Tim Hortons review: customers service

I ordered my usually coffee at the same location as I do 5 days a week. I go there only because it the only drive thru. On more occasions than I wish to talk about the customer service is horrible. I get half the way or all the way to work and it's wrong. That happened just last week. Well today I placed my order and when I went to pay I gave her my rewards card, she took the card pretended to scan it. I did not hear the beeping then she took my money and when I asked for the receipt she rudely shoved her hand out the window and the paper almost blew out of my hand. I noticed that there was no rewards card scanned and when I asked her why my card was not scanned she started raising her voice to me about how the rewards system is not working. I tried to tell her that taking my card and pretending to scan it then being aggressive handing me the receipt because she knows she did not scan my card is wrong. I told her that taking my card and pretending to scan it is deceptive. That if the system is down it's her responsibility to inform customers. She clearly said that's not her job and she continued to argue with me saying it's not her fault and it's not her problem.

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