Telkom SA SOC
Reviews and Complaints

On 9th January 2018 I received my bill and discovered that I was being billed for two ADSL lines (2 of TIN numbers) on the same service number (viz [protected])

I immediately logged a dispute; reference numbers [protected] and [protected] (namely for being billed for 2 TIN numbers as well as being billed when no service was provided.

On 19th February 2018 when I had still had no satisfactory response, I contacted Telkom telephonically again.

I received SMS notification in March 2018 advising that my disputes had been resolved satisfactorily and that a Telkom employee would be contacting me shortly. The disputes have never been resolved and I have had absolutely no communication from anyone representing Telkom.

I have made regular frequent enquiries about this matter since then without success.

Despite the number being disconnected and enjoying absolutely no service since March 2018, I am being billed R1, 577.77 each month which includes TIN number 3207338 which is incorrect - the TIN number for my service number is 3031007. The monthly amount should be +/-R800.00 if I actually am able to enjoy Telkom service which I am not at this stage due to the service being disconnected.

I look forward to a speedy and favourable response, failing which I will be forced to approach ICASA and the Ombud to resolve the matter.

Credit all amounts billed after March 2018 as i have had no service and i am not on a contract. I am on a month to month basis.
Credit the additional line added to my profile dating all the way back to January 2018.
Once this is done, i will agree to pay you for the CORRECT BILLING amounts for services rendered.

Telkom couldnt care less about their customers. In fact i have not even been contacted once to enquire why i do not pay my (incorrect) account.

I WANT THIS MATTER RESOLVED!

I requested a cancellation of my account in june 2018.

after numerous calls my service has still not been cancelled.

Deductions are still being withdrawn from my account.

I spoke to a consultant who informed me my cancellation instruction was cancelled by TELKOM.

Do date no one can sort this out.

What do I need to do to cancel this service with telkom as I DO NOT need them.

The service is pathetic, the consultants are incompetent.

I want my refund for the months since I instructed for the cancellation and the refund on my deposit.

I have just had it.

My name is Muriel Somaroo ID No. [protected], address: 51 Windsor Avenue, Prestondale, Umhlanga, Durban, Tel: [protected], Cell: [protected].

Vumatel has installed fibre at our house on the 15th of July 2018, we are still waiting for Telkom to activate the router despite 6 phone calls to 10210, and the promises that a technician would contact me within 24 to 48 hours confirming activation. I am still waiting for the call. The call center is not helpful as all they can do is sending emails to the relevant department without any success.
What is the point of advertising Fibre if Telkom cannot satisfy their customers ?

Vumatel ref. no. SN 4857544393899A9A

Telkom! get with the program, your services suck !

Muriel Somaroo

Date of incident : june 14th 2018
Client Number : [protected]
Description of incident : Lost phone
Desired Resolution : I would like to cut all ties with all parties involved in this matter, without having to carry any cost of cancellation etc : Telkom, Finrite Adminstrators and Omnisure( OldMutual) should be liable for every cost thereof

I have logged a claim with Finrite for a lost phone, in june 14th 2018, and i have experienced the worst with your choice of administrators, from the initial day of logging the claim their process is not in place, no response, unclear eta answers, incompetent consultants, false information provided, i have spent a lot of money and time trying to get to the bottom of my claim being processed.So as a Service provider i want to drop you guys and your crappy service, omnisure ( OLDMUTUAL) is not known fro such however there we go, i had to be the black sheep and be treated like dirt, whilst i'm paying money for these services.

The below is the mail thread of my complaint and issues i have.

1 of 9
TC008739

TelkomInsurance
19 Jun 2018, 09:49
to me

​Good day

Kindly note we still awaiting feedback of the usage report but there will be a slight delay due to systems not working, Apologies for the inconvinience.

Kind regards

Andile Mkhwanazi| Call Centre Agent | Representative under Supervision
Finrite Administrators (Pty) Ltd
Property Park | 389c Ontdekkers Rd | Florida | 1709
P O Box 22524 | Helderkruin | 1733
t [protected] | f [protected] | www.finrite.co.za
[protected]@finrite.co.za

From: Tshepiso Nkomo
Sent: 19 June 2018 09:13
To: TelkomInsurance
Subject: Re: Telkom Cellular Insurance Policy Schedule [protected]

Hi

Kindly advise the progress of the claim.

Regards
Tshepiso

On Fri, 15 Jun 2018 at 10:56, Tshepiso Nkomo wrote:
Hi

Kindly advise what would/will be the cause of the delay?

Regards
Tshepiso

On Fri, 15 Jun 2018 at 10:49, TelkomInsurance wrote:
Good day

we acknowledge the receipt of your documents and have loaded your claim with reference TC008739

We have requested usage however please be advised that there will be a slight delay regarding usage but upon receipt we will revert back to you.

Kind regards

Xolile Sithebe | Call Centre Agent | Representative under Supervision
Finrite Administrators (Pty) Ltd
Property Park | 389c Ontdekkers Rd | Florida | 1709
P O Box 22524 | Helderkruin | 1733
t [protected] | f [protected] | www.finrite.co.za
[protected]@finrite.co.za

From: Tshepiso Nkomo
Sent: 15 June 2018 09:54
To: TelkomInsurance
Subject: Re: Telkom Cellular Insurance Policy Schedule [protected]

Hi

See attached documents for a report of a lost phone.

On Sun, 14 Jan 2018 at 13:53, Finrite wrote:
Good Day
Trust All is well

Welcome to Telkom Cellular Insurance
Attached please find your Insurance Policy schedule

Tshepiso Nkomo
20 Jun 2018, 13:45
to TelkomInsurance

Hi

Any luck with your systems?

Tshepiso Nkomo
26 Jun 2018, 09:27
to TelkomInsurance

Hi

Any progress on this claim ?

Tshepiso Nkomo
29 Jun 2018, 11:05
to TelkomInsurance

Hi

Another request on the progress, this claim has been long overdue to be confirmed its progress very ridiculous of you guys.

Tshepiso Nkomo
2 Jul 2018, 10:03
to TelkomInsurance

Hi

is there any way you can update me on the progress of this claim?

Tshepiso Nkomo
4 Jul 2018, 09:13
to TelkomInsurance

Hi

Im with a lady by name of Priscilla on the line currently i spoke to Thuto last week, im being told or advised of the same thing when i call (our system are having issues) i logged the claim on the 15th of June, and its the 04 of July 2018 and you guys cant give me an indication of the progress of the claim after i have sent you numerous mail requests and called you guys each and every second day since i logged the claim, and yet no update whatsoever, do i need to escalate this to the ombudsman?

This is way too much for waiting seriously!

TelkomInsurance
4 Jul 2018, 09:24
to me

​Good day Sir

Please note that we do not have any feedback as yet from the telkom usage department, as we do apologies for the delay in response.

Kind regards

Thuto Mashigo| Call Centre Agent | Representative under Supervision
Finrite Administrators (Pty) Ltd
Property Park | 389c Ontdekkers Rd | Florida | 1709
P O Box 22524 | Helderkruin | 1733
t [protected] | f [protected] | www.finrite.co.za
[protected]@finrite.co.za

From: Tshepiso Nkomo
Sent: 04 July 2018 09:13
To: TelkomInsurance
Subject: Re: TC008739

Tshepiso Nkomo
4 Jul 2018, 09:34
to TelkomInsurance

Hi

I have again made a call and was advised of the same thing, i requested to speak to a line manager or supervisor since nobody can help me with my claim, i was placed on hold like Priscilla did and the phone line was cut off.

Thuto is the guy i spoke, im very livid with such service its really awful.

Tshepiso Nkomo
6 Jul 2018, 10:04
to TelkomInsurance

Hi

Thuto called me yesterday morning to tell me what he's been telling me since the initial logging of the claim( we are investigating and waiting for a usage report, theres a backlog and all that yiddy yadda of yall's at Finrite) i have a life that i have to live and without my phone i'm loosing a lot in a way i cant even communicate with my family, business and opportunities are passing by etc, i need my phone guys, can someone do their job and provide good and quality customer service [censored].

Tshepiso Nkomo
Attachments
9 Jul 2018, 12:12
to TelkomInsurance

Hi

Is this what you guys are waiting for ?

Attachments area

Tshepiso Nkomo
9 Jul 2018, 12:38
to TelkomInsurance

Hi

This is my worst experience by far when it comes to customer service, well done on being the worst insurance administrators.

How can one be on a line for more than twenty two minutes just to follow-up on a claim.

Zanele doesn't even if care about my concern and issues i have with them, how can a line manager act in such a manner towards a client?

as we speaking im holding the line, since one of the ladies advised me of yet another backlog (to obtain my usage report) she said the guy who is supposed to provide the report is working alone, how bad for an insurance that provides a big company of telecom(Telkom) with service have only one person to do that work.

TelkomInsurance
9 Jul 2018, 12:50
to me

Good day

Please see the below excess fee banking details and forward the proof of the payment to [protected]@finrite.co.za

Account number: [protected]

Account name: Finrite Administrators / Telkom Excess

Bank: Standard Bank

Branch code: 051001

Reference number: TC008739

Amount: R649.90

Bank Type: Current

Please advise on whether you will be making payment or should we return the device unrepaired

A prompt response will highly be appreciated

Should you have any queries, please feel free to contact the writer hereof.

Kind regards ​

Kind regards

Zanele Zitha| Call Centre Agent | Representative under Supervision
Finrite Administrators (Pty) Ltd
Property Park | 389c Ontdekkers Rd | Florida | 1709
P O Box 22524 | Helderkruin | 1733
t [protected] | f [protected] | www.finrite.co.za
[protected]@finrite.co.za

From: Tshepiso Nkomo
Sent: 09 July 2018 12:38

TelkomInsurance
9 Jul 2018, 12:55
to me

​Good day

No, we requested a usage report on your behalf from telkom usage department. We do not have any feedback as yet, apologies for the delayed response.

Kind regards

Thuto Mashigo| Call Centre Agent | Representative under Supervision
Finrite Administrators (Pty) Ltd
Property Park | 389c Ontdekkers Rd | Florida | 1709
P O Box 22524 | Helderkruin | 1733
t [protected] | f [protected] | www.finrite.co.za
[protected]@finrite.co.za

From: Tshepiso Nkomo
Sent: 09 July 2018 12:12

Tshepiso Nkomo
9 Jul 2018, 12:59
to TelkomInsurance

Hi

Thank you, though you said you are a line manager and i could tell you not, cause your tone and customer eccentricity is way off line for a line manager, this is what will get people on the streets, i really am going to lay a complain its been a rough three weeks for a what could've been a day work instead of days.

The excess amount is said to be for a penalty which was not clearly clarified to me in detail.

TelkomInsurance
8 Aug 2018, 13:36
to me

Good day

Please advise if you would like to proceed with the claim, if you would like to dispute excess kindly send us an email why you disputing so that we can escalate the matter

From: Tshepiso Nkomo
Sent: 09 July 2018 12:59

Tshepiso Nkomo
8 Aug 2018, 13:45
to TelkomInsurance

Hi

I would like to proceed, and yes i would like to dispute the excess requested, the reason is that you guys have stalled in approving my claim for about 30days, your consultants kept on lying and claiming that they are the line managers/supervisor for whatever reason.

I was hoping to get a call of apology for such a poor service that services a big telecom company like Telkom

I don't foresee any reason why i should pay the excess for being rendered such service?

I would like to get some response in the next two hours.

Tshepiso Nkomo
13 Aug 2018, 10:39
to TelkomInsurance

Hi

Any feedback on the excess query i have?

Tshepiso Nkomo
28 Aug 2018, 11:08 (13 days ago)
to TelkomInsurance

Hi

I called again this morning, Spoke to Karabo Lebogo, im awaiting feedback on my excess query.

Why does it take so long for you guys to do anything at all, crappy hilarious service you render to your clients.

Tshepiso Nkomo
29 Aug 2018, 10:46 (12 days ago)
to TelkomInsurance

Hi

Six minutes and more holding time wow !

I mean now how is you guys an administrator to start with?
ive been calling from [protected] so you know and im aware that you guys are ignoring my calls and you even drop the line how is that for a liver!

Tshepiso Nkomo
29 Aug 2018, 11:04 (12 days ago)
to TelkomInsurance

Hi

I had to call telkom complAINTS LINE TO GET THROUGH TO FINRITE ON NUMBER [protected] IM ON THE LINE WITH AVIWE, WHOM CONNECTED THE CALL, IM BEING CONFERENCE CALLED SPEAKING TO PRICILLA RAMARU FROM FINRITE

WHY DO I HAVE TO ENDURE SO MUCH TROUBLES WITH GETTING SERVICED WELL, ESPECIALLY CONSIDERING THAT IM PAYING !

IS IT WORTH IT EVENING PAYING FOR YOUR CRAPPY POOR SERVICE?

Tshepiso Nkomo
29 Aug 2018, 11:17 (12 days ago)
to NATCC, mrweboa

FYI

This is the issue i have with your Insurance company.

Tshepiso Nkomo
29 Aug 2018, 11:52 (12 days ago)
to TELKOMINSURANCE, NATCC, mrweboa

Good Day

Kindly see proof of payment, of which i need to be re-reimbursed, regarding the kind of service i have received from the Insurance Administrators by the name of (Finrite)

I have spent a lot of time and money trying to get a proper service and clear concise communication of the claim in question, i have lost a lot of opportunities because of not having a cellphone.

I would like the manager to have a look at my emails i have sent to Finrite and also have a tack record of my number ([protected]) i have been using to get in contact with Finrite

Poor Service of Note i have never been so mistreated and i have never spent so much on getting what is rightfully mine

I need a device of my choice to be delivered to my work address by end of business tomorrow :
39 Renaissance Drive, Crown Mines, Johannesburg, 2092

MY CONTACT NUMBER IS : [protected] / [protected] /[protected]

Your Urgent respond is awaited

Regards

Tshepiso Nkomo

std bank (1).jpg

Tshepiso Nkomo
29 Aug 2018, 13:44 (12 days ago)
to NATCC, mrweboa, TELKOMINSURANCE

Hi Aviwe

Im with Vusikhaya Nquma on the line im holding for you, its been sixteen minutes and counting now.

I hope you guys have a good reason for all of this trouble you costing and causing me !

Tshepiso Nkomo
29 Aug 2018, 13:51 (12 days ago)
to nqumav, NATCC, mrweboa, TELKOMINSURANCE

Vusikhaya

Please see the above and my details listed

Tshepiso Nkomo
29 Aug 2018, 14:02 (12 days ago)
to NATCC, mrweboa, TELKOMINSURANCE, nqumav

Hi

I cant be asked for an ITC NUMBER IF THE CLAIM WAS APPROVED ON TOP OF THAT I WAS PROVIDED WITH A REFERENCE NUMBER FROM FINRITE

IM LIVID WITH THESE GUYS FOR REAL!

POOR SERVICE

I HOPE SOMEONE READS THE THREAD OF THIS MAIL.

Tshepiso Nkomo
29 Aug 2018, 15:13 (12 days ago)
to NATCC, mrweboa, TELKOMINSURANCE, nqumav

Hi All

Any Luck with my claim, progress and all?

Tshepiso Nkomo
30 Aug 2018, 09:35 (11 days ago)
to NATCC, mrweboa, TELKOMINSURANCE, nqumav

Good Morning

Aviwe, Vusikhaya, TelkomInsurance and Priscilla the last people i spoke to yesterday, i'm awaiting your response on my claim, grievances, poor service, excess absorption, a device of my choice, and that it gets delivered today by end of business to my work address.

I want an apology from the senior of both parties Telkom and its Insurance Administrator (Finrite)

I need to be advised of the process together with the SLA's in place, ETA and all that regarding claiming and fees of one being able to stay connected.

I need prompt feedback...

Consumer board should be thrilled with such service you Rendering.

Regards

Tshepiso Nkomo
30 Aug 2018, 11:49 (11 days ago)
to info, psenekal, hanlie, nqumav, mrweboa, TELKOMINSURANCE, NATCC

Hi

I need your help with getting my claim sorted, can you please assist me.

Regards

Tshepiso Nkomo
30 Aug 2018, 14:46 (11 days ago)
to complaints, mrweboa, nqumav, TELKOMINSURANCE, NATCC, hanlie, psenekal, info

Hi

Im on the line with Thuto Maseshego from Finrite, right now about this time im placed on hold, he got back to me and advised that he will ask one of the line managers to call me back.

Tshepiso Nkomo
30 Aug 2018, 15:22 (11 days ago)
to kamkaz, mrweboa, nqumav, TELKOMINSURANCE, NATCC, complaints

Hi

I'm with Zoliswa Kamka on the line, what, Vusikhaya from Telkom advised me of doesn't seem to have been a lucrative information at all.

i'm on the line now with her awaiting feedback...

She gets back and she tells me they still awaiting proof of payment on the other hand Finrite wants an ITC NUMBER, HOW DID THEY EVEN APPROVE THE CLAIM?

I'M DEALING WITH TWO TERRIBLE SERVICE PROVIDERS !LORD HELP ME PLEASE

Tshepiso Nkomo
30 Aug 2018, 15:52 (11 days ago)
to mrweboa, nqumav, TELKOMINSURANCE, NATCC, complaints, kamkaz

The lady by the name of Karabo Lebogo from (FINRITE), called me from the number : [protected], HER TONE WAS VERY REPRIMANDING AND RUDE TOWARDS ME AS A CLIENT WHO'S BEING SCREWED AROUND LIKE A BOLT NUT,

How possible is that a claim gets authorized without a proper thorough check up of all the required details.

Tshepiso Nkomo
30 Aug 2018, 16:08 (11 days ago)
to dianak, mrweboa, TELKOMINSURANCE, complaints, kamkaz, NATCC, nqumav

Hi Diana

Please see my concerns and grievances, above and advise if this is how one should be provided with such Humor.

May you get me the contact details of the underwriter urgently.

I want a device of my choice, you ( Finrite)should absorb the excess also.

Diana Kruger
30 Aug 2018, 16:11 (11 days ago)
to TelkomInsurance, Kenaope, Telkom, me, [protected]@telkom.co.za, Finrite, [protected]@telkom.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za

Good day Mr Nkomo

As per our discussion please note that we need you to black list your device.

As soon as the device is black listed we will be able to continue with replacing your device.

Please note that if the P8 Lite 2017 Gold is no longer available then only we will be able to supply you with replacement options(As per your policy wording this will be a device within the same insured value as the P8 Lite 2017)

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Thursday, 30 August 2018 16:08
To: Diana Kruger
Cc: [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; [protected]@telkom.co.za
Subject: Re: TC008739

Tshepiso Nkomo
Attachments
30 Aug 2018, 16:24 (11 days ago)
to makatp, dianak, mrweboa, TelkomInsurance, complaints, NATCC, nqumav, kenaopem, Telkomsupport

Hi Diana

Do you have the details, of the underwriter ?

What about the run around I've been having with you guys?

Attachments area

Tshepiso Nkomo
30 Aug 2018, 16:41 (11 days ago)
to tpippos, mrweboa, dianak, TelkomInsurance, complaints, NATCC, nqumav, kenaopem, Telkomsupport, makatp

Hi

My name is : Tshepiso Nkomo, i am a Procurement Administrator, my contact number is : [protected]/ [protected]/ [protected]
Nature of engagement : I'm a client
Nature of Complaint : Service delivery, Poor service, value of money, customer service and Incompetent Insurance administrator.
I have all communication on mail above if it would suit please peruse through and see the struggle, pain and suffering i have endured.

Tshepiso Nkomo
Attachments
30 Aug 2018, 16:52 (11 days ago)
to kamkaz, dianak, mrweboa, TelkomInsurance, complaints, NATCC, nqumav, kenaopem, Telkomsupport

Hi

ITC NUMBER : 008739

What are my replacement options? when will i receive my device? are you going to absorb the excess, since i now have two figures which i was advised of ?

Are all of my mails that i have been sending back and forth to myself and all the calls i have made be considered ?

Attachments area

Diana Kruger
30 Aug 2018, 16:58 (11 days ago)
to [protected]@telkom.co.za, TelkomInsurance, Finrite, [protected]@telkom.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za, Kenaope, Telkom, [protected]@deloitte.co.nz, me

Good day Mr Nkomo

Thank you for your email, please note that the black listed number supplied is not correct.

Please can you phone 081180 to black list the device with the service provider. As explained we cannot continue with your claim without the ITC number.

Please accept our apologies for the service you have received we will listing to all the calls and make sure the consultant are reprimanded

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Thursday, 30 August 2018 16:53
To: Diana Kruger
Cc: [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; [protected]@telkom.co.za; Kenaope Mpofu; Telkom Support
Subject: Re: TC008739

Tshepiso Nkomo
Attachments
31 Aug 2018, 08:20 (10 days ago)
to mrweboa, NATCC, nqumav, dianak, TelkomInsurance, complaints, kenaopem, Telkomsupport, Thomas

Hi Aviwe and Vusikhaya

The lady by the name of Zoliswa provided me with an incorrect ITC number, im requested to call a certain number to obtain the ITC number.

May you please intervene on this matter as im GATVOL with both the parties and your service.

Attachments area

Aviwe Mrwebo (A)
31 Aug 2018, 08:24 (10 days ago)
to Vusikhaya, me

Good Day

Kindly call our mobile department on 081180.

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: 31 August 2018 08:21 AM
To: Aviwe Mrwebo (A); National Customer Care; Vusikhaya Nquma (V)
Cc: [protected]@finrite.co.za; [protected]@finrite.co.za; [protected]@finrite.co.za; [protected]@finrite.co.za; [protected]@finrite.co.za; Thomas Pippos
Subject: Re: TC008739

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Thursday, 30 August 2018 16:08
To: Diana Kruger
Cc: [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; [protected]@telkom.co.za
Subject: Re: TC008739

Hi Diana

Please see my concerns and grievances, above and advise if this is how one should be provided with such Humor.

May you get me the contact details of the underwriter urgently.

I want a device of my choice, you ( Finrite)should absorb the excess also.

On Thu, 30 Aug 2018 at 15:52, Tshepiso Nkomo wrote:

The lady by the name of Karabo Lebogo from (FINRITE), called me from the number : [protected], HER TONE WAS VERY REPRIMANDING AND RUDE TOWARDS ME AS A CLIENT WHO'S BEING SCREWED AROUND LIKE A BOLT NUT,

How possible is that a claim gets authorized without a proper thorough check up of all the required details.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Tshepiso Nkomo
31 Aug 2018, 08:36 (10 days ago)
to MrweboA, NqumaV

Hi

Why did Vusikhaya advise that me that he can be able to obtain that, i don't have the IMEI NUMBER with me

Aviwe Mrwebo (A)
31 Aug 2018, 08:40 (10 days ago)
to me, Vusikhaya

For ITC number. call 081180.

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: 31 August 2018 08:36 AM
To: Aviwe Mrwebo (A)
Cc: Vusikhaya Nquma (V)
Subject: Re: TC008739

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]

Tshepiso Nkomo
31 Aug 2018, 09:26 (10 days ago)
to complaints, info, comments

Hi

My ID NUMBER IS :[protected]
My name is Tshepiso Nkomo
My contact number is : [protected]
My Telkom number is : [protected]
My claim reference number is : TC008739

Kindly intervene on this matter regarding my claim and the poor ridiculous service i have received from finrite and telkom regarding my claim.

i have all the communication on the above mail thread for any reference and follow up i have made including to exclude call records i have made to Finrite and Telkom

Such Service is ridiculous, my claim has been going on for more than two months!

Comments
31 Aug 2018, 09:59 (10 days ago)
to [protected]@finrite.co.za, me, [protected]@mf.co.za, [protected]@faisombud.co.za

Good Day,

Please be advised that you have escalated this complaint to Aon South Africa Pty Ltd, which is a separate legal entity from Finrite.

We have cc'd the complaints department at Finrite, for their review and handle of the below in order to provide to you advise and assistance.

Kind Regards,

Comments

Aon South Africa (Pty) Ltd | Legal and Compliance Department

The Place | 1 Sandton Drive | Sandhurst, Sandton | 2196

P O Box 1874 | Parklands | 2121

t +[protected] | f +[protected]

[protected]@aon.co.za

aon.co.za | Facebook | Twitter

Complaints/Compliments: [protected]@aon.co.za

Aon is a Principal Partner of Manchester United

Aon South Africa (Pty) Ltd is an Authorised Financial Services Provider | License # 20555

Aon South Africa is rated a Level 2 Contributor to BBBEE

http://www.aon.co.za/disclaimer

On all services provided, Aon's Terms & Conditions of Business, as amended from time to time, are applicable and can be found at http://www.aon.co.za/terms-of-trade or will be sent to you upon request.

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: 31 August 2018 09:27 AM
To: [protected]@mf.co.za; [protected]@faisombud.co.za; Comments
Subject: Fwd: TC008739

Finrite Complaints
31 Aug 2018, 10:20 (10 days ago)
to Comments, me, [protected]@mf.co.za, [protected]@faisombud.co.za

Good day,

We hereby acknowledge receipt of complaint and the matter is currently being investigated.

Should you have any queries please don't hesitate to contact the writer hereof.

Kind Regards,

Natasha Carr | Complaints Administrator
Finrite Insurance Administrators.
Property Park | 389c Ontdekkers Rd | Florida | 1709
P O Box 22524 | Helderkruin | 1733
t +[protected] | f +[protected] www.finrite.co.za
[protected]@finrite.co.za

From: Nkhensani Khoza on behalf of Comments
Sent: Friday, August 31, 2018 09:59
To: Tshepiso Nkomo; [protected]@mf.co.za; [protected]@faisombud.co.za
Cc: Finrite Complaints
Subject: RE: TC008739

...

[Message clipped] View entire message

Tshepiso Nkomo
Attachments
3 Sep 2018, 09:13 (7 days ago)
to dianak, mrweboa, TelkomInsurance, kamkaz, NATCC, nqumav, kenaopem, Telkomsupport, Thomas, complaints

Good Morning

My ITC reference number is : [protected]

Attachments area

Tshepiso Nkomo
3 Sep 2018, 14:19 (7 days ago)
to dianak, mrweboa, TelkomInsurance, complaints, kamkaz, NATCC, nqumav, kenaopem, Telkomsupport, Thomas

Hi

Is the company Finrite Still operating ?

I have sent you guys an email in the morning and still no consent of receiving the mail.

Tshepiso Nkomo
3 Sep 2018, 16:19 (7 days ago)
to wbrowniii, info, Registry, complaints, P.Moilwa, mrweboa, TelkomInsurance, dianak, complaints, NATCC, nqumav, kenaopem, Telkomsupport, Thomas

Good Day

I need assistance with regards to the service i have received from the service provider and its insurance administrator.

It would thrill me to advise what you need to be able to assist me in what has been three months of misery and frustration.

Diana Kruger
3 Sep 2018, 17:15 (7 days ago)
to me, [protected]@deloitte.com, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, [protected]@telkom.co.za, TelkomInsurance, Finrite, [protected]@telkom.co.za, [protected]@telkom.co.za, Kenaope, Telkom, Thomas

Good day

Thank you for your email, please note your device have been requested from the replacement department.

As soon as we receive the waybill number or replacement options we will be in contact with you.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Monday, 03 September 2018 16:20
To: [protected]@deloitte.com; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za
Cc: [protected]@telkom.co.za; TelkomInsurance; Diana Kruger; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; Kenaope Mpofu; Telkom Support; Thomas Pippos
Subject: Re: TC008739

Good Day

I need assistance with regards to the service i have received from the service provider and its insurance administrator.

It would thrill me to advise what you need to be able to assist me in what has been three months of misery and frustration.

On Mon, 3 Sep 2018 at 14:19, Tshepiso Nkomo wrote:

Hi

Is the company Finrite Still operating ?

I have sent you guys an email in the morning and still no consent of receiving the mail.

On Mon, 3 Sep 2018 at 09:13, Tshepiso Nkomo wrote:

Good Morning

My ITC reference number is : [protected]

What are my replacement options? when will i receive my device? are you going to absorb the excess, since i now have two figures which i was advised of ?

On Thu, 30 Aug 2018 at 16:58, Diana Kruger wrote:

Good day Mr Nkomo

Thank you for your email, please note that the black listed number supplied is not correct.

Please can you phone 081180 to black list the device with the service provider. As explained we cannot continue with your claim without the ITC number.

Please accept our apologies for the service you have received we will listing to all the calls and make sure the consultant are reprimanded

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Thursday, 30 August 2018 16:53
To: Diana Kruger
Cc: [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; [protected]@telkom.co.za; Kenaope Mpofu; Telkom Support
Subject: Re: TC008739

Hi

ITC NUMBER : 008739

What are my replacement options? when will i receive my device? are you going to absorb the excess, since i now have two figures which i was advised of ?

Are all of my mails that i have been sending back and forth to myself and all the calls i have made be considered ?

On Thu, 30 Aug 2018 at 16:11, Diana Kruger wrote:

Good day Mr Nkomo

As per our discussion please note that we need you to black list your device.

As soon as the device is black listed we will be able to continue with replacing your device.

Please note that if the P8 Lite 2017 Gold is no longer available then only we will be able to supply you with replacement options(As per your policy wording this will be a device within the same insured value as the P8 Lite 2017)

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

Tshepiso Nkomo
Attachments
4 Sep 2018, 08:12 (6 days ago)
to dianak, wbrowniii, info, Registry, complaints, P.Moilwa, mrweboa, TelkomInsurance, complaints, NATCC, nqumav, kenaopem, Telkomsupport, Thomas

Good Morning Diana

I fail to understand why it takes you the whole day to just notify me as a client that you have received my mail.

I also fail to understand was to why you not answering my questions, the issues i have and my demands given your dilemma and the headache you and your team caused me.

I'm awaiting an answer on all the issues i have presented to you, this is very pathetic!

Attachments area

Diana Kruger
4 Sep 2018, 08:15 (6 days ago)
to me, [protected]@deloitte.com, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, [protected]@telkom.co.za, TelkomInsurance, Finrite, [protected]@telkom.co.za, [protected]@telkom.co.za, Kenaope, Telkom, Thomas

Good day

Thank you for your email, please note that we have received your waybill number to be able to track the delivery of your device (please see details below).

http://www.courierit.co.za/

TM Insurance Replace 4348373 has been saved (delivery [protected] created)

Please note that we will address the service constants and apoligies for the delay in you replacement being send.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Tuesday, 04 September 2018 08:13
To: Diana Kruger
Cc: [protected]@deloitte.com; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; Kenaope Mpofu; Telkom Support; Thomas Pippos
Subject: Re: TC008739

Tshepiso Nkomo
Attachments
4 Sep 2018, 08:30 (6 days ago)
to dianak, wbrowniii, info, Registry, complaints, P.Moilwa, mrweboa, TelkomInsurance, complaints, NATCC, nqumav, kenaopem, Telkomsupport, Thomas

Hi

What device is being sent to me ?

Attachments area

Tshepiso Nkomo
5 Sep 2018, 09:38 (5 days ago)
to dianak, wbrowniii, info, Registry, complaints, P.Moilwa, mrweboa, TelkomInsurance, complaints, NATCC, nqumav, kenaopem, Telkomsupport, Thomas

Hi

After i was advised that my device was out of stock, i received it this morning, Thanks for that, now i need my questions answered and my case be investigated thoroughly, on that note i have paid excess which i have requested that the Insurance administrator Finrite Absorb given the service rendered to me, i have been using a landline to get to the bottom of this matter along with the data i use to get clarity and clarification on my claim, The lady Priscilla advised me of a different amount of the excess to be paid by me (R350) and i paid R650.

Given my efforts to get in touch with you in any form and efforts has been a lengthy and commercially straining process that costed me a lot of time and money, if i would calculate the money i have used to call and the data to get in the bottom of this My God Trevor Manuel would be reinstated as the Minister of Finance to issue a settlement statement.

I need that be NOTED IMMEDIATELY and concisely revert with a satisfactory way for me to proceed using your services as an Insurance administrator and Telkom as a service provider Should give a reason enough to Still be their Customer.

Diana Kruger
5 Sep 2018, 10:50 (5 days ago)
to Samantha, me, [protected]@deloitte.com, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, [protected]@telkom.co.za, TelkomInsurance, Finrite, [protected]@telkom.co.za, [protected]@telkom.co.za, Kenaope, Telkom, Thomas

Good day Mr. T Nkomo

Please accept our sincere apology for any inconvenience that you may have incurred during the lodging of your Telkom insurance claim.

Please be advise we have received the go ahead from the underwriter to waive the penalty fee of R300.00, this is the reason why you received different information from 2 agents.

Pricilla advise you correctly as she received the email from the underwriter, we will be refunding you an amount of R300.00 .

Kindly forward us your banking details to action the refund

We wish to thank you for raising the complaint with Finrite Administrators. The opportunity identified allows us

to improve our processes and service to you as a valued Telkom customer.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Wednesday, 05 September 2018 09:38
To: Diana Kruger
Cc: [protected]@deloitte.com; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; Kenaope Mpofu; Telkom Support; Thomas Pippos
Subject: Re: TC008739

Hi

After i was advised that my device was out of stock, i received it this morning, Thanks for that, now i need my questions answered and my case be investigated thoroughly, on that note i have paid excess which i have requested that the Insurance administrator Finrite Absorb given the service rendered to me, i have been using a landline to get to the bottom of this matter along with the data i use to get clarity and clarification on my claim, The lady Priscilla advised me of a different amount of the excess to be paid by me (R350) and i paid R650.

Given my efforts to get in touch with you in any form and efforts has been a lengthy and commercially straining process that costed me a lot of time and money, if i would calculate the money i have used to call and the data to get in the bottom of this My God Trevor Manuel would be reinstated as the Minister of Finance to issue a settlement statement.

I need that be NOTED IMMEDIATELY and concisely revert with a satisfactory way for me to proceed using your services as an Insurance administrator and Telkom as a service provider Should give a reason enough to Still be their Customer.

On Tue, 4 Sep 2018 at 08:30, Tshepiso Nkomo wrote:

Hi

What device is being sent to me ?

On Tue, 4 Sep 2018 at 08:15, Diana Kruger wrote:

Good day

Thank you for your email, please note that we have received your waybill number to be able to track the delivery of your device (please see details below).

http://www.courierit.co.za/

TM Insurance Replace 4348373 has been saved (delivery [protected] created)

Please note that we will address the service constants and apoligies for the delay in you replacement being send.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Tuesday, 04 September 2018 08:13
To: Diana Kruger
Cc: [protected]@deloitte.com; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; [protected]@telkom.co.za; TelkomInsurance; Finrite Complaints; [protected]@telkom.co.za; [protected]@telkom.co.za; Kenaope Mpofu; Telkom Support; Thomas Pippos
Subject: Re: TC008739

Good Morning Diana

I fail to understand why it takes you the whole day to just notify me as a client that you have received my mail.

I also fail to understand was to why you not answering my questions, the issues i have and my demands given your dilemma and the headache you and your team caused me.

I'm awaiting an answer on all the issues i have presented to you, this is very pathetic!

On Mon, 3 Sep 2018 at 17:15, Diana Kruger wrote:

Good day

Thank you for your email, please note your device have been requested from the replacement department.

As soon as we receive the waybill number or replacement options we will be in contact with you.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

Tshepiso Nkomo
Attachments
5 Sep 2018, 11:37 (5 days ago)
to complaints, dianak, NATCC, nqumav, Telkomsupport, kenaopem, samanthah, mrweboa, complaints, TelkomInsurance, info, Registry, complaints, P.Moilwa, Thomas

Hi

You don't seem to get my requests in this regard, what i want you to do, is to provide me with a value of the calls i made to you and the value of the data used to send you emails, and then you tell me if im eligible to even pay anything as means of excess to you guys, if the underwriter has provided you with that information of waiving the excess, then ask the Underwriter to absorb the excess at all and refund me my R650.

I need proof and/or confirmation of the amount to be waived coming from the Underwriter, as it seems there's no communication between the two, who do liaise with and on what level is my case presented.

I will only proved my banking details on one reason : that you absorb the excess at all either than that, the matter will be ongoing till i find pure pleasure.

Telkom should also avail themselves on this and such matters to eliminate screw up's, i should be cancelling all my binds with them as soon as i am completely satisfied and i am offered the best of THEE SERVICE

TILL THEN!

Attachments area

Diana Kruger
5 Sep 2018, 16:09 (5 days ago)
to me, [protected]@telkom.co.za, [protected]@telkom.co.za, Telkom, Kenaope, Samantha, [protected]@telkom.co.za, Finrite, TelkomInsurance, [protected]@ominsure.co.za, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, Thomas

Good day Tshepiso

As per our telephonic discussion please note that I have referred the below to senior management and we will get back to you as soon as possible.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Wednesday, 05 September 2018 11:38
To: Diana Kruger; [protected]@telkom.co.za; [protected]@telkom.co.za; Telkom Support; Kenaope Mpofu; Samantha Hartebees; [protected]@telkom.co.za; Finrite Complaints; TelkomInsurance; [protected]@ominsure.co.za
Cc: [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; Thomas Pippos
Subject: Re: TC008739

Hi

You don't seem to get my requests in this regard, what i want you to do, is to provide me with a value of the calls i made to you and the value of the data used to send you emails, and then you tell me if im eligible to even pay anything as means of excess to you guys, if the underwriter has provided you with that information of waiving the excess, then ask the Underwriter to absorb the excess at all and refund me my R650.

I need proof and/or confirmation of the amount to be waived coming from the Underwriter, as it seems there's no communication between the two, who do liaise with and on what level is my case presented.

I will only proved my banking details on one reason : that you absorb the excess at all either than that, the matter will be ongoing till i find pure pleasure.

Telkom should also avail themselves on this and such matters to eliminate screw up's, i should be cancelling all my binds with them as soon as i am completely satisfied and i am offered the best of THEE SERVICE

TILL THEN!

On Wed, 5 Sep 2018 at 10:50, Diana Kruger wrote:

Good day Mr. T Nkomo

Please accept our sincere apology for any inconvenience that you may have incurred during the lodging of your Telkom insurance claim.

Please be advise we have received the go ahead from the underwriter to waive the penalty fee of R300.00, this is the reason why you received different information from 2 agents.

Pricilla advise you correctly as she received the email from the underwriter, we will be refunding you an amount of R300.00 .

Kindly forward us your banking details to action the refund

We wish to thank you for raising the complaint with Finrite Administrators. The opportunity identified allows us

to improve our processes and service to you as a valued Telkom customer.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

Tshepiso Nkomo
Attachments
6 Sep 2018, 14:14 (4 days ago)
to dianak, NATCC, nqumav, Telkomsupport, kenaopem, samanthah, mrweboa, complaints, TelkomInsurance, complaints, info, Registry, complaints, P.Moilwa, Thomas

Good Day

Has your Senior management received my issues?

Attachments area

Tshepiso Nkomo
7 Sep 2018, 12:40 (3 days ago)
to info, info, complaints, NATCC, dianak, nqumav, Telkomsupport, kenaopem, samanthah, mrweboa, complaints, TelkomInsurance, info, Registry, complaints, P.Moilwa, Thomas

Good Day

Kindly advise the progress on this Reference : [protected]

My complaint has not been attended to and im frustrated and livid with the service im rendered by Telkom, Finrite and the underwriters of the insurance administrator Old Mutual.

My claim reference number from Finrite is : TC008739

An urgent intervention would be greatly and much appreciated

My cell number is : [protected]/[protected] and Work number is [protected]
My ID NUMBER : [protected]
Diana is a manager at Finrite she advised that my issues is escalated to the senior management and its been two days, without the senior management came back to me with anything.

Its very difficult to deal with a withering company like these ones

Diana Kruger
7 Sep 2018, 15:28 (3 days ago)
to me, [protected]@faisombud.co.za, [protected]@osti.co.za, [protected]@ominsure.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za, Telkom, Kenaope, Samantha, [protected]@telkom.co.za, Finrite, TelkomInsurance, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, Thomas

Good day Mr Mkhize

We acknowledge receipt of the below email.

We will provide feedback soonest.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Friday, 07 September 2018 12:40
To: [protected]@faisombud.co.za; [protected]@osti.co.za; [protected]@ominsure.co.za
Cc: [protected]@telkom.co.za; Diana Kruger; [protected]@telkom.co.za; Telkom Support; Kenaope Mpofu; Samantha Hartebees; [protected]@telkom.co.za; Finrite Complaints; TelkomInsurance; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; Thomas Pippos
Subject: Re: TC008739

Good Day

Kindly advise the progress on this Reference : [protected]

My complaint has not been attended to and im frustrated and livid with the service im rendered by Telkom, Finrite and the underwriters of the insurance administrator Old Mutual.

My claim reference number from Finrite is : TC008739

An urgent intervention would be greatly and much appreciated

My cell number is : [protected]/[protected] and Work number is [protected]

My ID NUMBER : [protected]

Diana is a manager at Finrite she advised that my issues is escalated to the senior management and its been two days, without the senior management came back to me with anything.

Its very difficult to deal with a withering company like these ones

On Thu, 6 Sep 2018 at 14:14, Tshepiso Nkomo wrote:

Good Day

Has your Senior management received my issues?

On Wed, 5 Sep 2018 at 16:09, Diana Kruger wrote:

Good day Tshepiso

As per our telephonic discussion please note that I have referred the below to senior management and we will get back to you as soon as possible.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

Tshepiso Nkomo
Attachments
7 Sep 2018, 16:10 (3 days ago)
to dianak, info, info, complaints, NATCC, nqumav, Telkomsupport, kenaopem, samanthah, mrweboa, complaints, TelkomInsurance, info, Registry, complaints, P.Moilwa, Thomas

Hi

My Surname is not Mkhize
I am Mr Tshepiso Nkomo

Attachments area
Gmail virus scanners are temporarily unavailable - The attached files haven't been scanned for viruses. Download these files at your own risk.

Diana Kruger
7 Sep 2018, 16:08 (3 days ago)
to me, [protected]@faisombud.co.za, [protected]@osti.co.za, [protected]@ominsure.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za, Telkom, Kenaope, Samantha, [protected]@telkom.co.za, Finrite, TelkomInsurance, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, Thomas

Good day Nkomo

We acknowledge receipt of the below email.

We will provide feedback soonest.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Description: Description: Description: Description: Description: Finrite logo

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: Friday, 07 September 2018 12:40
To: [protected]@faisombud.co.za; [protected]@osti.co.za; [protected]@ominsure.co.za
Cc: [protected]@telkom.co.za; Diana Kruger; [protected]@telkom.co.za; Telkom Support; Kenaope Mpofu; Samantha Hartebees; [protected]@telkom.co.za; Finrite Complaints; TelkomInsurance; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; Thomas Pippos
Subject: Re: TC008739

Good Day

Kindly advise the progress on this Reference : [protected]

My complaint has not been attended to and im frustrated and livid with the service im rendered by Telkom, Finrite and the underwriters of the insurance administrator Old Mutual.

My claim reference number from Finrite is : TC008739

An urgent intervention would be greatly and much appreciated

My cell number is : [protected]/[protected] and Work number is [protected]

My ID NUMBER : [protected]

Diana is a manager at Finrite she advised that my issues is escalated to the senior management and its been two days, without the senior management came back to me with anything.

Its very difficult to deal with a withering company like these ones

On Thu, 6 Sep 2018 at 14:14, Tshepiso Nkomo wrote:

Good Day

Has your Senior management received my issues?

On Wed, 5 Sep 2018 at 16:09, Diana Kruger wrote:

Good day Tshepiso

As per our telephonic discussion please note that I have referred the below to senior management and we will get back to you as soon as possible.

Should you require any further information, please do not hesitate to contact the writer hereof.

Kind regards

Diana Kruger | Team Manager

Finrite Insurance Administrators (Pty) Ltd

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za

Error! Filename not specified.

Tshepiso Nkomo
Attachments
7 Sep 2018, 16:52 (3 days ago)
to Refilwe

Hi

My Reference is : N800/18GP

I HAVE FORWARDED YOU THIS MAIL THREAD AS IT CONTAINS EVERYTHING I HAVE REGARDING MY COMPLAINT

3 Attachments

Tshepiso Nkomo
Attachments
7 Sep 2018, 16:54 (3 days ago)
to jo-anneg

3 Attachments

Kenaope Mpofu
7 Sep 2018, 17:03 (3 days ago)
to Diana, [protected]@faisombud.co.za, [protected]@osti.co.za, [protected]@ominsure.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za, Telkom, Samantha, [protected]@telkom.co.za, Finrite, TelkomInsurance, [protected]@cgso.org.za, [protected]@thenct.org.za, [protected]@thencc.org.za, P.[protected]@thencc.org.za, Thomas, me

Good day Mr. Nkomo.

Please accept our sincere apology for any inconvenience that you may have incurred during the lodging of your Telkom insurance claim.

Please be advise we have escalated your matter to the underwriter for final decision to refund the full amount of excess fee back to you.

We will provide feedback before close of business Monday.

Description: cid:image001.[protected]@01D13407.EDB9D790

Should you have any queries, please do not hesitate to contact the writer hereof

Kind Regards

Kenaope Sarah Mpofu | Senior Call Centre Manager | FAIS Supervisor

Finrite Insurance Administrators,

Property Park | 389c Ontdekkers Rd | Florida | 1709

P O Box 22524 | Helderkruin | 1733

t +[protected] | f +[protected]

[protected]@finrite.co.za | www.finrite.co.za

From: Tshepiso Nkomo [mailto:[protected]@gmail.com]
Sent: 07 September 2018 04:11 PM
To: Diana Kruger
Cc: [protected]@faisombud.co.za; [protected]@osti.co.za; [protected]@ominsure.co.za; [protected]@telkom.co.za; [protected]@telkom.co.za; Telkom Support; Kenaope Mpofu; Samantha Hartebees; [protected]@telkom.co.za; Finrite Complaints; TelkomInsurance; [protected]@cgso.org.za; [protected]@thenct.org.za; [protected]@thencc.org.za; P.[protected]@thencc.org.za; Thomas Pippos
Subject: Re: TC008739

Tshepiso Nkomo
14:54 (26 minutes ago)
to MrweboA, NqumaV

Hi Aviwe and Mr Nquma

I need you guys to please advise me of any other option i have of getting my device insured, your option of administrators is just a terrible loss, i dont want anything to do with Finrite insurance administrators, after all that has happened i need you guys to advise me of how i can cancel my contract with you also.

The whom it may concern,
Re: problematic cancellation of service - telkom fixed voice service
Service details
Type - telkom fixed voice service
Telephone # - [protected]
Account # - [protected]
Acc. Holder - mr otto coetzer,
Id# [protected]
On behalf of mr otto coetzer… here follow's the details of the cancellation process followed to date;
1. 2017/10/31 - filled in consumers request for contract and service cancellation as supplied by telkom, vincent branch, east london.
2. 2017/11/3 - emailed said form + copy of id to [protected]@telkom.co.za
3. 2017/12/08 - mr coetzer paid notice month account dated 2017/11/19
4. 2018/02/01 - phoned customer care "10210", spoke to mrs modiale. She requested copies of all original forms and emails to be forwarded to her and she said she would attend to the matter.
5. 2018/02/02 - copy of all forms and prior communications emailed to mrs modiale at [protected]@telkom.co.za requesting her to attend to the matter as she promised via the previous telephonic communication.
6. 2018/04/17 - emailed mrs modiale again to follow up. Receive no response.
7. 2018/05/14 - visited telkom, vincent branch, east london to enquire about cancellation of service and account, and regarding the [protected]@telkom.co.za address. A telkom employee, mrs zimkhitha, confirmed that this email address is no longer in use. Mrs zimkhitha took copies of previous cancellation form and of all previous communication and filled in a general enquiry as to "cancellation escalation" form. She supplied mr coetzer with a copy of said form and assured mr coetzer that the cancellation would be done. Mr coetzer received a sms with a reference number, 877799 on the same day confirming receipt of communication.
8. 2018/08/31 - mr coetzer's son visited telkom, vincent branch, east london and was informed by an employee, name unconfirmed, that all cancellation processes have to be captured online. He explained that mr coetzer would have to register as a telkom account holder online, link the necessary account, request the cancelation of the account and load / attach a. Pdf file with notes and copies of documentation regarding previous cancelation requests. The telkom employee confirmed that by doing so the cancellation date would be backdated to the original date.
9. 2018/09/07 - mr coetzer registered as a telkom account holder on line and followed the process explained above. However, when the cancellation of the account was requested the process could not be completed as the online service indicated "this service is suspended".
Mr coetzer went back to telkom, vincent brach and explained that he could not cancel the service due to the system indicating a "suspended service". The same unnamed employee explained that in this case mr coetzer would have to settle the outstanding balance on the account to have it reinstated and then cancel the service online and backdate it to the original date i.e. 2017/10/31
As far as we are concerned we proceeded with due diligence in accordance with telkom's terms and conditions at present date and time. All errors and misconducts experienced while attempting to cancel this service occurred on telkom's part and in future all time and money spent to resolve this matter should be for telkom's attention.
Take note that the last account received was dated 2018/07/18 and was for an outstanding amount of r 1, 829.15. We do not accept this amount as it includes accounts for every month from 2017/11/19. Mr coetzer paid notice month account dated 2017/11/19 on 2017/12/08.
Due to the current problems experienced and telkom's lack of professionalism with dealing with this matter, we have no guarantee that if the said incorrect balance was settled by us just to reinstate the service to then cancel the service according to telkom, that this error will be corrected and the money paid, reversed.
We include all documentation referred to…
We consider this matter been dealt with and no further action is required on our part.

For and on behalf of otto coetzer

Anton coetzer

We have 4 adsl lines and are being charged double we havnt been given our integrated sim cards that we were promised when we upgraded our ADSL lines! Telkom is charging us the new subscription rates ans well as the old subscription amounts! we have 3 business telephone lines which we recently moved to desk top look alike phones but we are being charged for 4 lines! we cancelled the vat system and the PABX system when we converted to the desk top look alike fones but we are still being charged for the v sat system that hasn't worked for the past 4 months! we have sent over 50 emails to 5 different departments i have been to 3 different telkom shops with absolutely no recourse! this is getting really out of hand! the only reason that i am putting up with this is because our business lines are over 30 years old and we do not wish to change numbers. i as well as my staff are at our whits end with Telkom! i have reached a point where i am begging for assistance! if i do not have a reply and a solution to these matters i will have no alternative but to go to the media and close all my accounts with telkom!

Over the last week I have made 2 payments, when I made the first payment I was NOT told that another amount was needed to be made before my lines will be reactivated! I made the second payment on Wednesday, 5 September at 10:14AM, then I waited for the long 48 hours to be reconnected, I was NOT RECONNECTED. I then receive an sms this morning stating that my account has been handed over to Hugo and Ngwenya Attorneys!

They are asking for another payment from me?! I am not paying money to attorneys, I was asked to make payment on Wednesday, 5 September, which I did, and I want my telkom lines reactivated IMMEDIATELY!

Please assist!

ACC NO: [protected]

Dear Telkom

Account Number: [protected]

You have INTENTIONALLY made it IMPOSSIBLE to reach you in a store or online as you do not want folk to cancel their Telkom lines.
I have been a Telkom client for many, many years and now that I want to cancel my line you are nowhere to be found!

How is it that I CAN go into your stores to OPEN an account or transfer a line, but I cannot cancel in a store?
Then your online service says that my details are incorrect and won't allow me to continue with the cancellation.
Then your Call and speak to a consultant service is offline!
How on earth is one supposed to cancel a line?
Furthermore, when I applied for this line years back, there was NO paperwork that I signed that said I had to give one month's notice.
Now you want me to cancel online and agree to terms and conditions that I cannot see and if they are there in small print, will most likely say I should give one month's notice, which I am not prepared to do!

You are showing CONTROL of the WORST KIND!
PLEASE LET ME KNOW HOW TO CANCEL MY ACCOUNT WITH IMMEDIATE EFFECT!

ILIANA EFSTRATIOU

Refno: [protected] FJ Swart

[protected]

Cellphone numbers contracts: [protected], [protected] / [protected] / [protected] / [protected] / [protected]

[protected] - wrong contract, we were suppose to upgrade decide to have the Iphone X for R1099 5gb over 2 years term. They start with contract over 1 year after months struggling with this payment of R2000, I confronted my child why is the telephone so high. Then eventually we went to George where we started with the contract. They've changed the package to the 2 year, now they said I need to pay R18000 for changing the package before time. That is not our fault. George in and out several times, phoning the 081180 number several times. George Telkom say it is fault on billing side. I will not pay for that mistake, in fact they still owe me for the 4 months like R3600. I need answers very soon before month end, otherwise we will have trouble. They cat our lines, they said they never received payment. They deduct the money from my mothers bank account every month then to tell us they never received the money. The suck. Sorry but you know what, I want someone to get blamed for this mistake, because at the end vof the day, it became now our problem. This is now matter of deaf. Where in the hell I need to get R21120, 00. They are crazy

I have been trying since the 10th of July 2018 to get my line moved from my old premises to my new one. Every time an order is created, it shows "SOLVED" after a few days, with no line been moved or any contact whatsoever from Telkom.

Everytime a consultant creates an order, it just gets cancelled or 'Solved" again a few days later. There are now 5 "Solved" orders, and the line still hasn't been moved.

Ek probeer 'n landlyn te kanseleer ([protected]) (account: [protected]) vanaf November 2017. Ek het al 36 eposse gestuur en baie oproepe gemaak na Telkom "Service Centre". Kan iemand my net asseblief skakel dat ons hierdie nagmerrie agter my kan sit. EK kry nog elke liewe maand 'n rekening. ASSEBLIEF! Ek wil die lyn gestop he en nooit weer n rekening kry nie. My kontak nommer is: [protected]

I have been contacting telkom services since end of July cancelling my contract as the contract is ending 26 of September 2018 I have emailed manual forms I have been doing it online on the telkom app but no one is capable of helping me with a reference number and also confirming that I have cancelled the contract I have proof of who I spoke to and also 0tiof of the mails that I've send to the service centre but I am still not getting any response I am not paying any penalties as I did my part in contacting the service n also mailing ppl manual forms with copy of id to say that I want to cancel I am furious n also upset with the service and help I am. Getting of telkom it's easy to open the contract in store but so hard for them to cancel it which I think is unacceptable n them robbing a customer of staying with them n the customer no longer wants the contact I want to cancel this service is bad and your people are not trained to help a customer with a problem like this

My Telkom uncapped 10Mbps home ADSL service with the account No [protected] and the line No [protected] is out of service with no internet for more than 19 days since Aug 18. I reported the faults twice on Aug. 21 and Aug 30 with Telkom ref [protected] and [protected], but with no response at all. And then on Aug 30, I escalate the issue to Telkom Shop in Rosebank Mall, again with no response.

I cannot endure such bad service any longer. So I would like to cancel my ADSL service. I submitted the service cancellation on MyTelkom website, but did not get any ref No. I also sent signed cancellation form and passport copy to '[protected]@telkom.co.za', '[protected]@telkom.co.za' and '[protected]@telkom.co.za', but until now with no response.

Is there any right procedure that I can follow to cancel my Telkom Service? Please advise.

CASE NUMBERS: [protected]; [protected] & [protected]…

THESE ARE THE DOCUMENTS THAT WAS SENT TO TELKOM TIME AND TIME AGAIN…

To whom it may concern: THIS WAS SENT TO TELKOM CONTINUOUSLY, PLEASE CAN YOU ASSIST ME IN POINTING ME TO THE CORRECT DIRECTION, I WOULD APPRECIATE…FEEDBACK FROM TELKOM IS NON-EXISTANT….

We have requested on numerous occasions for the cancellation of the above mentioned device.
This device was taken on a contract with Telkom in June 2016, it has never worked and we had complained to Telkom Clearwater to please check the area signal to which they later sent out a Telkom technician. The technician was sent out in October 2016 to which he reported that the area in question: Weltevreden Park had NO RECEPTION for this device, the device was then returned to Telkom Westgate.

Ruben the current manager has agreed that the device is in his store and he has sent an email to Telkom head office stating that the device was received. We have attached our cancellation form to Telkom and we have communicated on various occasions that we have done all on our side to take back the "not working goods and filled in the necessary documents". However we have not since received any closure on the refunding of our monies.

Attached you will find the statement from August 2017, the cancellation form, a new cancellation form, emails that we have sent on various dates, to date no response from Telkom. Whenever we contact Telkom they tell us that they have not received the device from Westgate branch. The manager, Ruben Kgopleng has assured us that he has sent though the necessary documentations.

Please accept new cancellation form to terminate contract of Mobile Device [protected]….together with copies of ID and Municipal Bill….

We hopefully await closure as to this and we patiently await the re-imbursement of monies that has been debited from us to date. The most recent debit order to go out was on the 01st of September 2018. and attached is the most recente statement to charge me again next month….

All Documentations are available to upload however your site does not cater for the size of my docs...

We cancelled our ADSL line 24 November 2017. We've emailed the cancellation letter + Id to: [protected]@telkom.co.za and even received a response from them that the mail was received.

This was not done. Till date Telkom still bills us for ADSL on our account. I emailed them in April / June and now again still no response. When we called they asked that we mail the info. NO JOY! What must we do to get this sorted out?
Acc no: [protected]

I am absolutely apauled at the service that Telkom Mobile has provided me. From the begining to now. NO CUMSTOMER SERVICE!
I have two lines and the one line needed a sim swop - I was told that I need to go to a Telkom store to do the sim swop. I explained to the agent that I am unable to as we are 300km away from the nearest branch. After fighting with them a few times they arranged the sim swop.
My husband lost his phone and needed another sim swop done in the middle of the year. I had the same hassels however, they did the swop for me.
However, this time the sim card fell out when taking the battrey out while in the car and we were unable to find it. I called on the 13 August 2018 to do a sim swop and the consultant told me that she will log the call and send me the reference number which would be done in 72 hours. This did not happen and I needed to call again. (THEY NEVER CALL YOU BACK) On 27 August I called and had to go through the whole thing again with them when everything was on the system in front of them. They appologied and said that in 3 days the sim swop would be done. This did not happen, so I called them again on 31 August. I had to go through the whole process again and explain everything again. They said that i was not able to recieve the sim swop as I needed to go to the nearest Telkom branch. So I am paying for a contract or service that I am not recieveing. They will not let me cancel the contract without paying for it.
I asked the manager of that division to please give me the number for the next in charge which he refused and eventually gave me his bosses email address.

I have NEVER come accross such unhelpfull service providers in my life. I have previousely recommended Telkom in the past, BUT they can forget it ... I will no longer do it.

Reported fault 25.08.18. Phoning daily to ask to resolve issue as line used for business. Every time call centre says the will forward it to the technicians. Just phoned again call centre advised the technician was out at the premises at 11 o clock today. Was here the whole day no technician in site. The service from Telkom is pathetic. You cannot talk to any body regarding the problem

In march I ordered a deal with Telkom the HUAWEI MOBILE WIFI E5573 but a sales agent by the name of Zamakhosi Ngocbo ordered an incorrect device, SMARTBROADBAND WIRELESS and the device was collected by couirerit on the 21/05/2018 . my bank account is been debited every month and this is affecting my budget and I cancelled the contract online as I was advised by one of the consultants. When I call to follow up I m given case numbers without any resolutions . I get sms that case has been resolved but the case is not resolved because I m paying for something i m not using .

August 28, 2018

National Industrial Minerals
T/A Marblite Pool Centre
Account Number [protected]

Telkom
Complaints Department

Re: Poor Service Delivery

On 6.8.18 our Company contacted Telkom re: fault with phone line [protected], Ref No 162 CT2060818. On 7.8.18, Ref (as before) phone restored!. However, we discovered that the technician Lebogang, removed the hunting line from our installed Aristel switchboard, which has been working well for many years, and connected it to Telkom directly.
The only problem we were experiencing was no outgoing calls (due to a Telkom fault at the "box", not our problem).
However, I purchased a cellphone for the staff to use for outgoing calls. Incoming calls were very erratic. We were losing business as a result. Reported the fault again Ref No 137CTZ 160818. Received sms's stating all fine - NOT FINE - STILL NO HUNTING LINE AND ERRATIC RECEIVING OF CALLS. Phoned again, Ref No 109CTZ 230818 - Received sms " your fault is in hand" and then 26.8.18, "Refer to the Telkom app for further information re: your fault". NOW WE ARE TOLD to contact the switchboard provider to reinstate the hunting facility at a cost of R1500.00 WHICH Telkom, in other words Lebogang IS RESPONSIBLE. In the meantime I have to pay for this facility (R262.28) a service I am not receiving. Now the status is as follows. Ref 124CTZ280818
Can make calls, still erratic receiving of business calls, and still no hunting facility.
We request that our hunting facility be restored and that we are able to receive all our calls. WE ALSO REQUEST A FULL REFUND FOR THE HUNTING FACILITY FROM THE 6TH TO THE 31ST OF AUGUST.
These are the subscription services we pay for.
Service No [protected] Junction Line
Service No [protected] Hunting Facility - REMOVED BY TELKOM
Service No [protected] Junction Line
[protected] Your telephone line
[protected] DSL Faster
Please attend to this dilemma as a matter of great urgency.

Thanking you
Peter M Melamed

My contract ended with Telkom mobile and i send cancellation form twice, I called and spoke to one of their agent and said the line its gonna be prepaid after 21 days but untill today it was around march by then and we going to September, my worry is they still debiting my account I reversed their payment now threatened me with handing me over to debt credit buareu,