Toyota
Reviews and Complaints

Hey
We just bought plug-in Prius last Monday October 2nd with walkout of $ 34, 000 from Prestige Toyota in Ramsey, NJ. The sales representative “Sal” gave us wrong information about the range of charging. We were interested in this car only because of the electric and gas option together. He said the car will run 133 mile on electric per charge and once it runs out of battery it will go in gas. But it’s very wrong. After 5 hours if charging every night, it runs just 25 miles in electric. So it’s more expensive than gas option. I probably spending more money on electricity than gas.

I did the 2017 Toyota Corolla LE car on October 4th 2017. However I was denied the Costco discount because I was told I cannot have both the manufacturer's discount and Costco discount at the same time. I opted for the manufacturer's discount which was more. I called the Costco Auto Program service twice and they told me that I was entitled to both discounts.

I am just requesting that we be duly compensated for the discount that we were entitled through the Costco Auto Program.

I bought an automatic Toyota corolla Quest and I feel positive that there is something wrong with the brake system. I had to replace the brakes with every service and it is very abnormal. This is my 4th car, I had a Yaris for 6years and replaced the brake once and it is not based on my driving pattern. I feel that this has to be investigated and resolved instead of basing this to man tear. There is always noise coming from the brakes, I was surprised at one stage when I was told at the garage that they need to fill up the brake fluid before my [protected] service! DZ28GP now currently being service at MC CARTHY BRUMA. 09/10/2017

My mom has been taking her RAV4 to Coos Bay Toyota for 10 years and in those 10 years not one time did they ever tell her that there was a problem with oil consumption. I took it in February to have the oil changed and they said it wasn't necessary because it only had 2000 miles on the last oil change My wife was driving the vehicle and she said oil light came on so I check the oil and there was no oil on the dipstick I put 3 1/2 quarts in it so I took it to Coos Bay Toyota and they told me that for days ago my warrantee went off on the 10 years or 150, 000 miles I never received a letter on this problem they never said anything in 10 years and I know that the oil had to be low every time they change the oil I feel they took advantage of a little old lady and now the car is just a lemon because I called corporate and they said there was nothing they could do for me. I have bought four Toyotas myself and I will never buy another Toyota product I feel Coosbay Toyota took my mother for a ride and they are responsible for not informing her that her year Of car had bad rings and pistons Toyota knew about.

I have a 2015 Avalon that just reached 60, 989 miles . One front strut has failed and both front strut mounts have failed. The dealer stated the warranty will cover the one strut but not the mounts. I have been a customer with Toyota for over 20 years, I've purchased over 6 Toyotas and I presently have two with over 200k miles and have never had a strut mount problem. I firmly believe in Toyota products. However, this situation is leaving and negative thought about Toyota products. Im asking Toyota to warranty the mounts that I believe was defective by the bad strut. Please tell me who to contact about this issue?

Be aware! This dealer will charge you for your new car tremendous preparation fee and documentation preparation fee. What is simply profit above profit. You never see price which you negotiate. Check your "cash price" before you will sing contract. They will make you tired waiting
2-3hrs for final documentation and they will take advantage on this situation. Learn on my mistake! And make sure that everything what you paid for it is in your new car. I do not recommend this dealer.

Using Toyota prado TX L 2015 model and faced AC problem and the car was taken to Toyota service centre, found blower problem due to warranty it gets solved.
Again in few days, the same ac problem noticed and taken to service centre and service technician informed silly reason that they found some JUICE DROPPLET thats why AC had problem and it will not lying under warranty and they will charge for this services.

We cannot accept the reason of juice dropped inside thats why ac problem because we never take juice inside the car. I would like to bring this to your notice to make enquiry and take action immediately. Further details, please contact me Mohamed - 00965 [protected]

I am tamil selvan recently purchased toyota etios car no. dl8caf7532 in new delhi, india.
My music system pen drive port was not working for more than one year
And whenever I went for servicing in your servicing centre in okhla
Underpass station, new delhi, india, they say the music system they can not
Check now and it is long process. so, so they always said next time
They will try.

In august, they accepted to take the music system for repair after
Long argument by mr. om dutt sharma, service adviser of okhla
Underpass service station, new delhi. now after one and half months,
They are making so many stories and asking huge amount for repair,
Which was under warranty for which I have paid. also, to collect
Without repair also I have to pay the transport charges.

Is it the kind of service you provide as reputed toyota company in
India. so, herewith, I request you to make necessary action to repair
My audio system.

Dear toyota corp,
my family and I consider ourselves a part of the toyota family. to give you an idea why this is the case i, nicole lewis, own a 2010 toyota prius. my brother in law, tony lewis, bought a brand new toyota prius. my uncles thomas roberts, of plattsburgh, ny and john roberts of boca raton, fl, both bought a brand new prius 4 and 5, respectively. my sister noelle owns a 2009 toyota corolla and 2010 toyota sienna that she bought brand new off the lot. my daughter is shopping this week for a prius and my son is saving for a lexus. my daughter, aimee, worked at heritage toyota in burlington, vt for over 5 years and cannot wait for her acura lease is up so she can lease a lexus. my brother, zach is also shopping for a toyota tundra. I am in the market for a new car because I want to keep my prius as a second car due to the awesome gas mileage.
the reason I have given you this history is because we are a diehard toyota family. we are very loyal to your product because we have not had a reason not to until last week. my sister, noelle, bought a brand new toyota sienna off the lot in 2010. this van has never been in an accident and my sister has faithfully taken the vehicle for maintenance i.e. oil changes, recalls, tires, as well as brakes, ect. she was driving home late from work at midnight and her all the lights on the dashboard came on then it stalled, stopped completely in the middle of the interstate. it died right there, in the middle of nowhere. it’s obvious we were all upset over her being stranded on the interstate! the next day it was towed to our mechanic.
I am writing you for assistance with this problem. my sister’s sienna van with vin # 5tdkk4cc5as302902 has a mere 150, 000 miles on it and the estimate our mechanic gave her for a new reconditioned motor is $5000.00, just for the motor not including labor. so in total, the bill will be $6500-$7500 to repair this van.
my cell phone number is [protected]. my name is nicole lewis. I am a registered nurse at uvm medical center in burlington, vt. I have worked there for over 20 years. many of my friends drive toyota’s. I am pleading with you to help my sister with the repair expenses. she does not have the money to fix the van and quite honestly, she never thought she would be facing a crisis like this because of the reputation toyota has with vehicle longevity and high mileage which is the reason she bought the van in the first place. I hope and pray you do the right thing and help noelle fitzgerald of peru, ny. if you do not show her some of the same loyalty that my family has shown toyota, we will seriously consider looking elsewhere when purchasing our future vehicles. please do the right thing here!

sincerely,
nicole desormeaux lewis, rn
364 northgate rd
burlington, vt 05408

On August 15, 2017, we had our Sienna serviced at Sunrise Toyota. We had NYS Inspection done and oil changed. While we were there, we were notified that there was a recall for our Sienna ( A Campaign GO4/ Slide Door). Service was done. After we bought our car home, we noticed our back trunk, rear hatch will not stay up. We bought our car back to Toyota, but they denied it was them that caused it. We do not know what caused the rear door to not function, but I'm pretty sure it was the result of the service. After our complaint, they suggest to waive the labor cost to fix the door, but we have to pay for the parts. The parts costed $336.74. I think it is their responsibility to cover both labor and parts.

Purchased new at Community Toyota, Baytown Texas. Purchased extended warranty for the exterior of the car. Submitted a claim b4 warranty expired about paint cracking off and was denied immediately saying it was a rock chip. Now my entire car has paint cracking and breaking off. Must've been caused by a boulder! Will never buy another Toyota again. This is my 3rd.

I went to this dealership base on initial communicatation with the internet sprcialist Joanna.I was looking for 2017 Toyota RAV4. Whiteout informing me and withou my consent the dealer added options and increased the price, basically trying to force the customer to pay for extra options not needed or required.I contacted the Sales Manager an I proposed to return the unwanted options (roof cross bars for which they charged $315 and get a refund or exchange for Toyota accessories of my choosing of thre same value.

On 8/4/2017, I returned my 2014 Prius to the local Toyota dealership in Katy, Texas. It was the end of the lease term. Upon returning it, (with only about 7000 miles driven in 3 years), I was told-by both the intake employee at the Service Center and the leasing agent who had me sign the release paperwork-that there was nothing additional I needed to take care of and the car was free and clear.
About a month later, I get a bill from Toyota for $1588.25. The bulk of the charges stemmed from the missing headrests in the backseat. Admittedly, I did remove them soon after leasing the car. They are huge and block much of the view when looking in the rear view mirror, so it was more of a safety issue. I’ve since learned this is a common complaint by other owners of this car.
I do have all the headrests and they are in perfect shape. However, I have moved in the last few months and most of my belongings are in a storage facility, therefore I cannot get to the box that contains them. Due to the massive flooding that took place here recently (I moved to Houston, TX just prior to Hurricane Harvey), it is unknown how long it will take before I purchase a house or begin building one. Therefore I do not know when I will be able to access the box containing the headrests.
There are also charges for a manual and disposition fee. The disposition fee is $350. Seeing as how the care was driven about only 7000 miles in a year and was in excellent condition, I have zero doubt that the car was resold quickly, and at a profit, by Toyota.
Yes, I am aware that somewhere in the tons of pages that is signed when you first get the car, there is a line in there about being responsible for a disposition fee if the car is turned in at the end of lease, as opposed to buying or leasing another care from Toyota. However, I don’t think it’s a much disputed fact that no one reads, line by line, through the pages upon pages that you sign when entering into an agreement like this.
Yet my main point of contention is the costs of the headrests at about $400 each. After researching online, there is a consistent pattern of pricing on these items-from Toyota dealerships, and the prices range from approximately $40-$125.
I do understand that there is always a markup when items are supplied by distribution companies that are working with the dealership. So I wouldn’t expect to be charged the base price. But what I am being charged is far more than double what the part costs and that is just price gauging. If this was a part that required extended manual labor and significant time, I could see how that would add up. But all it takes to replace the headrest it to literally slide it into the holes. We’re talking a 5 minute job.
My request is that a fair resolution and price be agreed upon. I am not asking for anything at no cost. What I am asking it that this matter be reviewed closely and for consideration be taken into adjusting the price I was charged for the headrests.

To Whom It May Concern:

We took our 2002 Toyota Sienna in for 120K service, new front & rear brakes, and 4 new tires on 6/14/17 at 10:11am and picked it up on 6/19/17 at 3:53pm spending $2, 916.58. We went on vacation in July at which time the brake, tire pressure, & ABS lights came on. We made it home safely and took the Sienna back to the dealership on 8/5/17 at 9am to check these problems out, and that's when the problems ensued. After 34 days of having our vehicle in their shop, they "tried" several fixes to no avail. Then they decided that it was a brake actuator assembly that needed replaced and would not take responsibility for fixing the vehicle even though it was well within the 90 days of service. On 9/8/17, after speaking with the Doug Doris, Service Manager, and Eric Clark, Manager, it was clear that they did not care about keeping our business and sent us away. The only helpful person at the dealership was Beth Kaiser, the service department advisor. Upon starting my Sienna on their lot, the ABS light was still flashing, and the brake and tire pressure lights all came on again at random times driving all the way home and is STILL lit. The brakes squeak/screech now! How embarrassing when the brakes are supposed to be new! Not only did they not fix the problem, but the low fuel light was on (no gas!), the power door light was on (fixed after opening and shutting all the doors.) After being a customer at the Frankfort Toyota Dealership for 22 years, they ripped us off and refused to fix the van. (They said they would fix it but would charge us another $2600 to do it.) Those lights did NOT come on until after they installed new brakes and tires on our Sienna. We are so upset, disappointed, and let down by these unethical managers. Their "options" were 1) install the parts and charge us in full, 2) give us a good deal on a trade, 3) install a refurbished part and charge us $1000, or 4) do nothing and go our separate ways knowing that we would never be back. We refused these "options, " thus this complaint that we will also be submitting to the FTC and BBB. The only thing we seek is for our van to be fixed--restored to safe-driving condition without fear of things going terribly wrong or the dealership acting in further vindictive and unethical practices (not only to us, the customers, but to Beth Kaiser, their employee, too.) And because I, personally, was treated so poorly in our 45 minute debate with Doug and Eric, I never want to step foot on that property or talk with any of those people again. I prefer to have the van picked up, taken and fixed elsewhere (to another dealer with Frankfort Toyota paying the bill since they are no longer trustworthy, ) and returned to us with the same confidence in our Sienna that we once had.

Customer #144583
Mark D. & Lori A. Taylor, 110 Deerfield Ln, Georgetown, KY 40324

2002 Toyota Sienna VIN: 4T3ZF13C72U462720

Invoice #1 Date: 6/19/17 & Invoice #: TOCS256764

Invoice #2 Date: 9/6/17 & Invoice #: TOCS260250
(Please note that the Sienna was picked up and signed for by me, Lori Taylor, on 9/8/17.)

I am attaching a photo taken and have 2 short videos recorded on the day of pickup, 9/8/17, showing lights and squeaking/screeching brakes (but had trouble uploading them to this webpage.

Please help resolve our issue. Thank you.

Mark & Lori Taylor
[protected]
[protected]@bellsouth.net

SECOND REQUEST FOR ANSWERS!
We have had this 2007 Camry, no problems until a few weeks ago. We noticed a warning light when turning and very quick message to check oil pressure, Just had a oil change just under 2000 miles before. I brought it in and behold it was 4 quarts down, no leaks, no smoke. The tech told me I was close to lowing the engine. Just 3 days before my wife had to take a trip! they filled it up and my wife drove approx. 300 miles, when she came home the oil was down a quart. So I google the problem this is only 1 link Iv'e found https://www.carcomplaints.com/Toyota/Camry/2007/engine/excessive_oil_consumption.shtml looks like issue you knew about, if you correct my problem, I'll be happy. If not I will make it a mission to start a CAS, CPA& social media campaign. i have purchased 20 new Toyotas in mt life, in the last 3 tears I had total breakdown on my 4 runner to a point of donating it. It's not going to happen again, 45 grand for the 4 runner and 32 grand for the Camry. No more I am equipped financially to fight this, not just for myself, but all the 1000's of lemons you sell. At 60 years old and retired, I'll have plenty of time to work on this, especially when you put my wife in danger. All agencies will get this letter. Make an appointment to fix the problem with the dealer I bought from brand new.
Please advise by 9.1.17, or I start a mission. What I do best!

Regards and hope you do the honorable thing.
Ed Jolly

I bought car at Stevinson Toyota east dealer in July 29. Actually they sold the car by hiding scratches. They had put tape on it and when i asked about that, the sales person told that they put to save scratch from shoes. But actually that was for hiding the scratch and they gave me car around 10PM. I haven't noticed at all but today my friend show me that and then i remember why they had tape on it.

Shyam Raut

Will somebody please help me!

8/29 I (70 year old woman alone) went in to look at cars. I liked the peril color so he showed me a 2017 corolla 4dr se. I asked the price and he took me inside. The next thing I know there are 4 guys all talking to me about the car. They took my van and said it was worth $3, 000 - I have no way of knowing.
I said I didn't want that car, I really just wanted a plain corolla but they did not have it in peril. Well, then the guy working the numbers on the computer stands up and says "since we don't have the car you want, we'll take $1, 500 of this corolla and you'll have equity in the car for resale." before I could say anything someone else would start to talk and before they finished someone else would talk. I was so confused, my head was spinning. They said they were treating me like their mother, etc. Patting me on the hand and telling me what a good deal i'm getting.

Heres the deal now that i've had time to refocus...
I gave them my trade in worth $3, 000, $9, 531 check, $14, 400 to be financed.
That equals $26, 931, almost $27, 000 for a year old corolla. Is that a good deal? Are they going to come and tow the car?

Well today I texted one of their salesman using the name carol. Carol asked him how much for the same car and he came back with $19, 750 and if I give him my vin #, an extra $500 for the trade in. That would equal $19, 250 + ttt of around $2, 000 totally $21, 250. I would say they ripped me off and tried to confuse me into buying the car.

I told them I stopped payment on the ck the next morning artie lagalante - the ring leader - said that's not going to happen... Well, it did.

Now, I don't know what to do. I have to get to ohio, my aunt is ill. I'm afraid to take the car, I want to be here to stop the financing. Plus, I took the car to al hendrickson and the sales manager said he would have sold me the car for $5, 000 less!

Will somebody please help me!

To whom it may concern,
My name is Bassem Abdelmalak, and I would like to make a complaint about the Sales Manager, Roberto Nunez, in Toyota of Hollywood. My brother and I have a lease of two cars, Toyota Corolla 2015, and I have a friend, Mina Makary, that bought a Toyota Camry SE 2017 for $20, 013 in July 2017. My friend advised us to buy two cars with this “good offer.” So my brother and I went on 07/15/2017 to Toyota of Hollywood, we talked with the salesman for 5 hours trying to complete the deal, and after we finished the deal, which I have a copy of, the sales manager, Roberto Nunez, came with a bad attitude. He had no patience at all, and told us a different deal, which was more expensive than the one that we had accepted before. He didn’t even give us any chance to talk to him to try to negotiate the deal with him. He told us that this was the final deal and left us, which was very disrespectful. We felt that he treated us in this terrible way because we didn’t speak Spanish like him. Then, on September 1, 2017, we were searching online for good deals on the website of Toyota of Hollywood, and we found a deal for a Toyota Camry SE 2017 that will cost us $291 monthly, so I told one of my friends, Louis, to talk with the salesman, Barry ([protected]), to avoid any misunderstanding to make sure that they do have this deal. So after the salesman checked for the price with his manager, he said that I will have to pay $311 monthly including everything. I asked him twice to make sure that they have the car with this deal, so that I don’t go there for nothing, and he confirmed with me that they do have this deal, so we took an appointment on September 2, 2017 at 08:00 PM to go with my brother to get the deal for two cars. When we arrived there, the salesman, Barry, wasn’t there, so we met with the internet sales manager, Frands. When we told him about the offer that we talked about with Mr. Barry, he told us that the cars were sold already, so this was their first lie. Then, he told us that he had a better deal for us that was a Toyota Camry XSE 2017 for $22, 400 and a Toyota Camry XSE with sunroof for $22, 800. After we finished the deal for the second time, the sales manager, Robert Nunez, came again to us and cancelled the deal for the second time. So I want to know why they accepted the other deal if they had already confirmed with us on the phone the day before. I want to say that this really hurts the company’s credibility, and that most of the sales representatives are not qualified enough to sell a brand name like Toyota.
I will be looking forward for your reply.
Bassem Abdelmalak
[protected]
[protected]@yahoo.com
Samar Zaki
[protected]
[protected]@gmail.com

I recently had an extremely bad experience with the service department at walnut creek toyota. As a long-time customer who has bought several vehicles there, I was surprised and disappointed to be treated in a way that reflects so poorly on your business. It is unlikely that I will continue to be a customer for future purchases.

On august 11, I dropped off my 2010 toyota tacoma truck, which was due for service. Brooks paderanga told me the truck was due for major service and quote an approximate cost of $1, 139. He estimated a pick up time by 3 pm the next day, august 12.

When I called around midday on august 12 to get a status report, the woman I spoke with was rude and unhelpful, telling me it wasn't 3 pm yet and to call back. When my husband, john, made a follow up call, he was told the truck would not be ready as promised.

When I called the service department again to find out exactly what work had been done at that point, chris told me nothing had been done, partly because it was a 'walk-in' and not a scheduled appointment. Unfortunately, i've had the same kind of experience with scheduled appointments, so the fact that it wasn't scheduled clearly wasn't the problem. Chris only seemed to care a little when I expressed my disappointment.

The people in your 'service' department are unclear on the idea of customer service and do not represent your business well. No one, whether a long time or first time customer, should be treated so dismissively. Your employees' pay and continued employment depend on our patronage. We are not incidental to their financial well being.

We look forward to knowing what toyota of walnut creek prepared to do to keep our business because, at this point, we don't believe you want it.

I have emailed both the general manager and customer service rep. No one has replied as of today.

Ms. H. Schmitt
[protected]@oaklandnet.com
510.507.1190

My dashboard on my 2007 Toyota Camry hybrid is melting and causing a major glare impeding my vision while driving. I just went online and googled it and saw that it was a recall on it but I never received anything in the mail about it. I have gotten a lot of others and have done the recalls needed but I need to know if it is any way of getting this fixed since I didn't get anything in the mail about it. I don't want to go to the extreme of lawsuit but I will if needed. Please help
Me with this problem..