Texas Roadhouse’s earns a 1.2-star rating from 422 reviews, showing that the majority of diners are dissatisfied with meals.
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Employee
I am writing in regard to our waitress that we had this evening. We had good service till the very end when I paid and tipped her and was going to hand her cash prior to us exiting the table and thank her for the good service. But when she brought our receipt she said here is your receipt and maybe next time I can be of better service to you. I said oh no...
Read full review of Texas RoadhouseHorrible service / horrible meal
Visited Texas Roadhouse, Erie Blvd location Syracuse NY, November 14,2023 about 6 pm. Place was busy but not like I’ve seen it before. Seated quickly, waitress took drink order and we placed our food order at the same time, waited for drinks because apparently there was a “backup” at the bar. Salad came quickly, while sitting waiting forever the waitre...
Read full review of Texas RoadhouseFlint, MI rude manager
I was recently eating at a Texas Road House where the manager was so rude and out of sorts, he ended up asking us to leave for no reason whatsoever. The incident started after we ordered our food. there were 5 of us in the party. 4 of us got their meal, mine never came out. Apparently there was a mix up in the kitchen. Which, happens and I was fine with...
Read full review of Texas RoadhouseComplaint over food.
My husband and I went Friday evening Nov 4th. He ordered Sirloin 11 oz med, and I ordered Sirloin 8 oz med rare. They were very busy, so we waited quite a while for our food which was fine. When I got my meal, my steak was well done, my husbands was perfect. They took mine back, and reordered a med rare for me saying it would take 8 to 10 minutes. 40...
Read full review of Texas Roadhousee
We ate lunch at The Texas Roadhouse on Friday, October 27, 2023. The meal was delicious. The meal cost us $43.42 and we left a 20% tip, which would be $8.64 for a total of $52.06. Upon arriving home, I checked my bank app and it showed a charge of $69.92, for a tip of $26.50. We called to make a Customer Complaint that afternoon and that night. We were told 1) we would receive an email by Tuesday (October 31, 2023) and that $19.00 would be reimbursed to our card. Neither has happened. We have exhausted any avenue of reimbursement.
Desired outcome: Reimbursement or a free meal.
Food and plates
We went to ur Texas Roadhouse in New London CT last friday Oct 27th for dinner.. I ordered an American Burger medium well and my husband ordered a fish and chips.. I only ate half of my burger and I decided to take it home after and I noticed my plate where my burger is served is cracked and I immediately complained to the waitress and a Manager came and told him about my predicament.. he apologized and never offered my anything to compensate my complaint. I told them to throw away the plate where they served my food and told them that was not very nice of them to served food with a cracked plate... when I got home I started to have stomach ache and I was vomiting and had diarrhea and I almost collapsed.. I became so dizzy and didnt feel good at all.. My husband told me to call the Restaurant Manager the following day and ask them if they got similar problems about my complaint..
Steak kabobs order
I just opened my to go / pickup order of Beef Kabobs over rice and immediately saw what looked like a strand of hair. Upon further investigation I pulled it out of the rice and Yes, it was a piece of HAIR ‼️ I scraped all the rice around where the hair was and now frantically combing through the rest of the food as well as the other 2 orders to see if there...
Server tip
Took my daughter and husband and my wife to dinner on sept 25 2023 and had a nice time until we paid our bill and was told by the server that I had to give a 20 % tip not the amount I put on the slip which I don't believe is the right thing to say to a customer then my daughter got out 20.00 and gave her this amount. I believe it's the customer right to...
Read full review of Texas RoadhousePoor customer service
I took my aunt to coon rapids Texas roadhouse last night 10/9/23. We arrived at 6:14 pm. At about 7pm after asking other servers for our server. He shows up to take our order. 45 minutes after arriving. I have never had an issue here EVER. I was so disappointed. I understand the place gets busy but there were empty tables everywhere and we were not being helped. Even one of the servers I asked rolled her eyes at us. I was really looking forward to my meal last night that never happened. How can this be made right?
Desired outcome: I would like a couple free meals.
Inattentive, they are not interested in the client
When we arrived at the place the girl asks us if we are new to the place we told her that yes, however the food arrived first than the covered and we had to wait for a while the food until the cutlery arrived, when she tries to pay the order I don't know how the payment method works and I asked the waitress and she while she walked away from the table told...
Read full review of Texas RoadhouseMissing items and incorrect item
Hello around 6:20 pm today is September 16 and my husband and I just got home from picking up our order off of 1960 in Spring tx and we live in houston and I am a very unhappy customer because Texas Roadhouse forgot my house salad I ordered and their special cinnamon butter that butter always seems to be forgotten to be placed in my order but I’ve never...
Read full review of Texas RoadhouseGhetto Management and poor customer service
My husband and I treated my sister and her husband for their 35th anniversary. First we received our food an hour after being seated, the waitress dropped my sisters food and had to recook her food twice. The mgr came out and acted so ghetto after I told I was reporting to corporate. She yelled at us and told us to get out. Just totally unprofessional.
Desired outcome: Need apology
Interview server
Hi my name is Nicole and I drove 45 minutes after being invited to interview for a server position that I had applied for online. The manager explained that it usually doesn't work out being a server with no experience and that he wanted to offer me a host position. My resume was shared and I felt unwelcome being a African American female with a perdomently...
Read full review of Texas RoadhouseOut of food/beer
My husband and I went to your restaurant off of Battlefield Blvd in Chesapeake, Va. last night around 5:30pm. We had not been there in 10 years but decided to go there for our 51st Wedding anniversary. Upon arriving we were seated and had a wonderful server, her name Trinity. Your restaurant touts a good draft selection. My husband ordered Yuengling only to...
Read full review of Texas RoadhouseTerrible service, terrible food, poor management and
Yesterday which would be Aug 19 me and friend were here and the service and professionalism was terrible. Our waitress was excellent but that was the only thing good about our experience. We first wanted to be seated not in the back where it was dark but by the window or more lighted area. We were told that there was no servers in that area but people were...
Read full review of Texas RoadhouseSteak
I went to Texas Roadhouse I ordered a Dallas filet and mashed potatoes. When it came to the table, the steak was half grizzle! and potatoes where cold! Of course they took it back and brought me another. The manger was not at all apologetic! She just said is this better, it was better but by then I had lost my appetiteIt will be a long time before I go back...
Read full review of Texas RoadhouseFood
Went to Texas Roadhouse July 28th 2023 at 6pm in Garden City SC. The steak was so tough I could only eat less than half of a 6oz sirlon. Got tired of chewing it. The baked potatoe wasn't done and hard. This is the first really bad meal I have ever gotten there. Ticket number 50027. The waitress was ok. The women's bathroom needed attention. No soap in 1 dispenser and paper all over the floor.
Our meal and the service
We went on July 22, 2023 to the Texas Roadhouse in Morristown, TN. My husband tried and tried to call to put our order in. Every time it would have the recording to want you to put the order online so finally my husband put the order in online. The order was 2 full rack of ribs with double fries on the sides on both ribs and a dozen rolls and butter. Well...
Read full review of Texas RoadhouseCleanliness
We were seated approximately 5:00 pm on July 26th. 7 of us and 3 were children. My grandson needed to go to restroom. The floor was so wet and nasty rom urine was hard for him to go but the stall was not very bad. We immediately told 2 employees. Manager later came to our table we told her everything was good but restroom was horrible. We left approximately...
Read full review of Texas RoadhouseEnvironment was unhealthy
Yesterday my family and I went to Texas Roadhouse in Elkgrove, CA.. as we sat waiting for our food we felt heat as our food came and started to eat the hotness got worse. We all started sweating while we ate and even stepped outside for fresh air a couple times. We felt we couldn’t breathe because it was crowded the ac seemed to be not on. It was just a horrible experience for the amount of money we spent.. I feel that it was very unsanitary and unhealthy for anyone to have to experience that..
Desired outcome: Refund if possible
Texas Roadhouse Reviews 0
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About Texas Roadhouse
One of the things that sets Texas Roadhouse apart from other restaurants is its commitment to providing high-quality, fresh ingredients. All of their steaks are hand-cut daily and their ribs are slow-cooked to perfection. In addition to their signature dishes, Texas Roadhouse also offers a variety of other menu items, including burgers, salads, and seafood.
Another thing that customers love about Texas Roadhouse is the lively, fun atmosphere. The restaurant is known for its upbeat country music, line dancing, and friendly staff. It's the perfect place to go with friends or family for a casual night out.
Texas Roadhouse also offers a variety of specials and promotions throughout the year, including their famous Early Dine menu, which features discounted prices on select menu items from 4-6pm on weekdays. They also have a loyalty program called the Texas Roadhouse VIP Club, which rewards members with exclusive offers and discounts.
Overall, Texas Roadhouse is a beloved restaurant chain that has built a loyal following thanks to its delicious food, fun atmosphere, and commitment to quality. Whether you're in the mood for a juicy steak or just want to enjoy a night out with friends, Texas Roadhouse is the perfect destination.
Overview of Texas Roadhouse complaint handling
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Texas Roadhouse Contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 3 3 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 3 3 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone numberCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Texas Roadhouse social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
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