The Brick review: Customer service/bed purchase

I am writing to express my deep disappointment with your store.

I purchased all of my beds from your store. The first of it being February 2019 and I paid for the bed to be assembled which was not done properly because my mattress ended up caving in because of the fact that it wasn't done properly. In July of this year I started a claim because of the mattress being damaged and it was replaced thankfully. At the time I attended the store I advised the person by the name of Taylor of the reasons why the mattress was damaged. At that time Taylor suggested we start a claim so that I can get the bed fixed properly. I had paid separately for their contractor to come and build the bed, since it was a platform bed. After several weeks a person hired by the Brick came to inspect my bed and was told that yes the bed was not properly assembled and they would order the parts to assemble it properly . It was missing two boards and two legs. Again several weeks passed and on December 18 a technician came to reassemble the bed to find out that the wrong parts were sent. At the time of the claim my bill was submitted to Taylor and never did I fraudulently misrepresent myself with the bills of the other beds which were the same bed but one was brown and two were white. Today Sheryl from your store advised that I was not eligible because it was two years ago but at the time the claim was made my bill was submitted and never did anyone say that I was not eligible.

I was very upset when I was told us and I will no longer be shopping at the Brick and I will give your store a very bad review for all the time I wasted and all the pictures and emails back-and-forth from the store to the claims department all of which approved the replacement of the bed until somebody finally woke up and decided to tell me that I was not eligible when the store was the one who said that the bed was not assembled correctly.

I would like this to be reviewed by the store manager and I will be taking this to a higher level because this is very bad customer service and I do not like the treatment I have been receiving. In any event I am not at a position for me to replace his bed because I am a widow with four kids and I have hired an independent contractor to properly fix the bed and will be looking to the store to either pay for this or ultimately replace the whole thing. I can no longer allow my son to sleep in a bed that is not properly fixed and that is breaking piece by piece because of this.

The Store in question is located at Weston/401 at Crossroads, in Etobicoke.

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