He has read all my emails as I have received "Read Receipts" on email. Could anybody please assist - I cannot believe that it takes this long to refund a credit.

I cancelled my landline and requested connection to telkom closer basic @ r199.00 per month. Landline was cancelled in may but to date after approx 3 months of phoning, mailing and visiting a telkom store, and requesting a manager to call me, I have still not had any telephonic response from telkom. All I receive are computer generated responses "assuring me as a valued client that I will be contacted very soon"
The service is beyond shocking, disgusting
D. Hurwitz
Id no..[protected]
Cell no..[protected]

Please check all my correspondence on your system

Good day
I have placed an order on the 29 june for adsl...
As per confirmation text

Telkom SA: Dear customer, thank you for ordering a Telkom service. We are in receipt of your application, however due to a technical delay the completion of your order may be delayed, an incident 6582848 has been logged in this regard. We will keep you updated on the resolution of this matter. Kindly email us at [protected]@telkom.co.za should you require assistance.? Kind Regards

I then recieved a response on the 8july
Telkom SA: Dear customer, thank you for ordering a Telkom service. Your order 973604193A has been handed over to Openserve and installation is provisionally scheduled for 09/7/2021. If this is not convenient please log onto the Telkom portal www.telkom.co.za/appointments to reschedule. Kindly email us at [protected]@telkom.co.za should should you require assistance

I then contacted the telkom sales team on the 9th as no one came to install, Spoke to 5 advisors in the space of 15 minutes, Yolandie Visse is one of those people, each advisor hung up on me, and I was eventually told by the last advisor who finally assisted me, that I will get a response in 2 working days. Still no response . Why should I waste my time calling over and over again. I am fed up, and needed this connection as I am working from home . I feel like telkom has let me down, and left me calling after them all the time. I want this matter resolved and I would like to be compensated due to all the time I've wasted and money I have spent buying my own data as I was promised installation on the 9th already .

I then called on the 20july again and asked Nontobeko sakuve, for the complaints email. The advisor then sighed and gave me the email address as if she felt it was unnecessary for me to ask . I called on the 21st july to be told installation will happen on the 23 July. I then called today again and was told installation was for today however the cable exchange is faulty therefore they did not come. So are you guys telling me I've been waiting for the same issue to be fixed since 9th july? I am really disappointed in the level of service recieved and I would like a response or a call back on
[protected] soonest! This is disgusting that a customer needs to run and follow up every single day! I have called again on the 25th july and was told installation will take place on the 28th july at 14.15 . Which was a lie told by another telkom advisor. I called yesterday at 3.45 and asked for a manager call back for the third time since the 20th. Which still has not happened. I have raised a complaint on email on the 20th. And still no response, this is pathetic and disgusting. I have been forced to spend money on a daily basis adding data so I can do my work. I have been waiting every break I have to call telkom with no resolution

Regards Meagan

I recently renewed my contract with Telkom, I didn't received a new SIM card and now my old SIM card has been offline since 16 July 2021. I have called and sent emails to Telkom but no resolve ..am really pissed as am loosing a lot, I can't make nor receive calls let alone do bank transactions. I will never recommend Telkom to anyone ever again .

To who it may concern.

My contract Sim card is faulty it not reading and I need a replacement sim card call the customer service to explain that I am unable to go into the store as my area was affected by the looting and the store has been closed down so where do I get a sim card she tell me they can't do nothing about it yet they will be eating my money for my contract.

Ek sukkel al twee weke of meer om n telkom tegnikus by my besigheid Robertson Birds Paradise te kry.Dit is werklik die swakste diens wat ek van enige firma tot dusver ontvang het.Alles wat julle aanpak word half gelos inplaas daarvan om die werk reg en volledig af te handel.Die nommers waarmee ek n probleem het is [protected] en [protected].Dienste is meer af as aan.Geen besigheid kan funksioneer met n firma ssos telkom op die stadium nie.Kyk of julle my anders kan bewys.Dankie byvoorbaat