Tim Hortons
Reviews and Complaints

Just went through drive thru at Tim Hortons in St. John's Newfoundland. I ordered a medium pumpkin tea latte and when I am passed the cup it is awful light feeling. before I go to drink it I take the lid off to find only half of which was tea/water. this is actually the second time this has happened to me at different locations in St. John's over the last month. Very disappointed in the fact that I pay for a medium and barely receive what might be a small. I understand that room should be left for the scalded milk but not half of a cup of tea. I have often bought these drinks to receive much more as the lids allow for the foam. Again I have to say so disappointed in the product at Tim Horton's lately...Pictures of my drink attached...

I just entered the Tim Hortons located at 80 Market Drive in Milton, ON. I was told this location could not serve anything except coffee and baked goods at this time despite a large banner on the roof of the building stating it is open 24 hours. There are buns, bagels and everything required to make sandwiches etc. Clearly visible and the staff seemed untrained and quite rude.

Does open 24 hours actually mean open 24 hours or just for select services? Is it the policy of Tim Hortons to have their staff act in such a rude manner toward customers? I have experienced this type of behaviour by staff in other locations but this is the first time I have been incensed enough to complain.

I visited this drive thru location on Sept 10 at approx. 7:30 am.
I asked what teas have caffeine in them. The lady answered "I can't tell you that you will need to call customer service."
I was quite confused with her answer so I asked again. This time when she replied she gave me the same answer in a very fast and rude tone.

Then I asked, which teas do not have caffeine - thinking if she has the info in decaf I could use process of elimination.
At this time she answered me again and basically was rushing me to order.
I asked what tea selections are available. She then began to ramble very fast all the selection blends. She was completely rude and disregarded my questions.
When I arrived at the window I questioned - how could you not know what teas have caffeine? She then began to brush me off and the other lady was rushing me.

This is a absolutely unacceptable customer service.
She was so rude and clearly doesn't know the products.

Feel free to contact me if you require further information.

Thank you,
Julie Ramos
[protected]

This morning around 9:15, ordered everything bagel with herb and garlic cream cheese.
The order was ready by the time I got to the pickup/ pay window.
The server said " here" and I looked at her in hopes for better customer service.
This was breakfast for my daughter and she opened the wrap in school.
To her surprise, cream cheese was put on the bottom side of the bottom slice and buttered side was facing down .
I've gone to this location many times as it's close to home, often have issues and yes, the staff are rude at drive thru. They'll snatch notes from your hand and not a smile, poor customer service!

I consistently order a medium dark roast double double every single day with about 1/5 tasting the way it should. It's probably my fault for consistently buying Tim Horton's coffee but I do anyways for hopes of them making it proper. The time it does come out tasting good, it is the best coffee I ever drank. It's starting to be not worth the headache of dealing with such garbage consistency. So please talk to the store to increase the frequency of the pots they make and shorten the life of the pot. I will place a complaint everyday until this is fixed. You guys make a good product, don't drive your customers away because the franchises are cheap or the employees don't follow policies correctly. 80% of your revenue comes from 20% of your customers.

I come to Tim Hortons every or at least every other day because I work in the mall and that's mostly all there is to get coffee. I always bring my own reusable cup, and it's ALWAYS clean. I always rinse it out before I bring it, yet still when I order ANYTHING from your restaurant, they make it in a plastic cup and then hand it to me without a lid. I understand that there are sanitary issues with bringing in your own cup, but I worked at davids tea for over 2 years and not once did I refuse a personal cup. Neither does Starbucks, they take my personal cup every single time I bring it into their facility. I would like to complain about the amount of plastic and the waste this facility is creating. We only have 17 months left on this earth if we don't change the way we treat it, including the amounts of plastic thrown away.

I am extremely dissatisfied! This is the second time on my way to work I have ordered and paid for a pumpkin spice latte and got a regular gross latte. First one was in Markham on hwy 7 and ninth line timmies and today was at the timmies at the Whitby location at the corner of kendalwood and Dundas ! If I receive another bitter plain latte again tomorrow i will be pissed off.

I am very displeased wirh this new rewards program... It is nothing in comparison to mcdonalds... I have spent some mney at several locatoons around winnipeg but cannot collect points... For one dumb excuse or another... Plus tge staff knows how to suggest sell but cant ask customer if thet collect points... What a sham! Plus having to wait 30 per transaction to gather pounts is rediculous... I think I will stick with mcds as the cup has the sticker on and guaranteed get it with out needing reminibg plus if I buy one coffee then five minuted later treat a friend I get that sticker as well... Tims is a sham

I was sitting in the cafeteria thinking I would like to go get a coffee and happened to look over at the cafeteria store to see Karen, the unit manager?, cough into her hand and then continue to touch the pots and cups and serve coffee. I am appalled by this as I work in the food industry and have always been taught to cough or sneeze into my shoulder. I was completely deterred from getting a coffee and so were my classmates.

I don't drink coffee. However, I drink iced caps all the time. Daily or every other day . I usually order a medium iced cap.
Lately, the last 2-3 weeks, the 2 lake country locations have replaced the medium open /dome lid with a flat lid.
It is awful. I get less drink and you can't drink a slurpee drink with a closed flat lid. You can't move the straw around. I dislike it, a lot. It feels like they are cheaping out, and I'm getting ripped off, and do not enjoy my iced caps anymore.
The locations in Kelowna and Vernon still use dome lids.
Why are they using these lids here in lake country?They are awful.
Sincerely, I am a disappointed customer
Michelle harty