Tim Hortons
Reviews and Complaints

Double check with your doctor if you actually need to drink decafe or if you can enjoy your coffee and just have a smaller size or use less caffeine elsewhere. Studies have shown that the decaf process adds several oils and toxins and strips the 'good' oils from the bean. So your decaf may keep your blood pressure down but it increases your cancer risk.

Decaf is awful coffee and freshness is not the problem - the two extra steps to make decaf can increase the risk of a 'bad' batch of beans and all the fresh brewing in the world is never going to give you a great coffee.

Hi there, many tim hortons now make their decaf coffee "pressed" or freshly brewed for each cup.. Ironically when I used to work there I had many complaints saying it didn't taste fresh (even though it was just brewed from the machine straight into the cup).

Tim Hortons stores will usually brew you a pot of decaf if you request it (at least mine did).. it takes about five minutes. When I worked there I didn't see it as pestering I thought that the "pressed" decaf tasted horrible to so I was more than happy to make the better stuff.

Currently working "midnights", I personally would appreciate ANY age staff working other than myself!
I would allow my daughter or boys to attempt the position, but teach them how to fall from it gracefully - or congradulate them on successfully accomplishing it!
You need to be available 24/7 to get the job, but after you have it, if you're a good worker, you can angle into the hours you desire.

I had to work those kind of hours when I was a teenager. Most jobs teens have such as movies, eateries, retail, make you work those kind of hours... Especially in this economy, when managers can be picky...

Stealth-Pil-zero-t. Nice.

Listen up everyone,
I am sorry for the BS that I've been dealin around here.
That is all.
I am not too proud to apologize.
I don't consider myself God on every subject brought up.
My opinions are my opinions but I took it way too far.
For this, I am sorry.
Let's move on.

Maybe the position they were hiring for required midnight shifts? Get over it. Your daughter can apply elsewhere.

I am a regular customer at the Tim Horton's franchise in the West Edmonton Mall location. There were a few times where I fell short on change, "Twice to be precise". When I was short, the cashier was sympathetic to my embarrassment. I thought this was really good service. "In fact I would have taken it so far as to recommend the branch to several of my friends, that the people working there are great." A few days later, I went in to buy my usually extra large, with 2 cream and 3 sugar. When I noticed that my embarrassment obviously circulated amongst the employees. I was immediately branded a dead beat, broke bum. Though I paid in full, I was given poor service. I wasn't greeted with a smile and warm face as I usually was. Instead, I was given disrespectful service, and hastily rushed out. I would have said fast service, had my thank you, and quote, not been ignored, as well as the managers offensive glare (Broke-Loser). I felt everyone standing behind me, noticed, and immediately gave me the same title. Tim Horton's left me feeling, like stain on the nicely polished shoes of society. As a college student taking business administration, I submitted a revue to the head office, and posted my complaint, for the world to see. I would have stopped buying from the store, without even giving them the satisfaction of a bad revue, had their product not been a favorite of mine. There's no problem with the product...There's a Problem with the place (Distributor). If improvements are not made..." I hear Star Bucks has really good coffee, and I'm sure my children will enjoy it, when their of age, to drink coffee."

Horrible...I've been going to this location for many yrs n never got such horrible service...1st whoever took my order was rude"what can I get u"...then I wait over 10minitues for 2 coffees, get to the window hand him a 20 n I gets $1.30 back...at that point I was feed up and asked to speak to a manager...he replied with i don't know were she is...so I pull up and go inside spoke to this so called supervisor and she says "I'm sorry I'm new at this"like I said I've been going here for years and never had such a bad experince ..I would the to know the 1s responsible for this..I will never go back again..and I'm sure everyone else that received the service I did today will probaly not eaither...hope the owner of this store is kicking himself in the ###

You should have blared a horn at them, or bang their window and yell at them. Don't let those stupid girls get away with it. Sorry those female dogs ruined your day.

"has it's impact on my pocket book. I am very busy, with juggling work and going to school, that I don't always have time to count my change."

Coffee is not a necessity. Also, as a college student that has impacts on their pocket book, you should be fully aware of how much money you have at all times. It is the corner-stone of avoiding college debt. You DID waste their time. Their drawer ended up being short and they probably had to throw in their own change to balance it out.

Agreed...nd thx, for seeing me eye-2-eye.

After looking back. I see that I made many typo's, but that's not important. Whats important is what I'm trying to get across. I would suggest focusing on whats inside the box, instead of just the box it's-self

One does know the difference. "As I said, it was a typo, that I made the mistake of making twice."

It's not that people in college can't spell, I would say it's that they have more important matters to attend to, rather than proofreading their work every time they write. Your right, I should have done the math before I ordered. Though Tim Horton's if pretty cheap, I didn't think I'd fall short a 2 cents. If you still tip for lousy service, your just promoting an upset in the marketing environment. In business, No!, everybody's not entitled to a bad day. One bad day, can lead to years of revenue loss.

It is a Typo, and paying for college, bills, and necessity's, has it's impact on my pocket book. I am very busy, with juggling work and going to school, that I don't always have time to count my change. Though your right, I should have walked off, and told them I couldn't pay, and that I was just there to waste their time. That way we both could have lost out, I, coffee, and them, the money it took to prepare, produce, promote, and distribute the product. I'm sure a penny is worth way more than that! (NOT!)
As for a tip...Well I don't know about you, but I don't tip people who give me poor quality of service, and Mc.Donalds, well, I already do. Their low prices, are great for my budget, as well the food is delightful.

Seems like you are just angry that your daughter didn't get hired. Suck it up... I applied to at least 30 different places before I got hired anywhere. Sometimes there are just other, better candidates to choose from.

being a current Tim Hortons manager, I completely agree with "Oh Wow, Really". Availability is of primary concern when considering which applications to follow up on. Many student employees are busy during the week and need specisfic days off for hockey, dance, etc. All of which are great, however when a manager receives literally hundreds of part time applications, those with restricted availability or late start times drops them to the bottom of a very large pile.

I'm also wondering if this disappointed mother accompanied her daughter to the store when she applied in the first place. Note to potential student employees:, DO NOT bring your parents with you when you apply for a position. It basically tells the manager that are you not mature enough to seek employment on your own, which also puts you at the bottome of the pile.

It is further possible that in a small town, the store receives more than enough adult applicants. Virtually all managers when given the opportunity prefer to hire adults. The significant increase in Minimum Wage has put far too many potential student employees out of consideration. Why hire someone who is there usually for the social experience and can only work certain times / days, when a more mature and responsible adult is available for just $0.65 an hour more? Makes no sense.

Maybe they are not interested not because of her specifically, but maybe her availability is an issue. Maybe the time frame they are hiring for is during school hours when she wouldn't be available. As someone who hired for a retail store at one point, I can tell you availability can instantly disqualify an otherwise great candidate.

First of all, I would like to inform both the writer of this ridiculous complaint, and all of the unfortunate future readers, that there is no "asian manager" at this location. This particular store is owned by the same owner that owns the Shelbourne/Mackenzie location by the Home Depot/Boston Pizza and the Hillside Mall location. All three of these stores operate under a Quarterly (4x/year) inspection schedule from Head Office - as do all Tim Hortons - wherein they receive 96% or higher every time (an achievement that has won them several plaques which are on display in their restaurants).

The donuts come in 'par baked' and are 'baked to completion' in house and this has been going on for way more than "7 years" and no, it was not 64 cents then either. Try back in 1995. The reason for this shift is simply demand. On a single day shift from 6am to 4pm, that location alone sells over 300 donuts, never mind timbits and other baked goods. If you can propose a way, sir, that a business can meet that type of demand from scratch baking -- let Tims know.

As for your claim about the Roll-Up Cups... You make me sick. The staff are not even allowed to purchase a cup or claim a prize -- and this extends to immediate family and spouses.

I'm sorry you had a poor customer service experience, but I have been an Assistant Manager at these locations for the past 8 years and they are doing a great job. Do some research into a company before you go spouting off about them.

Actually the baked stuff is made in Europe, and they just glaze/ frost it up here

as an employee..sadly... we are told by owners to make the coffee strech out, , , its there way of keeping food cost low andsaving themselfs money, , i dont know how its ran in up there but here in the states that seems to be the game they play, , if i want coffee i walk over to biggby in uniform and all to get my coffee, , , the 20 min thig is mostly just to draw business in i do believe, as awards are given out with a cash prize to stores for, , low food cost, , , , "always fresh award" ect, its all just a big joke,

Yea maybe it was bad but you should have returned it, some people like burnt bagels/bread etc, myself included.

You spelled 'chedder' wrong - it's 'cheddar'; maybe that's why burnt it.

I hope you told the management right away when you were there. Otherwise they cannot give you free anything because they cannot verify your statements.

Virgostar, your brother is right. As a Tim Horton's employee, if you ask for a coffee half hot chocolate, it is the same price as a regular coffee or hot chocolate. A Cafe Mocha is clearly a coffee with half hot chocolate and whipped topping and chocolate or caramel drizzle on the top, which is more than a coffee, half hot chocolate.

Tim Horton's is WAAAAAAAY TOO HIGH on everything they have there! I mean, it's not even that good of quality food, etc. and they're charging "Fine Dining" price, almost! They try to scam people based on a name that you hear over and over through their advertising, etc. I guess they think that being Canadian is somehow "special"! Who gives a ### who Tim Horton is/was? I wish that he would go back to Canada and stay the hell there! [censored]BAG ALERT!

I am one of the team member in tim hortons but I suggest to everybody not to buy anything from there. Everything is frosted for long time and even you can find hair in donuts or other products.nothing is clean. If You like your body never go there.

SOmething with montreal, my girlfriend and I almost puked at the bus station there in a restaurant when we realized there were flies floating around in the vinegar we put on our fries.

Dear NO MORE TIMS:

Allow me to dissect your comment, based on the criteria you measure Tim Horton's employees.

"You see the staff at tim hortons just dont give a ###.Yes they get min wage, but that is all they deserve and most cases to much." That sentence looked like it was written by a cousin-kissing F150 driving hick.

"They are working there because due to lack of education or english speaking there choices are limited.I can tell the color of drive through server, by length and speed of line." You mean 'THEIR choices are limited' right? I know, the English language is hard, especially for white folk like you and me. Perhaps you belong on the other side of the counter.

"Instead of pretending to care, and try making something of them selves as Manager ect, but they just like being stupid and ignorant." So are you telling me then that all Tim Horton's employees are stupid, but the Managers are the exception now? Oh, and lets not forget that they 'enjoy' being stupid. Shall I keep going? Ok.

"I have a tims across the street from my house.I have to drive to another down street due to stupidity.I have writen tims and sugested they do secret spot checks as a customer to there franchises, but they think there to big to care.Well GM felt the same way, and there done." You have to drive to another Tim Horton's down the street due to stupidity - your stupidity right? After all, it seems pretty stupid to me that you would drive out of your way to a different Tim Horton's when they all offer the same bad service that you claim. One last question - when you 'writen' Tim Horton's, did you use crayons, or did you get your mommy to help you?

Author's note: I do not work for Tim Horton's, I just can't stand racial innuendo.

I don't think you know this, but at Timmy, we are actually suppose to put ranch on a ham and swiss unless otherwise instructed. Anyways, i'm sorry about your wrong order.

Hi there, I worked at Tim Hortons for amost two and a half years. Now that I am not employed by them anymore I do not feel remorse for saying any other this:

With the exception of a few really awesome customers (usually the regulars), Tim Hortons customers treat the counter staff like slaves. No wonder I didn't give a ###.. I was tired of being called names, made inferior and infantilized by the country hicks who marched in through the store as though they were better than everyone. I couldn't count the number of times I've had a customer make me run to the back in TEARS because I felt so degraded. I couldn't count the number of times I had to literally clean ### off the walls of the bathroom because some customers act like monkeys and actually fling poo at the walls. All that trouble for barely over minimum wage... and thats after two years of working there. Maybe its just "stupid and ignorant" of me to have thought that people should follow the basic principle of respecting others, just cause if they wear an ugly-### uniform and serve you donuts doesn't mean that they are your personal slaves.

Dear NO MORE TIMS,
As a loyal employee of Tim Hortons for the past 2 years I find your comments quite offensive. Not all employees are brain dead ###s, and judging by your ignorant comments perhaps your outlook on life is quite pessimistic and therefore you blow things out of proportion. It happens when the is little else in life to celebrate. Perhaps generalizing isn't in your best interests as I have known many Tim Hortons employees who are wonderful people and unlike yourself aren't so pessimistic. As far as your comment on the colour of the drive thru, this is very irrelevant in the drive thru times as any number of things can increase our drive thru times such as ignorant customers. In anycase 'sir' have yourself a wonderful day and hope nobody spits in your coffee.

Not many Tims have white or native Canadians at least not in Ottawa.

I found customer service employee rude, racist, bigoted no class did not care about quality of service towards me and I think that all of these employee need to go through somekind of sensitivity training or anit= racism training towards visible minorities or fie all of them because they have no business dealing with the general public especially visible minorities or through them in jail if they have committed a crime.

Tim Horton's in Oromocto, NB on Restigouche road. I purchased a large and extra large at the drive thru. As soon as I pulled onto the road I noticed the cup holder filling up with coffee. I pick it up to see and it completely pored all over my hand and legs. It was so painful and my hand and inside leg are burning. This is unacceptable. They made me fill out a accident report. What should I do. My seat and truck have coffee in places I cant even reach and the truck is brand new.

I was checking it because it was filling up in the cup holder.

Why is this a Tim Horton's issue? You shouldn't be inspecting a cup of coffee while driving.

The bottom of the cup let go about 2 minutes after bought it you idiot. I didn't spill it. The whole coffee came out the bottom that broke.

Be more careful when driving with hot coffee.

Haha. Well, I don't know Brenda or Adam...but I do know Mark Walsh. And he is a ### with sarcasm oozing our of every hole. We almost came to the point of fist fighting right inside a Tim Horton's location (none of the locations mentioned above. This was actually in Mississauga more than 12 years ago.) I was actually googling his wife's name (who was a friend of mine - at the time ..and came across this post.

Funny how ### bites you in the ### even years after the fact. Karma sucks.

Stephen 45 your grammar is horrible. You sound like trailer trash. And what do you expect Tim Horton's isn't exactly high class. Their coffee is hardly coffee and everything on their menu tastes like ###. Cheap prices make for cheap, inedible crap.

i live in kingston ont canada and i spend alot at tim hortons im getting sick ov paying good money for crap donuts thier stail and unfresh i have heard that tim hortons is not making thier donuts a the place anymore thier bring them in frozzen i think tims should start making thier donuts fresh again before custermers go some were els

### ### ###, whether they deserve it or not treating your employees with bad language and threats infront of customers still looks bad, do it on your own time away from paying public if theres something wrong :)

I worked for tim hortons for almost 3 yrs and the manager was so mean to all of us nobody wanted to work woth her. She was always yelling at us in front of customers and never did anyhing around the store except run personal errands. It was the worst experience I ever had at a job.

i live in cornwall ontario and the manager is shelley

I totally agree with you I work for tim Hortons and we have the same problem with the manager ...I for the life of me don't understand why they keep them.everyone should get together and sue the ### off them and maybe they will open there eyes to the ### us employee have to put up with.