T.J. Maxx
Reviews and Complaints

I am completely appalled and disgusted with the latest news that tjmax and marshals decided to allow politics into their stores. Have you lost your minds? What are you thinking? Ivanka trump is an intelligent, successful, classy woman who has an amazing line of clothes at an affordably price! Whose grand idea was it to "stop promoting ivanka trump's products and throw away the in-store signs endorsing her product". Did you really think this would promote sales and revenue? Biased political views do not belong in retail. You are serving to all races, ethnicities, genders etc. Did you not think that half of your clientele are most likely on the other side of your views? What the heck does ivanka have to do with your political nonsense? You are foolish immature snobs! I am a professional, intelligent woman who takes insult to this. I have patronized your stores for 30+ years, but no more! You have lost 1000's of loyal customers and you should be ashamed of yourselves! This was a bad move people and I sincerely hope that the person or person (S) who came up with this genius idea are fired and a national public apology is made. Until then... Ciao!

Stay out of politics! Sell merchandise! We don't need your political stance. I shop your stores WEEKLY for years and refuse to continue to give you my hard earned money. You corporate elitist didn't learn from Target as their stock has plummeted costing the company billions! You are disrespecting half of your customer base. Does TJX believe only Democrats shop in your stores? Yet you don't see past your nose that the other half of your customers will be disgusted by your political maneuver to discredit her line. Good luck with your democratic shoppers because you will lose a huge part of your republican customers! Ivanka is a class act as is her line of clothes! Totally disgusted by TJ Maxx!

I am appalled of your political involvement with your stores and as I am concerned you are trying to push this on the American people! I will not shop at any stores including yours which are discontinuing Ivanka's products and I will also encourage as many people as I can to do the same!
I support a strong woman who has established herself in the business world and you should too! She shouldn't be dismissed because her dad is president and you don't like him! We the people elected him and that tells me you don't care about the American people! I love her clothes and I will support Ivanka as a role model for the American women!
Sincerely,
Michelle McGrath

I think it is disgraceful that that your company has decided to drop Ivanka Trumps clothing line I shop your stores I have spent plenty of money there I pay my TJMaxx card on time I love using it and now since your company chooses to be politically motivated I am going to close my account and cut up my card and my family will not shop there either stick to retail

I am so disappointed in your company. I am 43 years old and have been shopping at your store since I was 15 years old. To think that you would make a political decision regarding a fashion line is absurd! You should be ashamed of yourself. What did Ivanka Trump ever do to you? Half of this country voted for Donald Trump. That means half of your customers voted for Donald Trump. To make a spineless decision like this is disgraceful. Why does everyone have to pick a side?. Aren't we all Amercians?
Can't we have different views and opinions and still be respectful of each other? This is a huge mistake and one you will regret. I for one will not be shopping at the stores that I absolutely LOVE due to your appalling decision. I am hopeful that you will reconsider your decision. Until then, you will be losing thousands of dollars from me and I am sure many, many other consumers. Your decision is just plan wrong and un-American. Such a shame!

I am outraged at the hypocrisy of your company. If your decision is not politically motivated then you must take the general population for fools. It is a shame that your company cowers to the liberal left. Remember that the people who purchase at your stores are the same hardworking people who are fed up with the liberal left. I will certainly make sure that everyone that I know, including my wife, who purchases and spends a lot in your stores, will no longer set step in your stores until you get your act together. Shame on you.

I dont appreciate you giving in to leftist hate groups screaming at you and threatening you since November. In particular, you have carried Ivanka Trump shows en masse since 2006, and suddenly cutting ties.
Your behavior is obvious, and if the backbone you have cannot handle the wishes of your consumers in light of political rioters, i wish you well in standing up to the consumers of America who will give you their feedback with their pocketbooks (NOT spending in your stores anymore) your retailers have been anong my favorites and heavily patronized by me- middle class white woman, college-educated and small business owner. Discrimination is disgusting, and TJMaxx, Marshalls and Homegoods (and i will research all associated retailers) has lost my business.
And, lol im a spender.i wonder how much those who have screamed at threatened "you", have actually spent

Date of Incident: Sunday, January 20, 2017
Time: 6:30-8:00pm
Location: TJ Maxx Richardson Heights
Richardson, Texas
Employees Involved: 1 men and 1 women from Loss Prevention (Employees did not want to provide name) **Loss Prevention woman was extremely rude**

Last night, I went shopping to TJ Maxx like any other weekend. I like to look around the entire store because it's my favorite store. I saw some ties that I wanted to purchase for my husband. However, I did not make the purchase and I put them away.

As soon as I am walking out, the Loss Prevention officer stops me and tells me I have to go with him back in to the store. The woman loss prevention officer followed behind me. The woman was so rude and asked me where the ties were. She immediately accused me of stealing. I pointed at them and l showed her where I had put the ties away. These officers falsely accused of me stealing merchandise. It was embarrassing, humiliating, and it made me deeply upset to the point where I was crying. These officers didn't even apologize. Everyone else at the store was looking at me.I called my husband crying and I was in the parking lot for 30 minutes before I was okay to drive back home. In these types of situation, you cannot make a mistake and you have to prove to blame someone of theft.

The worst part is that TJ Maxx is my favorite store. I am maxxinista. I even have a credit card with your store. I do all my Christmas shopping and even buy my work clothes there. This has been one of the worst experiences of my life. I think you should reconsider the people that you have working at that location. I do not want anybody to experience such a horrible incident if they do not deserve it.

I tried calling the store directly but I had no luck filing a complain. All they could do is transfer me to Loss Prevention. I did not want to speak them.

As a hospitality management professional that I am, I would like for you to know that these types of employees will destroy your reputation and will bring your sales down.

You can find my TJ Maxx credit card profile under [protected]@hotmail.com. I would like a follow up regarding this incident. Thank you!

I took a shirt back to the store in Fountain Valley CA that was purchased for me during the holidays that was too small. The original price of it was $12.99 - it had it on the label. I did not have the receipt, it was a gift. I wanted to exchange it for a bigger sized shirt or store credit, so I could replace it with something that fitted me. The manager wasn't interested in finding a larger sized shirt (why? She didn't even look?) and informed me that she could only give me store credit for $4.39 for the sale price of the garment, or alternately, I could simply "keep the shirt" that was too small for me?

Terrible service and awful policy. I understand the issues of price vs sales price but that shirt is now going to be resold and I'm the only loser here! Not wanting to waste a journey to the store I felt obliged to "buy something: on sale, so bought a pair of sweatpants for $10.00. I went to simply exchange a shirt that had been paid for in-full and I ended up spending money at TJ Maxx that I had no intention of spending.

Couldn't the shop assistant or manager find a better solution, rather than giving me $4.39 back for a shirt that was clearly bought for $12.99? I would've been happy with a bigger size but they didn't even bother seeing if there was one?

Just wanted to share a very unpleasant experience that I encountered today on 01/13/17 at tj max department store located on skokie blvd in northbrook, il. I was trying to return a brand new, unworn, with all tags attached trousers that I was given as a gift for christmas. I did not have a receipt for. The cashier by name marya was very unfriendly to start with. After I approached her and said hello she never greeted me back. When I explained that I need to return this item she silently scanned the item and announced that this item is not in the system and must be bought more then a year ago. I asked if it can be taken back for a store credit. Her response was "no way". I asked for a manager and when the manager by name mimi came, marya presented my case to mimi in an unfortunate way. Then mimi had nothing but to confirm that this item cannot be return in any possible way and I have to take it back home. So all together I had a horrible experience with these 2 sales reps and left the store with the feeling that I never ever want to come back to tj max for any shopping needs because I don't want to experience another attitude like this one.
I think one of the priorities for sales reps is to be nice to customers and be trying hard to help them with their needs to satisfy them and make them feel wanting to come back again and again. I'm sure in my case they could of make an exception and take this item back for a store credit like marshalls store could do it for me in exact same situation just a few days ago. And as much as I know tj max and marshalls have the same policies.
Indeed, the quality of our life is in hands of people we encounter.

I Attempted to return a shirt with tags still attached to garment and manager valarie at the Fordham road plaza location was rude and refused to do so, I handed her my id without her asking she turned me away leaving me an unsatisfied customer I went to a different location the same day and was helped with returning the item I called the store to let her know about her bad service and she hung up the phone. I will not be shopping at this location as long as valary is the manager there. This location needs a secret shopper because they lack professionalism.

Complaint manager Kevin store #853 east baseline dr, Gilbert AZ. I was shopping here on Sat. Dec. 3, 2016 .I put items on hold, after a couple of hours, I came back to collect some stuff but items aren't there, I have asked Kevin but he was not being helpful and started blaming home goods . he didn't do his responsibility by no helping me . a few minutes later he is still blaming home goods and started raising his voice when I complaint him that he is not helping me. I can't believe he is still a employee

Cashier very rude, about a return did not explain the store policy kelp telling me to get in line over and over..tried to tell her I'm looking for something else, she said you still got to get in line, so I asked someone else Ms Melinda Tillman, I said can I leave my package here so I can look for something else she said sure, found out later she was the manager after I called back. After I found what I was looking for got to the cashier ask for her name she said why..so I said you could have told me I could take my package with me and not to stand in line she then said when you finish you still have to stand in line now can I help you return this very short, didn't care even when call back to speak to manager..Malinda Tilman.

I purchased a piece of Lucas Luggage at the TJ Maxx store in Winter Haven Florida in April of this year to be used on a trip in the fall. I went on the trip as planned but the Lucas Luggage developed a rip and interior protrusion midway through the trip. I had to use duct tape to keep the luggage secure for the return flight. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. I did not consider my problem to be a "return" but a claim against my warranty. If TJ Maxx is not going to honor warranties then they should not be affixed to items. I bought this item in part because of the warranty. I feel duped over the whole transaction. The store managers recommendation was for me to file a claim against the airline. So much for customer service.

I shopped with TJ Maxx for years and loved this place! But my recent experience was very bad and I don't want to buy anything from them in the future. My item arrived damaged and I returned it for a refund. That's actually the end of the story. I sent them item back, they said I'll get my money any time soon, but I never received anything. Then they said that they did refund me and literally called me a liar. I have no idea what happened to TJ Maxx, but they changed in a bad way.

Complaint about manager and employee at Store #1342 Hyattsville MD. Shopped there on October 4, 2016 at about 8:30 pm. When it was time to leave the store at 9:14 pm the doors to the mall were locked - even though the store and the mall are open until 9:30 pm. I had my 5 year old grandson with me and didn't want to walk outside around the mall that time of night with him and the big shopping bag I had. The employee told me they would not open the gate to let me out. I asked for the manager. Manager Desiree tried to avoid me by going in the opposite direction when the employee told her what I wanted. The employee came back to tell me the manager said NO they would NOT open the gate to let me out. I had to go follow the manager across the store to talk to her. When they refused to let me out, I took my bag back to the register and dumped out the nearly $300 in items I had just purchased and asked for a refund. The employee at the counter LaToya turned and walked away saying OH NO! I DO NOT HAVE TO DEAL WITH YOU! I said I'm sorry are you refusing to wait on me? She said YOU GOT THAT RIGHT, I don't have to deal with your attitude! Another employee must have advised her to come back to the register but by that time I was putting my items back in the bag. I asked her name - which she PROUDLY ANNOUNCED is LATOYA... I will NEVER EVER EVER SHOP AT THIS LOCATION AGAIN and if I don't receive some gesture of apology and notification of action taken by senior management, I will happy to remove TJ Maxx from my shopping options in the future.

I went to check out at TJ Max and when the cashier rang up my sale it was way higher than I expected. When I questioned the amount it was determined a comforter I purchased had two price tags and I had not noticed the higher one. A employee from the bedding department told the cashier to honor the lower price and walked away. Then I was told by another employee that a customer had apparently changed the price tag and the store would not honor the price then proceeded to pull the lower price tag off the item destroying it. At this point I asked to speak to the manager who also indicated the price tag had been tampered with by a customer and TJ Max would not honor the price on the comforter. I asked the cashier to verify the employee from the bedding department had said to honor the price and she said she was not sure. I was so embarrassed and humiliated standing at the register with three TJ Max employees announcing the price had been tampered with on the item I was trying to purchase and making me feel like a thief. Needless to say I did not purchase andI will never shop at TJ Max again.

I shop at Tjmaxx often wherever I am. I travel a lot between Tennessee and Ohio. Last year I tried to return a jacket that I had purchased earlier at a store in Kentucky to the store at 493 Kemper Road, Cincinnati. (I shop at this store in Ohio a lot). The manager stated that it was not in their system so she refused to return it. (The original tags were still attached). I later took it to the store at Bridgewater Falls Plaza, 3445 Princeton Road, Hamilton, OH 45011 and they immediately returned jacket with not even a comment.

On Friday, May 13, 2016 I wanted to return a backpack (again, the original tags were still on it) to the Kemper Road store and again was told they would not take it because it wasn't in their system. So I went back to Princton Road store and they immediately returned the backpack without questioning me about it.

I understand if you have an item more than 30 days, the store will give you a store credit to be used at a later date. That is perfectly okay with me, but I have a problem when stores treat you different. Can you explain this to me?

My husband suggested that I cancel my Tjmaxx credit card because I was upset over this last situation. But almost all the stores I shop in are very accommodating and I enjoy the selection and prices that the company offers. It appears to me with my experience, that Tjmaxx has a problem with a manager that may need more customer service training. Just saying!

Anyway, obviously I will avoid shopping at the Kemper Road store. I will not support their bad attitude. Especially since the people/manager at the Princton Road store is so nice.

Thank you for allowing me to complain. I don't do this often.

I will never purchase anything from TJMaxx, Marshalls or Homegoods as they are all TJX Companies.

My husband and I purchased a box of boxer briefs. The package had been previously opened. AFter being stared at by the sales reps while looking at the items *my husband is hispanic with tattoos, I am caucasian, we went to the front to purchase the item. Since the box was previously opened we asked the clerk to please check the item for us to make sure it was all there (this is something they are supposed to do anyways to make sure we haven't stuffed anything else into the box). She just tossed the box to us and said go ahead. I told her "I do not want you to think we are stealing". She just said pff..and go ahead again very rudely.

I purchased the product, asked the store # from the next cashier so I could call and make complaint. She gave it to me after giving me a very nasty look. I went online to the website to file complaint and conveniently everytime I tried, it kept kicking me out for "time of inactivity". I called the customer service # and am put on hold for over 15 minutes.