The Brick review: Warranty "credit"

I purchased 2 TVs in 2015 and also purchased the extended 5 year warranty (4 years extended warranty along with the 1 year manufacturers warranty that extends the total time to 5 years). I was told to contact that Brick location on the 5 year anniversary to receive a warranty credit if I had not used the warranty. I did not use the warranty, and returned to the Brick at the end of the 5 years to redeem the credit. I went there on September 29th (my warranty expired on Sept 28th), was told that the first warranty purchase was expired but the second warranty did not expire until Nov 1, so I should come back on Nov 1 to be able to use both credits. I went back on Nov 7 2020 and was told that to be able to redeem the warranty credit, I needed to spend a minimum of $400 to be able to use it, so I ordered an alarm clock ($99.99) and a lamp ($339.97). I paid for the difference (the two warranties were for $99.99 and $179.99, totalling $279.98 of warranty credits, I paid an additional $209.98). The alarm clock arrived at the warehouse and I picked it up, the lamp was to arrive by the end of December 2020. Mid-December, I received a call saying that my warranty credit was not valid, they told me it had expired the year prior. I had called King and State to verify that the warranty did expire in 2020 (not 2019) and they verified this on two different occasions. The Brick refused to do anything about it, so I called King and State back to once again confirm that I should be eligible for the credit, which they did confirm, and they also called the Brick location directly on my behalf to sort it out with the Brick. King and State told me to follow up with The Brick later that day, which I did, and was told that they were sorting it out and would call me back. They have not called me back, and have no returned my phone calls. I haven't been able to actually speak to anyone directly, every time I call the message is that they are busy and unable to answer.

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