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I made an order with Temu and few weeks later checked the tracking on Tuesday 9july Royal Mail had marked it delivered and uploaded someone else’s porch for proof. Since Tuesday I’ve been contacting Temu everyday to try get a refund. I’ve uploaded Royal Mail delivered picture aswell as my porch which are completely different as proof it’s not my home. The escalation team keep saying it’s been delivered to the correct address when it hasn’t because I don’t have my parcel. Customer service haven’t got a clue and keep opening tickets when the supervisor said they can’t do anything because a ticket is opened they closed it today through email I’ve gone onto customer chat like I was told to do and they opened another ticket so I can’t do anything for 24 hours. I’m disgusting about this situation and no one seems to help or know how to push a refund button !
Claimed loss: £35
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