Telkom SA SOC
Reviews and Complaints

Good day

Please see attached my ID and Customer contract and service document.

I have requested the call center to contact me in Feb to upgrade me to the FEB PROMO package which is the 40G package for R369 per month on the 1st of March.

So, I received a new router and simcard, and the consultant informed me over the phone I am only 14 months into my contract, but I do qualify for an upgrade.
He informed me that the sim card will take 2 days to activate (Which is incorrect information provided)
I then waited 2 days, unplugged my old router as they informed me that the old simcard is deactivated and I should just plug in my new router and I'll be good to go.

Now Telkom has debited my account for BOTH accounts which is unacceptable, as it is not my fault, and I did not budget for 2 accounts. Instead of upgrading my account, they created a new line.

Unless you have proof that I used the 10G old package data, I want my money refunded as this is pathetic service. I deal with Openserve every day and even they have better customer service then Telkom call center.
I need contract [protected] to be cancelled with immediate effect.

On 27 Oct 2017 i closed my Telkom Mobile acc: [protected], line no: [protected]. I have proof from Telkom for final amount to be paid for closure of account and paid the total amount. Now months later they still deduct monies via debit order. I've spoken to 4 Telkom representatives online but still the issue not resolved. I'm in USA so phoning Telkom is very expensive. What can i do to finalise this issue once and for all? As it is Telkom owes me monies. This practise from Telkom is illegal and criminal.

So first off According to Telkom I ran out of 50GiG data from the 1st of April 2018 to the 6th Of April 2018 which is impossible. Frustrated i went to see them after I received an email stating I was due for an upgrade only to arrive at the telkom store and being in a queue for 45Min that I am in fact not due for an upgrade. But I took the time to then ask if i could change over from my existing plan to a new one which would offer 200gig for R745 000 a month (100Gb anytime and 100Gb night surfer which in itself is useless and a waste as I hardly ever use night surfer)
then I was informed ( at the greenstone branch) that Telkom has been charging me for a router valid for 2 years which I NEVER received. I have been using the same router since 18/01/2013 so I have been incurring extra costs for something I don't even have plus I am not allowed to due to that change my contract. The lady then told me she has logged a complaint for now money that is owed to me, she said it takes up 4 days and it will be resolved but I will receive a message, it is a week later and I have nothing plus according to them I am again out of data.
I want a refund for any costs i was charged Fraudulently, I want it corrected and I want a detailed bill for the data down to the Mb of usage for the last 6 Months.
My invoices I am able to give you references for are:
[protected]
[protected]
[protected]
[protected]
[protected]

I want this sorted as a matter of urgency and I will be taking it further.

I have been trying to cancel my 5 year contract which expired end February 18 since end November, for the rubbish equipment for which we paid blood money for 5 years to be REMOVED end FEB or sooner
No matter how many times I wrote (+-15) I received same message that my request will be answered (not acted on) within 21 business days
I eventually found someone who listened to my sad story about the rip off and milking more money by refusing to cancel and collect stuff I wrote to her but have not had a single response
I called more than 20 times hanging on for hours no human contact
I manage to get a cancellation form which I have now send 7 times
there must be a law preventing this THIEVING
BE CAREFUL to accept special offers that is how we were conned into the 5 year contract by a discount on the installation

I had a LTE line which worked fine but could not upgrade to uncapped, I was
not under a contract anymore so I whent back to ADSL [protected])
No contrack was entered into as I supplied my own modem and installation.
We had a service breakdown and the fault was not repaired for weeks until I decided to end my subscription with Telkom. Telkom never stopped billing me, I still pay for all services. I filled out form at the Telkom office but I still pay. I have now stopped payment at the bank but have to do this evey, month. My ID is [protected]

Please help

Herman

Good day For 2 years my land line ([protected]) never worked properly, resulting in a great loss of business (we had to lay off staff) we made dozens of calls to Telkom and each time were told it was the "tower" finally after 2 years they admitted it was the line and they were not going to fix it - so they brought me a wireless phone as a replacement - Only to find out we cannot make international calls which we need to make our bookings - so we asked about that and were told to go to town 100 klm away to get it sorted, at a Telkom office - We stood in line for 2 hours only to be told they cant help us as the computer was off line - so we drove in again, waited another 2 hrs, to be told thenthe lady dealing with our problem wasn't there, we have been again and again the last time we stood in the line for nearly and hour and it was obvious they wouldn't help us for hours to come - so we left after travelling 800klm for nothing - THEN our wireless phone stopped working completely - it has been 6 weeks and after many calls and promises a technician would be out to see to - NOTHING how do they expect us to run our business - its no wonder small business in South Africa have little chance with this us kind of bad service - we have asked to speak to the supervisor - who after awhile they reluctantly agreed - we are not sure if who we spoke to was indeed the supervisor as he was sarcastic and would not give us his full name, but in any event gave no explanation or help - I have written several emails to the "escalation" complaints department and they don't have the decency or courtesy to even respond - we have been told we could make a claim of a refund for all the years our phone was not working properly but we did not - but believe it or not they have sent me a bill for this wireless phone that has not been working at all for the last 2 months! Their own phone book states if we are not satisfied with their help we can call and ask for the CEO contact which we will be "promptly" given - they refused to give us the contact details - our phone is still not working they have never sent out a technician as the promised - we cannot run our business like this - what other avenue do we have

I ordered new landline and fax for my business based in Limpopo, Burgersfort area on the 22nd and paid on the R700 on the 23rd. Till today nothing came up. I made several follow ups still nothing concrete. I can't run my small business because of our own South African SOE. My business is next telkom line but Call centre say they cant install landline and fax siting infrastructure issues without sending an inspector or technicians to come make necessary assessment. My company name is Edmash Auto Centre how can a company like fitment centre use look a like. I need landline so as i can connect fax and ADSL because most of companies i have approached the indicated that i need landline for them to provide Internet services to my company. My email address is [protected]@edmashautocentre.co.za

my name is gonaseelan pillay, my telkom account number is [protected].
I signed up for the the big deal in telkom which was a 4mb uncapped adsl line, the deal included a free router, LIT box and range extender. installation of the router has been done but I have been waiting 3 months for the LIT box and range extender. I have made numerous phonecalls to the call centre to resolve this issue, each time I get given a different excuse. I have also visted the store but they refuse to assist me. I feel this is a breach of contract and telkom has scammed me into this contract. I am highly frustrated as I am a pensioner and I have been taken advantage of.

Good morning, I have been trying to move my line from my old property to the new address, for the past 2 weeks, after numerous calls still no joy.
a Consultant has booked a incorrect in house line movement and now I am struggling to get this cancelled so that they can move the line from the old property to the new one. At the end of the month Telkom expects account payment and I still don't have internet or landline. I am at my wits end and don't know that to do any more

Hi... My landline has be dead since 20 march now... I have contacted faults department and have explain to tbem that I have a sickly elderly person and need the landline to be functional tbey said they have markes it urgent and one clerk also ask me to be at home last week friday no ome came and upto date since haven't got a response in any form from telkom... I was at the office in vanderbijlpark tbey called and let my speak to faults department again and aaid they cant assist me... Over the phone the could not give me any information onlt saying its at the roshnee faults and not yet assigned yet no time frame has been given... Plz can someone assit...

To whom it may concern:

We are a business located in Bronkhorstspruit.
We requested an upgrade in January 2018.
We have a Telkom landline and wanted to upgrade to one of your Telkom Business deals for unlimited internet access as well as the telephone.

We call Telkom every 1 - 2 weeks to follow up on our order and every time they just give us a new scheduled date for installation.
I got the technicians number from Telkom and called them to confirm the previous appointment. They told me that they will be coming that same day 20/03/2018. They never pitched and did not even have the decency, once again, to call and schedule a new appointment with us.
We have to call Telkom every week to ask what is going on with our order and we get the same reply; a new date and nothing else.
The technicians don't answer our calls at all after I spoke to them that once.

Today I called Telkom again and was told that we are scheduled for 24/04/2018 this time. I explained my problem to the agent and he told me that he was putting me through to the supervisor, where after I was holding on for 20min for the call centre again. I was never put through to the supervisor.

I have asked before for an escalation which made no difference.

We have already cancelled our internet contract with the other supplier and now Telkoms service is so pathetic we've been waiting 3 months with no progress whatsoever.

We need Telkom to resolve this issue urgently.
We are a business, as well as years long customers of Telkom and this is the service we receive.

Ndebele Appliances and Coal Stoves
Michelle
[protected]

Good day

I am complaining about telkom service. Due to bad or no connecton to my adsl line, and numerous complaints, and still deducting my debit order after cancellation on the 17 january 2018.

I have been to the langeberg mall, telkom shop in mosselbay, but with no success. They keep saying that they sent the cancellation and information forward and it is not there department. I have proof of the cancellation and the debit order for j p kruger absa [protected] for the amount of 743.69 whch includes my monthly telkom line.

Could you please pay back the money that was unlawfully deducted into my account and finally cancell the adsl as requested on the 12 january 2018

please confirm my request by emailing me at jacobus. [protected]@gmail.com and contact me on [protected]

the landline number is [protected]

Good day

I don't know if you are the correct person to speak to about this but maybe you can help me.

I have been waiting for my cellophane and contract for almost 2 months now. No one has contacted me or anything. When I phone them they always say the system is offline and I MUST call back after 15:00 then when I phone the same thing again. Now I want to cancel my order but no one can help me with that. Telkom is one of the biggest mobile providers and I was so happy with the Wife that I wanted to get a contract from you swell but now I see it was a big mistake.

Regards.
Hannes
[protected]@gmail.com
ID : [protected]

I requested that my Wireless Service be relocated to new premises. This should have been scheduled for the 25 March 2018. The first order was submitted incorrectly and after 2 weeks they finally gave me a new reference number with the correct information. This was on 3 April 2018. So I waited for the 24 - 48 hour installation window and phoned again on 9 April and again today, 10 April. Their technical system has been down for the last 2 weeks and cannot give me a progress report. I am now considering phoning Level 7 and see who rocks up first. This is absolutely ridiculous.😡😡

10 April 2018
Good Afternoon

We reported our Telkom Landline on Thursday 15 February 2018. Phone was dead, no dialing signal. Since then, we have reported it frequently (Reference Numbers: [protected], 1098556, [protected]). This phone is our churches phone, we can not do our business as usual, our alarm can not be activated AND we still receive an account for services rendered...without any service available.

We would like your help ASAP. Each time we must hear that we are on the list, but nobody fixes the problem. We will also be sending complaints to the Consumer Good and Services Ombudsman, NCC etc.
Number in question: [protected], 13 Hof Street, Oudtshoorn 6625. Contact person: JL Uys [protected]). Thanks for your assistance.

I reported my Telkom line faulty on 3rd March 2018
Today is the 10th April and my fault is still not restored.
I have made several calls and spoken to so many different call centre agents and supervisors (Sisanda Qeqe, Siyabonga Mkwanazi, Ismail Zwiyanda, Zukiswa Ndwala)
Telkom keeps telling me that the fault is with the Cables Deprtment and we must just wait?
Escalations have been made several times with no results
Ref:1088076
Call Ref:[protected]
Escalation done today by their National Complaints Centre ARS ref:344096
Spoken to Zoli Maka
Turnaround time can't be given.

Telkom account [protected] was handed over to MBD. MBD drives me crazy with calls multiple times during a week.
I want to know why did Telkom not contact me to discuss alleged arrears.
I also need a full recon of how alleged arrears came about.
Is it treating a customer fairly to hand over an account that was never brought to the customer's attention?
I would appreciate any assistance as it is futile to contact Telkom for any assistance.

I have had my telkom mobile contract for over 4 years now. The service / cell coverage always use to be ok whilst our telkom sim cards was allowed to roam on the MTN network. about 5 weeks ago i could no longer get cell coverage at my home office and reported this fault. I was told by the telkom center to go in to the store and perform a sim swap, and this did not even help. so i tried to log a call again. so 10 calls later, waiting for approx 58 min per call for assistance, and all i constantly hear and ut seems like this is Telkoms only excuse " dear customer we are currently experiencing high call volumes " Well Telkom, you wont have high call volumes if you will sort our your poor service delivery.

This is affecting my business as i now have to work form a coffee shop to use my handset.

according to my lawyer, if Telkom cannot provide me with a service in the area that i live in or office they are in breach of contract, So its very simply, take back this stupid non working contract, so that i can go to MTN and get proper professional service contract! TELKOM is USELESS

Just over 1 month ago Telkom took money from my bank account after I settled my account and terminated my contract.

I can't get hold of an email address online to contact them. The chat service is not working properly because i am not in SA. I refuse to spend money hold on a hotline.

Can this matter really be that hard to resolve? Telkom already confirmed that they made the mistake. Why the delay? Why the lack of communication? If a customer own them money, they are quickly to follow up...

The customer service is extremely poor!

Good day
i have been batteling to get the r299 that telkom took out from my banking account in december 2017. I have emailed telkom three times to different consultants with proof of the deduction. They have now added the proof to my telkom account profile yet still no payment has been made. Today i spoke to one of the managers in connection with my case: [protected] and she informed me that it has been escalated to the correct department, in which the call ended after i informed her it was escalated 12 days ago and not one consultant has bothered to contact me as promised the following day. I have informed telkom that i dont want a credit but i want a refund instead. They are aware of this but still after 3 and half months still no refund. The proof of deduction of r299 is attached. Hopefully you will be able to assist me. Thanking you kindly. Mrs l. Van den berg. Contact [protected] or you can email me at [protected]@gmail.Com