Tim Hortons
Reviews and Complaints

It was 33 degrees out very hot and I decided to purchase an ice coffee from Tim's. I didn't want the ice cappuccino which was ok the server said they didn't have that when I asked for med ice coffee they didn't have only small or large. I ordered the large as I love the ice coffee but there was no ice. When I asked for Ice she said they didn't have and she said so. Obviously a language barrier I understood no Ice cappuccino. She would not refund me. I didn't want to create a scene and took the coffee. Very upset at the service. As I purchased gas as well. Very pissed off

my boyfriend speaks in English in a french community, the cashier did not understand his order. He wanted a small ice cappuchino. She made a beverage that isn't even on the menu! Instead of putting ice cappuchino java in it she but lattee java in it because she thought he wanted an latte ice cappuchino. I went back to the tim hortons, and they remade the drink for me. Stating it was my boyfriends fault because they thought he wanted a latte ice cappuchino which isn't even on the menu! all my boyfriend said was that he wanted an ice cappuchino. I responded "ya just because he speaks in English!" and the employee said ya. just because the employees only speak in french they should at least know what a ice cappuchino is and not invent a drink that doesn't exist. I never got an apology just excuses that were our fault! This happened in sept-iles Quebec, july 5 2018, store number 810, boulevard laure

Cannot delete account within app, and company prevents you from doing so. (Facebook-esque)

You cannot delete your account within the app, so I call customer service. They told twice I had to email their appsupport to delete my account, that I cannot do it within the app. They don't have the email for this on their webpage, so I called yet again, and got the email. Email returned that they cannot delete my account, have to do it within the app.

I call yet again, and they say they cannot say anything about the app, and that no one can speak to me about the app. I said that customer service and the app are telling me two different things, so one of them is wrong. I've deleted the app, but I'm outraged they are keeping my data including my credit card number.

After 5 phone calls and 3 emails, I haven't been able to delete my account.

To Whom It May Concern,

I go thru the drive thru every morning to get my breakfast and coffee. The store I go to is located at 737 Bethel Rd in Olentangy Plaza, Columbus, Ohio 43220. And every morning I have to drive over the same pot hole over and over and over every morning.

My request is to please invest in some blacktop patch and fill the hole!

Thank You!
Robin Carroll

This evening at you 880 Equimalt rd location, I had a run in with another customer about an incident standing in line for coffee. This incident carried on threw the prosses of paying for my coffee, when I stepped to the side to retrieve my coffee the other patron was taking my picture, when I insisted quite strongly for this person to stop, a Tim Hortons employee (female)Started Yelling at me to leave the her store, I replied that I'd already paid for my coffee and would leave when I recieved my coffee, at which piont the said employee went into the cash register and retrieve a two dallor coin, slamb it on to the counter and told me to get the -uck out of her store, at which piont the said employee stormed into the back of the store cursing. I left the store in a bit of frustration and embarrassment as I had done nothing to deserver to be treated in this manner. Thank You for your time

Canada day sunday at approx 1130 am I walked into the didsbury alberta location where there was 4 customers ahead of me and one young lady working the till getting coffees getting food pretty much doing everything she was suppose to. The wait was getting long and longer to the point that it took me 23 min to get a coffee. I could see the poor young lady was getting frustrated and nervous over the amount of work and ppl for 1 person. This location ran out of hash browns no communication was said to the young lady and so she was going her job and sending the order to the back to be prepared. When Jen the manager was asked to give a refund to a customer who was tired of waiting for his meal. Jen instead of asking the customer the issue or explaining the issue to them took it out on the already nervous young lady yelling at her and saying she was the reason for the line up and if she dont hurry up they are going to lose money. I just want to express my lack of professionalism of jen towards her staff and customers. The wait will not be the reason I never attend a tim hortons again it will be because of people like jen who belittle her employees in front of customers and can't even see or jump to a till to help. Jen requires more training and some sensitivity training. It's awful to see that and feel nothing but sadness for the young lady for having to be treated in such away. Please take this seriously as this is a for of harassment and bullying that does not need to be pushed aside.

Online shows buy one get one. You click on it and it even takes you to the official Tim Hortons website. But taking my family there you resteraunts are not honouring it. This has pissed me off enough that I am willing to change my life style and go somewhere else for my daily coffee. Witch I know I maybe one person but when I myself drink at least 5 XL coffee a day plus what ever friends and family are with me and treats. Might just start a ripple. So what are yous doing to stop [censored] like this from happening and continue to happen? text me back at [protected]

Hello,

I entered the Tim Hortons at 120 Ottowa st N, Kitchener Ontario at 10:55 am on July 1st 2018.

I saw a promotion on Twitter for buy one get one ice caps. I asked the cashier about the promotion and she brought the manager. I told the manager and showed her the promotion on my phone.

The manager at this point was rude, sarcastic, and belittling. Even if the store did not offer the promotion I would have purchased an ice cap. I was so offended by her deminer and tone I left without making a purchase.

This happened Yesterday between 245 and 310 June 29 at Brasd'or Tim Hortons in Nova scotia I am a regular at the Tim Hortons in Brasd'or I go there almost every day and order a Decafe black coffee Will Yesterday I was 8 th person in line, 5 people behind Me There was one cash open one serving coffee to help the one on cash ( she was not a new girl) there were 2 on drive through and 4 on the sandwich area There were also 2 in the back I could see talking and one walking around with Her arms grossed ( she was not a manager) I waited 10 minutes That I can except sometimes they are busy there But when I got to the cash and asked for a decafe coffee I was told the there was none I said I wanted a decafe I was then told that I could have a regular coffee or My money back needless to say I told them to make some, which took another 10 minutes None of the 3 that were standing there said they were sorry for the wait or anything One of the girl (who was not on the floor when this happened) did say she was sorry when I said it was pretty bad to wait 20 I minutes for a coffee I guess that Your coffee is older than 20 minutes since they are not checking it Always love Tim Horton in Brasd'or lately it is very unorganized

The Tim Hortons at Harwood and Bailey is by far the worst I've ever been to. The staff is unfriendly, the restaurant is overly hot most days and always smells of Burning toast. Regardless of drive thru or inside the service is the same. Poor. No smile and a general lack of interest in being there. Why take a job in customer service if you have zero interest in dealing with the general public?
Although my order has never been wrong I would rather go to the Tim's on Salem Rd and 401 BC they are always friendly and helpful.

I ordered 1 Blueberry Muffin, 1 Banana and Pecan, and one slice of poppy seed loaf. What I got - STALE Lemon poppy seed loaf (straight to the garbage), 1 to raisin bran Muffin, and Banana (no pecans).

Clearly the attendant did not know their product, the location did not enforce and "always fresh" approach to their product, and thus I am passed off! Starbucks and McDonald's have it mastered, and Tim's used to, but let's be real, Tim's is NOT what it used to be!

Signed disappointed customer - Meg Goodman

I had pulled up to the speaker at the 5 mile telegraph and asked for a plan bagel with sausage cheese and bacon... She repeated back the wrong breakfast sandwhich so I then repeated it 3 more times... And she yelled at me and said I cant hear you when she clearly heard me the 2nd time and was laughing with the employees in the background... Then I added I wanted the waffel sandwich she then again said I cant hear you in a violent and rude tone and then she proceeded to say "we out of waffles" and proceeded to tell her okay I want a sausage and cheese croissant well then she said "u want an egg and cheese croissant, I said no just cheese and sausage! And proceeded to laugh. Im not racist but this is the 2nd time ive gone to this one and they act like [censored] to the white! This is an outrage! I cant believe this is happening with tim hortons

I purchased a box of Tim Hortons steeped tea pods. When I opened the box, there was a hair hanging out of one of the pods. It was not just sitting in the box. It was actually partially inside the pod. I have pictures of pod and box it came in. I was quite disappointed and disgusted by this. Please contact me at:
[protected] or
[protected]@gmail.com

Today was the third time I've purchased 2 decaf coffees with milk and a caramel flavour shot added to both and have not received the flavour shot in the coffee. I know it's not a lot of money but I'd like to get what I pay for. This has happened at the same store in st catharines. I usually find out the flavour shot is missing while out of the city travelling on the highway. Seriously thinking of changing to different coffee shop.

Re: Tim Hortons at 25 Woodstream Blvd. Woodbridge Ontario
June 26, 2018 around 3:30 pm.
I ask for a cup of hot water (for my prescription) with my finished Tim's cup (didn't ask for new cup). Front counter staff refused (and turned around asking other associates with the same result). She told me I have to buy a tea to have the cup of hot water. I don't know why she refused me, I was not asking refill of coffee, pops or other drinks.
I left this Tim and went to a nearby McDonald's at Hwy 7/Pine Valley having a cup of hot water without buying and no question asked.
This is a bad experience for a customer like me who buy one or two coffees at Tim everyday.

Tuesday, June 26, 2018 was the last straw for me. I held a lot in until tonight when my daughter was written up for something that was not her fault at all. The verbal abuse and mistreatment from the supervisors and managers at this location are beyond ridiculous. I am not stopping here as tomorrow morning I will be calling the labour board. No employee should have to been talked to in that manner and treated with disrespect. There are two particular people that I am specifically referring to (Jen and Marianne) and I want them to be dealt with as this needs to stop. That location needs to be retrained as they lost their skills. Maybe they are short staffed because they don't know how to treat them properly.
The location I am referring to is 12596 Hwy 50 North, Bolton, ON.

Well I was at the Tim Horton in Summerside PEI and there's sanitary problem not wearing gloves they're making donuts with without gloves preparing them excuse me drying working gloves that they work outside over the toaster nobody wears hair net they wipe their nose calm down there and play with your donut and serve it to you I have no immune system and and I already talk to the manager but still the same problem and it's getting worse everyday I'm talking about the night shift if you guys could look into that it would be appreciated a lot because there's really a problem in that building if you guys could look into that and get back to me because it's really important for my help to know if that building is sanitary enough for me I'm a big client of Tim Martin since 20 years now and that restaurant or donut place surprise me. Thank you for your time and hope to hear from you guys soon thank you

This is a true story and one that is not that news worthy but this will just make me feel better if I can vent.
In the past week I visited my favourite coffee house and noticed that seniors were being offered 50% off! I am a fairly new senior and was delighted that I would receive a 50% discount! My husband and I ordered two bagels and two coffees and then went to pay. No discount! Thinking that the girl behind the till didn't think we looked like seniors we quietly told her she forgot to give us the discount because we really were seniors. She informed us that the discount only applied to "baked goods" not wanting to argue that bagels were "baked" we took our two coffees and bagels and sat down. The 50% advertisement was on each table so I read the rules!
The next time we went to tim horton's we ordered two coffees, two soups and two bagels. After eating our lunch we decided to buy two doughnuts to take with us, since they would be 50% off! The girl explained that we had to buy two more coffees if we wanted the deal because you had to buy coffees and doughnuts at the same time. Now I am getting a little perturbed! Our next visit to tim hortons we were at the shell gas station with a to go tim hortons. I run in to get two coffees and 20 timbits knowing that this time I will finally receive the 50% discount only to be told that the 50% did not apply to timbits!
I have had the most exasperating senior's week!
Please do not offer 50% off when you really don't want to give it!

159 lundys lane store.Steeped tea w 3 milk and 2 sugar. Yes im ordering this for long time so i know how hot you guys are going to serve it. So the first time i politely complained, they put it in microwave, thats fine. 2nd time?thats a no no, i told them its not newly brewed or that could be sitting there for period of time, but still, she gave one still same as cold as she always giving me. Her name is "kulwinder". Its just funny coz if im ordering this with other person or other store im getting the right one. But for her, something wrong with her fix it! And note this is the first time i write a complain coz she even dared me to to it and asked me sarcastically "are u going to complain"?. Ok there you go!i just sont know how your manage will handle this or even listen to my complain. Sorry im not just pleased with her attitude and service. Im not gonna buy on that store again. Thanks

At the far hills location the manager gabe was very rude to me. Told me to leave the store and to "[censored] off" started talking to his employees about me childish all because he didn't give me my ice Capp all i wanted was a refund for the item i never got I've never been so insulted in my life. The store number is 10860 on the receipt I used to love Tim Hortons and may take my business elsewhere because of this