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CB Fast Food Chains Tim Hortons Not happy with my last visit
Tim Hortons

Tim Hortons review: Not happy with my last visit 326

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Author of the review
12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

As i'm a regular customer at tim hortons everyday. I'm not happy with my last visit at the store on malden road in lasalle. Wednesday jan 30th at 2:45 I was on my way to work and stopped for a large coffee and a couple of donuts. When I got to the window I had asked the girl (blond hair no name tag) if I could please have the donuts in two separate bags and she said no problem, as she took my money she told the other girl (name tag said britt) that I needed the donuts in two bag and britts remark was oh my god your kinding me two bags! The blond hair girl knew that I had heard what was said so as she handed me my coffee and donuts she apologized to me for the wait. I really don't know how long your going to have customers when get treated like that. I felt like I need to pay for the second bag of even explain why I need two bags. I have now enjoyed my coffee at the other tim hortons in the area. I really hope you can fix this problem as you already have lost one good costumer.

326 comments
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Jason Pinksen
US
Jan 31, 2023 4:14 am EST

Price of coffee just went up another ten cents people will stop coming to tim Hortons . How can you justify raising the price of coffee again .

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Melissa Holbrook
Ohio, US
Jan 31, 2023 5:08 pm EST

Englewood ohio branch not answering to take anyone's order when they are opened today's date 1/25/23

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Rob Oakley
US
Feb 01, 2023 2:12 am EST

I was absolutely blown away when I was charged $2.50 for a coffee this morning. (Seems like the price goes up weekly.) I totally understand the times we are in but you guys should be ashamed of yourselves! I can guarantee I will go elsewhere if it goes up again, thank you for your time. Btw I Spend well over $20 daily at your restaurants!

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kathe Colorado
US
Feb 08, 2023 11:00 pm EST

We usually buy cheese croissants from Tim hortons and this time the croissants looks different like what quality are they providing

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Brittany Hopper
US
Feb 18, 2023 8:24 pm EST

Ordered 2 large triple triples at 9:14AM at 4 N Transit st Lockport ny 14094 location. When I got to the bottom of my coffee there was a white piece of plastic in my cup.

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Arilyn
Sarnia, CA
Mar 04, 2023 11:06 pm EST

I find your ad on tv false advertising.

The centre piece you place with the tongs on tv, is all I received on the entire serving plate.

It was cut so thin it only had one side.

I complained and was told it was the serving side dictated by you.

What there was, was tasty but certainly not filling.

Very very very disappointing.

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Jorge722
Toronto, CA
Mar 11, 2023 7:28 am EST

Product and service . Horrible from start to finish but I blame the company for being understaffed at a airport. 3rd world service in Canada or is that what Tim hormone is trying to achieve so shareholder gets money money :

1 hour waiting in a lineup with only 20 people in line at the airport .

Pathetic at least for a very loyal customer.

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Gloria Tesarek
West Kelowna, CA
Mar 11, 2023 11:18 am EST

You have your contest same time each year. There are thousands of snowbirds down south. Just not fair.

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Carl Morgan
US
Mar 15, 2023 8:34 pm EDT

I am 81 years old .I belong to a seniors club here in saint john at a legion.We have 218 members .We had a talk about roll up the rim and only 53 had cell phones any way we have decided to boycot tims because we feel were being tossed aside by teck crazy companies.Im sure Mc donalds will like our buisness thank you.

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Krista Meldazy
US
Apr 02, 2023 6:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

my mobile orders have gone to different locations about ten different times. I can’t go to the locations because they are not where I am. how am i supposed to get my money back? once i was credited 600 points which doesn’t even cover my whole order.

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Zangvil25
Chester, GB
Apr 02, 2023 6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It’s not a complaint, just must bring to your attention how our clothes smell of grease and cooking, every time we go to the chester, greyhound centre branch. It’s overwhelming. You need to fix the filters or extraction fans you have. Thanks

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Om Hari devkota
US
Apr 03, 2023 2:55 am EDT

Job offer I received by Paul Barron and David Stephens I received I pay for lMIA and work permit nearly 30000 and had been scammed not get anything after that below attached documents proffs all scam and fraud

View 0 more photos
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Katsee65
Markham, CA
Apr 03, 2023 6:58 pm EDT

My email is kathyseebeck563@gmail.com my name Robert Seebeck I lost over 3700 points with Tim’s and I can’t play nhl game been like this since Ladt Saturday

Can we fix this please

Thanks Robert

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Suzanne Jensen
Blind River, CA
Apr 09, 2023 10:29 am EDT

The Blind River Ontario store does not provide lattes. Every time I order one I’m told the machine is broke. Is there no way to get this fixed? Very annoying when the advertisements promote latte products but not available for sale.

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Tania Wood
US
Apr 15, 2023 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

April 6 charged twice for the same order using the app to pay in new Glasgow Nova Scotia . Please contact me at taniawood2021@gmail.com

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Kelvin Bond
US
Apr 26, 2023 1:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chili was very oversalted, watered down, only 1 or 2 beans, 2 small slices of mushrooms, hamburger barely visible like granulated, no chunks.

Chicken Wrap was 2/3 full, little lettuce or chicken.

Lunch hour, 12:00 - 1:00 PM

March 19, 2023

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Saloni Aggarwal
US
May 06, 2023 7:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

26 April 2023

Around 1pm

the wrap that i got from the store turned out to be bad and made my stomach upset. I had a bad stomach ache and had to miss work the next day. Kindly look in to it so that other people do not have to go through this too.

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Basirlila
Grimsby, CA
May 10, 2023 4:58 am EDT

My husband went today, Wednesday May 3rd, to 5 Livingston, Grimsby & order 1 small dark roast coffee & 1 medium dark roast coffee. He was told they only had enough for the small & could make the medium the regular roast. He told them to cancel the order then he went to the location at Casablanca. If we want dark roast then we want dark roast.

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Sarantopoulos
Toronto, CA
May 10, 2023 6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

just purchased coffee at the Tim Hortons Esso gas station at Lawrence Ave E and Railside Dr. in Toronto, North York, It was like colored water.

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jean marc
pointe a la garde, CA
May 15, 2023 12:04 am EDT

have been trying for 8mths to get a refund from Walmart to be told they do not refund from tim hortons really frustrated also with your type of customer service that requests money to be served

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ashmatt
Kitchener - Canada, CA
May 15, 2023 9:59 am EDT

I love this campaign and the price is irrelevant as long as it goes to charity. My complaint is on May 6th I bought a dozen smiley cookies. they came square and smaller then their regular chocolate chip cookie = why? I feel like I was shorted. Store was at Glasgow and Belmont

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tmfsmith
Lincoln, US
May 17, 2023 5:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Won’t serve food at 5PM, drink is ALWAYS WRONG and the food sucks when they have it.

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Graeme Robertson
Edmonton, CA
Jun 04, 2023 5:33 pm EDT

The egg product is disgusting, tasteless, rubbery and runny at the same time. Ever since the States bought Tim Horton's, those breakfast foods have never been the same.

PLEASE bring back the omelette style egg

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Sydney Linkiewicz
US
Jun 13, 2023 8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wellington store beside sherwin Center.

Staff is slow at greeting customers.

Went to use bathroom and toilet was plugged and full of poop in men’s bathroom.

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tony 59
LIVONIA, US
Jun 25, 2023 1:34 pm EDT

i got charged 2 times for coffee and donut should have gotten a free coffee on my rewards card

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Cynthia 1
Paspébiac, CA
Jun 25, 2023 8:22 pm EDT

Today June 18th 2023 doors locked at 1:05pm and parking full and inside lots of people.

Also mobile orders not working for 2 days now since power was shut off not far from here. They never lost power and still closed at 6pm like neighbor businesses who they actually had no power for 3 hours.

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Brian Wilson
US
Jun 26, 2023 12:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered coffees and extra cups. She said I didn't order them I told her I did she started arguing I told her I didn't mind paying extra again arguing no need. Of this very unprofessional

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A Fan
US
Jun 26, 2023 1:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I visit your location everyday - I do love the coffee and the customer service. my complaint is I have to ask for napkins and a sleeve to go on my always hot coffee. This complaint is not for any specific location but all that I have visited, even in Ontario Canada

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lucia de fatima
Terrebonne, CA
Jun 28, 2023 7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi i am very upset as i went to pay for my tims order i had over 300 points and when i went to use them they were gone! i don't understand why they were abolished as these are clearly from my purchases at tims

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Cynthia Yes
Paspébiac, CA
Jul 02, 2023 1:47 am EDT

Mobile order always down. 2 weekends in a row.

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Michael Bessette
Delta, CA
Jul 15, 2023 4:15 pm EDT

the location is in surrey off 72 avenue

it was the drive thru.

i only realized i was double charge when i looked at my bank account and there was two charges for $2.02. the date was July 4, and my bank account said it was Tim Hortons #21

my name is Michael Bessette and my cell number is [protected]

my email michael.bessette@metroltd.ca

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Malangbadshah
Owne sound, CA
Jul 25, 2023 9:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have order a classic wrap with no bacon in it but they serve me with bacon . As per my religion I don’t eat bacon. It’s hurt my emotions. Wrong order which I am not comfortable to eat.

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daform
Bangor, US
Sep 10, 2023 12:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered two wraps and they didn’t put much inside. It was a terrible presentation- very flat in appearance. Compared to all other Bangor locations it wasn’t even comparable as they give a good portion and if company standards are what the Bangor locations conform, I would expect this location to do the same. Wont eat there again.

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Vito longo
US
Sep 23, 2023 11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The two locations on McGill metro station. They don’t want to give out the coffee holders cause I’m gonna burn my hand. They never have it they’re cheap.

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Terry Yoshikawa
US
Oct 12, 2023 1:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Horton's #108396

Receipt # [protected]

Order ID [protected]

Purchased 2 bagels - Four Cheese @ $4.49 per each

Menu specifically stated $3.49. We have photo of the menu to send if you wish

Margin +22.3%

MU +28.6%

Great way to increase profit margins while maintaining COGS!

How many other patrons including us were over-charged?

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Tima Dragomautz
US
Oct 24, 2023 11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just opened up a can of your Spicy Thai Chicken soup #[protected] info on bottom BB/MA2024 OC 05 15:54 EST [protected]. I have read that this has been a constant complaint. Yet I have ordered it at your coffee shop & didn't have that issue.

What are you doing for all these people that are majorly bummed?

Time to fix it!

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Jdjones
st.catharines, CA
Nov 12, 2023 10:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

the lady at the drive thru was sick and coughed all over my order and I could hear it over the speaker and I'm sick right now. It was yesterday morning at the lake st and lakshore location. Ill deffinetly never go there again. I could hear her cough over the drive thru speaker

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Morgan Gessner
US
Nov 25, 2023 3:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I write a note to order, they aren’t read well English. Mistake order and repeat another order. They are all from foreign, know better to learn education read English! Shameful. 4th time frustrating thanks lots.

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Nodogs
Big pond, nova scotia, CA
Dec 02, 2023 10:11 am EST

Hi there, the new commercial is worded wrong. It portrays that the new Baileys coffee is non alcoholic, therefor it is not available to alcoholics. It should be worded as an alcohol free Baileys coffee. This is the idea that I had when I first saw the wording. Just picture it. Had to share my thoughts. Thanks. Mrs. Joan Murphy

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Stuchris25
St Catharines, CA
Dec 03, 2023 12:38 am EST

I received three coffee gifts from a friend and none of them can be processed at any store?

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