Telkom SA SOC
Reviews and Complaints

I logged a fault for internet on the 23March2018 and to this day I am still without internet service. ref 215CTK23032018 I escalated the problem 1098172 even got a promise date to be fixed and yet here I am still no internet. it is either intermittent, dropping, not sinking or just no internet at all. I keep phoning and get no help at all. I am paying over R800pm for nothing My contract is not even a year old and I complain every month about my internet. so now I want to cancel my contract and refuse to pay any cancellation fees as Telkom is in breech of contract not me. I'm done with telkom and want to take my business somewhere else where i will be valued and assisted in times of problems.wireless is now my new option and telkom is not.

Good Day

I have been trying to cancel my Telkom account since march, Telkom will not allow me to speak to someone to cancel my account they mailed me a cancelation form that I had to complete and mail back to...[protected]@telkom.co.za; [protected]@telkom.co.za; I had done so but still got billed and a debit order was taken from my account that I reversed at my cost.

I also got a invoice indicating the outstanding amount of R199 with a R200 fine from Telkom!

I then called the Telkom call center and spoke to a client care advisor Phandulwazi who asked me to mail him the mail I sent from my "sent items" to his email at [protected]@telkom.co.za, I had done so but get a mail back from his mailbox to dial 10210 for help...

he had indicated to me that I will keep on being billed and getting fines for the next 6 months and then be listed on ITC.

I have tried all to cancel this service and am now being billed and fined from Telkom as well as incurring costs from my bank and this is affecting my credit record.

Please Help

Kind Regards
Ryan van der Merwe
[protected]
ryan.[protected]@kingprice.co.za

I paid my telkom bill directly at PicknPay which the telkom sales person at Greenstone Mall informed me to do so. I then went back to telkom at Greenstone mall to check if the payment reflected and she said it takes 48 hours to reflect. I said it cannot be as it was a direct payment. She then ignored me and went into the office and did not come out. None of the telkom staff at that branch refused to help me. They were purely racist and disrespectful. This is not the first time that I was treated like that at that telkom branch. Those telkom employees should be fired!

Free me boost bundle of 10G is purchased every month & so far the past 3 months my Music Lit of 5120MB hasn't lasted a week, where as I used to battle to use 5G for the entire month.

I am NOT logged into Google Play or any other music site they are "contracted" to on the free me boost bundles, yet, minute after minute the data is decreasing for no reason! I do not have the app on my phone even due to storage issues so i cannot even stream the music at all! Which is why I want to know where my data that I paid for in the package is disappearing to. MUSIC LIT 5120MB.

IM 500MB also tends to decrease & again, the simcard is in the dongle in my laptop & I am NOT streaming or vibering or whatsapping as I don't have any of those on my laptop. So I really would like them to tell me where my data is disappearing to!

Screen shots were sent via email to Telkom & waiting for feedback...NOT as they NEVER get back to anyone. I sent them the proof that Netflix was NOT allowing us to watch their movies with the free me boost package after 1 week went by. Telkom never replied, not even after sending the screen shots one after the other proving I was right & then they went to Media but never ONCE got back to me. I have all the proof by me! I would like an email address so that I canforward the emails to you of the screen shots taken & pasted on the email to Telkom directly. Please send me an email address.

Thank you

Good day

on Monday 30 April 2018 i bought a telkom smart broadband 10gb + 10gb on prepaid and as per special on the website i was supposed to receive an extra 10gb + 10gb as a doubling bonus which has not happened and samantha a chat agent on the website claims its only available to contract customers but the website says differently can the issue be promptly resolved by providing my data.
Affected Number: [protected]

I went to the Telkom store in Carnival Mall in Brakpan on 30April 2018.

Waited in line to be assisted to upgrade my current 2Mbps home internet contract that has expired long ago.

My husband and I saw the advertisement for a 10Mbps line for R807 per month on a 24 month contract. It includes uncapped data, 10Mbps line, line rental, router, installation, SIM card with 2GB data and a LIT TV box.

We were called to the desk second from the left and a lady assisted us.

She entered all our info to place the order for the new line and gave us the LIT TV box.

I asked her to please remember to give us the router as we had only received the TV box, then she replied saying that we are only requesting an upgrade and therefore we will not receive a router.

I brought it to her attention that the router is included in the 24month contract that we will be paying for, she continued to deny us the router saying the only way to get the router is to pay an additional R990 .

Eventually we left the store, but I realized that something was wrong. We signed to pay R807 per month for 24months and we did not receive the router that was clearly included in the package as advertized.

I then went back and since the line was very long and I had already waited in the line for long before, I went straight to the front.

I asked for the branch manager, they said he was not there.

When the desk on the right freed up, I asked the lady if I can clarify something with her and she was very rude. Saying she did not help me before and she will not assist me now. I asked for the contact details of the branch manager, she said he is not there. I then asked for his contact details. Her exact words were: We do not answer phones in this store.

At that point, I moved back to the lady who assisted me first. I asked her again about the router and she kept denying that it is included in the contract.

When I opened the advertisement and read the subscript to her reading that a modem is included on a 24month contract, she replied as follows: Fine, I will give you a router. Then she got up and left to get a new router.

When she came back I asker her to explain to me why she can give me a router now all of a sudden and not before when she placed the order. Her exact reply was: I am giving you a new router because you keep insisting.

I do not understand how the person placing the order can decide who shall and who shall not get a router. The packages are quite clearly adcertized. If the router was not included in the package I would have paid for it, but she could not show me any documentation showing that it is not included nor could she explain where it is written that an upgrade is different.

Their service is very poor and they do not understand anything about customer service. If she could only explain better it would have been a completely different situation.

They have no regard for customers, service delivery or respect for anyone coming in to their store. Also, it is very suspicious that she could give me a router so quickly all of a sudden when she said before I have to pay for it.

I would expect that there should always be a supervisor in the store.

I expect feedback in this regard in one week, else I will report the compaint to the ombudsman.

Thank you,
Berndene

I subscribed to a package deal you have offered two months ago. I was given an email address with my name spelt incorrectly and when I asked to change it, I was told I quote "I should just learn it" ! even though I had gone to the branch at Cape Gate and give four copies of my ID on four different occasions each time standing in the line. Wasting my time because the staff is incompetent.

My first account comes and guess what?

I've now had a sex change and now become a MR instead of a MRS...

I went back to the branch gave another copy of the ID and guess what? this month my second bill comes and I'm still a MR...

I can honestly say I will never refer anyone to Telkom nor will I support them after this, it's been a very unpleasant time-wasting experience.

I have been trying to get hold of Telkom since early last week, phoning twice a day getting told THEY OFF LINE...try again later, they cant help me... What's New!

Useless if you ask me!

To whom it may concern

On the 25 March I have reported a fault on my landline and I was given this reference number [protected], I m calling your call center number each and everday I m so tired I m given the same old story every day. I was also given the escalation number which 1095686 but still theres no difference. Instead I m told that there's a crossline and the technicians are busy for how long ? No body came to check whats the problem evere since I have reported this fault. This morning I have spoken to your call center staff member by the name of Tsietsie and to my suprise my home address has been changed now to no 37 Mphahlatsane street in Zone 5 Pimville nd I dont even know where does that adress came from and he said to me he cant change that address as I have to take my proof of address to any nearest telkom branch, who changed my address in your system ? Im so angry, frustrated, stress and irate about this issue. No one seem to care about their customer but you suppose to call customer service.

Regards
JP Sigasa

During the month of April, I was contacted by a call centre agent for Telkom and asked if i would be interested in purchasing their deal for April. Two weeks have gone by and they are unable to resolve my query in that my account is linked to another person in Gauteng and yet I live in Kzn. Phoned their call centre lines 10210 and 10213 - 4 times over the past few days and just being pushed from internal department to internal department with no resolution but just talking to poorly trained staff who just love shifting blame between departments.

Took my device and I.D. into store to show that I was the right-ful applicant and they claim that the transaction was a fraudulent one created with my ID. They requested I cancel the account as it clearly shows that some one used my id to register this account.The store was unable to help and they referred me to their incompetent call centre personal.

Two weeks have elapsed with no resolution. Shocking service delivery !

I went to Shelly centre this morning to get this deal because it is the last day. After waiting more half an hour the consultant informed me that the system will not take R199 only R469. He said it is not a problem he will just make a note.
I cannot sign a contract if the price differs. I have waste my time and petrol while I am on holiday.

I am almost certain that no one will react to this complain as well!

I needed my line to be shifted before the 1 May 2018 because we are moving offices, and l explained that should we stay there till the 1 May 2018 we would have to pay rent for the month. I called on the 23 April 2018 got told that Telkom will assist us on the 26 April 2018. Telkom didn't arrive and when l called to follow up l got told that the order was made for the 2 May 2018 without getting any notification whatsoever. My predicament is having to pay rent because we still occupying the place whilst l spoke to Telkom well on time. My reference number is [protected] for Telkom line: [protected]
My name is Carol Rasego my details are [protected] or [protected]

I buy a sim over the phone by Telkom they were saying is R69 but they deduct R89 a month if they feel they deduct R375.67 don't now for what reason we don't have a Telkom branch that I can't go to them nd complaint if I phone the line is busy always ways R50 airtime to phone them is day light roberry my phone nd sim got stolen try to block the sim nd get a new no answer from Telkom bec some one is using that sim that im paying. please can't Yu help resolve this problem.

Thx
Glericha Ndaleni
[protected]

I cancelled my landline in October 2017 after it had been out of order for almost a month due to storm damages. Cancellation was lodged & I was told that the documents were lost, I resubmitted in store with a consultant & it was received and actioned whereby I even received an emial confirming same and securing my rebate. I was still debited 4(four) months thereafter until I effected a stop order on both my bank and Telkom side. A request was lodged for rebate (Case No. 2243 2170) and everytime I call and email I am told its being escalated but nothing happens nor does anyone follow up. Todate I have not been reimbursed and whats more prejudice is that I am being billed for this so called "unpaid" "rejected" debit orders & its now negatively affected my credit rating.

Can someone please attend to this urgently or else I will have no alternate remedy but to issue summons against Telkom.

I took the Telkom sellsman's Bait and it has brought me nothing but stress for almost 2months.

- 1st I only had this Dlink thing for more than 2weeks without any activation .. the line was installed 2 weeks before the router.. but when they sell they saiz as soon as their technician is finished all will be functioning, if not that day then the next... not 2 weeks of silence.

- 2nd I stayed on the fone trying to get help for more than 30 min on hold. They just wanted me to buy and up the numbers after that, Nobody cared... it's next to following victim I guess.

- 3rd when I finally logged all 28 "Faults" with all its line of reference numbers to go along with them, Nobody help me still.

- 4th The monthly Reset process is not made easy when it comes to optaining the "PASSWORD" that you get from your "SERVICE PROVIDER" or from [protected] is not easy to get especially after hours, when most of us get home. I'm so tired of everything and I just want my peace back.

- 5th when I'm watching NETFLIX I can't be on Instagram, what app so on and so forth.
I have to switch off my TV to check my Emails. The speed Im paying for is not wat was promised me, when this D LINK thing was sold to me over the fone by a Telkom sellsrep.

I'm done and will definitely not recommend this thing to anyone because I don't hate anyone that much, to cause them heartache...

My cellphone was returned to Telkom Richards Bay branch for repair under warranty on 26 March. I was told it would take 2 - 3 weeks.

After 2 weeks I popped in to get an update and find if there was any news. There wasn't, but I was told it can take up to 3 weeks and the phone will probably be back by the end of that week.

After 3 weeks I still had not heard anything so I popped in again, and was told it can take 3 - 4 weeks.

After 4 weeks I called the branch and was told there is no update on the system. I asked to speak to a manager and asked how to escalate the matter, and was told it is nothing to do with Telkom and I must call [protected] and give them my job number.

I did this (last Thursday) whereby a lady explained that it was assigned for repair and asked if I had been told this by Telkom.

I explained that the only contact I had received from Telkom during the four weeks was one sms the day after it was handed in.

When I asked how long it would take to have my phone repaired she told me that they have a 21 day turn around time and that my phone should be back with me in a couple of days but that she would find out exactly what is happening with it and call me later that day.

One week later and she still has not called!

Today I phoned again and was told by Bongani Jaso that the first problem was that the phone was only collected from Richards Bat on 3rd April - ONE WEEK AFTER IT WAS HANDED IN, it then only arrived at the repair depot on 5th April.

He said that it had been assigned for repair the following day but that there was no further information on the system.

He said that as it was now 20 days since they had received it, there should have been some progress and feedback and it should have been sorted out by now.

He promised to call me back before the close of business today (25th April) with an update on wheat was happening with my phone and when it would be repaired and returned.

Low and behold, it is now 8:45pm, many hours after close of business and he has not bothered to call me back.

I have now been without a cellphone, for which I am paying monthly for a month and yet nobody can bother to return calls, advise me what is happening or even if or when the phone will be repaired.

The Job reference number isTRJ059749. My contact number is [protected].

Would somebody please be so kind as to either fix the damn phone or replace it.

Either that or cancel the contract and refund me the money I have thus far paid for a cellphone which I do not actually possess!

Hi I have a contract with telkom mobile 10gigs that's come to an end beginning of February 2018 I emailed the cancellation form a few times with no response I contacted telkom mobile on Facebook chat they told me on the 3rd of March that they received my form the contract was never canceled at the end of March I got charged again.Please help this is the worst service in South Africa and I will never ever take out a telkom mobile contract again.
Note: i want arefund for end of February and March for all contracts on ID:[protected]

My number is [protected], I have a serious problem with bloody telkom eversince I ported, rite now I bought data in the morning and I cannot access the internet everytime when its month end I have to struggle, 4 hours of not being able to use the internet and my business is at stake
I forever receive phonecalls that I do not know because of crossline every day, please sort yourselves out because I cannot be having the same problem over and over again.
Im being inconvenienced day in day out, I mean you don't even send us texts if there is downtime or something, u just cut that lines, networks which is utter [censored]

I have been requesting assistance from Telkom on the cancellation or migration of my current contract over to Vumatel Fibre.

I have been speaking to a lady and not surprisingly she can't assist me at all whatsoever.
As expected I have to phone a different number for assistance.

I have tried that number many times and it takes roughly half an hour to an hour before ANYONE picks up the phone after the too many and useless automated recordings.

Most of the time I hang up due to irritation and utmost disgust in Telkom service.

On the website you have the option to choose for Telkom to call you back. It's been more than a week and counting. I do not expect Telkom to phone me within the next week as we have a long weekend approaching. So I might as well burn their Modem.

I am disgusted and ashamed of the kind of service that Telkom delivers to the public.
Telkom does not have competent and skilled personnel to deal with the problems yet they want to run a company that is mainly focused on customers...or so one would have thought...

It is time wasting to request any kind of service on their website as well as that clearly is an epic fail on Telkom.

I will never ever in my life work for a company so incompetent and useless as Telkom.

Service delivery with Telkom is non existent.
Customer satisfaction means nothing to Telkom.

I don't even see the point in writing this complaint...

Good day
After paying my service, my service was none the less disconnected. Every time I called the service centre on 10210 they would tell me that the payment was not reflective, despite that I had sent my proof of payment to 3 different people to one of them 3 times to another of them twice. It took more than a week to reconnect the service. Again my payment has been made and again my service has been disconnected, despite my phoning and advising that I have sent my proof of payment to the previous people of which one is a 'supervisor', calling 10210 is so useless it's scary.
It is impossible to get hold of anyone whom is higher than a supervisor and all that happens if you ask to speak to a supervisor is you are placed on hold for a ridiculously long time. Even if you do get through you are told you can only query a payment after 2 days have elapsed!
There is no recourse what-so-ever.
I would like to see if this evokes any sort of customer service within Telkom or if I have to wait - again - for over a week for service to be restored.
Mary Bremner
[protected] (line in question)

August 2017 I requested a landline from Telkom, it was done over internet, electronically. September 2017 I received my first statement and I contacted them telephonically asking why did I receive a bill if the landline was not done as yet, they advised me there was a current landline and I could start using it. I did not receive a telephone instrument /device from them and it was settled. I paid my account every month and my mother-in-law came to stay with us in February 2018, the reason why I initially obtained a landline, bringing her device and when we tried to use the phone there was no ringtone. I lodged a complaint via telephone but never received my confirmation sms, so I waited another month before submitting a call log on internet. Only then did I receive a reference number for my call that was logged, the technicians came out after almost a month just to notify me that there is fault with the cable and the cable should have been replaced 8 months ago when I applied for my landline. I have requested them to give me credit on my account seeing that for the past 8 months I was paying my account (upfront with a few rand every month) and they said they would give me credit. Which did not happen as yet. I don't see why I can not have credit for 8 months, I was paying for a service that was not given to me and I am not getting any joy from Telkom in this regard.