Tim Hortons
Reviews and Complaints

A very mild complaint: When I order a TOASTED bagel, it's because I prefer it to be toasted.When I order toasted products during busier hours, I find that my bagel is barely toasted. By barely I mean slight toasting on the edges and NONE in the middle. I understand the need to move orders along, but if it is such an inconvenience to properly do what your menu offers, simply don't offer it anymore.

I would just like to say that I think that tim hortons puts drugs into their coffee the only reason I say that is because All of my family member's and some of my friends just gotta go and get more and they just keep coming back and keep on going back and I find this really suspicious and I think that they should be closed down all over the nation frankly I hate all of tim hortons food and drinks. Like c'mon iced coffee or cappachino's like thats more dairy queen or Mc. Donalds If you people like tim hortons so much then worship them but I say they put something in their coffee that makes it so addictive sure people have told me oh maybe its the caffine I say it must be drugs, If you think you need coffee then go to wendy's or mc. donalds, not tim hortons anyways thats what I have to say

Ordered a breakfast sandwich inside as drive through was busy. Waited 15 minutes for sandwich, after that all counters were free and there were no customers waiting besides me. Went up to the cashier and asked about it. She went to investigate and asked the sandwich girl if she made it, she said she did, so the first response of the cashier was that I must have taken it already. I didn't. Since I already "took it", they would not make me a new one or give me a refund. Yes I wanted to rip Tim Hortons off for a 2$ sandwich. Jeeeez.

On May 4th, 2010 I ordered a coffee black with 2 sugars from Tim Horton, s in St.-Lin laurentides, Quebec. I got my coffee only to discover that while taking the last few sips, there was a substancial amount of coffee grounds at the bottom of the cup, I almost choked on it before spitting it back into the cup. I went back to the Tim's in St-Lin where I purchased it from and showed them what I had found, and told them that I should get a replacement for this, which at the time they told me they were not able to do that. They made me pay for another coffee. I was very upset about this and will not go back to a Tim Horton's again, as this was not the first time that this has happened, actually it's the third time, it's to bad because I really enjoy my Tim's coffee, but not any more, and I will tell everyone I know not to get their coffee from Tim's, as I will go else where in the future for my coffee. It's sad to see a franchise like this one not care or do the right thing by the customer.

There is only one Tim's in St-Lin Laurentides, where I live, now I will have to go out of my home town to get a coffee.

I would like some sort of response from this complaint.

thanks;
Yvette Willings
you can respond to me at [protected]@hotmail.com

Again this is very unfortunate! good way to loose bussiness.

Went through drive thru ordered Medium Iced Cap. Immediately after I left it began to separate. I stirred it tasted it & it was a little sour and very strong on the coffee. I tried tasting it hoping it would taste different as I continued to stir and it continued to separate. Within 10 minutes it was totally separated and very dark. This has only happened to me once before, I love iced caps please try to get to the bottom of this problem which occurs rarely. Thanks

I work for a Tim Hortons store and for the most part I am content with the job. But I feel there are a few things that need to be addressed to the grouchy customers who never seem to be pleased. I hate my job when people like that come in, and yes, I fume about it for a few hours after you leave.

In my opinion I give excellent customer service, I am nice to all the customers even if they are yelling in my face I am fairly good and getting orders right but sometimes I make a mistake and have to fix it. I think the mindset of some customers is that "server" means "servant" and we have to cater to your every single need. That if we don't get every demand they have in a quick enough time or as perfectly as they want it that they have the right to scream in our faces or call us "stupid" or say we "can't do anything right". To people that say that kind of thing to ANY server is just wrong. We aren't your slaves, don't treat us like slaves.

If there is a line up that is moving slowly in the store, usually the employee is just as pissed off as you are because usually a slow moving line means they are working alone and understaffed (not their fault). They are under pressure to take the order and make the order for each and every customer.. and a lot of the time the order is fairly large with donuts and drinks included. Funny thing is, people in the line usually aren't sympathetic for the employee, they just think that they are slow and stupid and can't get the job done. There are times where I have been bombarded customer after customer by complaints about how slow the line is moving and have had insults thrown at me. After a few hours of this, do people really expect the employee to be happy-go-lucky and ready for the next a**hole to scream at them?

Last thing I want to address is the abundance of customer complaints, and scarcity of comments. For my store, we are probably the fastest, cleanest, and nicest in the province, yet we still get more complaints than comments. I think the reason is that good customer service doesn't get you any reward or respect because the ONE time you have a bad day, or something happens, that's when people take the time out of their day to write a comment and send it to head office. I am sure that for most customers their experience has been a good one. If people want good service they should reward the employee that gives them good service. In my opinion that would motivate them to keep up the good job. Or at the very least, give them constructive criticism.. like "I think that your store could be a little bit faster if you..." "I like your coffee but maybe you can change..."
Don't just be like "I was in the line forever! Your employees are so slow".

Thats the end of my rant... my job isn't all that bad, because there are the few regular customers who are always nice and respectful who make my job worth it.

Never really ate breakfast from tim hortons before, but decided to try it (The new bacon looked very good) all was pleasent the first time thru the line. When i received my food it was cold and not fresh. When i pulled back around, the greeter that was running the intercom went from very pleasent to rudely saying "pull around" after i told him that i just ordered a combo and my food was cold. To makes matters worse when i got to the window there was never an apolige, the lady open the window and handed me another bag with only a hash brown in it?And it was just as old and nasty! Needless to say 1st and last time ever stoping at that location for breakfast! With every company struggling for every customer i cant believe how i was treated. . . I understand mistakes happen but its how we make them better that will win over a bump in the road

I had ordered a black cooffe and bagle at a Tim Hotons' Drive thru on Herring Cove Road @ 4:45 pm on Sunday March 21, 2010.
As I pulled up to the drive thru window area I see the cashier feeding a Tim Bit to a dog in the Frod F150 truck ahead of me. The dog then licked the cashier's hand and she petted him. The truck paid for their coffees and left.
I pulled up to the window and the same girl then proceeded to hand me my coffee and food. There is no way she had time to go to a washroom and wash her hands before handling my food and coffee. When I said something to her, she stated dogs are clean.
There is a reason health laws do not allow pets in food serving facilities. Reaching out through a window is not an exception to the rule.
I did not accept the food or coffee and left.
I have seen this type of ignorant service before and I am personally getting tired of it. If they can not follow the health laws, at least the basic ones, then it is time to switch coffee sources

I ordered a hot chocolate on my way to work (12 hour shift) and didn't drink any until I got there. When I took a sip, I came to find that I just had chocolate flavoured water. The hopper was empty and the employee filling my order didn't even notice. Since it's a 15 min drive to work from the Tim Hortons I could not return the order until my shift was complete. (I cannot leave the property on lunch breaks either) So I threw the stuff out not giving it a second thought.

Once my shift was complete I returned to the Tim Hortons I had purchased the Hot Chocolate from and told them what had happened. The girl behind the counter asked "did you keep the cup?" I replied I had thrown it out at work and did not keep a dirty cup for 12 hours. She informed me that I must keep the cup and "Hot Chocolate" to confirm that indeed I had recieved a bad drink. I told her it was impossible to keep a full cup of dirty water for 12 hours where I work.

Needless to say I did not recieve my money back nor did I recieve a replacement hot chocolate.

Never returning!

Today I experienced very rude service at the Tim Horton's close by my office.

I approached the cashier and they did not even acknowledge me, rather nodded her head. I asked for 7 x $10 give cards and the person just turned away and walked off. I asked someone close by if they understood (language barrier) and they said yes. Someone finally came by did not look at my and started to process the cards while talking in hindu to another 5 people behind the counter. The manger (I think) just handed me the cards and walked away !

Where were the professional greetings? - Hello, how can I help you today?
Is there anything else I can get you today?
Would you like to try our new XXXXXXX with your order today?
Thank you please come again

ETC...

Just because you hire sub par labor does not mean that they can forget to be polite !

I have worked for a few different Tim Hortons across the country and never in my life have i been treate like I have at the one in Westbank, BC. I have worked there for about 3 months. The first lie came when they hired me to be the baker and that never happened. I am a very good worker and the co workers I worked with always made it clear to me that I was, But the morning of November 3 2009, I was alone in the front of the store from 12:30am until 5am all alone I got everything done that I needed to do and then at about 4:15am I got a huge morning rush. The supervisor came in at 5am and said that I must have stood around all night because none of the stock was full and the floors were a mess, keep in mind that this is the busiest store in central BC and I was completley alone. I was doing drive thru and counter by myself . I was treated like I was stupid. I was put on graveyards temporarily or so I thought. I requested to go on day shift because of family issues they told me it would not happen there is lie number 2. I was due for a review and they did not intend on giving to me until the new year. That is unfair everyone is entitled to their benefits and raise after your 90 days. I would definately say that if you can get a job in the fast food industry Tim Hortons is NOT the way to go. They say in there add that they have flexible shifts ###. They do what souits them and remember if they have family working for them it is so much worse. THey are all about them to hell with the employees that they are not related too. I will never ever in my life work for them again. Nor will my husband he quit because of the way they treated him they treat their good employees like ### and the bad ones do know wrong. So if you have any dignity or respect for yourself you will never apply at a tim hortons.

visited tim hortans yesterday afternoon for the first time.when i entered there was an employee having a argument with a costumer. the employee was being very rude and abnosioux .and was asked to shut up that he was being very annoying and needed to chill out. the employee became very angry and picking a fight with the elderly man saying he was going to come over the counter and knock him out. pointing his finger and swearing at the man. i was very shocked and disturbed by what i was seeing. that is no way to talk to a costumer. that is totally wrong way to act when working with the public. what a first empression to visiting the store. that employee should be repromanded for his actions.

When visting tim hortans store last week. There was a wacko man named dave working behind the counter. He was very loud and annoying. He was making all different kinds of voices to answwer at drive thru. Telling people that the coffee has liguid crack in it. This was very disturbing to me and im sure everyone else who comes in contact with him. I will not be returning to there anytime soon. That is very poor service to have to listen to something like that. The manager and owners should be embarressed to have someone like that working at here place of business.

I worked for tim hortons starting june 2008 shortly after that the verbal abuse started when I asked the owner if management was entitled to our tips.Ed Zaparanuik replied no from there on Lynn our assistant manager, stareted with the verbal abuse. She talks behind staff members back has no regard for our times at drive thru.Chantal pointed out times were important, Lynn one day yelled at me in front of customers that they were not.For instance talking behind staff members back I'd come back from a break Jen approached me and say "Lynn was askin where the queen bee of drive thru?".Jens reply "who's that'", Lynns reply "Nicky(Nicole)".So the verbal abuse cotinues, I asked my manager Darlene to help fix th problems with no action taken.I approached the owner Ed nothing was done, so from sept. 2008 to april the verbal abuse continued.Again I approached Darlene our manager she said "she was ###ing sick of this ###". and that Ed's wife Sandy would come and talk to Lynn and I. April 7th I was workimg drive thru when our creamer ran out, Iwent to the back Lynn was fixing a broken creamer. I went to put my container down LYNN DECIDES TO PUSH ME SO I PUT THE CREAMER DOWN AGAIN SHE PUSHES ME AGAIN. I asked Lynn what the problem was.She replied "there's no room to do 2 creamers her." I replied "since when". Also the baker Marshall was working and witnessed this, I then went in Darlenes office and explained I've had enough of the verbal and physical abuse . I went back to work and when my shift was done I wrote a incident report. I took Darlene's word that it would be taken care of. Sandy, Ed's wife would come talk with us, NEVER HAPPENED! So 2 months later a customer came thru drive thru in the mornin which Lynn was working.Later in the day the customer came back and asked to speak to our managerto make a complaint about Lynn. After that for no reason I was hauled into the office S ANDY FINALLY MADE IT TO TALK TO ME ABOUT 8 MONTHS OF ABUSE!In 1 hour I was to make a decision to quit or transfer stores, OF COURSE I WAS IN TEARS.Iwas obviously upset and in no state of mind to make a clear decision so I agreed. I WAS IN TEARS FOR MOST OF THAT NIGHT WHICH IS VERY UNFAIR TO MY 3 YER OLD DAUGHTER THAT I WAS STILL UPSET FROM THE WAY I WAS BEIMG TREATED. The next day phoned and made a dr. appointment which he suggested stress leave, my Dr. then decided it was in my best interest not to return to work for the same employer who owns all 3 stores in Prince Albert. I finally received a phone call from CHANTAL THE DISTRICT MANAGER AND EXPLAINED WHAT HAD HAPPENED SHE SAID "I SHOULD GO TO THE R.C.M.P.". I was shocked I waited patiently for some action to be taken and ther has beem none.I was in TIM HORTONS WHEN THE VERBAL AND PHYSICAL ABUSE TOOK PLLACE WHY WOULDN' THEY HAVE TOLD ME THIS IN THE FIRST PLACE?This is just a portion of the 8 months of abuse. I pray that any one would not have to work under these conditions thank you.

I ordered tim bits but had to exchange them because they were hard and stale. The tim bits that were given to me next had a fly on it, that too was returned. Then while finishing my coffee I looked at the bottom of my cup and there was a huge bee at the bottom of my cup. When I told the manager she was very rude and gave me my money back, I told her it was not the money, she replied "what do you want me to do?"