Toyota
Reviews and Complaints

On the morning of Friday, January 16, 2018, my son took our Toyota Rav4 to the Glendale Toyota Dealership to have the brakes fixed because they were squeaking. At first, we approved to have the car serviced, but within 5 minutes changed our minds because the cost was too expensive. The mechanic then said it was too late because they already finished working on 1 brake/rotor. We didn't believe him because it takes more than 5 minutes to work on a brake. We felt they told us that so as to force our hand and have them finish the work. Needless to say, we will never go back to that place again.

My name is khushwant singh hoonjan, staying at andheri east mumabi.
I own a toyota innova car, car no: mh-04-gj-3076 that has done 60955 km's.
I have given my car for general service on 19th jan 2018 for 60k km's at lakozy toyota service center located at 1, mahal industrial estate, sanghi oxygen compound, at mahakali caves road, andheri east, mumbai-400 093.
My car's service adviser was mr. Keten gothankar.
He said my car needs few things to be replaced like oil filter, air filter, air cleaner etc. Etc. And even he told me that some extra work of carbon cleaning to be done in my car, I agreed all and asked to do the work as I will be travelling to pune on 20th jan 2018.
When I took the delivery of my car in the evening the brakes were not working properly when I call my service adviser and complained about the same he told me to bring back my car to service center, service adviser checked the car and told me that your break drum has to be replaced. My car brakes were working properly till the time I gave my car for service.
Your service advisers are cheater and had created this issue to loot money from me.
Even when I had sent the car to change front brakes at the same service center (service adviser some mr. Anthony) after taking the delivery the brakes were not working properly when I took my car back for the complaint they created the same kind of scene and forced me to change my rear wheel liner.
This kind of service is not been expected form the toyota service center.
I'm complaining the same to consumer court and even giving all the bills and service report to media.

Thanks
Khushwant singh
[protected]

I was in an accident on the freeway. Hit and run. Car deemed totaled. My drivers airbags did not go off. All my electrical system was shut off and couldn't use my hazard lights in an emergency situation. Very scary. I was rear ended from on right. Spun 360 and hit the center divide. My rear end was in the fast lane still and no one could see my car since it was at night. Why did my electrical system shut off? Shouldn't the hazard lights work no matter what since that is what they are for?

I went to the dealership to have my 2014 Toyota Corolla Sport serviced on January 6, 2018. On my way to the dealership, I received a phone call from the sales department/trade-in staff asking if I wanted to get an estimate on my vehicle while I wait for it to be serviced. I said no at first, then the sales staff convinced me that it would be a good idea to know my car's value. I was told to go to the sales area to the room right by the pirate ship play area. Prior to coming into the dealership, I was experiencing depression and anxiety. I have Bipolar Disorder and due to lack of sleep and financial stress, I was acting impulsively, making poor financial decisions. At the time, I was actually in debt unable to pay my monthly living expenses and bills. While I was talking to Matt Landing and another young woman (I don't recall her name), the service center called to let me know that my battery was low and they would need to charge it to retest it, but I will probably need a new battery. I asked how much a new battery would cost and he said up to $200 plus. I asked him to go ahead and do the test and he said it would take a while for it to charge. So now having time to wait, the sales pressure was on. I started thinking about the fact that I couldn't afford a new battery and the service center said my Toyota Service Care extension was over after this visit and my next service would cost around $1, 200. I started listening to the sales staff even more at this point as they were reminding me that if I got in a new vehicle, the service is covered for the first 3 years/35, 000 miles with no out-of-pocket expenses. I was really feeling good about looking at a new care now (even though I had no intention to and was in no condition mentally or financially to do it). I began to feel energetic and excited. At this point, I would have bought a castle or unicorn if they asked me to. I started looking at the CHR, but Matt couldn't get the payment low enough. He asked me to run my credit so he had accurate figures to work with. After receiving my score of 667 he wasn't able to get the payment under $400 (remember, I'm only paying $260 for my vehicle). Since I was on a roll with the whole new car concept, I started looking at several new cars that cost less so I could get the lower payment. Before I knew it, I left the dealership with a $378 monthly payment for 7-year, high-interest loan for a Toyota Corolla IM (basic model with no extras) that I never even wanted. The very next day I felt so sick to my stomach after I realized what I had done. I called Matt Landing and told him I could not afford the car and that I made a terrible mistake. He said he would talk to Manny in finance to see if there was something he could do about the payment and/or getting my car back. I pleaded with him that I made a huge mistake because there was absolutely nothing wrong with my car I traded in and how it was fully loaded sport model with 39, 000 miles/$260 payments for 4 years. I felt totally bamboozled, I just woke up from a nightmare. On Jan 9th, I called and spoke to Allan the Sales Manager and he said he would look into everything and get back to me on Wednesday after he spoke with Matt and the GM. I happened to be in the area around 1:30, so I stopped by the dealership. Matt was with a customer, but he said he would let Allan know I was here. Finally, when I spoke to Allan, he said he checked to see if there was any way to resolve the issue, but the bank had been paid and my old car was gone, and that there was nothing he could do. He kept stating that all the sales staff he spoke to, said I was very happy and onboard with the whole thing. I told him about my mental condition at the time, and he still kept saying how his sales team said I was happy with the car. I told him I hate the car I bought, it was very basic with no extra features and it was definitely not as nice as my car I lost. The resolution I would hope for is 1) sales staff is trained on how to be aware of persons with mental health disabilities, 2) replace the Corolla IM with a 2018 Corolla Sport, and 3) restore my original monthly payment of $260 with interest less than 5%.

Dear Sir,
I have visited to a dealership Toyota Frontier Peshawar Pakistan for booking of two vehicles Toyota GLI Automatic. But they have refused of booking the same be saying that allocation of the said cars are not available and thus we cant entertain. However I have check the availability of the said car through www.toyota-indus.com, which showed that the said cars are available in the month of April 2018, I showed them the print of the availability but still they refused us.
After that I have lodged complaint against the said dealer to INDUS MOTOR on 08.01.2018 (Complaint No SJ0225). But regretfully they also failed to solve the issue so far even after so many reminders given to them.
I would humble request you to please solve my issue as soon as possible

Regards
Amjad Khan

I have been cheated by Dealer (Toyota Central Motor Pakistan) and Toyota Company Pakistan is reluctant to help me due to the political influence, power and numbers of dealerships owned by the same Dealer. since june-17 I have been subjected to emotional and financial loss because I opt for booking and wait rather than buying from their unauthorized showrooms on 15% premium. Dealer fraudulently Charge me additional money for extended warranty and overpriced accessories by claiming it as compulsory requirement for booking of new GLI, then they didn't delivered till 6 months (originally was a 4 month wait) and after 6 months forced me to collect pre-registered car instead of new unregistered car on 4DEC, where 100% payments including registrations and additional amount has been already paid to the dealer since June-17. now the dealer harassing me with different tactics to take that pre-registered car, my 2 million PKR ($ 20, 000) is stuck with them its been 7 month now. Toyota Pakistan (indus Motor) simply back off by saying "registration has been done by mistake, dealer is apologetic and nothing else can be done as per policy collect the same car and pay the difference as per 2018 current price (after keeping my money for 7 months, delaying delivery for 7 months, pre-registering without my information and consent, over priced invoice fraudulently)

I purchased my 2014 Toyota 4runner from Northridge Toyota 11/3/2017. The vehicle had no Reported accidents in the car fax but I noticed the rear bumper was loose and advised Randolph and Vanessa in Sales before purchasing. They told me to check it out and if there was a problem they would take care of me. I found out the rear bumper had a Dry wall nail to hold up the rear bumper and a tear in it I took photos and advised them of it. According to their "160 Point Quality Assurance"inspection sheet they can't consider a used Toyota vehicle Certified if it has any of the following. So I wonder what type of incompetent people they have inspecting their vehicles. A month into purchasing the Vehicle I get a call from Finance (Bryan) stating I had to return the vehicle or get a cosigner because I was not approved on my own?! I told him I would call him back by 2:00 to see if I could get a cosigner and at exactly 2:03 he leaves me a voicemail advising he "moved some things around" and all of a sudden I was approved. Even after all of this I finally talk to Vanessa in sales to take my truck in to get fixed and they can't even provide me with a loaner car, I advised her that the bumper being held up by a nail can cause an accident because it is loose and they did not care. I got ripped off because I thought I had bought a Toyota certified vehicle and that was not the case. My vehicle is the only way of transportation I have to get my two kids around, besides the fact that this should have been fixed even before they tried selling the vehicle. They made it seem like they were doing me a favor by fixing my rear bumper. They lost a customer and the chance of any of my family or friends purchasing from them over a Rental Car!

2010 Toyota sienna sliding door cable snapped. Learned that this has been a documented complaint that has been ongoing.In fact, there has been a warranty enhancement recall on it.The conditions, are if the vehicle is less than 9 years and has 120, 000 miles or less. My van has 137, 000 and the national customer service rep told me that there are no financial assistance that they can offer me even though this is a well documented problem with these sliding doors. This is my third toyota and they are well maintained thru the dealership. The cost is $1400. Total negligence on Toyota's part on not standing behind this faulty part and at least covering the portion of the repairs. I guess customer loyalty is second to the dollar. Very disappointed.

My name is jessica I owned a 2011 toyota camry. I was in a accident december 15th 2017. My toyota safety performance was absolutely terrible. I broke my tibula and fibula, my fibula came out of my skin. I was hit on my passanger side I was the driver. My left leg the farthest from the accident was the one that was broken. I am very un-happy with my toyotas safety performance. I had to have plates, screws and pins in my leg and cant walk, stand or drive for 8 weeks. The car was totalled in the accident which wasn't even a bad accident. The handling of the vehicle didn't meet my expectations either it was a factor in the accident.

I've brought my car in on two separate occasions to have my windshield wipers repaired and they are still malfunctioning. The total repair cost to reposition the blades costs $77.00. Sadly the problem still exists and the dealership has been very unprofessional.

They attempted to repair my trunk and sadly broke it. I brought it back and they were able to rig it somehow now it's in worse condition than when I initially brought it in.

Unacceptable practices!

An 85 year old man goes in on Dec 2017 for a $40 oil change and comes out with a $670.00 bill. Mountain States Toyota did multipoint inspection and only found a bad battery cable. Everything else checked out green with no problems. Fine change it battery cable for $53. Told additional "maintenance needed" - power steering service, 4 wheel drive service, brake fluid exchange, fuel injection cleaning service. All completely unnecessary. Al items passed on the inspection. My 85 year old dad not understanding these were not required items to keep the car running signs a document for the work to be done. Jeff Jenkin - Service Department Manager could care less how an elderly person might not comprehend that most of the work they proposed to him was not required to keep the car running. Jeff Jenkin told me "if he's too old to understand maybe he shouldn't be out on his own", his actual words. My dad gets $800 a month on social security. Does anyone think he would spend $670 on unrequired work? Mountain States Toyota service department didn't take the time to consider the customer, an older man with speech problems, before they got his signature. It was a complete up sale on an older person. Jeff Jenkin was extremely rude and confrontational and insulted all elderly people by basically saying if you're too old and too stupid it's thier problem. His only defense was my dad signed the agreement. He couldn't defend doing all the extra work they did. He had the signature and simply didn't care. Jeff also told me we could take the 3 cars my family has had serviced at Mountain States Toyota for many years and go somewhere else. NEVER send a person to Mountain States Toyota if they could be taken advantage.

Toyota administration Horrible!

El servicio fue bueno, cambiaram mi bateria.
Pero la administration deste estabelecimiento
Es muy desorganizada,
Mi amigo estaba en Toyota y me dijo que el carro
Estaba ready, hacia rato, el problema aí es la
Administration.
Estuvimos en el millennia mall por 5 horas
Cuando En la recepciona el joven dijo"usted irá
Esperar 2 horas"
Siempre es igual, en está Toyota esperamos mais
De lo prometido
Llamamos, esperamos, esperamos... mi
Abuela es diabética y estaba con ambre...
Estabamos cansados, exhausted...
Peor es decir que estuvieram alla para buscar
Nosotros cuando estávamos Afuera esperando
El driver

Gracias

On 28 October 2017 I signed a offer to purchase for a Honda Accord 2012 model from Toyota Parktown. Before transferring the full amount in cash for the vehicle, I noticed that the electronic front right side mirror on the vehicle was not working and in fact that the entire unit was not in any working order.
I was assured by Gary Burrow the Sale Rep. that the mirror would be replaced, that the mirror would have to be ordered by Honda SA, I was further informed that Honda SA has confirmed to Gary that the mirror is on a back order and would take a lengthy time to arrive, to date 13 December 2017 it has still not been replaced. I then contacted Ian Naidoo Automark Manager, for feedback on this he informed me that Honda SA had confirmed to him that they have not brought this part into the country for the past two years and in fact they do not know when they would be able to bring such a mirror into the country, that he has even contacted alternative suppliers and they have all confirmed the same that they are not able to supply such a part.
I proceeded to contact Honda Sandton to confirm the same, as I found this highly impossible. I provided Honda Sandton with the VIN number of the vehicle, as well as the make and model. The Parts Manager confirmed to me via communication with Honda South Africa that they could have the full mirror unit delivered to Honda Sandton in 10-15 working days. I then contacted Ian and told him the same, I first did not appreciate the tone in which addressed me. He then proceeded to inform me, the customer that I had to contact Honda Sandton and have them provide Ian with this feedback, not withstanding that on every occasion, It was I the customer that had to constantly follow up with Gary as to the progress and/or status of the repair. I am most certain that the Parts Manager at Honda Sandton, as well as Honda South Africa were not conveying an untruth to me when they assured me that they could have the said part delivered in 10-15 working days. I would like my matter resolved promptly and urgently, as I consider the bahaviour of Toyota Parktown unethical and irregular, and I have waited long enough to have this resolved that is by South African law the responsibility of Toyota.

On the 7th of December I arrived for my appointment at 3pm and found the service department was closed due to loss of power.
I was surprised not to have been contacted since a cellphone and battery backup to one computer would allow contact preventing people from wasting time and money for taking time out of work.
The people in the dealership didn't seem to care and did not even apologize for my time and not being contacted. Plus the next day after 9:30am when I called because they had not called me yet they did not seam to care because they lost power and what could they do. Complete lack of customer service. I feel disgusted with this type of treatment after purchasing a new vehicle.

Hi
I bought my CH-R in May2017 and since then i took it to the garage 4 times for the same problem. The problem does not appear every day and it might happen without warning. When i get into my car and press the START button all the systems are on, and i see the READY light, but suddenly everything is OFF and a message appears (see the attached). One time this issue happened while driving backwards!
In the frist time in the garage they told me that they don't find any problem. The second time, they told me that the problem it's from the immobilizer wires and they fix it. Third time, they showed me a movie with a bad soldering and told me that it is my car, and again, it is from the immobilizer. A week ago it happened again!
I'm scared that it will happen to me in the highway and i'll lose control and make an accident!
I called Toyota in Israel a week ago and no one call me back.
I'm very disappointed of the service.
I hope that you can help me faster before something would happen!

I'm Vicky here from Malaysia, I'm went to Toyota car service branch at Puchong Jaya Malaysia branch for normal car services this morning, normal car service spend more than 6 hour still not yet to finish, I'm make he appointment last 2 days before send my car, very disappointed for the branch services.
Normally car services is including car wash, my car didn't wash just now, but the price is including car wash, what happen of Malaysia Toyota service center? Isit management nobody to control or follow up? I'm get my bad experience with this issue, waste my time plus respect.
My feeling is, Toyota car services center more bad compare with others normal car workshop now.

I am writing you because I had brought my Scion tC into Heartland Toyota in 2015 to have an oil change and to question about a recall on scion and to find out if my vehicle was part of the recall because it was burning through oil. The service agent looked into his computer and told me that my vehicle was not a part of the recall. Fast forward to now and I had my motor seized up on me and talking to Capital Toyota in Salem OR that my vehicle was part of the recall and should have been taken care of but now my mileage is over the recall and the service agent did not notate the account in my inquiry. now I have to pay 6500 to have the vehicle's engine replaced. I am it happy with the way this was handled and I would like something to be done to help remedy this. I believe that his negligence to do his job is unacceptable and now I have to pay for it. Pleas help me get this right.

2012 Tacoma Secondary Air Injection switching Valve stuck open Bank one and Bank 2. Error code P2442. I have been having trouble with my truck going into limp mode because of the Air injection switching valve having a design problem and Toyota is a ware of this issue and is not doing a damn thing about it. They did do something for the Tundras but nothing for the 2012 Tacoma. I have been on a lot of blogs and this problem is not it may happen it is when it happens very upset and I'm pursuing this with Social Media and with my local congressman, and anyone else i can get involved in this problem.

Broadway Motors sold a 2006 Toyota RAV4 to Sara Renee Runyon, a single woman in her 20's. Without knowledge about the car's condition, she inquired about its transmission and engine. Jeff Woelfle of Broadway Motors told her he would take it to All American Auto Repair in Longmont, since they were 'authorized' in Toyota repairs and inspections. My client was not allowed to go to All American Motors or talk to the person, Mark Ward, who looked at the car. Mr. Ward indicated only in a written document (Multi-Point Inspection Check List" that the transmission fluid was "dark." Ms. Runyon asked what that meant since she could not talk to Mr. Ward. Mr. Woelfle assured her nothing was wrong and "dark" fluid was common. Mr. Ward later stated that he got a lot of business from Broadway Motors and didn't want to create problems. Shortly, after the purchase of the car (within a few weeks), as-is, by Ms. Runyon, its transmission failed, costing her several thousands of dollars to get a new one from Lee Myles Auto in Longmont.
It's clear that there was a suspicion of a transmission problem, but Mr. Woefle and Mr. Ward should have done more to determine a problem than just tell her many cars had dark fluid. Mr. Runyon feels manipulated by not being allowed to speak with or even question Mr. Ward. Jerry Morrison, owner of Broadway Motors, indicated he had talked with Mr. Ward and they were "okay" between them on the transaction and refused to help pay for a new transmission. They tried to blame the problem on Lee Myles Auto, which they said wasn't authorized to work on Toyota automobiles. They also indicated they never did anything but review the paperwork on the car, never actually checked the transmission even after a suspicion of dark fluid would indicate a possible problem that would require more investigation.
In short, Broadway Motors and All American Auto conspired to not tell Ms. Runyon there might be a problem, took advantage of her in not allowing her to speak to Mark Ward at all, and then refused to take any blame. Selling as-is when there is fraud in wrong. They should not hide behind the Toyota name and their servicing authority on Toyota cars to cheat Ms. Runyon. At the least, they should reimburse her $600 each for the new transmission. Certainly, as-is means a car could fail without recourse to the buyer, BUT HERE there was a noted problem of a transmission issue, and she was not told the truth nor even allowed to inquire about the truth or asking for more investigation into the transmission. That is wrong.

Ms. Runyon asks Toyota to warn and sanction both Broadway Motors and All American Auto Repair to never do that again to anyone, particularly young women who relied on their manipulative techniques to sell her a car they should have known had a serious problem.

My car is still under warranty. The distance to empty guage doesn't reset when you fill up the car. I took the car for service and was told that since the guage was counting down it appeared to be working. Five hours later, I was waiting on the car, no repairs had been done. The issue is still unresolved and the guage still doesn't work. After five hours I demanded my car. Nothing had been done. No repairs made. During the fivemhours I waited twenty other people came in and left