Telkom SA SOC
Reviews and Complaints

Telkom call center outsourcing is not working. The call center deployed currently has no clue what customer service is about. I applied for ADSL line on the 1st of April 2020 via email due to covid19 as there were not agents available. No one was looking at the emails. On the 29th April 2020 managed to get hold of an agent. They proceeded to log request for new ADSL line and inform that it will take 7 t0 14 days. After 7 days i call daily to follow up and told that they are within the 14 day SLA and I would be patient as they will attend to the call.

On the 14th day I call them to get reconnected as I have waited, to be informed that my order was cancelled to due the technician not able to find my address on GPS.

The agent has informed me that they will not be able to assist me and the only way is to log a request that will take 14 days.

I can not be transferred to any managers to complain. No one is willing to escalate the matter to be fixed.

Zero customer service or accountability.

Order Number: 5521122
TIN: 357 3537

Regards
Monageng Mashugane
[protected]

I have a 24 months contract with telkom paying R 540 per month.

I am now on the 12 month and suddently my bank account is debited with 2400 per month. I called and I dont get any help.

I have a useless case no and was told they will come back to me.

because of lock down I don't know where to go and Telkom is busy deducting R 2500 per month

I have been sending Emails, following the process of having my accounts / line cancelled since last year October- as we are no longer in SA.
All I receive is a reference number. [protected] : [protected] 

I have sent countless Email follow ups, and no reply.
Now I note I am listed for no payment?

Please can you assist to resolve.

Kind regards,
Reyanah : [protected]@gmail.com : +[protected]

I cancelled my contract on 17th february ref 8422649/ 8422650 as the contract (24 months) was expiring 9th april and they could not move my line to the new property I was moving to end march. I am being billed r368.50 for may... No telkom services used since 27th march when I moved homes. I cancelled 30 before expiry as per conditions - april fee's of r232.35 paid and feel I should not have paid as my contract was up 9th april, billed for what? So why am I getting a bill for may. As per your emails telkom and call centre with times and dates I would get no more billing after april. I will not pay invoice 005a20011407b reverse it. This will not be paid

Your telesales contacted me a long time ago to upgrade me to a wifi unit and they told me all other contracts such as adsl would no longer exist, so why should I bother checking accounts and stop-orders? Now I have upgraded from 20gb day/night to a 40gb day/night and I have no more data, so I go to my account and I see that I have a 4g x 40gb system, I then by chance go through my whole account only to find that I am also paying for a smart internet 10gb ([protected])? I then contact telkom 10213 / 081180 / 10210 and all are referring me back to each other to solve that problem, it is still not resolved?
I wanted to ask if it was possible to get a "uncapped" internet access on my wifi 40gb [protected] as I am working from home during the national shutdown and beyond.
Is there anyone at telkom who can investigate my contracts and correct them?
Can anyone at telkom change my contract from 40gb to "uncapped"?
I have already asked for a 20gb extra internet but that seems to have dissipated?
Please telkom help me out with the above?

I bought 2G monthly data this morning (17/04/2020) through my bank app, I logged off the phone to attend to other things, two hours later I try to use the phone to serve the net and I get a an OUT OF DATA BUNDLE message.

What happened to my 2G monthly data that i bought this morning. I want my data back and I want it back now.

M P Sehume
Telkom no: [protected]
contact me on: [protected]

Kindly be advised that i have contacted this 10217, 10213, 081103 numbers as well as this email address but i have no luck in having my request attended to
this is going on for over a week now and becoming frustrating since we are working from home and require WIFI, As per your voice recording WIFI issues will be prioritized. I keep getting transferred in circles to the above numbers, this is unacceptable. This issue has been going on since the 8th of April 2020,

I request that someone kindly contact me on [protected] / [protected] to resolve this issue.

My request once again was to upgrade my data contract with you. We require LTE package and would like to know what the costing and packages you offer.

This is a business contract, details below:
This is under the company's name

Valley pride farm cc
Sim card numbers : [protected]
[protected]
Dilrajh Arjoon I'd no: [protected]

My wifi has been switched off since christmas december 2019.

I have been trying to catch up my account. I now owe around R700.

I have asked why I am being billed for recurring LIT R280 per month. When I am not able to cancel it nor view it at all for months. There is no logic in this being billed and can't cancel it. But I must keep paying it. This is fraud then as I dont have a contract for LIT and they wont let me cancel until account is paid My account would be up to date long ago if they canceled this that I am not able to utilise.

My debt order hardly ever goes off timeously.

Because there account closes the month end and I am billed the 5th of the month, this causes complications on my billiing.

please assist as they refuse to listen or take my disputes seriously.

TELKOM deduct from my Bank Account, each month, a varying amount, as a DEBIT ORDER.

They change their name and change the reference numbers so the Bank can't pick them up after initiation of automatic REVERSAL...after the STOP ORDER to Telkom was IGNORED.

A Contract for a Cell phone and Sim with TELKOM...was taken out...27 January. 2012...was CANCELLED and items returned... three (3) days later after experiencing the most debilitating problems with the phone with, and in the offices/outlet from which purchased...KENILWORTH CENTRE CAPE TOWN...on 31 January 2012.
One can see this was THREE days later.
(And THREE YEARS ago.)
My Bank was advised.

It was and has been IGNORED by TELKOM and their Legal Representatives to whom I, at the time, sent all copies of documentation etc et al by Registered Post to prove the fact...a number of times at their request.
At least 4 times in the space of 2 years .
During that time I:
... visited that Kenilworth outlet numerous times, each time they saying they will cancel yet again.
...I wrote numerous letters to TELKOM.
...Discussed the problem numerous times with their Legal Representatives who would phone me... at least once a day...sometimes three...rude...aggressive...unrelenting calls and conversations...till I said that's it I want nothing more to do with you I cannot handle a legitimate issue with this lack of business acumen and subjective rudeness.

It continued...lots of times they put the phone down when I picked up. (I saw the number. Had it checked out. It was Telkom.)
Or they would ring on the hour...every hour...throughout the day...just 2-3 rings...just not enough to allow me to get to the phone and answer.

...until finally I went to Head Office in CAVENDISH SQUARE, where after filling out documentation and going into the Computer, she assured me it had now finally been cancelled.
It was not.

In desperation I approached KIENO KAMMIES of CAPE TALK RADIO...only for him to tell me he was going to air it, as he was INUNDATED with complaints from other Telkom subscribers...same problem. He got on air WENDY KNOWLER of THE CONSUMER COUNCIL, and we were all required to send our documentation and stories to her, she would make representation for each one of us to TELKOM.
I don't doubt her efficiency.
Guess what?
TELKOM, the arrogance of it!...ignored even the CONSUMER COUNCIL.

This month they deducted R3 444.00 from my Bank Account. (Each month it doesn't seem to follow thru from the previous one and seems to be "thumb suck" amounts.
They bleeding my account dry.
I'm a Pensioner.
And we have no money coming in because of the CORONOVIRUS.
And I don't do Cell Phone Banking.
And I can't get to my Bank...
And they not answering phones...
to REVERSE...YET AGAIN...this Debit Order (for which I have to pay R40.00 each time it is reversed.}

Its unbelievable.

What do you advise?

Sincerely,
MRS. G.A. HIGGS
PINE LODGE
7 BEECH STREET
TOKAI
7945

[protected]
[protected]
gerry.[protected]@gmail.com

I am tryng my best to cancel my line with telkom, but do not succeed.
I was told by an agent that they could not assist me anymore due to a problem with the lines, and lte option is full already.
They never informed me, so I am paying forever without having internet available.
Instead I have opted to sign up with rain, to have acces to internet. Now I am paying 2 firms. Not acceptable!

DR Orffer
[protected]
[protected]

[protected]@yahoo.com

No internet day 2
Poor signal strength most of the time, this is not acceptable at all.
It is the same as stealing.
Why is there not e refund for the days of no or poor service?

But, your invoice for full made it on time

Pathetic... Paying for your poor service

If I dont get a response via email in the next 2 hours, I will cancel all

I, MH de Vries cancelled my Telkom line [protected]) that was not working for months on 2 February 2019. I paid the outstanding amount of R280, as per my online Telkom account. I contacted them to confirm the online cancellation. The reference number as per photo attached and email received: TIN2921322 : [protected]
Now a year later they handed me over to a dept collector for the amount of R857.43.

I request that this line get cancelled as per reference number TIN2921322 : [protected]
and all interest on the amount gets reversed.
And my name gets removed from NuDebt Management.
I appreciate your support with this problem.

Today is day one of my data being loaded onto my router but it already says I have used up 20 gigs and am left with 10 gigs. My data used to last me a month and above but somehow now my data just gets depleted at a concerning rate and I swear my usage is still the same and sometimes I dnt even use the router. I really want to know what I can do to have this fixed! I am soooo frustrated right!

Telkom debited my account on the 29th of February 2020and the debit bounced, however soon after i made payment, on rhe 1st of march and used the reference given, i made a second payment on thr 26th of March, yet my services has been suspended and i am not getting much assistance. I have emailed proof of payments to two consultants and still not much assistance l given.

Telkom mobile is taking advantage of people during this coronavirus outbreak, yesterday (23/03/2020) they changed their data offerings knowing that people will be using data at home and the demand of data for surfing, downloading and streaming would increase.
For instance if you purchased a 5 gig freeme boost package you would get: (5 gigs all network, 5 gigs lit music, 500 megs whatsapp and 25 gig video streaming) for r305.
Now a similar bundle that they offer would be a freeme 6 gig bundle (r289) that packaged in the following way: (4 gig all network, 1 gig whatsapp, no lit music and 1 gig video streaming)
If you look at how telkom has packed their new bundles it is clear that this a rip off, the president of the country said in his speech yesterday that no business should take advantage of this corona outbreak and national lockdown to unduly profit themselves.
I am planning to email my complaint to the competition commission, and to anyone reading this I would advise you to consider other providers like rain mobile of someone else.

Buy taking away 25 gigs of free video streaming and replacing it with 1 gig video streaming, telkom just made a difficult situation even more harder when you are expected to be locked up indoors with nothing to do.

Good day

I have a problem with Telkom and I am unable to resolve it by phoning them, as I have done so many times and they are incapable of assisting me.

I had a DSL 10mbps month to month package, on 05/11/2019 a Telkom sales person called me at 16:10 and told me that they would be migrating my DSL service which is softcapped at 450gbs to LTE, he did not disclose the 24month contract clause, nor the FUP of the contract(which is significantly less than my DSL) he also did not disclose that the router was only free on a 24 month contract.

After said phone call I proceeded to research the relevant LTE package and found out that it was indeed a 24 month contract, had a much lower FUP, and that the router was only free if I took the 24 month contract.

I then phoned telkom numerous times to help me resolve this issue.

They however told me that since they were unable to see that I was being migrated on their systems that I should not worry about it.

However on 10/03/2020 a LTE router was couriered to me.

I then proceeded to phone Telkom sales, billing, complaints and spoke to various people who were unable to assist me. 10/03/2020 12:51 One lady however told me that she would send an email to head office to request a cancelation as well as arrange a courier to collect the unopened router. I did not receive any reference numbers from anyone.

I phoned again on 12/03/2020 12:53 and asked what the status of my complaint was and the person that I spoke to could find no mention of it on the system.

I then went on the website, logged in, and requested a cancelation of all my services. I was of course inundated with notifications that doing so would incur early cancelation fees.

I feel it is necessary to mention that my mother passed away on 03/03/2020 and her memorial service was held this past weekend.

I do not have the energy to deal with this now. I am of a mind to hire a lawyer and take Telkom to court.

Can someone please assist me.

Thank you.
CN Herbst

I have been having ongoing UNAUTHORIZED debit orders at Telkom this has been going on for the past year i would say now... I Have contacted Telkom numerous times and given references numbers upon references numbers, with still no resolution. I am now totally out of options and frustrasted as i dont know what to do, i dont see why i should be inconvenienced having to close my Personal bank account due to staff being incompetent and not having to verify documents, as by bank acc details are being used fraudulently to pay some other persons contract at telkom, and each time i call the call centre theres always a story, but never a resolution.
Can somebody please help as this is affecting My acc for unpaid debit orders and i am being charged for unpaid debit order...as my acc is being debited 2-3 times a month.
this has been a nightmare for me.
PLEASE HELP!

Good Day

My sim card lost connection early January 2020. I went to Telkom Jabulani mall did a sim swap. The sim card only worked when I was at Telkom then lost connection as soon as I left the store. I called Telkom customer care but still was not assisted. I have been without my cell phone number for 2 months now.

Today 27/02/2020 I called Telkom customer care. I spoke to Rameez Sulaiman. Without wasting my time he helped me with my connection problem. I am glad to say I have my number back. He deserves to be a team leader. Thank you so much because this is my main number.

Mr Sulaiman thank you for your great service.

Good day,

I cancelled my account with Telkom on the 14/2/20 VIA their portal as I had no option to talk to a human being.

My reason for canceling was due to poor or lack of service. All my services were out since the 5/02/20 and only fixed on the 19/02/20. I have phoned several times within the two weeks I waited for a technician but was told every time that it was not assigned to a technician and they cant tell me when it will be fixed, but they will escalate the fault. I had to buy my own data to go through this two weeks. Telkom is and was in breach of contract.

On the 14th I was informed that a Telkom representative will contact me regarding the cancellation but I am still waiting.

Telkom cancelled my WIFI due to the high cable theft in my area and offered my another service which I declined. This was on 2 April 2018 with only 7 months of having the service. They then proceed to keep charging me which i refuse to pay as there was no service offered, handed me to the Debt Company which i submitted all corresponding documents (NDC Debt) they did not do their job and attend to the query. Then got handed over to the P&P Attorneys where i had to deal with Sharlene Rambally(Collections Paralegal) the most extremely rude and unprofessional person. Told me that Telkom reduced my bill when I asked for a statement i was told it wasnt their job to provide a statement. and the very next day sent an email to say I enjoyed Telkom services and is now liable for the original amount plus their legal fees...

To get hold of a human at Telkom that can assist is a mission. But my question is why must I pay for something that Telkom a service provider cannot provide and has a damn cheek to keep billing me and refuse to look into my query? Now I am threatened to be blacklisted !