Tim Hortons
Reviews and Complaints

The new lg/xlg lids are beyond terrible. I don't know who did product testing but I can guarantee they are not avid coffee drinkers. When I I recieve my coffee from drive through the hole to drink out of is already cracked and coffee is filling the lid. By the time I get home I have coffee splattered and dripped into my console of my car and if in a tray everywhere. When I get home sit down and am ready to dive into my addiction of tim hortons coffee, I am then sprayed/showered with coffee trying to flip the tiny tab. Leaving me with mixed feeling about why you hate your customers enough to want your hot coffee burning our faces. Also, as for any one of your coffee lovers know the old lids could be held with your teeth in emergencies therefore freeing your for other tasks. Every important for someone who always has a coffee with them! The lid is also missing an air hole!

Now onto cups! What is with the super cheap squish cups paper and plastic! They are so thin that the employees are double cupping them, therefore not saving the company money. The poor employees hand them to you with a complete look of embarrassment and fear as they know it could be crushed and spilled with any form of pressure! Please, make a cup and lid that is usable! I don't feel like it's to much to ask.

Who is the Einstein who changed the LG/XL lids? There are several issues with the new lids.
1st) The hole is covered by a persons top lip and therefore there is no air exchange to drink liquids.
2nd) These lids cause dribbles that fall all over my dress shirt before I go to work, nice!
3rd) Although I know you aren't supposed to microwave a Tim's drink, (clever marketing to sell more), most people do, who buy more than one since they can't leave work or it is inconvenient to pop out for one at break time. The new lids now barely fit in the microwave.
4th) in a time when politicians are condemning single use plastics you decide to create a cup lid with more plastic!

Isn't there any kind of product testing/ approval before releasing it on the public?

A commercial that states the reversal of this product would bring much adoration since when wrongs are remedied it shows you care!

Thanks
A lifelong Tim's drinker!
Dan Maindonald
[protected]@gmail.com

I vought my coffee and said have a nice day and this little pissant making my coffee said "yup" I said excuse me? And he replied " I busy, if you want to talk to my supervoser she right there." what a little brat. I am in that Tims 3 times a day and have never had a problem. This kid has a huge attitude problem. Jordan needs a talking too about how to be with the public. This is not the first time. He did the same thing to my friend yeaterday.

Being from Toronto Ontario it's hard to find good service at any Tim Hortons in the gta because it's just too busy unfortunately. It's a shame I live so close to this Tim Hortons location because it's pretty terrible. On countless occasions I've been given the wrong order and it seems like the staff is either lazy or just not motivated to do their job. For example, I had asked for an assorted pack of 20 timbits and was given only chocolate for the entire pack. On this occasion the debit system seem to have been down and I was greeted with "hi, I dont think I can take your order right now because the debit is down and everyone is freaking out, you'll have to come inside"

I've been working in the service industry for well over 15 years and would never speak to another human being with such casualness right off the bat. I suggested because I had been already waiting in line for 20 minutes at this point that if the machines were working enough to tell me to come inside that he might be able to use that and take my money through the window (making a suggestion to problem solve and keep the 6 or 7 cars lined up behind me happy as well) he either pretended to not know what I meant or was really incapable of thinking outside the box. He kept saying I dunno and I'm not sure and offered no solution. I cannot believe there is no alternative operation set in place for such an instance. Where is the leadership? I am really disappointed from this visit. I will likely start looking for other options to avoid Tim Hortons and their lack of customer service.

You guys need to stop trying to be like mc Donald's everyone likes Tim hortons stuff for what they have, your service in every store is going to [censored] especially with the lack of common sense half the employees don't know how to use and the new lids are just stupid and to much like mc Donald's I could go on for complaints and issues. I've also ordered bacon on a few things a few times and NOT gotten it STOP charging for stuff and not giving people what they PAID FOR

Hi,

I stopped at a Tim Horton's place on Hwy 400 near Hwy 9, Vaughan, Ontario.

Ordered a coffee and a sandwich. When I gave them the Tim Rewards card they said it is not accepted in here.

Kind of disappointed and don't understand how a company who represents you chose not to accept the card. I find that ignorant . If Tim Horton's allows that (hope not), then the company should have a sign stating their intent. I would have chose not to spend anything in this place and go somewhere else.

Please explain.

Thanks

George

Well it's 620am, Sunday morning and I am waiting for your store to open.
I can't help but notice that the front doors are filthy... Hand marks, smudges all over them.
Tables are dirty as well as is the floor. Walls are filthy.
Not to mention the constant homeless population just hanging around inside pan handling. This outlet does nothing to control this. They allow them to sit all day, without buying anything. I don't have a problem with this however alot of these folks have bugs... Body Lice, head lice and bed bugs and not to bother cleaning your store makes it more difficult for me, the paying customer to sit and have a cup of coffee.
I asked the staff about cleaning and they said that they don't have time because the owner has cut thier hours.
But the cashier had time to eat this morning... I watched her while waiting for this store to open.
Definately disappointed! Oh and by the way... You need to replace ALL the ripped chairs in there!
Please drop by and tour this place.

I visited this store Saturday evening September 7 5:40pm. I first entered drive thru but after 5 minutes the line didn't move. I went in the store & waited 15 minutes to place order. There was one elderly counter person and one drive thru worker. A worker was in back baking too. This location is very busy due to hockey arena next door with 4 rinks. More staff is necessary. Please provide feedback to store.

I was very disappointed today with the order I bought. At approximately 4 pm today, ( Saturday, September 7, 2019) I purchased a medium creamy chocolate chill from the Tim Hortons located at 2655 Eglinton Avenue West. To my greatest dismay after taking my order and leaving the store I find a FINGERNAIL in my drink. I am really disgusted by the quality of the order I received. I would not have expected such a professional and well-known franchise such as Tim Hortons to ever serve such a thing. I am unsure of what could compensate for the inconvenience, however, I still want to get my point through

Ive never walked into a more disorganized, poorly ran tims hortons in all my life! The staff was so rude and unorganized, it was unreal! It took 25 minutes to receive our order after it was deleted from the screen and many orders were made before ours! Everyone around seemed to be in the same position complaining they hadnt recieved there food! We had our drinks half gone before we even got our wraps! Then when we did finally recieve our wraps of course one was made wrong! I know its a fast food chain but the lack of friendliness from the staff was unreal, a smile goes along way sometimes!

I ordered the veggie sandwich. We were at an OnRoute in Cambridge and we're already on the road when I opened my sandwich. It came with no tomatoes, no cucumber, barely any cream cheese and browning lettuce. Really disappointed. It's not a complicated sandwich. I was left eating less cream cheese that's put on a bagel, a bit of ranch and a few pieces of lettuce stuck between bread. I can't believe I paid for this!

Newer employee, very rude, didn't put lid on ice Capp and handed it out window and into my vehicle. Ice Capp split all over myself along with soaking into centre console and into my seats. When I asked for napkins she handed me 1! Pumpkin spice latte was just a black coffee with barley steamed milk on top. Ice coffee was hot and what was suppose to be double double coffee was just cream!
I believe she was alone in the store or other employee was hiding in the back. I may only be one of your many customers, but I am a regular twice a day customer. I shall not be returning to that specific store. Much needed managerial work is a definite. I have worked in the food and beverage industry for over20 years, if you do something such as spilling on a customer, you should absolutely do everything you can to correct your error and make sure your customer leaves happy or at least feels your remorse! Ignorance seems to be a new trend at timmies. Sad as us Canadians truly use to enjoy you...

Its getting to the point I will not buy any of your products every again and I'm a timmys freak! I go threw drive threw on my way to work wait in line sometimes (most for 20mins half hour) order what I want get to work with just enough time to eat and its completly the wrong thing almost every damn time n I order the same thing every day! They never get my coffee right, ive had idk how many of my free rewards not given to me but taken but your employees n put in there pockets (2.00 for my coffee) not just in penetang either. I asked my husband to go fet our family Tim bits and a coffee 20pk assorted he comes back with a box full of 1 kind and the worsr one at that ( birthday cake!) Not happy at all with this Tim hortons or most for that matter!

I am so disappointed that young people who need the financial incentive to pursue their studies are not recognized.

Your store always have long queues, yet the tims reward program is not available to the thousands of students.
Even the staff are disappointed and agreed when i said i would communicate this error.

There is a Starbucks shop recently opened directly opposite to this store and also have a bit of a queue.
Might be a good marketing idea to include this reward program before more customers start defecting to the Starbucks brand.