Menu
For Business Write a review File a complaint
Toyota Customer Service Phone, Email, Contacts

Toyota
Reviews and Complaints

www.toyota.com

Learn how the rating is calculated

2.0 4 Reviews 1218 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Toyota Complaints 1218

ComplaintsBoard
K
11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota scion iq 2012 blizzard white paint peeling

Hello,

The paint is peeling off of my Scion IQ 2012. I saw online that this is a common problem. Here is one link http://www.toyotaownersclub.com/forums/topic/174638-paint-problems-with-2009-iq/

Can I take this to a Toyota dealership and have it repainted for free? Please let me know how to resolve this issue.

Kristina Klemmer
167 Little Washington Rd
Downingtown PA 19335
[protected]

Thanks

Read full review of Toyota and 34 comments
Update by k18951
Nov 27, 2017 11:46 am EST

Please see my complain above.

Hide full review
34 comments
Add a comment
C
C
courkora
Kelowna, CA
Send a message
Apr 12, 2022 3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

For those in Canada I just talked to someone at Toyota Canada and there may be hope! Apparently there is a Warranty Enhancement Program in Canada (W40) that could cover this up to 10 years from the first registration. I had contacted the dealership twice before and was told both times there was no "recall". I guess in Canada I should have been asking for a "warranty enhancement program". The customer service guy was super nice and helpful though and gave me the right information to reference to the dealership. Just waiting on a call back from them now.

W
W
WhiteScion
US
Send a message
Jul 11, 2019 2:21 pm EDT

I took my 2012 White Scion xB to the dealer about a month ago for this issue.

They inspected the whole car and took pictures of the areas that were peeling and even found spots that I wasn't aware of yet. The Service Consultant submitted the pictures to their body shop and said when the shop approves/confirms the repainting in 3-4 week they will call back. Wrote up my service paperwork and told me to call back if I don't hear anything in about a month. Everyone I talked to was very helpful and supportive and also seemed amazed that this is happening. I left feeling very optimistic.

It has been 6 weeks so I just called Toyota to follow up about. The same consultant was very nice and said that he has been flooded with the same requests and needed to talk to his manager about how they are going about requests that have been previously submitted. He came back and confirmed all my information, went into more detail about how many of these requests have been submitted after mine, and told me that a representative from corporate will be coming out to do their own inspections of the vehicles. He forwarded my information to his director and I should be getting a call soon to schedule another inspection. Which may be a good thing because more paint has started to peel.

tl;dr Toyota has received a lot more of these complaints recently and it seems like they are really working to fix it... I hope.. So take your peeling car in!

J
J
JenHCanada
CA
Send a message
Aug 06, 2019 10:17 am EDT
Replying to comment of WhiteScion

Are you in Canada? Mine is peeling as well and Toyota Canada seemed to think I was the only Canadian with this problem. Who can I call to add my VIN to the list of Scion XB's that are peeling?

C
C
courkora
Kelowna, CA
Send a message
Apr 12, 2022 3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of JenHCanada

Not sure if this is too late but I just talked to Toyota Canada about my 2012 Scion iQ with the same issue and they said there may be a "Warranty Enhancement Program" that would cover it from 10 years past it's first registration. It is W40. Just waiting to hear back from the dealership but I've been told no twice with them stating there were no "recalls". Maybe I was just using the wrong language?

S
S
ScionPoorboy
US
Send a message
Jun 25, 2019 12:03 am EDT

I have contacted two local dealers and they are willing to write estimates and submit to Toyota .. first one was that my car was out of warranty .. the second said they might get Toyota to cover it because of Customer Loyalty (Currently have 5 Toyota products 2 being Scions and fortunately 3 are 2012 but only one is White.) but I am sure i will get the same response .. here are some of the latest ..6 months after a little tiny spot started

View 0 more photos
N
N
NanW
US
Send a message
Apr 20, 2019 8:59 pm EDT

I have had the same problem. Purchased my 2012 new, paid nearly 1, 000 for the roof to be repainted, then other parts of the car began peeling. So unfair. gently used, 33, 000 miles on it- Toyota will do nothing at the local level. I am ready to join class action.

R
R
Ryan Houghton
US
Send a message
Mar 19, 2019 8:22 pm EDT

I have the same problem with 2011 RAV4. Is there any updated info on a class action ?

D
D
Deborahjn
US
Send a message
Mar 01, 2019 7:13 pm EST

Just went to the Class Action News and am trying to start a claim, if it works EVERYBODY needs to get on board.

J
J
JenHCanada
CA
Send a message
Mar 06, 2019 1:44 pm EST
Replying to comment of Deborahjn

Were you able to start a claim? How does this work? I have same problem with my 2012 Scion. Is there a cost? How do we all participate in this claim so that it is a class action?

M
M
Mfm77
US
Send a message
Jun 13, 2019 3:25 am EDT
Replying to comment of JenHCanada

Yes please let me know!

M
M
Mfm77
US
Send a message
Jun 13, 2019 3:26 am EDT
Replying to comment of JenHCanada

Please let me know! Paint started to peel off last year in November! My name is 2012 xb!

D
D
Deborahjn
US
Send a message
Mar 01, 2019 7:03 pm EST

Same with my paint on my 2013 Scion IQ Blizzard pearl paint. I am going to look into opening a class action suit. Will keep you up to date. This is [censored] !

M
M
murrayjodie
US
Send a message
Feb 14, 2019 1:58 pm EST

Well, I thought I got lucky and managed to avoid the paint problem, but nope. My 2012 blizzard pearl IQ just started peeling on top after the weather turned cold here in Arkansas. The paint is flaking off in quarter-sized sheets, with smooth metal primer underneath. I called Toyota, made an official complaint, and was told the same thing ... there's nothing they can do. Shame on them for not helping us with this obvious EXPENSIVE defect!

Q
Q
QuiteRandomMel
US
Send a message
Jan 31, 2019 12:20 pm EST

2012 Scion IQ pearl white paint (I don't know if that is the official name of the paint but that's what it looks like, it's iridescent) - same issue! First it was the roof, I thought it was an isolated issue. The dealership said they couldn't do anything about it, sent me to the body shop & they said it was a factory defect! I finally paid to have it painted, and now another part of the car is peeling (above the drivers door and along the top back of the same panel). I have called [protected] and [protected] and made a complaint (case # [protected]) - both numbers got me to the same exact representative lol. I also talked to a manager. They assured me there isn't much they can do, so I assured them I'd be calling daily until Toyota recognizes the issue and does something about it. I also lodged a complaint with the NHTSA. Here's my email address if anyone wants to get in touch: mel_noah@yahoo.com I don't feel like I should have to pay to repaint the entire car when this is clearly Toyota's problem.

M
M
Maya Nakagawa
US
Send a message
Jan 23, 2019 8:11 pm EST

I have Toyota IQ 2012 pearl white in Canada.
My IQ have been peeling off problem 2018 summer.
Then I contacted Toyota Canada customer service and Toyota head office in Japan.
The pearl white paint is something wrong.
I am Japanese in Canada.
How should we do a class action?

M
M
Mfm77
US
Send a message
Jun 13, 2019 3:36 am EDT

Yes let me know!

ComplaintsBoard
N
3:37 am EST

Toyota market monopolized and greedy behavior from toyota distributor

hi, To whom may concern
I write this email to bring attention to Toyota Corporation.

I am a foreigner who stayed in China more than 14 years. I am always Toyota Camry's fans, but I had to switch to another car brand (Honda) in year 2010, where Toyota distributor in Shenzhen are bad, bad, bad in providing their services to a Toyota fans.

Bad feeling happen again recently when I decided to purchase a new Camry.

I am interested in new Camry 2018 since this car launch in US in the beginning of 2017. I followed all news on this car until recently when the car launched in Nov 2017
Official announced car details price is very attractive, and immediately I had decide to buy this car, even no show room car available due to long term confidence and trust on Toyota overall quality..

on 26 of Nov, I did visited to 2 distributor in Shenzhen, China, and communicate with their sales representative, I understand that those distributors had an alliance in ShenZhen, and they do fixed higher selling price in SZ area, those distributor had force consumer must purchase car insurance with distributor (even this is against China insurance law) and distributor had add in additional expenses like car registration where the fee is much higher than market price. I did negotiated with the sales representative on just buy the car without purchase car insurance and from distributor and the result from them is "NO", this is all distributor agreement and they can't sale car if the price lower than their pre-agreed price which is RMB 316, 800 ( official selling price is at RMB 279800).
On 26 of Nov, I did call to Toyota Camry hotline in China. I did complained that I can't find a place to purchase new Camry, where all distributors in SZ will not sell car to me, due to I don't want to purchase car insurance and registration fee. In another word, distributor in purpose add in additional fee for new Camry as they are monopoly Shenzhen car market.

On 27 of Nov, a customer service called me (MR. Liang) from Guangzhou, he mentioned that I must purchase car from SZ market, and he will have a car distributor to contact me, in overall he said, additional fee from distributor is not under control by manufacturer, they can't do anything on this.

In the afternoon of 27 of Nov, I received a call from another distributor in Shenzhen (MR. Liang did contact with them), this sales representative mentioned that they can allow me to purchase insurance by myself, however, will only agree on cost reduction of RMB 8000(not RMB10, 000) and the car registration is a must to collect RMB 3000 (where other place is only RMB500). He also mentioned this is the best they can offer, lower than this price, they will not sell the car to me. Regarding the delivery date, he also mentioned that this is high end model, they may take about 6 to 7 months on delivery.

I understand that distributor want to maximize their profit as the car just launch and the car is shortage in supply at the moment, therefore they add impose additional fee just to take more advantages
As a consumer, I always stand for my rights, I also would like to find a balance in between. As I know this car official price is at RMB 279, 800. Is there any way for me to get order the car without buying car insurance and registration fee from your greedy Toyota distributor who are monopoly the market and defamation Toyota reputation in China in general

Again, Is there anything that Toyota China/ Toyota Global, Toyota Japan can do to help this situation? Or any better solution to this issue? Or nothing and continue to disappointing Toyota fans ?

Then fine, I will be another disappointed loyal Toyota fans that have to switch to another car brand and good bye to Toyota and their premium quality car.

P/S i am not sure this email will send to correct concern persons, as it is difficult to find a customer service email from Toyota corporate. i suggest Toyota corporation provide a general email in your website.

regards,
Very disappointing Toyota fans.

Nelson Beh
+[protected]

Read full review of Toyota
Hide full review
ComplaintsBoard
J
9:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota terrible buying experience

On 8/25/2017 my wife and I went to deacon jones in clinton nc to look for her a new automobile. She found a 2017 camry that we decided to purchase. We traded a 2014 carolla on the new camry and needless to say she was extremely happy. The carolla had the premium warranty that we purchased when we originally bought the vehicle and so the financial officer informed us that we would get a refund on the unused portion of the warranty. It is now 11/21/2017 and still no refund. My wife has contacted them on several occasions since august only to be told one excuse after another, but now today he is informing us that he has the proper paperwork to get us our refund. I hope we will receive it now, unless this is another lie. The next screw up from them was they put the wrong vin on all the paperwork and only informed us of this fact on 11/17/2017. Now on 11/20/2017 they sent someone to my home to sign the paperwork to correct the vin, but now we have a new screw up. The price for the camry had increased by around $2000.00 which increased the monthly payment that we originally had agreed upon. Well after a lot of arguing on the phone to not one but several so called upper management employees, they agreed to send new paperwork that was to state all the original numbers that we agreed upon on 8/25/2017. Today we resigned the paperwork that had the original numbers. The happiness my wife had when we purchased the camry has turned into frustration. This experience has been a total nightmare and I hope from here it all gets done and over. I will no longer purchase any vehicles from any deacon jones dealership. We normally buy new vehicles every 3 to 5 years. I hope the other dealers that you do business with will represent your products a lot better than deacon jones.

Read full review of Toyota
Hide full review
ComplaintsBoard
C
7:07 pm EST

Toyota unethical behavior

Purchased a new truck from Toyota Clermont in Florida 11/09/17. I was led to believe that all vehicle documentation and keys were with the vehicle at the time the financial papers were signed. Truck was picked up the following morning, but then was informed the documents and 2nd set of keys were missing and had to be ordered. Toyota of Clermont stated the missing items had to be ordered, would take 4 days to get, and promised to FedEx to my residence. The 4 days passed and no items. Called the financial dept. several times and no help so a bad customer review was given. On the 7th day, the General Mgr (Nick) of the dealership called, but not to inquire about the problem, but rather about the bad review. Never heard back from the GM even after he promised he would call back. On the 10th day after picking up the car, called the Toyota 1-800 Customer care and complained and all they did was put me in contact with the customer manager at the dealer. Dealer called back and said a new key was ready, but that documents had to be ordered and that it would take an additional 10 days to get. They wanted me to travel over 100 miles to get my new key because it had to be reprogrammed with the original (this key must be a replacement from the parts Dept since it has to be programmed). After I told them why did I have to travel, spend fuel, time, money, and put miles on the truck for a mistake they had caused, then said they would call back and as of the end business day, no call. ALL personnel at Toyota of Clermont from the GM on down have lied and broken all promised to deliver what I have already paid for. It was not my mistake nor did I loose the keys or documents. They have done nothing except give me the run-around and Toyota North America is washing their hands of everything with their answer being that it is a dealer issue. What Toyota of N.A. is forgetting is that Toyota of Clermont represents them and is their image who they are tarnishing. DO NOT BUY FROM THIS DEALER -DO NOT BUY FROM TOYOTA - PLAIN & SIMPLE THEY JUST DON'T CARE or give a [censor] after they sell the vehicle. 10 days after the fact, only 1 key and no documents on the vehicle have been provided. Numerous telephone calls have been made, numerous hours spent on the phone, lost time, and worst of all, they don't want to be inconvenienced and if I want the 2nd key or documents, then I have to travel to pick them up at my expense fixing their mistake, lies, and broken promises.

Read full review of Toyota
Hide full review
ComplaintsBoard
C
8:15 pm EST

Toyota new purchase

My wife and I seem to have purchased a Toyota Highlander from Larson Toyota in Tacoma, WA. We thought we achieved this on Monday of this week, to be told we would pick it up Friday- tomorrow- 11/17/17. Attempts to contact our salesman Todd, additionally the service manager were not returned to check on our status.
We appreciate work schedules and timelines. Does this not go both ways? After having spent a considerable amount on a new vehicle, is it not prudent to at least inform us of status, or st least have the courtesy of returning my call, as the person I spoke to this evening assured me would happen by end of business day.
I have had two Tacoma's in my life- great vehicles. This is what lead us to another our visit Monday at Toyota. Has customer service deprecated this much? We have not even taken possession of our new vehicle and feel totally disconnected and under appreciated.
I am left extremely frustrated by this whole process.

Kris Eyrikson
[protected]

Read full review of Toyota
Hide full review
ComplaintsBoard
L
7:51 pm EST

Toyota car repairs

I am frustrated that I have to keep spending money to get my car repaired, I had a recall not long ago on my car for the Engine and in that recall a part was said was not covered and I had to pay for it, Well I did and not the motor mounts are a problem why was this not fixed during the time of the repair, I can not understand why this was not fixed. I think you all try to hold out so the customer have to bring their car back and forth so you can charge us agin for something that you knew about in the first place. I want and explenation. Also my power stearing is not work as well and I had that fix also with the prior service now I am being told that the stearing is leaking "why" What is the about when again I just had that service done as well, Please explain to me this is not so.

Read full review of Toyota
Hide full review
ComplaintsBoard
A
2:56 pm EST

Toyota unethical behaviour

My wife and I tried to purchase a 2017 tocoma, SR5, v6, double cab, tow package .My wife and I, with the help of my nephew made a deal with a salesman, John Harke and his sales manger, she shook all three of our hands and said it was a deal.John Harke, salesman took my down payment on my credit card of $5400 dollars. They had to trade another dealer for our vehicle, came in the next day.The salesman John Harke also told all three of us that I would get $1000. rebate if a family member had a Toyota truck, my nephew had one, -Tundra-, and all I needed was for him to give them a copy of his license, regisitraion and co-sign my loan application.My Nephew spoke with a manger and he was told that the dealership would give us the $1000 dollars off anyways as he had purchased 2 Toyotas from this dealership. The dealership after they agreed with the deal and took our $5400 dollar deposit, said they were losing money and would not go through with the deal The dealership did say that they would take off $150 dollars off of the $1000 dollars, that they were trying to add on, that we refused to pay.MY wife and I got into an argument and left, the salesman gave my nephew a paper were they refunded our credit card for the $5400 dollars.My wife and I are very upset and disappointed the way this Toyota dealer treated us and wasted 8 hours of our time over 3 days.I am a 100%disablied veteran, they were aware of and they screwed us on veterans day 11/11/2017, NICE DEALER.The salesman made the deal, the sales manger ok'ed the deal, a manger ok'ed the $1000's without my nephew. The deal was $30400, out the door price, than they wanted another $1000. dollars. I will also be contaching the better business bureau to report this.
Alfred and Victoria Fife, [protected], [protected]@yahoo.com

Read full review of Toyota
Hide full review
ComplaintsBoard
J
2:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota passenger airbag

Took my 2007 Toyota Corolla in for the recall on the passenger side airbag. Apparently they fixed it, however, the dash airbag light is on and the button shows the airbag as being off. I took it back and they indicated the sensors are not part of the recall. I am very dissatisfied both with Toyota and Findley and their service. The person who helped me was not only rude but disrespectful. I don't believe I should have to pay to fix the sensors when they are lit up due to the recall. I have two 2007 Toyota FJ's I love. Have had a Rav4 and another Toyota Corolla for my children and always impressed with the quality and service. Don't think I will buy another one after this incident.

Read full review of Toyota
Hide full review
ComplaintsBoard
A
11:18 pm EST

Toyota too high interest rates, pre closure charges and termination charges

I am having a nightmare with this So called Toyota Financial Services India Ltd.
I bought a car for commercial purpose and Ravindu Toyota offered their own In house Loan facility.
To my surprise, Toyota Finance never before approval informed on the interest rates, Preclosing and Termination charges.
They are charging 13.5 % interest per Annum and preclosing charges of 6% on outstanding if closed in less than 6 months. 5% on outstanding if closed between 6 to 24 Months and 3% there after.
They also have no where in the world offer of Termination charges, which is above this preclosing charges.
I am selling my car to due to some personal reasons, when the buyer approached for transfer of Loan. TFSIL has no provision for transfer to another party. I explained them that am selling car to new person and they are ready to pay the EMI.(customer service informed as there is no option at all)
These all are money making tricks you know...
Am literally being cheated here... They take a advantage of our time and situation.
I would suggest no one to opt for Toyota finance for their Auto Loans. Beware!
I will be reachable at [protected] & [protected]@gmail.com for any more details.

Read full review of Toyota
Hide full review
ComplaintsBoard
E
5:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota 2018 toyota ch-r

My name is Ed Doran and 10/16 /2017 I purchased a new 2018 CH-R from Phillips Toyota in Leesburg Florida. Let me preface by saying that I worked for South Bay Autohaus Mercedes-Benz in Torrance as the top salesman between [protected].

I retired in Florida and this is first time buying a new Toyota, I did however buy 3 Lexus RX's from Bill Adkins at South Bay Lexus for my wife, the product and sales process was top notch, never any issue ever.

That said, I liked the looks and price point of the CH-R around town which is about all I use a car for. I live in The Villages, the largest 55 and over golf cart community in the world. Golf cart over car any day.

This CH-R is the most disappointing new car I have had in my life, and I have had over 50 new cars. I will outline my displeasure. Please call me at [protected] or [protected] and I can outline my displeasure in great detail. I am going to Phillips Toyota this morning 11/08/2017 and ask them for help, but I wanted something in writing to you. It is better for you to have me as an advocate that opponent.

Read full review of Toyota
Hide full review
ComplaintsBoard
M
11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota toyota camry 2017 riverhead toyota

I bought the car new in Sept.2016. Almost right away I noticed a smell coming from under the right passenger seat . I thought a cat had been there or something. I bought air fresheners and put them on the dashboard and on floor. When i serviced the car at toyota I asked them to check it and they said there was nothing . I then noticed under the seat the rug was extremely wet and it was leaking. I called toyota in riverhead and the first available appointment was 6 days away. I have a problem with musty mildew forming so I called them and they wouldn't take me sooner. So I waited 6 days and there were rainstorms and it got completely soaked in the rear and puddles below carpeting under seat. When I finally brought it in they said it wasn't covered under a warranty as I had let it get clogged. They said they fixed it as it was an air conditioner drain problem. They said there was no charge as Toyota was doing me a favor. I did purchase an extended warranty on my car for $1650 but I have never gotten a copy of it. I thought that they would vacuum out the water for me but they did not and it was closing time so I took it home. Now I am going to bring it back to have them clean out the water but they are saying I have to pay for it. I dont think I should have to pay for that when it was a malfunction of the ac.

Read full review of Toyota
Hide full review
ComplaintsBoard
Z
9:28 am EDT

Toyota poor service and unprofessionalism

On the 1 November I contacted Toyota to make a booking for a service. On the 2 November my vehicle went in for the service. When they received my vehicle at 9 am, i requested that they send me the invoice before 11 because at 11 because at 11:30 I was going to be traveling and will not be able to go to the bank and an EFT will only go through the following day.

My vehicle works as a airport shuttle and meter taxi. So I cannot effort to it to not work for a whole day and night.

From 10am I phoned with no avail trying to get hold of Morne (Toyota service advisor) they kept saying his busy with clients or his out of his office. They eventually sent me the invoice at 10:58, 3 emails came through only thereafter.

I then phoned Morne and asked him how does he expect me to make a payment and what is going to happen to my vehicle cause I was unable to make the payment now. He just told me no payment then I won't get my vehicle.

Due to the lack of professionalism, competence, bad service at 12pm I phoned them and asked to speak to Morne and they told me he was busy I should leave a message. So I informed them they should rather not work on my vehicle because I no longer trust their service. 30 minutes later, i got an sms saying they are done working on my vehicle I should come and collect it with proof of payment. Shortly thereafter they informed emailed me that I should collect it the service is complete.

An hour later Morne phoned me to say my vehicle is complete, when I asked him why didn't he email me so I can make the payment before I could even finish my sentence he told me I'm not the only customer he deals with and he was busy he can't run around for one customer and started explaining the policies that no payment no car.

My car is now spending the night at Toyota due to this service advisor's unprofessionalism, blatant rudeness, and no respect or decency whatsoever for a customer. Is this really what Toyota has become.

Read full review of Toyota
Hide full review
ComplaintsBoard
T
11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota unsatisfied service/ negligence tantamount to accident

Toyota Incident on 10/20/17
Formal Complaint
Summary:
On the night of 10/20/17 Mr. Perges was left stranded in the State of Maryland, though he lives in the State of Virginia, when his 2017 Camry suddenly stopped operating.
He had been paying for the top level of Toyota Care roadside service and when he called the call center that night at 10:17PM on 10/20/17. Yet, his tow did not finally arrive until the next day 10/21/17 at 8:10AM.
In addition, it was discovered that the oil pan plug was not properly secured when he had his oil changed on 10/7/17 at the Toyota dealer in Fredericksburg, VA. This allowed the oil to empty out which then caused metal flakes to form and damage the engine.
Mr. Perges also had to endure the suffering of being stranded without food or water, no security, no sleep, and unable to return home to his wife and children. In addition to losing income due to the total failure of Toyota services and support services.
Mr. Perges is seeking to address this matter that he experienced even though he planned and paid extra to mitigate vehicle breakdown and need of roadside service.
Compensation will be needed as a minimum regarding Mr. Perges formal complaint due to experience mentioned in the above summary.

Mr. Jim [protected]), General Manager, at Fredericksburg Toyota & Mr. Greg Andrei [protected] x1321) at Toyota of Bowie were engaged with Mr. Perges in addressing this matter on the same day as the incident.
Mr. Perges hit his head on the steering wheel and was almost rear ended due to the sudden stop of the car when it shut down due to the sensor activating due to almost no oil in the vehicle. -No loaner car was offered even though one was requested. -The best package coverage and service was purchased to address such situations but the Expected, top of the line, service failed spectacularly at every level; from the regular maintenance at the shop (oil change) to the call center (roadside service).
2-2.
Mr. Perges was stranded in another state far from home. He was also exposed to the cold night and a lack of security as he was also traveling alone. He was unable to obtain sustenance, food, including water to drink due to the failure of the roadside service operations.
Lack of trust and the confidence in Toyota has resulted from trauma and emotional impact based on experience of being helpless and stranded; with no help, no assistance, and no options.
I had selected and paid for this top level of coverage to intervene and minimize such possible situations, but I was relegated to believe in false hope and broken promises.
I am only grateful that my wife and children did not have to experience such an ordeal as I did!
Mechanics report and inspection, pictures, e email, and other information will be included in the incident report.
Mr. Perges has opted to file a formal complaint to and avoid Further legal actions as possible options.
Looking forward to immediate communications that are requested on this matter.
Please see contact options below:

Mr. Trifon Perges
[protected]
[protected]@gmail.com

SGD. TRIFON M. PERGES

Read full review of Toyota
View 0 more photos
Hide full review
ComplaintsBoard
C
2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota managers way of communicating

I was at the Atlantic Toyota in Lynn, MA looking at a 2007 Toyota Tacoma. I had a great conversation with a sales person, Mike. However, when dealing with Will, the manager, it was a very unpleasant experience. As I was attempting to try to negotiate $1, 000, he began to walk away from the situation, and when I said "ok, your just going to walk away, he replied with, "Don't make this personal." The way I left the store was with his backed turned and a "see ya." I felt disrespected after devoting over and hour there. It wasn't the steep price that bothered me the most, but the way I was disrespected and turned away immediately for trying to be reasonable. Maybe it was because I was 30 years younger than him. I just don't feel like I was treated like a serious customer.

Read full review of Toyota
Hide full review
ComplaintsBoard
G
2:34 pm EDT

Toyota solara convertible rear window leak

2006 Solara, Vin #4T1FA38P06U095103, 98, 000 miles. Took to Toyoto-Knoxville, TN and they said they said they didn't repair the rear windows in the convertibles. The service manager suggested I take it across the street to a company that did. they wanted $1595.00 to replace the outer portion of the top. I took it to another upholstery shop and they wanted $1700. ABRA Auto Repairs recommended Precision Tint in Knoxille and I had them do the work-$1475. They did a great job with a lifetime warranty on the rear window seal. While picking my car up, the proprietor said it was Solara week because they were doing two more, which I saw-all rear window issues. This has to be a major issue with Solaras across the country and Toyota should address this issue by reimbursing owners for this expense and repairing ones that have failed but not yet replaced

Read full review of Toyota
Hide full review
ComplaintsBoard
H
10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota thug dealership

I have brought 2016 4 runner from Hailey Toyota in Roanoke.
They made me signed on the higher amount on sales price then the sales guy was agreed upon by telling me if I needed extra coverage insurance. When I denied he asked me to sign paper that had cost me $2000 more.
The key being stuck in ignition, I can't turn on my engine. I called numerous time. They gave me appointment 3 weeks later. I called Toyota customer service. Lady tried to help me but didn't filed complaint against dealer. I just found out that my vehicle wasn't inspected for full year as they promised.
Do not even think about stepping in this dealership.

Read full review of Toyota
Hide full review
ComplaintsBoard
D
2:51 pm EDT

Toyota dave keegan and leasing departments

I leased a vehicle and was over my miles and was told as long as I traded my other lease back I did not have to worry about it. Well, three months later they called and said they made a mistake because they did not have correct pay off figure. And that I would be responsible for $2, 500 for miles and reported me to a collection. This is my second leased vehicle and will definitely be the last. I will never refer anyone again to them. They are a complete rip-off and very rude people to deal with.

Read full review of Toyota
Hide full review
ComplaintsBoard
C
3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota untruthful salesman, unfair trade practice

I bought a 2018 Camry on Oct 3 and asked for 0% financing. The salesman said it was not available on 2018 Camrys. I also ask same question to business manager at closing with the same response. After calling back they said you can not get 0% financing if MSRP is reduced. Their website clearly shows MSRP marked down and then offer 0%. I will now have over $2700 in finance charges due to their deceit or incompetence. I have sent many emails to dealer asking for satisfaction.

Read full review of Toyota
Hide full review
ComplaintsBoard
D
8:56 pm EDT

Toyota melting dashboard of my 2009 toyota camry

I own a 2009 Toyota Camry. The dashboard is melting, shiny and pieces are coming chipping off. When the sun is shining down and you are trying to see in either the wind shield or back glass there is a glare that makes it dangerous. I have attached pictures showing the glare. When I try to clean the dashboard the clothe wants to stick to it. I tried to clean it with a wipe and it left some lent stuck on the dashboard. I want my dashboard replaced.

Read full review of Toyota and 1 comment
View 0 more photos
Update by Debbie Pitre
Oct 22, 2017 7:26 pm EDT

I heard that Toyota refused to do a recall but are fixing the ones that keep complaining. That isn’t right. If it’s a hazard they should fix it.

Hide full review
1 comment
Add a comment
S
S
Shaun R.
US
Send a message
Oct 18, 2017 9:15 pm EDT

Don't blame you for wanting to replace it. I'd go through a local body shop. I'd bet they could get it replaced.

ComplaintsBoard
T
10:11 pm EDT

Toyota yaris r high at air conditioner indoor fan failure

September 16, 2017
client number 368822
VIN 3MYDLAYV9HY158046

Air condition indoor fan failure stop to work, Toyota Agent Customer Services (Calidad de Campeche S. de R.L. de C.V.) took the case reporting, that cause of failure was generated by ants inside the sealed electrical relay as showing in the attached pictures, Spanish report is attached too. Cause of failure reported of this non-conformity is not satisfactory due that doesn’t made sense ants can generate such as failures since vehicle is been used without to stop, in addition they pretending to charge the maintenance cost against to me, also I have several days without my car where the agent couldn’t provide me transportation.

My name is Thalia Del Jesús Palomo Lara

Phone Number: +52 [protected], +52 [protected]

Read full review of Toyota
View 0 more photos
Hide full review

Toyota Reviews 0

Looks like Toyota has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Toyota, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Toyota complaint handling

Toyota reviews first appeared on Complaints Board on Sep 4, 2006. The latest review 2024 Toyota Venza was posted on Aug 1, 2024. The latest complaint Sale of Toyota Highlander Hybrid was resolved on Nov 10, 2021. Toyota has an average consumer rating of 2 stars from 1222 reviews. Toyota has resolved 292 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.6
58 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Toyota Contacts

  2. Toyota phone numbers
    Click up if you have successfully reached Toyota by calling phone number 0 0 users reported that they have successfully reached Toyota by calling phone number Click down if you have unsuccessfully reached Toyota by calling phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling phone number
    800 869 682
    800 869 682
    Click up if you have successfully reached Toyota by calling 800 869 682 phone number 48 48 users reported that they have successfully reached Toyota by calling 800 869 682 phone number Click down if you have unsuccessfully reached Toyota by calling 800 869 682 phone number 35 35 users reported that they have UNsuccessfully reached Toyota by calling 800 869 682 phone number
    8%
    Confidence score
    International
    8800 200 5775
    8800 200 5775
    Click up if you have successfully reached Toyota by calling 8800 200 5775 phone number 2 2 users reported that they have successfully reached Toyota by calling 8800 200 5775 phone number Click down if you have unsuccessfully reached Toyota by calling 8800 200 5775 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling 8800 200 5775 phone number
    Russia
    +1 (800) 425-0001
    +1 (800) 425-0001
    Click up if you have successfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (800) 425-0001 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number
    India
    800 2366 8677
    800 2366 8677
    Click up if you have successfully reached Toyota by calling 800 2366 8677 phone number 3 3 users reported that they have successfully reached Toyota by calling 800 2366 8677 phone number Click down if you have unsuccessfully reached Toyota by calling 800 2366 8677 phone number 4 4 users reported that they have UNsuccessfully reached Toyota by calling 800 2366 8677 phone number
    UAE
    +81 800 700 7700
    +81 800 700 7700
    Click up if you have successfully reached Toyota by calling +81 800 700 7700 phone number 11 11 users reported that they have successfully reached Toyota by calling +81 800 700 7700 phone number Click down if you have unsuccessfully reached Toyota by calling +81 800 700 7700 phone number 5 5 users reported that they have UNsuccessfully reached Toyota by calling +81 800 700 7700 phone number
    38%
    Confidence score
    Japan
    +1 (800) 331-4331
    +1 (800) 331-4331
    Click up if you have successfully reached Toyota by calling +1 (800) 331-4331 phone number 1 1 users reported that they have successfully reached Toyota by calling +1 (800) 331-4331 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number
    100%
    Confidence score
    United States
    +1 (888) 869-6828
    +1 (888) 869-6828
    Click up if you have successfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (888) 869-6828 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number
    Canada
    +44 344 701 6202
    +44 344 701 6202
    Click up if you have successfully reached Toyota by calling +44 344 701 6202 phone number 6 6 users reported that they have successfully reached Toyota by calling +44 344 701 6202 phone number Click down if you have unsuccessfully reached Toyota by calling +44 344 701 6202 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +44 344 701 6202 phone number
    50%
    Confidence score
    United Kingdom
    +353 14 190 200
    +353 14 190 200
    Click up if you have successfully reached Toyota by calling +353 14 190 200 phone number 3 3 users reported that they have successfully reached Toyota by calling +353 14 190 200 phone number Click down if you have unsuccessfully reached Toyota by calling +353 14 190 200 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +353 14 190 200 phone number
    100%
    Confidence score
    Ireland
    +43 161 0040
    +43 161 0040
    Click up if you have successfully reached Toyota by calling +43 161 0040 phone number 3 3 users reported that they have successfully reached Toyota by calling +43 161 0040 phone number Click down if you have unsuccessfully reached Toyota by calling +43 161 0040 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +43 161 0040 phone number
    100%
    Confidence score
    Austria
    +32 80 099 955
    +32 80 099 955
    Click up if you have successfully reached Toyota by calling +32 80 099 955 phone number 2 2 users reported that they have successfully reached Toyota by calling +32 80 099 955 phone number Click down if you have unsuccessfully reached Toyota by calling +32 80 099 955 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +32 80 099 955 phone number
    100%
    Confidence score
    Belgium
    +45 44 850 400
    +45 44 850 400
    Click up if you have successfully reached Toyota by calling +45 44 850 400 phone number 2 2 users reported that they have successfully reached Toyota by calling +45 44 850 400 phone number Click down if you have unsuccessfully reached Toyota by calling +45 44 850 400 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +45 44 850 400 phone number
    100%
    Confidence score
    Denmark
    +49 223 4102 2690
    +49 223 4102 2690
    Click up if you have successfully reached Toyota by calling +49 223 4102 2690 phone number 3 3 users reported that they have successfully reached Toyota by calling +49 223 4102 2690 phone number Click down if you have unsuccessfully reached Toyota by calling +49 223 4102 2690 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +49 223 4102 2690 phone number
    100%
    Confidence score
    Germany
    +31 205 929 836
    +31 205 929 836
    Click up if you have successfully reached Toyota by calling +31 205 929 836 phone number 4 4 users reported that they have successfully reached Toyota by calling +31 205 929 836 phone number Click down if you have unsuccessfully reached Toyota by calling +31 205 929 836 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +31 205 929 836 phone number
    60%
    Confidence score
    Netherlands
    +351 808 248 248
    +351 808 248 248
    Click up if you have successfully reached Toyota by calling +351 808 248 248 phone number 2 2 users reported that they have successfully reached Toyota by calling +351 808 248 248 phone number Click down if you have unsuccessfully reached Toyota by calling +351 808 248 248 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +351 808 248 248 phone number
    100%
    Confidence score
    Portugal
    +34 900 822 002
    +34 900 822 002
    Click up if you have successfully reached Toyota by calling +34 900 822 002 phone number 7 7 users reported that they have successfully reached Toyota by calling +34 900 822 002 phone number Click down if you have unsuccessfully reached Toyota by calling +34 900 822 002 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +34 900 822 002 phone number
    100%
    Confidence score
    Spain
    +90 212 354 0354
    +90 212 354 0354
    Click up if you have successfully reached Toyota by calling +90 212 354 0354 phone number 3 3 users reported that they have successfully reached Toyota by calling +90 212 354 0354 phone number Click down if you have unsuccessfully reached Toyota by calling +90 212 354 0354 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +90 212 354 0354 phone number
    20%
    Confidence score
    Turkey
    +86 400 810 1210
    +86 400 810 1210
    Click up if you have successfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have successfully reached Toyota by calling +86 400 810 1210 phone number Click down if you have unsuccessfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +86 400 810 1210 phone number
    China
    +63 28 192 912
    +63 28 192 912
    Click up if you have successfully reached Toyota by calling +63 28 192 912 phone number 10 10 users reported that they have successfully reached Toyota by calling +63 28 192 912 phone number Click down if you have unsuccessfully reached Toyota by calling +63 28 192 912 phone number 9 9 users reported that they have UNsuccessfully reached Toyota by calling +63 28 192 912 phone number
    5%
    Confidence score
    Philippines
    +966 920 024 454
    +966 920 024 454
    Click up if you have successfully reached Toyota by calling +966 920 024 454 phone number 2 2 users reported that they have successfully reached Toyota by calling +966 920 024 454 phone number Click down if you have unsuccessfully reached Toyota by calling +966 920 024 454 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling +966 920 024 454 phone number
    Saudi Arabia
    +65 66 311 188
    +65 66 311 188
    Click up if you have successfully reached Toyota by calling +65 66 311 188 phone number 3 3 users reported that they have successfully reached Toyota by calling +65 66 311 188 phone number Click down if you have unsuccessfully reached Toyota by calling +65 66 311 188 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +65 66 311 188 phone number
    50%
    Confidence score
    Singapore
    +27 800 139 111
    +27 800 139 111
    Click up if you have successfully reached Toyota by calling +27 800 139 111 phone number 7 7 users reported that they have successfully reached Toyota by calling +27 800 139 111 phone number Click down if you have unsuccessfully reached Toyota by calling +27 800 139 111 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +27 800 139 111 phone number
    75%
    Confidence score
    South Africa
    +82 805 258 255
    +82 805 258 255
    Click up if you have successfully reached Toyota by calling +82 805 258 255 phone number 2 2 users reported that they have successfully reached Toyota by calling +82 805 258 255 phone number Click down if you have unsuccessfully reached Toyota by calling +82 805 258 255 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +82 805 258 255 phone number
    100%
    Confidence score
    South Korea
    +886 800 221 345
    +886 800 221 345
    Click up if you have successfully reached Toyota by calling +886 800 221 345 phone number 4 4 users reported that they have successfully reached Toyota by calling +886 800 221 345 phone number Click down if you have unsuccessfully reached Toyota by calling +886 800 221 345 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +886 800 221 345 phone number
    100%
    Confidence score
    Taiwan
    +84 916 001 524
    +84 916 001 524
    Click up if you have successfully reached Toyota by calling +84 916 001 524 phone number 3 3 users reported that they have successfully reached Toyota by calling +84 916 001 524 phone number Click down if you have unsuccessfully reached Toyota by calling +84 916 001 524 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +84 916 001 524 phone number
    100%
    Confidence score
    Vietnam
    +54 800 888 8696
    +54 800 888 8696
    Click up if you have successfully reached Toyota by calling +54 800 888 8696 phone number 3 3 users reported that they have successfully reached Toyota by calling +54 800 888 8696 phone number Click down if you have unsuccessfully reached Toyota by calling +54 800 888 8696 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +54 800 888 8696 phone number
    50%
    Confidence score
    Argentina
    +55 114 331 5199
    +55 114 331 5199
    Click up if you have successfully reached Toyota by calling +55 114 331 5199 phone number 4 4 users reported that they have successfully reached Toyota by calling +55 114 331 5199 phone number Click down if you have unsuccessfully reached Toyota by calling +55 114 331 5199 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +55 114 331 5199 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Toyota emails
  4. Toyota address
    1 Toyota-Cho, Toyota City, 471-8571, Japan
  5. Toyota social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2024
  7. View all Toyota contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.