Toshiba review: Toshiba notebook problems 105

Dear Sir
I bought my computer ( NBK L300-2CU CEL2 2/2/250/VP) at Sep 18th 2009 only, some software not installing my computer and windows opening take more time, so send the dubai service centre( Al Futhaem, Near the Air port, Dubai) unfortunately after the service(guarantee period)battery charge getting only one and half hour( we have to get two and half hour) battery charge, I don't send again because I have no time. What happened at last week battery fully dead. What is the reason I don't know. Please give a valuable Suggestion. Thanks & Regard Sabu

correct my text

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Dear Sir
I bought my computer ( NBK L300-2CU CEL2 2/2/250/VP) at Sep 18th 2009 only, some software not installing my computer and windows opening take more time, so send the dubai service centre( Al Futhaem, Near the Air port, Dubai) unfortunately after the service(guarantee period)battery charge getting only one and half hour( we have to get two and half hour) battery charge, I don't send again because I have no time. What happened at last week battery fully dead. What is the reason I don't know. Please give a valuable Suggestion. Thanks & Regard Sabu

I wish i had read this before buying a toshiba netbook. Less than 14 days after buying hard drive is messed up. Not only that I wasn't told that i had to pay to send it in for repair and pay to have it mailed back to me. DO NOT BUY TOSHIBA. They are pieces of JUNK

i have a question. how do you actually use your computers? i have a toshiba laptop and i bought last march of 2004 and its still working properly. if you ### holes just know to use the computer properly, it will last long just like mine. you people are just stupid. you people should try going back to elementary and be thought how to use a computer properly. a computer will work properly if you will you it properly. do you guys believe really know anything about computers? i guess not. motha###ing ###s go back to grade and study computer 101

I bought a 1900 dollar laptop Qosmio laptop. From day 1; it had a cracked screen. So i call them and let them know... They say its not their fault and I must shell out around 320 dollars to fix it. So I finally give in after they wouldn't hear it. I send it in; they claim its repaired and send it back. I have a crack still (although in a diff place). So I call again and they ONCE again blame it on me although I had just opened the box to find the crack. So they tell me I must file a claim through UPS; which I did. So UPS agrees to handle it and picks up under the Damaged Services department. They send it and from that point its been about 2 months and a half. Now Toshiba doesn't know where my computer is, they don't care to find it, and don't want to help me. They have been sending me from one person to another. One case manager after another; and each is worse than the last. One tells me I must file a claim for lost laptop but then totally flips around and says another investigation must be made. I have gotten nowhere and they tell me I must call UPS (which I have done twice) and told to put a tracer on it. That has also been done and it was traced back to them. This will most definitely be my toshiba. Service is extraordinarily terrible. They go out of their way to show such a lack of customer service.

I sent my Laptop in for warranty repair as some of the characters on the Keyboard were not registering. They called and stated it was spill damage nit covered under warranty, and they would return the laptop to me. After receiving it back from them, they keyboard was no longer secured after they unscrewed it to inspect the problem. They also, neglected to include the black strip the REMOVED above keyboard to secure it down. They sent me back the laptop with pieces missing on it and not put back together as I sent it to them. I asked for the pieces back they said NO. Once we see damage we immediately stop work on product and return it to customer AS-Is. Their policy states, they will return it to me as they received it. That was not the case here. I have now replaced the keyboard myself and it works, except I'm missing the parts they removed and refuse to acknowledge it.

I just want the parts back. I can't type when keyboard is no longer secured up top. Is that so wrong. What is the matter with these people.

My notebook's screen became damaged ( it looks like a scratch on the screen which widens out and covers some of the message). I have never dropped the computer and a technician told me I could have damaged the screen by lifting up the computer top too roughly. I have no recollection of ever doing that. It will cost $400-$500 to repair. Is the technician's explanation plausible? The notebook is two years old and is only used intermittently . Please advise.

Had problems with my Toshiba Satellite laptop having upgraded to Windows 7 approximately 10 months ago. Toshiba tech support recommended I do a system restore and reinstall the original operating system. I cautioned them that this would erase my entire hard drive, including my system backup I had made on the laptop itself. Tech support did not address this fear and told me to proceed with the restore.

I wasn't going to sit there and erase all my important data without having it recovered first. After spending $250 getting the hard drive recovered, I proceeded to do a system restore by reinstalling the original OS (Vista Home). After successfully installing the Windows 7 upgrade, I opened a case with Toshiba in order to recover my $250. They claim that my data was not covered in the 2yr. limited warranty, but I disagree given the language of the warranty. The tech support was pathetic and Toshiba is trying to avoid paying me back. I'm very angry and recommend to anyone considering purchasing a Toshiba product - DON'T DO IT. They are unreliable and their customer service is abysmal.

Went online early april looking for a laptop...found what seemed to be a good laptop for the price...was not available online...was told by friends that Staples always advertises laptops they don't have in stock and would not order...Sent daughter there who confirmed they did not have it and would not get it...offered similar laptop for more money, which we purchased...5 weeks later the laptop screen went white...we took the laptop to Staples where they refused to warrant the defect rather claiming that someone sat on it and broke the screen...the laptop has been taken to a repair shop that found that the screen had cracked from the inside and should have been replaced under warranty..

Day before yesterday, May 26th 2011 I was forced to call the support hotline at Toshiba since I was unable to find an email address or live online support for my new laptop. The technician to whom I spoke promised to send me an email detailing how to do what I needed to do. I never received the message. When I called again, I got a long wait period, then the telephone system hung up on me. Gotta wonder, should I just take the laptop back to the store and get my money back? I've had the computer for three weeks now, and have been unable to use it due to this technical difficulty.

I purchased a Toshiba Satellite A505 on 27th of July 2010. In early March 2011 the laptop stopped working properly, and in late March it would just shut down after 5 minutes of being turned on. I called Toshiba and they told me that I would get a box within 5-10 business days or I could just go to my UPS store and have it shipped to them for $15. I was going to be out of town for the next two weeks so I sent it in. That was on April 4th 2011.
I was told that the laptop would be repaired within 10 business days and then shipped back to me. That was not the case. After 15 days, I called customer service and I was told that the VGA board was burned out and they didn't have one in stock so the part necessary to repair the laptop wasn't going to be at the depot until May 7th. As I was still traveling and because I didn't believe in the whole "10 business days" to fix in the first place, I told them fine, but as soon as it gets repaired I want you to overnight the laptop to me. They said that they would.
On May 8th I called customer service again. This time I was told that the part wasn't going to be in stock until May 27th and because of that I would have someone call me in 1-3 business days to discuss a replacement.
on May 18th (10 DAYS LATER!) I got a call from Heather that works in the customer service department. She told me that they would send me a replacement model Satellite A665-3DV12X. She went over the specs and as the computer was a little better than my original, I told her that would be fine even though I would lose all my data. She told me that it would be overnighted to me by FedEx. I confirmed my address with her and happily hung up the phone.
Two days later I called her back to see if I could get a tracking number for the laptop, she told me that it has already been delivered.
It was delivered to Great Lakes, IL while I live (and the address that I confirmed with her was) in Alexandria, VA. She told me that since the laptop was delivered and signed for, there's nothing she could do and that I'll have to go to IL and pick it up myself. I asked if it was possible for her to send me another one to my correct address and she said that she can't send me another computer. When I asked her if she could get FedEx to forward the computer to me, she told me that I would have to call FedEx and get a claim number from them and then call her back with that number or she wouldn't be able to do anything. When I called FedEx they told me that since I'm not the shipper and don't have the account information, they couldn't initiate a claim and therefore I couldn't get a claim number. When I called her back with that info she told me that I must have said something wrong to them and that it's not possible that I was told that. I asked her to call FedEx herself and get it figured out. She told me that she would, asked for their phone number! and told me she'd call back to let me know what's going on.
The next day after not receiving a call from her, I called her back to check on the status of the package. She told me that it would take FedEx 15 business days to have the computer sent back to them and that she'd just send me a replacement one. (this is after being told that it's not possible only a couple days prior) She told me that it was the same laptop but it had 2 gigabytes of RAM less than the other model. I told her that was fine.
Yesterday (June 8th, 2011) I received the package with the new laptop. After opening it, I discovered that it was a Satellite A665-S5183x. A much more inferior model which doesn't have the one thing that I was excited about the new computer, the 3d capable screen. I called Heather back and told her that it was unacceptable, but was told that their policy is that once the package is received and signed for, the case is closed permanently. I told her that I haven't opened the computer yet, just the FedEx box with the packing slip and she told me that it didn't matter and if I returned this laptop, I would not get another back in the mail. Also, this model doesn't come with a warranty for another year essentially making it so that if this laptop breaks within the next month and a half, it's out of warranty (even though 2 months and 4 days of original warranty the laptop spent at their repair depot).

I have to mention that every phone call (and this doesn't include all of them, just the more relevant ones, there were at least 10 where she couldn't do anything and would just hang up on me or she'd be out of the office or on the line with someone else) would take about 45 minutes to over an hour. Essentially I would have to be on hold for about 30 minutes to speak to someone in their office to see if Heather is available, then on hold while they're looking for her for another 10 mins and then most of the time she wasn't there or busy and "she'll call back." She actually called me only 3 times out of around 14 - 18 calls.

I will never buy from Toshiba again. And a more formal (and shorter) version of this email was sent to every email address I could find including the IT purchasing department at my company (IBM).

as a bit of a humorous side to this, the whole situation really reminds me of this xkcd comic:

I purchase d a 55" Toshiba HDTV from Best Buy in December. In less than 5 months and probably less than 100 hours of use, the TV broke. Called Toshiba for warranty service and they assign it to their authorized repair shop in the Dallas area. Bayard Electronics then takes information over the phone and they determine what they think is wrong with it. THEN they order a part and after 3 weeks FINALLY sent someone out to repair the TV. However, when they show up, they inform me that what they THOUGHT was wrong with it is not the problem at all. And that they will have to order a whole new panel. But before they can do that, they have to get authorization from Toshiba. Which takes another week before they can order the part. So finally, they order the part and inform that it is on back order. So...after 6 weeks of waiting, the TV is still out of service and I have no idea when they will ever fix it. And if the service center had actually sent someone out in the first place to see what was ACTUALLY wrong with it, it would have saved at least 3 weeks. My patience has now run out. Any suggestions?

Well it looks like i am in the same boat as all the rest of you who bought a Toshiba laptop or toshiba anything! They all suck and thats just the just of it nothing else, save someone else and dont let anyone you know buy a toshiba anything as its just a big problem they dont need. The real bad thig is i have other broken down toshiba products, Hell i should have knowen better! DONT BUT TOSHIBA ANYTHING!

The only thing I need is the address to send my replacement part to. I'm only under warranty for a few more weeks and my AC Adapter went terrible. I do not have a credit card to go through the process of letting them hold $145 on a card to send me a part, so that I could send them the ancient one back. ONE of the case managers that really helped somewhat said I could send my part first, then they will send the new part when they receive it, BUT NOBODY KNOWS THE ADDRESS TO SEND IT TO. I talked to 3-4 case managers, customer service 4 times, technical support, who in turn, sent me back to customer service. The last call was at 8:24 am today, where the customer service rep had me on hold forever waiting for a case manager, then redirected me to the automated system, then the system hung up on me. All I need is the address that would be on the returned parts envelope that they would send. Nobody in the whole company seems to know this address. And they just cost me $89 for a new adapter and numerous daytime minutes spent. This is the worst customer service I've ever had.

I purchased a L640 laptop 2 weeks ago, 1/31/11, for $579. Three days later I noticed that Toshiba had it on sale for $549 so I called and emailed the rep to receive it at this price. He never responded so I called the following Monday 2/7. He lied saying he was just talking to his manager about it and to hold on for a few minutes. In returning to the phone, he said that he could cancel the order, and I would have to wait another week for the company to build a new one. I wondered why they would dump the one they just built and not just adjust the price. He said I could have the one that is ready to ship for the $579. I knew he was scamming me. Any reputable company would have not had a problem with this request. I said I could wait until next week. He emailed me the new order invoice and said he'd cancel the old one. Lo-and-behold, the laptop came 3 days later from China, no less. AND I found out I was charged not only the the $579 base price, but there were pending charges for the order that was $30 less. I would have been charged for 2 laptops. I'm grateful that I kept looking at my charge statement to catch this. The case is now in dispute, and I feel that this kind of deception needs to be public.

This item is for One (1) DC Power Jack with Cable Harness (#CJ26) ForToshiba Laptops Compatible with the following models: → Toshiba Satellite L350-14F

I purchased a Toshiba 46′ TV from Best Buy on 11/4/11. Shortly afterwards I had to leave town due to a prolonged family member’s illness. Upon returning, I noticed the sound kept getting lower and lower until I had to turn it all the way up to 100 to barely hear it. It has a 1 yr mfg warranty on it and repair was set up.

Repairman came out, sound is no better. I called Toshiba’s Customer Service, Technical Support and the Corporate Office, and was told by each of them “unfortunately this is the way the TV is designed”. If they knew that in the first place, why are they not informing customers, up front, that they will have to spend anywhere from $80-350 on a sound bar or external speakers. I’ve already spent $599.99 for the TV, $119.99 for a 4 yr extended warranty, $763.63 total.

If Toshiba is selling inferior products, consumers have the right to know! When Gretchen from the Corporate Office called me back, she said she’d reviewed all the information from Tech Support and Customer Service on my “computer”. How could that possible be when my complaint was about a TV!

i went to harvey norman in may 2010 to purchase a computer the sales officer tried to go through GE MONEY but that did not work so he said why don't you try and flexi rent the computer explained to us how it worked we would pay $50 plus $30 for insurance so we would be paying $80 a month from our nominated acoount we were happy with that then we were told that we would pay an extra month and the computer would be ours that was until it came to the end of the two years we were not told that the computer was always going to be rented and that will always we rented i had no idea and i only found by chance i called flexi rent because my battery died and i wanted to check if it was under warranty when i was told that it was a rental agreement and that the computer wil not be mine and i had two options that i purchase something from harvey norman over $500 or i pay what ever the market value is of the computer Iam Disgusted and appalled that this imformation was not passed on to me and i will never ever purchase anything from harvey norman or walk into a harvey norman store ever and ill be telling my friends and family also

I'm sorry to hear you got ripped off, this is good for me to know tho as I work for a company that rents appliances and I have noticed recently that Harvey Norman are advertising the flexirent in their catalogues in New Zealand now. Even tho we rent our products, our customers are told upfront this is a rental agreement only although they do have the option to purchase the goods at a depreciated rate at anytime during their rental agreement, this is quite clear. I will be letting people know about your experience.

In March 2012 I purchased a Toshiba Thrive tablet with what I thought was a 1-year warranty. Everything worked perfectly and has worked perfectly until now, January 2013. My tablet charger never leaved my bedroom. It stays plugged into the wall by my bookshelf and I plug in my tablet to charge when needed, which is anywhere from every day to once every few days, depending on how often I use it. Last week when unplugging my tablet, the pin that plugs into the tablet from the ac adapter, broke off.

I thought I could just order a new adapted online and get it in a few days, rather than wait the month or more for a replacement from Toshiba. Cut to less than a week later, I get the part I ordered and... it's not the part I ordered. Seller is trouble, I'm working on getting a refund, but that's a different complaint. I realized the safest way to get the appropriate adapter, since after wading through the internet for hours still yielded me a scam, I'd just suck up the wait and get the replacement from Toshiba since I thought I still had time on my warranty.

First person I spoke with, who wouldn't answer any of my questions and was incapable of speaking clearly (I had to ask him to repeat himself several times, since he couldn't form coherent sentences), eventually told me that my specific problem wasn't covered by my warranty and that I'd have to buy a new adapter. I'm upset, obviously, but I need an adapter. He puts me through to "sales"... which is apparently just the toshibadirect.com call line. Not actually freaking Toshiba. I get another person who can barely speak coherently who tells me that the website has no appropriate adapters for me... I ask to actually speak with Toshiba about this and order the part directly and not from an online store but am only told the same thing. She refuses to respond to or even acknowledge that request. I asked it several times and she just kept repeating herself. I had to ask to speak to a supervisor multiple times as well before actually getting to speak to a supervisor.

This is the first person I spoke with who I thought was actually going to be helpful. He had ALL of my information-- model number, name, address, etc. I repeat my problem again, since apparently none of that goes through in transfers. At this point I'm struggling to keep back the tears because I'm getting so incredibly frustrated at speaking to these brick wall robots. This guy addresses my problems, apologizes, and then directs me to acclaim.toshiba.com and explains the process I need to go through to get a replacement, and how it won't cost anything and will arrive in a few weeks, etc.

Everything seems to be going fine until I get to the end where the site says the part is unavailable for replacement. Now I get to speaking with an acclaim customer representative - my FOURTH representative at this point - who has me repeat everything. I gave her the reference number for the last guy I spoke to (only reference number I got by the way), so she has all the information. She then says that no, I don't have a warranty and I have to order the part. Oh, but the part is unavailable. Completely unavailable from Toshiba. Nothing else. She then tells me I'll need to pick it up from a store... except that I had to order the tablet from the internet because no stores near me actually carry Toshiba Thrive ANYTHING. I'd already checked nearby stores before I ordered that scammy adapter!

She says well I'll have to get it online. Try searching for the right adapter online, it's just about impossible because of all the scams. I spent hours researching sellers and parts and I still got a scammy part. But she has no recommendations. Nothing. I can't get a replacement, I can't order the part. I'm in actual tears by this point, having gone through this ridiculously frustrating experience.

In short: I'm transferred multiple times because nobody will speak clearly or answer questions, I'm told one thing and then told the opposite thing, I'm told to buy a product from them that isn't even available, and then told, basically, that I'm SOL. For a product that isn't even two years on the market or one year in my care.

Just another reminder to never buy anything Toshiba ever again. I should've known better honestly, after all the horrible things I went through with a Toshiba Satellite laptop several years ago. No change in customer service.

I bought a Toshiba DVR recorder. Have gone from cover to cover and called 5 different phone numbers and visited 2 different web sites to find out how to get closed caption to show when viewing a rented DVD. All they did was send me from one web site to another and one phone number to another and got nowhere. Either the phone numbers I called referred me to the web sites, I already visited or they handled ONLY computers and accessories. My tv has closed caption and when recording from the tv get closed caption but nothing when watching a rented DVD. As far as I am concerned I will NEVER buy another Toshiba product and will let others know of the service YOU CAN'T GET. 3 hours spent on trying to get help and nada. Toshiba sucks!

The one year warranty just ended. Left side hinge broke, wires are sticking out and screen is coming apart. An $800 laptop should last longer than one year! I read on the internet this is a common complaint with Toshiba laptops. They should stop making cheap junk, put in better components and get better customer satisfaction. I won't buy Toshiba again.

My letter to Toshiba Canada says it all. They never responded!

To Anyone that Really Cares:

I bought a Toshiba Laptop while living for some time in the U.S. Admittedly I was stupid not to create the reinstall disk that Toshiba suggested I create when I bought the computer. I have since moved to Canada and have installed a new hard drive. I called to order a new disk and Toshiba USA does not accept Canadian VISA cards and Toshiba Canada "doesn't carry" the US version and therefore “cannot supply me with one.”

Toshiba USA claims they cannot post an ISO image for me to download and burn because it would violate some agreement with Microsoft. Microsoft claims it's out of their hands. I have a legitimate activation key that only works if I use a Toshiba install disk. I tried installing from a Windows retail disk and there is no discernible difference to Toshiba's OEM install except that I am getting the "This is not a genuine copy of Windows" error message because I am using an OEM key on a retail install. Microsoft's solution is to buy a retail version for $149 CDN even though I have already obtained a license to use their product by way of purchasing from you. Both Toshiba USA and Canada simply offer their apologies for my inconvenience. Buying a computer for $650 that is now useless because you can’t send me a disk is far more than an “inconvenience.” Referring to this situation as such is an insult.

I am so tired of hearing, “I am sorry for your inconvenience” from corporations such as yours. Corporations that hide behind an off-shore call centre that is completely disabled by their VPs and Directors from doing anything useful for their “customers”. Like the doctor that has no patient empathy, you have no customer empathy. We serve the role of providing a revenue source for you and nothing more. As long as you can think of creative ways to get our money, everything is fine. So far your customer service people have achieved very little more than testing my patience with incompetence due to lack of training, leaving me on hold for hours, hanging up on me twice because they did not know what else to do, transferring me to a satellite TV sales department, referring me back and forth between the US and Canadian customer support offices repeatedly because it was the other office I should be calling, blaming me for neglecting to make my own disk and telling me there is nothing they can do and there is no one else I can talk to. I finally asked for the address of your head office so I could send you this letter. The response was that the customer service rep was not permitted to divulge that information. I asked, “Do you at least know what city it is in?” He replied, “I am not allowed to divulge that information.” Just to see how ridiculous this could get, I asked, “How about the country?” I got the same response. So I went home and low and behold all of the information was right there on your website. If you’re going to hide from your adoring public, you might want to take that down.

I asked one of your US people if they could just send the disk free of charge due to all the trouble they were having with supplying it to me. Of course this was impossible. Apparently I am not worth $35 to you and God forbid that you don’t get your $35! You prefer that I lose a $650 purchase over you losing $35 in revenue? This is a stunning example of how you view your customers.

Other than paying $149 for a new version of Windows; which I flat out WILL NOT do, neither Toshiba USA, Toshiba Canada nor Microsoft is willing to fix this problem and are offering no solution other than telling me, again, that they are “sorry for my inconvenience.”

I need my disk and I need it right now. I am, and have been, willing to pay for it even though I should not have to. I will destroy this computer and never buy a Toshiba product again before I will pay $149 for a new OS. I bought from you in good faith and you, by way of your customer service policies, have demonstrated to me that you really do not care about anything but my money. Can you not figure out how to provide a US recovery disk to someone in Canada? If this cannot be done, I really don’t want to hear the whole pile of crap that you undoubtedly will want to spew on me. I really just want my perfectly good computer to work properly.

I await notification that my disk is on its way,

Mr. Walker

Toshiba Satellite T135D-S1324
Serial# xxxxxxx
Part # xxxxxxxxx

p.s. Your claim that you are “going green” by not providing recovery disks with a new purchase is absurd. Is the carbon foot print of the disk I would have bought and burned any less? Do you think a memory stick is more environmentally friendly than a CD? All of this is nonsense; your reasoning around not supplying a disk with my new computer; your blaming me for not doing it myself; your incompetence and lack of foresight that results in your inability to supply me with a new disk; and your poor excuse for a customer service plan.

THERE WAS A CRACKED LCD SCREEN WHEN LAPTOP WAS REMOVED FROM BOX. TOBISHA AND BEST BUY WILL NOT DO ANYTHING ABOUT THE PROBLEM. THE PEOPLE I TALKED WITH WERE RUDE. I'LL NOT DO ANYMORE BUSINESS WITH THEM.

The computer that I purchased from Toshiba on 8/9/11 for college began to malfunction at the end of September. I sent the computer to the Toshiba Repair Depot with the notice that the computer was not booting up. I also noted that there were display issues that presented themselves as discolored pixels and warped colors on the screen. After receiving the computer from the repair depot, it presented the same issues within a week. Upon contacting customer service, I was told that I could either send the computer in for repairs a second time, or I could file a complaint against the Repair Depot.

I chose the latter. And upon speaking to a case manager, I found that receiving a new computer was not an option nor was a full refund, even though I have a standard one year limited warranty. The case manager, Chad, refused to let me discuss my case with a supervisor, stating that it was against company policy. He would not discuss further options to rectify the situation. My only option was to send the same faulty computer in for a second time or to pay for out of pocket repairs by an authorized dealer. I have sent my computer out for repairs again, with the depot having sent me an email that it was received and being worked on as of 11/07/11. I have had no further communication with Toshiba since, even though I have emailed them regarding the status of my repair.

I recently installed a BDX2200KU DVD player. It never worked right - after 10 minutes the device would power off, and the DVD (both blu-ray and regular) would have to nbe started over. I called Toshiba's support number (they used to have a support website). The guy (he never gave his name) told me to power off the unit, unplug it, wait 10 minutes then try it again. While I was waiting the 10 minutes, the guy hung up on me. Since the device didn't work right after the 10 minutes, I called Toshiba back. They gave me the same steps, plus said it probably a bad HDMI cable - I don't think a bad HDMI cable would cause the problem I was having. I called my AV guy, and his first question was, "Why did you buy Toshiba." I didn't buy it, my daughter did. He came out today and installed a Samsung, and the HDMI cable seems to work fine. I had a Toshiba DVD player about 2 years ago (my daughter bought that one too), and I emailed Toshiba about it. They ignored me for about 6 months, when they finally responded, they said the device was (by then) out of warrant, and I would have to for repar. Some now I'd over $200 for the two bad Toshiba DVD players, plus over $100 for the Samsung that was installed today.

Bought a Satalite laptop less than 30 days ago office depot says it has a software problem and it will cost 399.00 to repair this because i did not buy their GEEK Warrenty package and they was not the first to turn it on and check it. If that is the case then it kinda makes me think this whole Tosibia/ office depot thing is just ONE BIG SCAM, AND THE SHOULD BE HELD ACCOUNTABLE FOR THIS JUNK Keep in mind this unit is less than 30 days old neither Toshibia nor Office Depot whants to accecpt responsibility for anything other than to sell you another warranty.

Rick FInt: Yes just tell us what the issue is, 90% of the time there is a simple fix.

Automatic Document Feeder engineering defective design. The plastic film adhesive is not permanently holding the film thereby blocking the paper feeding function. The design is not reliable enough to be permanently stick on its surface as the attachment between the plastic film to its holder should be inside part not in the outer part prone to edge to edge contact causing to detached the film. Once paper JAM was sense by the sensor the machine will stop functioning prompting "INSET PAPER TO THE FEEDER" even there was no need to use the ADF -flatbed copying. This cause delay in the office process cycle requiring copies of documents to support recording & filing. This machine model should be halted in the market.

On December 3, 2006, I purchased a Toshiba Satellite L35-S1054, Model # PSL33U-00R0M, Serial # 96031535W at Wal Mart in Campbellsville, KY as a Christmas gift for my son, who was 14 at the time. The product that I got from Toshiba has not performed to my expectations because I have had to send the laptop to the Toshiba repair center five times since December of 2006. The first four times that I had to send it via UPS to be repaired, the technicians informed me that the back light was out and the SIMM was loose. They fixed it, but it didn’t last long. The last time that I had to send it to them, they said the keyboard needed replacing, and since they “fixed” it, several keys have fallen off. And now, the hard drive has crashed. The warranty has expired. You would think a hard drive would last a lot longer than this one has. I tried to take it back to the Wal Mart where I purchased it, but they refused to refund my money or exchange it for another laptop. And this was within the 90-day return policy they have.

I need your help in resolving my problem. I would be grateful if Toshiba would return my money or exchange the item I purchased for another comparable laptop (not the same one and with a warranty). I will gladly send them the laptop I have now back to them so they can see for themselves how messed up it is. Please contact me at my address or phone numbers listed here: 289 Bernard Farm Road, Russell Springs, KY 42642. Phone #’s home [protected]; cell [protected].

i purchased a toshiba laptop as well. toshiba replaced it once because out of the box the case was falling apart and nothing seemed to work. they sent me a replacement unit and this one worked ok for 3 weeks then started overheating to well over 200 degrees it burns you to use it for more than 30 minutes. toshiba refuses to replace it insted they want it sent in to be evaluated for 5 months to see if the problem occures again. in the mean time i will be without a laptop and this is unaceccaptable to me. i paid them a premium price 1500.00 for a laptop that is not performing. i want my money back and they refuse to do that as well. so in the mean time i reported them to the states attorneys office and filed a complaint against their company for fradulant business practices. maybe i will get my money back or at least a different computer that is going to work.

In 2007 I purchased a new 32” Toshiba HD TV; Model #32HL67 for $800. Early last year, 2010 I noticed that sometimes when I turned it on I was able to hear the sound but would see no picture. I called Toshiba’s Customer Service and was given a list of TV Repair shop phone numbers. I called Aid Audio & Television Service Corp., Flushing NY. It costs me $326.63 to repair (They repaired it twice because the 1st repair didn’t resolve the problem but neither did the 2nd) It’s now 2011 and I am still having the same problem. I have to turn it on and off about 15 to 20 times before it will show any picture. This is my 2nd Toshiba TV. I have no problem with the other one purchased in 1990s.

i bought a toshiba laptop and the screen died on me just after a year and the warranty has ran out. i call toshiba support department and asked for a price to fix. the person i was talking too could not give me a price. he told me to post the computer to them and when their engineer finds out what is wrong with it they will then give me a price. if then i do not like the price for repairing it, it will cost me £80 for them to return it or they will destroy it for free. what a scam? I will never buy another toshiba computer again because their after sale support service is disgraceful to say the least.

I think this is definitely a LEMON! AM JUST SAYING WATCHOUT…

To whom it may concern,
l write this on behalf of a friend who recently had a operation, been on crutches for many weeks. My friend went to Bairnsdale Harvey Norman with money to buy a media center laptop, with the specification of s video/
tv out. The salesman was quite impolite and unhelpful in general, and what he sold her was a laptop without all those options. He also sold her peripherals that where inappropriate or incompatible. It was even a hassle for him to carry it to her car or advise her with setup! He either didnt know what he was talking about or he just took advantage of a vulnerable, sick person that had cash. Either scenario is unacceptable, you decide to support Harvey Norman because we as Australians want to support Australian jobs etc; For that we expect at least some respect.

Bought a Toshiba 50HP16 plasma TV from Costco for $2500. For that amount of money, I would assume it should have a lifespan of more than three years. The picture blacked out and am left with sound only. I already had service done to it once and had the Y & Z boards replaced for over $300 and that extended the life of it for only 5 extra months.

The warranty is only 1 year from Toshiba. I called Costco's technical support and the only thing they could do was tell me to power cycle and if that didn't work, they connected me to a Toshiba service rep. The Toshiba rep tells me to power cycle as well, but that didn't change the fact that my screen was still black. She then tells me that it may be my cable box that is causing this malfunction and that I should contact my cable company. She then gives me a number to a local TV repair service. I ask her if other customers have reported complaints regarding this TV and she assures me, "oh of course not you are the first one to have problems with this TV." Not only did she waste my time, but also wasted money on a shoddy Toshiba TV. I advise other consumers to think twice before purchasing a Toshiba product!

I purchased a new Toshiba laptop in June of 2009. In November 2009, it had a mechanical failure in the power connector; it broke off and fell into the body of the unit. It was repaired under warranty then 4 months later failed in exactly the same way. There was no abuse of this laptop, just normal everyday use. Toshiba declined to stand behind their warranty repair, which was either performed incorrectly or using defective materials. A good company would stand behind this, even though the unit is out of warranty. I will never again purchase a Toshiba product as a result.

To whom it may concern:

Hello, my name is Daffanie Buras, and I puchased a brand new toshiba laptop as well as the extended warranty package about 6 months ago. After owning this product for 5 months it decided to overheat after being plugged in over night to charge. I discovered the problem the next morning when I went to use my computer. The computer itself was hot to the touch and when I went to open it i discovered that the screen was cracked. Much to my dispair I was lucky that my house didn't burn down. I immediately called your customer support center, which by the way was a difficult challenge because the person I initially spoke with could not speak english very well. After about an hour of going back and forth with the "customer service rep" the arrangements were made to ship my computer for the repairs. The next incident occurred about 2 weeks into toshiba having my computer, which has been a huge inconvience to me due to the fact that my computer is used for my job, I received a phone call from Claudia, who by the way needs a lesson in how to speak to customers, stating that the problem couldn't be duplicated and that my computer would no be fixed unless I paid for the repairs? I asked to speak to her superior, not only did she refuse to let me talk to anyone higher up, but it was basically put to me that I would be stuck with this piece of ### product! Not only am I highly upset that toshiba does not stand by the products that they manufacture, The employees are horrific as well. AS A CONSUMER, I WANT TO THANK YOU FOR ONE OF THE MOST ### EXPERIENCES. I WILL NEVER PURCHASE ANYTHING WITH THE NAME TOSHIBA OR ANYTHING AFFILIATED WITH TOSHIBA. I WILL FILE A FORMAL COMPLAINT ONLINE AND WARN PEOPLE ABOUT WHAT CAN HAPPEN TO THEM PRIOR TO PURCHASING TOSHIBA PRODUCTS.

THANK YOU FOR NOTHING

DAFFANIE BURAS-ONE PISSED-OFF CUSTOMER

I purchased a laptop for my daughter in june of 2010. I got the extended warranty.. her computer broke we took it back to staples to get it fixed 2 weeks ago, they sent it away and she got a call saying the computer couldn't be fixed so they would sent her out a 400 gift card to replace the computer ... we spent over 800, 00 on the computer... apparantly the extended warranty is no good... I would advise anyone who buys a computer from staples, DO NOT get any warranies from them, they DONOT honor their warranty, it is a tolal waste of money... now she has to go buy a new computer which is more than 400.00.. what a ripoff

I purchased the Toshiba L505D-GS600 on 7/18/10. On 8/5/10 I was returning it because the piece where the adaptor plugs in broke. I upgraded to the A665 model and was returning it on 8/8/10 because the LCD went out. Against my better judgement, I listened to the store clerk who assured me it was a good computer, and exchanged it for another A665 model. Now on 9/29/10 that computer has crashed. I called Toshiba mad as *** requesting my money back and was told they have to deem it unrepairable before my 700.00 will be refunded. I use my laptop for work and am furious. I will never, ever purchase another Toshiba! It is a piece of crap! Don't waste your money!

Days after the warranty expired my hard drive began alerting me that it was about to die. I replaced the hard drive but my recovery disks did not work. So I purchased new recovery disks from Toshiba. Got alerts that 6 of the drivers didn't work -were "unsigned" or something. One Toshiba rep walked me through downloading new drivers from the support website but still 3 were showing they don't work, including the sound! No sound. When I called back, was told it was beyond the reps skill and she sent me to someone else who wants $160 to fix the problem. The problem is their faulty drivers! Their faulty recovery disk.