Toyota
Reviews and Complaints

I purchased my new Camry 4/16/16 I'm very worried about the dirt that is getting into my gas from a cap that I think isn't sealing good at all, I took my car to the Toyota Dealer 7/6/17, they assured me that there is nothing wrong with the seal, and said that there is a charcoal filter that would catch all dirt before it would get into the gas line, I don't want to just assume that this filter will catch all dirt. I've had a few Camrys and never had this problem, it was always clean under the gas cap, the service department told me that a new cap would be a waste of money and would not be covered under warranty.

My left front tire had a slow leak in it for weeks, I was putting air in it every other day, I had them look at the tire too, they claim to of taken it off and did the soap test, said it was good, since my visit to the dealer on 7/6/17, there has been no leak, Id like to know how I could put air in every other day then all of a sudden it's ok! I feel they weren't honest with me.

I would appreciate your opinion on these matters
Thank You for your time.

Chris Komoroski
[protected]

Goodmorning my name is olga marakuscheru, I had a car accident, the car behind me crashed into me through the back.. When I did the report I informed that please repair the car with the toyota.. Wich I took two times to fix.. The first time I had taken the car to get fixed they didn't fix it right it was very loose and the light was broken & the car bumper was still loose, so I took it the second time.. & they fixed it for me but still same problem the side of the bumper is still loose. The workers didn't do such good job on the repairment im not do happy about it.. I'm very happy ive bought the scion 2016 tc with you guys.. I trusted the workers to repair my car & everything is still loose. Please call me on my number [protected] because I can't be with the bumpers broken. Thank you.!

Hello my name is Veronica Mccallum. I recently purchased a 2013 Toyota Camry on May 1, 2017 at Waldorf Toyota. I first told the Financial Manager that I was going to put $4, 000 down because I was supposed to receive a settlement from my insurance company after being in a car accident. The check from my insurance ended up being in my father's name because the car was still in his name. We didn't get the chance to switch everything over to my name at the time of the accident. So since I didn't I have the down payment for the car I tried to return it back but the Financial Manager Monica and another Financial Manager said that I couldn't return it. So Monica put in the system as no money down and the bank that she sent it through took it. I signed a new contract with higher payments but a lower interest rate. So on June 5th I notified Lynk ĺthe person who sold me the car) what my account was so I can make my first payment for June 16. Lynk told that the lender Santander has it. On June 9th I went up to Toyota to ask what my account number was from Santander. The Finance person gave me Santander's number. I called Santander and they didn't have no account for me and that they were waiting for Toyota Finance to send the paperwork. I called Lynk and asked her what's going on? She said that Monica was out sick and didn't resubmit my paperwork and a lady name Stacy was looking into it. She told me Stacy was going to call me back the next day. Stacy never called me back. I called Stacy for myself. Stacy told me that she will continue looking into it some more and that she will call me back. She never did. On June 14th Lynk called me to tell me not to stress and it's not my fault and I will be receiving a new payment date. On June 20th I went back to Toyota and I talked to a different financial manager name Eric. He stated that Santander was waiting on a document from Toyota. He asked for my first payment so he can forward to Santander. On June 30th I went back to Toyota to get an extension on my temporary tags and license plates. After waiting for 45 minutes a different financial manager told me that because I had switched jobs at the time Monica was supposed to resubmit my paperwork to the bank that I have to put a down payment or get a cosigner. This is absurd. I've have my Camry for 60 days without any contact from anyone letting me know what's going on to tell me that now I need a cosigner or a down payment. I'm very disappointed. This is the worst experience of my life.

Haven waited for over a year to get my dashboard replaced (understandable due to back orders), I recently got a call to come in for a fix, I came in at 9:45 and was asked to list my name and contact on a white board for Shuttle service. I waited for an hr and 15mins and when I saw no one, proceeded outside to find out, my name has been erased off the board without any calls and no one was willing to help or give me a viable reason. All I was told was go put your name back on the board. The service I received was really terrible and had to share.

The product I am complaining about is the c-hr toyota, this car has a defeat in the radio and they are not trying to fix it and it is brand new. I traded my rav4 in it was loaded, sunroof, circus radio and telephone hook up, I have been complaining about the car since I got it and it make me upset that they don't believe me my car are being disconnected and am not trying to run up and down the road to them. The next is no floor mat, and I have learned that leasing was suppose to lower my payment, I learned that I can be the best salesman if I worked there. Mr. Shaun and his crew were very nice I just feel that I am getting the run around. I have witness that the calls will drop and my cell phone still talks, when amanda was with me she stated that if the call drops and my phone still talks then it is in the radio, so I just wanted it fix before I take my complaint a little further.

I became a DCH Toyota patron in January of this year, leasing a preowned 2015 Prius. For the past 15 years or so, I was a patron of the Newburgh Toyota dealership. I loved my sales person and had a wonderful experience with this purchase. So now it came time for my 45000 maintenance visit. I called DCH Service on Thursday and scheduled an appointment. I received an email shortly after with the wrong time and a problem in particular I had during the winter (after a snowfall, water leaked into the car via the top windshield), completely written up wrong. I responded with an email to which I received no response I then called Friday (6/23) and asked if my Prius maintenance visit would be covered under the agreement I was quoted by the Sales Rep. I was told a Service consultant would call me back. I have called 2 more times, leaving messages for the rep to call. They did not have my phone number either time. The last time I called I was on hold for 15 minutes and told no once could be reached. I canceled my appointment. I plan on contacting Toyota headquarter to voice my complaint and any other form of media to get the message out that DCH Toyota Service Dept is horrible. I do not plan on going back to this dealership anytime in the future.

During my oil change on 04/01/17, a discussion with the assistant service manager, rickey boyce, concerning the replacement of the tacoma left roof-drip molding was held. My husband and I explained to mr. Boyce that the molding blew off during the warranty period and we wanted know how to get this repaired under warranty. Mr. Boyce stated he would make contact with the correct personnel to request this repair be completed under warranty and get back to us. Because mr. Boyce had not contacted us, I called him on may 22, spoke to him directly and again he stated he would check into this and get back to me tomorrow, may 23rd. It is now june 21st and still no contact from mr. Boyce.
I am truly disappointed in his customer service care, especially after our wonderful buying experience with had with max at the time of my purchase of the 2014 sport model toyota truck. Please look into this for me as obviously I am not getting the customer service that toyota takes so much pride in from mr. Boyce.
Regards,
Joyce powell
Cody, wyoming

Its Mukhwinder Singh, with refrence to this complaint. I wanna make you know that last friday i bought 2016 toyota corolla from gateway toyota sales peraon is Parminder Sandhu. When i was dealing for this vehicle i checked all season floor matts were in the trunk even under the witness of Parminder. But when on friday i got delivery for this parminder showed me everything but he didn't opened trunk. I thought that should be in trunk also. Even i was in hurry because had to go to registry for licence plates. But when i came back around 6'o clock parminder was not there and he gave my car keys to my friend. Firts of all how he can deliver my car to my friend and i returned back to pick my car i checked floor matts was not in car and i rightaway i called him and he did nor answered my call. After one hour he called me back and he said i dont know where are the matts and said i checked with service guys and he said give m two three days. i will checked it on monday and today when i called him he said i cant do anything and i do know where are tje matts.

So i am formally requesting you please look into this because when i purchased this vehicle everything was there. I paid all the costes you. Even that was a part of Gem card. Otherwise i want it return back to you.

and at the end he said i dont care you can talk to anyone or any higher authorities. Sir this is not a customer sales service. Like you can take out stuff after deal.

Regards:
Mukhwinder Singh
[protected]

I went into this dealership thinking I wanted to down size, from my 2013 Toyota Highlander Limited to a Rav4, to lower my payments and get a smaller SUV, that would be easier on gas! The sales rep put me in a 2017 Camry, I drove it one whole day, at the end of the day I didn't know how I was going to get out of the Camry, I had to see me physical therapist to help me! I told the dealership I was not happy with the car or the financing! I have reached out to them and no response! My son just bought a Tundra truck and Rav4 for his wife, they just moved back to the US from Costa Rica. We are definitely a Toyota family, we would not consider buying anything but a Toyota. I want my Highlander back!

June 9th, 2017 at 1:30pm My confirmation number is [protected]. And that was in the email from [protected]@RockyMountToyota.. Danny Butler [protected]. Hi There I had an oil change appointment today with Rocky Mount Toyota. No I do not normally get my oil changed here but my light was on and I was under the assumption that it was oil change time. But the light was on only because it's set at 5k miles and my tires need to be rotated. So fast forward to getting to toyota, Pull the car in and tells us that the oil filter housing is BROKEN ...And I am saying to myself that can't be right No way ! So The service guy calls my fiancee back and proceeds to show the problem and here comes some other guy asking WHY ARE YOU BACK HERE! Because the other guy was showing the problem ..so He continues to argue with my fiancee OVER AND OVER... and He was completely shocked by what was going on.He also felt that he was treated in a manner that's so uncalled for..They were so rude and very unprofessional. and we should be treated with the utmost respect. We have never had this experience at carmax! .So I guess since we didn't purchase the car there or ever get service/ repairs done ..It was a problem ..The service stinks and they are extremely RUDE. and honestly it was uncalled for .So needless to say they claim they didn't break it. So I go to the Wilson toyota where I normally get it done and they are just as rude as Rocky Mount Toyota was . And they say WELL HOW DO YOU KNOW ROCKY MOUNT DIDN'T DO IT ..So now I am in this who broke my car match That I don't have time for. I just want it fixed. Doesn't seem like anyone is going to own up to it, I feel as though it's coward like and someone is responsible for this matter. How do you call yourself a service tech when you go around being dishonest and breaking people's cars just because.. So now I have to travel 60 miles to carmax where I purchased the car to get the oil changed and we live 2 mins from Toyota. That says a lot about them. I need someone to take care of this matter.. Thanks a lot for your time..I to work with the public and customer service is highly appreciated... Best Regards! Shannon Wallace...

Poor services at Toyota Service Center Petaling Jaya, Malaysia, 3 week ago a registered letter send to me to inform your use problem airbags and ask us go to replacement. I contact your Malaysia section 19 Toyota Service Center to book today 9/ June for my car airbags. Today morning I reached the centre, and wait half an hour your people only came tell me the airbags no stock, cannot replacement for you.
1) Why you send the registered letter but no ready your stock?
2) Why I have book the time and I applied leave to service your don't keep and order to the service center?
3) Why your no have stock your without contact me or sms or email to me to reschedule time?
Super Poor Service at all, I need your to check the issues, If not your will lost all your loyalty clients. Your mistakes and poor service cannot become your clients problem.

Regards,
CHUA
Toyota car owner
WUM8112
[protected]

Alex -

Thank you for your call yesterday about my ongoing problem with my Land Cruiser. I want to make sure my whole experience is documented with Toyota, so I am sending you the step-by-step events that led up to my total dissatisfaction with Toyota.

I have been driving Infiniti SUVs for a while. I always make sure to take my car for every scheduled maintenance. When I am approaching 100, 000 miles, I start looking for my next vehicle because I am in my car a good bit and I do not want to deal the problems associated with an aging vehicle.

I began researching 2017 Infiniti's, Lexus's, and Land Rovers late last year. I read everything about each of the vehicles. Looked at reviews, studied their websites. A friend recommended that I take a look at the Land Cruiser because of its reliability, resell value and safety features. I then started reading and studying the Land Cruiser. I talked to every Toyota dealer in Memphis and test drove the Land Cruiser at two different stores. I finally decided that the Land Cruiser was perfect for me. I make the decision of interior and exterior colors and I decided to buy a white one. I had all of the Memphis dealers looking for a white LC for me and nobody could locate one. I started looking at the dealers in Nashville, a 3 hour drive from Memphis. I found one at Rivergate Toyota in Nashville and gave them a call. I spoke with the internet sales person a few times by email, talked to the onsite sales rep many times and made the decision to drive to Nashville that weekend to pick up the vehicle.

I arrived in Nashville on Saturday afternoon and saw the vehicle sitting on one of those platforms. I met with the salesman and made the deal. I traded my 2014 Infiniti. He prepared the paperwork and as I was signing, he handed me a form that said I acknowledged the fact that the car had almost 3, 000 miles on it. Nobody ever mentioned to me that it had miles on it. The sales agent told me that the owner of the dealership had been driving the vehicle back and forth to work because "he was the owner and could do anything he wanted to do." There I was with my son, had driven 3 hours to pick up the vehicle, made the deal, and was just being told that the brand new car had 3, 000 miles on it. He assured me that it was still a new car because it had not been titled and that it would not affect the warranty at all. I bought the car and drove home in a bad rain storm.

Within a couple of days, I noticed that the LC was shuddering and shaking whenever I accelerated from a stop sign or red light. It is extremely obvious that there is an issue with the transmission on this vehicle. I called Rivergate and was told that did not happen on a Land Cruiser, but if I wanted to I could take the vehicle to the nearest Toyota dealer and have them check it out. I called and made an appointment with Principle Toyota in Memphis because that was the closest dealer.

I arrived at the dealership at 8 am and explained the problem. A technician drove the car with me and replicated the issue. He said he did not know what was causing the shudder but he could feel it and hear the bumping. We drove back to the dealership for him to look for computer updates. I was in the waiting room when the service manager came out and told me that the master techs have a monthly conference call and that this shuddering in a 2017 Land Cruiser had been documented on April 27. He said he had no solution but if I would bring it back the next day, he would get someone from Toyota, who was coming to town the next day, to look at it.

He said he was giving me a rental car free of charge and keeping my LC for a few days. He gave me a Corolla to drive and treated it like I was renting the car. I had to sign a rental agreement saying I would bring the car back with a full tank of gas, etc. As a side note, I have driven Infiniti's and Mercedes the past few years and I have NEVER signed a rental agreement and have NEVER been given the cheapest car on the lot to drive in the place of a $90, 000 car. As a matter of fact, I have never taken a car to the dealership for anything. Typically, Infiniti of Memphis brings me a curtesy car just like the one I am driving and picks up my vehicle and returns it - washed and vacuumed - when they are done. That is the kind of customer service that I have experienced with Infiniti and I would expect to receive from any luxury car dealer.

The next day, the manager called me and told me that someone from Toyota had driven my car with a computer to document the problem and they would tell the dealer what the solution is. He told me to pick up my car that day. I took the Corolla back to the dealer with a full tank of gas and picked up my LC. The manager told me they were waiting on Toyota to tell them what to do. I asked him if I should call him back the next week. He told me I could call him if I wanted to, but they were not going to do anything until Toyota told him what to do. He told me I had a case opened with Toyota and they would take care of what happens next. I got in my car - which, by the way, had mud and oil all over the floor mats - and drove home. I have never heard from Principle Toyota again.

After a week, I contacted Toyota on Facebook because I did not know what to do. Someone on Facebook gave me an 800 number to call. I called that number and the customer service rep asked me for the VIN and I gave it to her. She said my file said that Principle had found no problem with my car and that there was no case opened for it. She was obviously upset that I had been lied to by Principle Toyota. She told me someone would call me within one business day. I walked around with my phone in my had the rest of that day and the next. I went to the bathroom without my phone one time and missed the call. I immediately returned the call and got the message that someone would call me within one business day. I sent an email to Toyota Customer Service and received a reply that it had been received.

My family left for vacation on May 27 driving this shuddering vehicle. On the way, the Maintenance warning light came on in the car. When I turned on the wiper fluid to clean my windshield, it was empty. Then the wiper fluid warning light came one. I had never used the wiper fluid in this car.

Here I am with a brand new $90, 000 car that I have not even paid a payment on yet that needs an oil change, needs wiper fluid, and shudders so badly that I am embarrassed to have anyone ride in it with me.

I finally connected with someone yesterday and who asked me what Principle was doing? I am beyond upset and disappointed in this vehicle and in Toyota. I feel that I have made a terrible mistake in my choice of a Land Cruiser and at this point, I just want it fixed so I can figure out how to get rid of it and get a reliable, luxury vehicle that I can be confident in driving with dependable and accommodating customer service.

I actually bought a Camry last year for my mother and I am relieved that it has had not issues. I may be rethinking that idea also.

Lastly, I am a sales manager of a large homebuilder in Tennessee and Mississippi and I can tell you that if we had the kind of customer service that I have experienced with Toyota, we could not be selling very many homes.

I believe I have bought a used car and that it is a lemon, according to Tennessee Lemon Law. I believe that the owner of Rivergate Toyota certainly knew about the shuddering because he drove the car for almost 3, 000 miles. I believe I should not be having to change oil or add wiper fluid in a brand new car. I believe the car was sold to me under fraudulent conditions when it was not disclosed to me that it had that many miles on it until I was signing the purchase agreement. And, I believe that my problems have been ignored by Toyota.

I need for the transmission to be replaced in this 2017 Land Cruiser because I should not be having a major component of the almost $100, 000 vehicle "repaired" and I need for my first scheduled maintenance to be done at no charge to me since most of the driving was done by the owner of Rivergage Toyota. I need an extended warranty on this "brand new" car since I was assured that the mileage on the vehicle was put on it before I ever bought it as a "new" car.

Martha H. Fondren
June 8, 2017

Date of the incident: 06/01/17

Client Number: not available

VIN Number: JTEDS44A582047302

Full Description of incident: A warning of guaranty - ZG4 Certain 2008
My mom (Iris Correa) goes to Braulio Agosto in San Juan, Puerto Rico because she received a letter of a Recall make by Toyota for the malfunction of the power back door. My mom have many problems with her back door so she goes to the dealer because she understand that her Highlander 2008 was impacted by the recall. When the personnel of the dealer inspect the vehicle says that the recall does not apply because the power back door have a little impact in the right corner of the door. My mom explain that she close the back door automatically and when she was making a reverse the back door open and impact and little column in the back.
I understand that this is the reason for the recall, Toyota evaluate the complaints received and know that the power back door not function properly, so I don't understand why the Braulio Agosto dealer can't make the change of back door.

Desirable resolution of your complaint: a replacement of the power back door.

1/26/17 Rebate was inadvertently left off of paperwork. Dealership offered to re-do paperwork or could give me a check at the end of the following month. Gave them 45 days before I called. I have made 18 phone calls since, I still do not have my $600 rebate. I am told it is still 'In Process'. It has been 94 days. I would like this matter taken care of immediately. Thank you.

My boyfriend has been having an issue with his 2008 Toyota Sequoia since January 2017 or a little before, but nothing was found wrong until recently when a code popped up and it finally showed something was wrong with air intake. Our mechanic said to call Toyota as he found some info saying this was a known issue and was under warranty. When I called Toyota [protected]. They couldn't find my vehicle by vin #, finally I got someone on the phone after 3 reps that found it and said it was a Canadian vehicle. This information when we purchased the vehicle in Holland, MI, USA was never disclosed to us. We purchased it in the USA! so because its a Canadian vehicle they couldn't help me, said I had to take it to Canada to get repairs! WHAT! I don't think so, I didn't buy it in Canada, I don't live in Canada. HELLO! My boyfriend takes it to Crown Toyota in Holland the next day to get it repaired and see if it would be under warranty or not. He said they could make repairs but it wouldn't be under the extended warranty of 10ys/150, 000 miles because the vehicle was at 156, 000 miles. So the cost would be $2173, he said we would have to call Toyota customer service to get approval for them to cover it under warranty, but the dealership can't make that decision. So that is when my calls began. Then I called and they told me they were waiting until it was diagnosed from the Toyota dealer since my own mechanic diagnosed it and come to find out he was right. So when I called back they said they were waiting for Neal from Crown Toyota to assist with answering if they were covering it or reimbursing us money. When I didn't get an answer, I called Toyota again and talked to a gentleman named Jeffery who was supposed to be checking with Crown Toyota or Toyota to see if any of this was possible and he would call me back. Never received a call back one way or another. So I call again today and now we are starting over with the we will not cover it because its a Canadian vehicle. SO WHAT! What does this have to do with anything, Its a Toyota vehicle, the part was bad, its a known issue, mileage or not, its under 10 years and if the code popped up sooner, we would have found it sooner and under mileage. We have bought 5-6 Toyota vehicles and have never been treated this poorly before, but it is leaving a very salty taste in my mouth and if this isn't rectified this will be the last Toyota vehicle I purchase and you best believe I will make sure everyone knows it. I have a case# [protected]. I had the vehicle repaired, paid for it, because I have to have a vehicle and now I feel like because I already paid for it no one wants to help. Well that is crap.

problem started 4 months ago
center console display is not visible until 10 - 20 minutes after car is running.
it then changes to normal viewing.
It is fine until car is shut off, then it repeats to not visible.
local Venice Toyota dealer could not fix problem
fix was replace with a rebuilt radio/display--$1, ooo.00
Toyota should replace console display

I called up Toyota Customer Service of Malaysia regarding the drop in price of Fortuner 2.7 (latest model) all of a sudden. Since I am a loyal Toyota customer, I expressed my dissatisfaction of the drop of the car price of RM20, 000 in a month after I bought it! It is as though the loyal customers who went in early to buy the car are punished for being loyal! There were no information or indication of the price drop in Malaysia when I bought it. When I complained about this on February 7, 2017, the customer service personnel, Ms Tini, said she would call me back on March 2017 on the feedback. But no response from her till May19. I called again the customer service on May 19, another person promised to inform Ms Tini as there is no update in their system. She said Ms Tini will call me back on Monday, May 22. No response again! I called up on May 24, and Ms Tini said, Toyota is not giving any rebate to me! What a service from Toyota! I am really annoyed by the decision & the service rendered to me by Toyota. Hope something can be done on the quality of service & the sudden decision which led the loyal customers lose out so much! Jeyaseelan Anthony owner of Toyota Fortuner 2.7, registration number Patriot 3313

Hello,

I would be very grateful if anybody from toyota could intervene in an unethical practise from toyota (Mauritius) ltd.

We actually bought a toyota aqua from the sole official local dealer in september 2016. When we bought the car, the price where was around 25% more than the market value of the car because of the toyota sure insurance.
We agreed on the value so as avoid unprofessional issues, but unfortunately the approach from toyota mauritius is still not to the level of other car dealers in mauritius.

We actually have three issues in concern with the car:-

1. Only 1 key was delivered on reception of vehicle

2. They invoiced our 1st service which was meant to be offered by toyota as they said when we bought the car. (Didn't pay the invoice after getting the salesman to redo the job card again.)

3. One of your staffs has accused me for being rude and impolite, I would to see any cctv footage to see who is being honest here.

4. Appointement for service was at 08.30am and the was present at requested time, but we received a call at around 13:00 to ask us to the car. After reaching toyota mauritius at 14:00 my car was given back to me at 16:30.

5. And lastly the car was delivered to us with a noise in the front suspension, all they could do for that day was to put a note to say that the car has a suspension noise that couldnt be found by them.

I am actually a big fans of toyota as from early age my first toyota was ee90 and I have always had a toyota at home. I participate on national level of rally racing where we race only toyota in our club. So being part of toyota and being victim of toyota at the same time is really embarrassing.

I wish that you consider this complaint seriously as many mauritian citizens are getting ripped off by them. Awaiting for a positive response from you soon.

Kind regards
Koushal

P. S: please note that this is a second mail I am sending without response.
[protected]@gmail.com
Tel: [protected]

First & last toyota... Bought 2017 pre order had shipped to dealer had a defective windshield toyota would not replace... Dealer did right thing undid deal... Bought another one about month later... Drove hour to buy the car... Week one carpet in back was popping out... Waited 2 weeks for new carpet... Not to mention waited 2.5 hrs with kids.
Few weeks later tire pressure light comes on... Dealer finds nothing wrong punches out the light... Few days later on again... Then off then on... Randomly goes on and off... Dealer can't test it unless light is on... Do I drive around with hopes this comes on to rush to dealer... Unreal! Then passenger slider failed... Unless dealer looks at it I guess it really didn't happen according to headquarters... So spent $40k to constantly bring my brand new car in!

I bought my car over week ago. 2 days called them about problems. Looked at tues. Said needed barrings. Said parts be in thursday at 8 or 830. Waited for call till 1130. Then I called. Didn't come in. Said hopefully tomorrow. So friday came shipment comes 8 or 830. No call I call like noon. Talk one guy he checks, it came in. Then transfer me to guy handling my car. He says o let me check. I said I was just told it was there, has been for over 3 hours. So he said i'll get it in be done afternoon. I called them yet again 330 4. He said o I just got paperwork. It's done. I live 30 min from them. Said ok be in get it. Picked it up 5 530. Called them said still doing same noice, said bring in monday. I said uv had my car all week. My? To them y didn't they drive it after they put barrings in make sure all was good? I'm leaving drive back east 2300 miles that's y I got supposedly got good car. Now it's sat i'm driving back in there taking macanich drive with me. Then back monday. See if we can get fixed by wed. Bad service. Big inconvenience on me. Pay all that money over week haven't even been able enjoy my new car smh.