Telkom SA SOC
Reviews and Complaints

I am simply appalled by the level of service or lack thereof coming from Openserve and Telkom .

I have been struggling for over a year to try and get simple ADSL/VDSL to an office building situated inside the premises of a mall, across the parking lot. I have physically been on site and have seen the Openserve equipment. How ever through all the channels I've gone through no one is willing to assist with issue, Telkom chooses to reject good business, I do not mind paying for installation costs but seems like Telkom/Openserve does not care about SME's, you need to be a big corporate to get recognition or some level of service at a snap of a finger, And telkom neglects SME's in previously disadvantaged areas where we know for a fact that there is Telkom infrastructure but we are denied access.. I hope this letter can Reach the Desk of Mr Sipho Maseko to fulfill the mandate of the cooperation to influence connectivity in this country. One cannot in this day and age struggle to get a mere ADSL line in an era of Gigabit Fibre and 5G. This is absurd.. I will escalate this to every channel, where there are escalation procedures, ombudsman or government and through courts if needs be. I am in KwaMhlanga where private fibre is crisscrossing the skyline and street poles to base stations, cooperatives deny us access, fibre to MALLS but we are denied access as business and consumers.The economy of these small towns are suffocated and there is no room for innovation and economic activity because of the absurd cost of connectivity.
I am in Kwamhlanga in Mpumalanga.
It is impossible that one cannot get access in these areas
All businesses surrounding Crossroads Plazza, KwaMhlanga. 25°24'02.3"S 28°43'18.6"E
-25.400626, 28.721833

All businesses surrounding Phola mall/Phola shopping center, Phola Park, Kwamhlanga. (Old name - Enkeldoornoog ) 25°24'06.7"S 28°46'17.7"E-25.401848, 28.771575

My name is Johnny Mothibi, I made a pre order for s21 ultra online on the 14 January that comes
With a gift of Galaxy Buds pro. I got a message that it has been pre approved since it was upgrade... But was make aware I'll receive a call from call center... I call the next day... It was approved... But I received only the phone no gifts. As promised. I called the center after receiving it they say a should send a call back.

On 3 April 2018 installation of a Telkom Adsl-line was done in terms of contract number [protected], a three year agreement.

During 2019 Telkom suspended all Adsl-lines and during October 2019 the Adsl service was changed to Lte:

No new agreement was entered into;

Telkom did not offer any alternative to Adsl, Lte was the only option;

Telkom suspended all Adsl services countrywide.

The contract with reference [protected] expires at the end of March 2021 in terms of the initial agreement. Telkom does not accept the expiry date and as the switch from Adsl to Lte is regarded as a contract extension. However,

Telkomcould not offer an alternative at the time of suspending the Adsl-contract
and
there was no communication offering the option not to accept the Lte-offer,
neither
did Telkom indicate at the time that the service change also implies a contract period extension.

Telkom unilaterally extended the contract, there was no mutual agreement to a contract extension. Hence the only fair outcome to this situation is the return of hardware supplied by Telkom for the replacement Lte-service, and expiry of the contract on the date initially agreed upon.

I need to be able to communicate with Telkom Legal Department. Please assist in determining the contact details so that I my legal representative can communicate with them in this regard.

My phone was blacklisted for no reason on 11/01/2021. As I have been with MTN since Sept 2020 (prior to this I was on contract with Vodacom) it came as a surprise to me to find out that Telkom Mobile had blacklisted my phone (or a phone with the same IMEI number). I have never been a customer of Telkom Mobile nor do I ever plan to be. I want my phone unblacklisted.

Charlize van Wyk
ID [protected]
Cell Phone nr [protected]
Email [protected]@gmail.com
Telkom Account nr [protected]

On Oct 16, 2020, I applied for a Huawai P30 cell phone contract. I was contacted and by phone the contract was accepted. On the 11th Nov 2020 my package was delivered without the phone with only a sim card. I contacted Telkom on the 17th of Nov 2020 at 13h01 at contact number 081180, spoke to Gondela and found out that the contract had been approved without the mobile phone with only the SIM card. I immediately requested that the contract be canceled because I did not accept this contract under the new conditions. If so, I need prove of my acceptance of the contract for just the sim card. On 4 Jan 2021 I again sent an email that the contract should be canceled. On 12 Jan 2021 I received an sms with reference number "[protected]" that my request was being processed. On 21 Jan 2021 I received another sms that my account was suspended due to collection.

My contract with Telkom on mobile number [protected] expired at the end of October 2020. There was an amount of R100 put through at the end of November 2020 which rejected. On the 24/12/2020 an amount of R109+ was put through.
On 21/12/2020 I went to Mall of the South Branch, I took out another contract with R189 Free me with minutes and data, sim only. I was advised that I will be charged pro-rata for December and R189 for January. To my horror, I received a statement for R391.70 to be paid on the 01/02/2021.
I am very unhappy with Telkom and want to cancel this contract 😡 When I queried what was R202.70 for, I was advised that it is a penalty fee 🥺What for 😡really now. I really want to cancel my relationship with Telkom 😡

Good Day

In June 2020 I terminated my fibre line and ISP service with Telkom (TIN1963323 & B1400D1180) as I had subscribed to a different fibre line service provider and ISP as of 1st June 2020.
I paid the notice period as required by Telkom.
However I have been receiving ongoing invoices for the service up until this week.
I have now been handed over for collection and have been threatened with blacklisting. This is despite calling and visiting their customer service stores on numerous occasions, the last being in Nov 2020. I was told that everything will be sorted out. Being on the frontline of Covid 19 as a healthcare worker this took a lot of time out of my busy schedule. In addition to be handed over for credit blacklisting is very insensitive of Telkom considering the current pandemic.
The case numbers are [protected] & [protected].
Reference number of hand over is [protected]

Good Day

My name is Alrich Sias and I reside at 10 Tobias Street, Gelvandale, Port Elizabeth, telephone number [protected].
On the 14th December 20020 I logged a fault and the Fault reference number is 4CEK151220. I was then later informed the fault has been escalated to the supervisor because of cable theft in the Malabar area. I have attempted several times to get this issue resolved but no one seems to be able to help me. I need to know what i must do next seeing that I already paid for December even though i didnt receive any services after the 14th December 2020.

Regards
Alrich Sias

I last renewed my contract in July 2019. The actual end of contract date was September 2019. My account number is [protected]. The contract was for two years based on the promo ad and telephone conversation had with the agent in the process of this upgrade. Funny enough when I look at my contract end date on *147# service, it says my contract end date is the 28 Dec 2022. I have made numerous calls since 04 June 2019 with case number [protected] and to this day, nobody ever comes back to me or is able to rectify this error. According to the records, I am due for an upgrade in Sep 2021. Honestly I am disgusted with the service I have received from Telkom regarding this issue as their customer, nobody seems to bother to even come back to me. The two agents I had last spoken to promised that I would be contacted within 72 hours to resolve this error, since the 4th June 2019, I am still waiting for that call from Telkom.
My contact number is [protected].

I have a contract with Telkom and was in hospital for corona virus therefore could not make the payment of R198 on the 15th November, but made payment on the 19th November. The next billing date they double debited my account. Kindly refund me at your soonest as I am a pensioner.
Telkom acc no [protected]
My no is [protected].

Regards,

Vallie Adams

Good day I have been calling Telkom from October regarding the billing on the cancelled contract, they billed me NOVEMBER r and December, I called in for refund on the 21OF DEC and I spoke to Delisile which she promised that she will communicate with me regarding the refund and she even send the confirmation of the cancellation, she didn't call to provide feedback she said it sent to the manager but no response they keep billing me, I spoke to Pulane after speaking to Delisile she escalated but still billed again and penalized for reversing the debit since they didn't refund me. I called in today which is the 01/05/2020 spoke to Fikile requesting the paid up letter and cancellation letters she said i will get feedback before 12 but still it's now 4:15 no call. I call again I spoke to a programmed consultant Princess WHO WILL TELL ME ABOUT THE PROCESS OF TELKOM THOUGH SHE SEE THAT THIS IS NOT MY FIRST CALL and it's not assistance . she said its escalated to Granny and this granny is not contacting nor doing anything about the billing. my risk profile is ruined, my credit risk is ruined all because of the contract that i never missed any premiums until the agreed time. please rectify and please train Princess that it's not a problem to sometimes forget the book cause she sound like a robot, sometimes you must try to think on ways to assist if the process that YOU follow don't assist your customers. Herrison Malonga PLEASE CHECK IF YOU TEAMLEADERS DO CONTACT CLIENT CAUSE SINCE OCTOBER HAVING THE SAME QUERY WHICH ALL CONSULTANT THAT I SPOKE TO CONFIRM THAT I SUPPOSE NOT TO BE DEBITED AND WILL GET REFUND BUT no HELP. I wanted to upgrade and a consultant from sales team promise to call and never called. so it seems like its Telkom values to avoid client and you never prioritize your client. I no longer want the upgrade. I ported my number from Vodacom to Telkom and this kind of service makes me think that I took a wrong decision I will never advise a person to take a contract with Telkom

Twice in a row now I've had received rejection fees added to my account for R202+, this despite the fact that my account was fully paid before the 7th of every month (3rd & 2nd of every month) Due to the Covid pandemic our salaries gets paid at random times and we cannot keep up with all the payments on the last day of the month due to salary date changes.
I have received two rejection fees on my invoices for November and December 2020. This is a very big problem as this is against the SDA Consumer act as the amount added is in excess of 25% of my bill total and number two the accounts where fully settled on the 2nd and 3rd of the new month.

Telkom's call Centre (I contacted 081180 today) refuses to hear what I have to say as their first agent I spoke to doesn't give me a chance to speak, he just continues with his story, doesn't even listen & that was proved on the call, then I ask for a manager, oops sorry mam I will have to register a call back with you no manager available.
Then I get to another agent, give her all my verification details all verified, she then says that she will place me on hold to further verify, doesn't do that and I get passed to an automated voice that is wanting me to rate the call that I just had, -100 if you ask me as she didn't even deal with my enquiry.

Despite the above, I still do not have feedback from them, I am still charged in excess of R 404+ on my account and this is against the consumer act, not even my bank account charges this much for a rejection fee.

This will have to be corrected by Telkom ASAP, I'm not paying this again and the previous R 202 needs to be credited to, y account.
I will continue to complain on every platform possible until this is corrected. I will not stand for this. Especially not in a time like this.

I want to lodge a complaint against telkom watergate mall.
The consultant's are extremely bad with customer service.
I did a sim swop yesterday morning as my cellphone was stolen.. Up to now it is still not active and it is more than 24 hours. I keep calling and the consultants say they will callback which they never do.. I drove 3 times to the store and they keep saying its a system error... This is pathetic why should me as the customer suffer because of their incompetence. I drove back today again and still nothing. Where is tcf? I want this sorted asap so I can use my cellphone. How can I work like this. That consultants at watergate branch are very relaxed they do not even answer the calls.

Hi
I have been trying to call the telkom branch at cornubia several times and the number goes on busy or is not answered the phone just goes on ringing! This is so unprofessional why install a phone if it won't be answered I was calling to find out if there's stock of some phones to take up a contract but it seems the staff at this branch just isn't bothered!

Good day

I have case [protected] opened with telkom since 15/06/2020. I upgraded my phone to Huwai P7. They told me it does not have google and that my apps would still work. After trying to configure the phone for the day, I learnt that most of the apps that are important to me will not work.

I returned the phone the next day and was told that I would be moved to a sim only contract. To date this has not happened despite several calls to telkom cradlestone and telkom customer care. I am getting charged a cost of R144 every month for a phone I don't have.

Noone in Telkom cares to resolve this issue

Gangatha Mkele

My account was suspended on Monday because as they explained there was an amount that was in arrears; I phoned to find out why ;and no body has an answer ;they logged a query ref [protected] and yeah I have been waiting since ..when I call for feedback nobody can tell me anything except the transfer is unidentifiable and billing will tell my why .. now my fnb acc was debited the same money that nobody seem to be able to explain ..I want my money back because I know I was not in arrears

For the past few months my internet speed moved between 620 Kilobits ps and 10 Megabits per second. My contract with Telkomsa states that my internet speed will not go below 2 Megabits per second and normally would be 10 Megabits per second with burst of up to 50 Megabits per second. It sometimes takes me 30 minutes to view a 10 minute youtube video. I did 3 tests with results point one three Kilo bits ps, point one three Megabits ps and 10 Megabits per second in a 10 minute period. I cannot even listen to one song without it being interrupted while I have to wait for the download to catch up.

On the 28th October I received my invoice for the same month. This reflected 2 additional contracts which I had not signed up for. The total invoiced amounted to approximately R1500.
I called the contact centre and the agent advised that I would have to open a fraud case and requested that I get an affidavit confirming that I had not taken out these contracts.
I had taken the requested documents to Liberty Midland mall branch in PMB on the 10/11/2020 and opened a fraud case and given a case number. The consultant scanned and sent off the documents using the reference number I provided. I was advised that my email and physical addresses and contact numbers were changed on their system.
Upon following up with the call centre on the 18/11/2020 I was advised that no documents were showing on the system and I had to follow up at the store at Liberty Midlands Mall. On the 22/11/2020 I went to the store to get clarity on the case number and was told that the affidavit was sent to the wrong department and they had to open a new case number to allow the process to continue.
I then followed up in the course of the weeks through the call centre numerous times and was told that the case is still under investigation and they cannot give me any feedback as it was sent to the fraud department who is handling the case.
I had not received any communications from Telkom since. I have visited the branch again on the 07/12/2020 and was advised that the documents have been resent to the wrong department again. The consultant then showed me on his screen that he has now sent it to the correct department and should get feedback within 72 hours.
I have since been invoiced for R17 000. My current contracts that I have with Telkom have been blocked that has caused me a huge inconvenience and additional costs as I have to purchase new sim cards, airtime and data.
I then phoned the call centre on the 10/12/2020 and was told the cases are still under investigations which may take another 2 months.
I have not received any form of communication from Telkom. I am disgusted and truly disappointed with Telkom pathetic service.

Regards
Kavindra

I have been trying to cancelled my contract 6 months ago but my account is still being debited monthly with diffrent dates and amount as I requested my bank to stop the debit order.
This is honestly ridiculous. Worst service provider ever!

Had a 24 month LTE contract with Telkom that came to an end on 03 December 2020. Called 180 to cancel the contract after 24 months as I was going with MTN for their better service. They then offered me a wireless broadband month-to-month deal instead that was more affordable and I stupidly took it. However, when it came to 1 Dec 2020, they upgraded me but then added an extra R60 (that the service advisor never told me about) for using my own router and I only took the sim-only deal.

What a mission it turned out to be just to cancel it as they want me to pay the extra charge with 30 days notice ref [protected] given. This lady then said if I don't pay the full amount, it will reflect on my credit score. I even made a recording of the woman giving me the contract as proof, but they don't seem to care. With MTN, I will rather pay the extra amount but I am done with Telkom. They quick to sign you up to a contract but want you to wait months to cancel you when they misinformed their own product.