Toyota
Reviews and Complaints

HI i have purchased a Toyota Corolla 2015 and before one month the car suddenly stopped, I taked car to service center Abbasia Egypt, they checked the car and they not give us any answer about the problem and the car with them from 26/4/2017 when contact them to ask about the car they informed us that they contact factory but the factory not reply.
I think the car has factory defect, the car still under warranty.
my question until when the car will be in service centre and Are logic they not know the problem?
chassis no. 109571
motor no. 29026
email - [protected]@hotmail.com

I have owed a Toyota for the last 6 yrs. was help with my Toyota Camry 09 and then last year around this same time I was told that I was going to have to get a new engine built or drop a used engine. after they had already put new spark plugs on the car. I said that I was just going to have to get a new car (this was after only having this car for 4yrs and a half. which only had 115, 000). I choose to go with another Toyota Camry 2011 and a year later it isn't working. I keep up with all of the maintenance on my car. this car hasn't even hit 100, 000 and I haven't had it long enough be going through all of this. I have a sick child and this is the biggest inconvenience! I will be writing a more detailed letter to the higher ups because Toyota's are known for their longevity. My 1st car was a Honda civic 93 that was giving to me in 2006 (13 yrs old). I did get a new car until 2011 and I had none of these issues. I'm so disappoint with the Toyota brand at this time. it's looking like I might have to get a new car yet again and I can say that I won't be looking at a Toyota because you surly haven't loved up to the Toyota name.

A few months ago i fully paid off my Lease with Toyota, yet they continue to take money from my account every month. I have had to spend hours on the phone with Toyota financial to resolve and get my money back. It took 3 week to get the money the 1st time (especially after they send the refund to the wrong person in the wrong city). It happened again this month. I have tried to put a stop payment with my bank but it happened anyway. Now i have to spend more hours to resolve this exact situation again.

I took my car in to the local dealership that I purchased in from after calling them to tell them my dashboard had became very sticky and shinny. It can't be touched or cleaned, everything sticks to it. The glare is blinding from the shiny surface. Was told to bring it it for the service manager to inspect it and a new one would be ordered if it was defective. The service manager inspected the dash and confirmed that it was the same sticky melting dash problem that was being replace asked me to come in and he would check my VIN number. To his surprise and mine it claimed tht my car was not covered in the extended warranty even though it is a 2011 model with a melting dash. He gave me the number to corporate customer service with his name. Ask that I call them and explain the condition of the dash and let them know that he inspected the dash and it was the same damage he has seen in the other cars that were replaced. Customer service was no help to me, only the same thing, ran the VIN number and said it was not covered, first person said they needed to transfer me to a colleague. I went through the story again, same thing check the VIN number said it was not covered even though it was a 2011. Then stated she could not help me. If its not part of the extended warranty that it just not part of it. Said she would file my complaint in case it became part of a future extended warranty for the dash. I need someone to answer my question that nobody seemed to be able to do. How can you be aware and acknowledge a problem with the dash of 2011 Camry, and when I clearly have one that has a major dash problem tell me mine is not included? I dropped my car off today for a bumper repair. I had to leave a note on the car for the body shop not to let the staff place anything on the dash, even the service order number, because it will stick and not come off. I would appreciate an explanation on why my dash is not included as a 2011 covered under the extension. And also on instruction on how I can file a complaint that would have someone investigate and have it added to the extended warranty. The glare from this dash is not safe.

Respectfully,
Terri Haithcock [protected]

Spoke with Toyota of Irving supervisor about the theft and he said they have cameras all the place and he would look thru the footage and see if they could see the thief. He didn't call me back.Toyota of Irving supervisor basically told me I was lying about my $100 being in my car when I got it serviced. I contacted Toyota company and they say they would get upper management involved. That was two days ago. What happened to customer service.

On wednesday at appox, 8:20 a. M a suffered a huge loss. A void in my heart. People laugh at me and deminish my pain. It angers me. Who are you to tell me how to feel and grieve.
I searched for 2 years for a sense of strenght and security, after a divorce.
Hurt and insecure, I stepped out on a limb and took a chance. I made the commitment. I found a new friend. Her name was betsy.
The 16 years went fast and I took it all for grantid. Her loyalty and strength were unconditional; without fail or question she was always there for me.
Joy and loss. The marriage of my only daughter; the birth of my only grandchild. The loss of 2 husbands (we wont go there); loss and funerals of 2 grandparents; she pushed us down i-69 at 90 miles an hour to get to my grand daughter after she fell from a 3rd floor balcony;to medical treatments for my mother who was diagnosed with breast cancer (thank you tammy)
Betsy carried me though my lowest of lows and delivered me back to the most important people and events of my life. She caught so many tears on her carpets its a wonder they didnt mold. She heard so many pleads for mercy and preyers for grace and patience. She simply listened with out judgement. She taught me so many lessions, she kept me warm and comforted me; cool when things got to hot to handle.
Always there... Good bad or indifferent. She carried me, kept me safe, with the help of god above.
I lost her... I lost apart of me... Because she was a part of me... Betsy did not have blood runnung through her system but oil she was my truck.
A country song comes to mind. "I drive your truck" by lee brice... I drove my truck and the lyrics were sereal... Now they are sentamental.
My heart will break every time I hear the words, but remind me how lucky I am. She protected me till the end! The crash... That cold wintery, slick morining, I walked away with minor bumps and bruises... They towed her away on a hook and she now sits in a frigid empty lot.
Inspite of all the bad pablicity, thank you toyoya! Betsy saved my life!
I will not be able to replace her. How can you replace memories! You cant!
I lost my truck! I loved my truck!
(sorry for the mis spelled words...)
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I had my 4Runner oil changed and I was told that all fluids are going to be checked. When my vehicle was completed, they attempted to sell me repairs to my vehicle due to a leaking rear seal. ( has been leaking for awhile). I took my vehicle home and got a 'second opinion' about the rear seal repair and was asked how low the differential fluid is/was. Since I didn't know, I got under my truck and tried to remove the bolt on the read diff to check 'how much was in there'. The bolt was impossible for me to get off, so I called the dealership and asked if the fluid was checked or topped off. The service writer didn't know, so he paged the tech and the tech said no, it wasn't checked, and to bring it back in.
Upon bringing it right back, I was met by John Kendall, who basically told me that topping off the fluid wasn't going to fix the leaking rear seal, and that my truck was dangerous to drive in the current condition. I asked him to explain. He said that my "brakes would not be reliable in traffic due to the diff fluid leaking all over the rear brakes", and that I should not take my truck to Chicago in that condition and if I did, I would need to stay back from other vehicles!
My diff fluid was topped off, and then I was told that diff fluid is not part of the regular oil change fluid checks. Except the sign says (said) ALL fluids are checked...Period.
This whole story is just getting started.

Upon (safely driving to and) from Chicago, I investigated the proposed repairs and found RL Toyota pricing out of line with the competition, so I had a conversation with Kong Yang and we agreed on a price to fix my rear seal, and the PARKING BRAKE. NOT my brakes that are used for stopping my vehicle. I explained to Kong at that point that I didn't appreciate John's attempt to scare me into the proposed repair. Not cool.
In attempt to save face, a price was agreee upon and Kong out his best technician on it. Roman...Roman was advised onnehat needed to be done and that this repair had a sensitive nature to it, due to what has transpired.
This story, still just getting started.

I had the repair fixed, opted out of a courtesy rental, and was told my car would be driven 20 mikes to ensure it was done properly. I live nearby, and watched Roman drive it down the south service road, down 394, and back to the dealership. 4 miles maximum.

I was called to pick up my vehicle, which I did. I paid in full for it, took it home, picked up my dog and when to get gas. I drive about 10 miles, and upon returning down my street I smelled something that I recall from my dads car once...the smell of SEIZED brakes!

I pulled in my driveway, put my do away, came hot and visually saw the red hot right rear rotor...

Angry? You're dang right.

I drove right back to the dealership, much to their surprise. I explained what I experienced. I was told it was probably just the diff fluid burning off of the back wheel and that the technician said he cleaned the area real well.

I asked that they call the technician out.

Roman came out and the service writer told him what I said. Roman, then looked at me and said "oh no, I couldn't find my vise grips..."

He crawled under my vehicle and retrieved them from the right brake line. Mind you, these were already brand new brakes!

I was asked to leave it and that it would be repaired, etc

I was stuck, so I left it.

Needless to say, I was basically told in the first place that Kong wasn't sure he had anybody on his staff that could perform the rear seal repair. But following my oil change, .the service writer spent 45 minutes telling me what I really needed to do, as well as John Kendall trying to FEAR me into the repair. And, he really should have known better.

Anyways, I walked back home, for the third time, and waited until morning when I received a call from Kong.

He, said he "didn't know what to say" besides he would ensure that it gets fixed and that of all people's cars, it had to be this one.

I forget how many days later it was, but I went to pick up my vehicle. I gathered the paperwork from the gal service writer and walked to my vehicle...to find that my gas door was broken off the hinge. No, I'm not kidding. I immediately took a picture of it and since Kong was out of the dealership, I immediately emailed him a picture of my finding.

This story, still just getting started.

Along the way, there had a been a few emails between Mark Beithon and myself. In his defense, maybe he didn't have all the information he needed, but NEVER have I been tested so poorly by someone of his stature/position. Monte Bion would never have told me that "maybe you just have bad luck Nancy". Or, "you should probably take your car somewhere else from now on since we don't have anybody that can perform the quality of work that you are looking for".

On top of my confidence in the safety of my vehicle, that I take really good care of, I get treated by your GM like I somehow had something to do with this whole messed up situation.

I am certain that I have skimmed over a thing or ten, but this is it in a nutshell.

I, cannot be the only person that is NOT getting their vehicle repaired properly, honestly, and without fear tactics.

I have been a customer there since 1983. Never, ever have I been treated with such ill regard and I have been so tempted to go in there and advocate for others getting their vehicles serviced, just to keep everybody honest. Or try to.

I'm not sure if it's all profit driven. But, since Monte left, my troubles have started and continued...

I expect to hear from someone from the Chicago Regional office regarding this whole scenario.

The repair, was a measure of good faith. One last chance to get it right and keep me as a long time customer.

Ha. You decide.

I purchased a 2016 Toyota Tacoma in Nov 2015. Truck has about 25k miles on it and the tires on the passengers side a wearing out in the middle. Took it into Peterson Toyota in Lumberton NC and was told that nothing was wrong with the tires, that they were cheap tires and not to expect no more that 25k or 30k miles from them. This truck was 30k and it has cheap tires on it. I have been very disappointed in the Toyota product for the last 6 months. Please respond by calling me Fabian Strickland at [protected].

HI i have purchased a Toyota Corolla Quest in November 2015.
I have started having an issue with a knocking sound coming from the front of the vehicle after about 2 to 3 months. i sent it in for its first service at 15000 km and told them what was happening. A number of parts were changed from there on and the problem still persisted. I contacted Toyota SA from there and to date i have been given the runaround. I waiting for Months at a time for a field tech. He drove the vehicle many times. I was told Toyota would be in contact with me. I am still calling waiting and trying to get somewhere but it seems like a dead end.

Paint peeling and delaminating from the front apron of 2013 Toyota Avalon. Toyota will not provide any warranty for this defect which is caused by improper use of a new environmental friendly paint process that requires a carefully applied primer base. Dealer service will make every attempt to obfuscate (flim-flam) the issue by say that is was cased by the owner, hail bugs, etc.

Toyota granted me a 2 month extension on my vehicle almost 2 yrs ago I was living in surfside texas on beach when hurricane and massive floods hit us. We sent in the extension agreement to theiriowa office as instructed. Several weeks later the toyota folks send back a new form and stated that they had sent wrong agreement and to re send the new agreement. We did that propmptly. Time [passed andii was notified that I was 2 months past due and then they took my extended warrenty moneys ($1700) and applied it on the loan and also took a payment I had made on my daughters account back out of her account and applied it to my account. Still saying I was past due. Tried to make continuning payments but they were not accepted and I called in and told that "we were waiting for your call we will now reposess your vehicle. " attempts to find out what was going on resulted in me being hung up on.
At one point someone claiming to be in law enforcement called my children and ex wife they recorded the conversations and then I called and told the answering machine that I was contacting the justice department as the individual was pretending to be an officer of the law. O
I have not moved or have I driven the vehicle since this started as my attorney told me that we were in the right and as soon as someone actually served papers to go to court that we would own the car and have a large lawsuit against the company. . It is now 2 years and th car still sets and toyota has not called written letters or attempted to get in touch with me other than the fake police person.
I live in mexico during winter months but have not gone there in the last 2 winters waiting for toyota to do something so I would be present. When we finally go to court.
If anyone else has had similar problems please let the rest of us know. I am 1005 disabled combat veteran and can ill afford the trauma that these people have put me through

In August 2016 we moved to Searcy, Arkansas and purchased a house that was built in 2008. When we tried to find this house on the 2013 navigation system, not only was the house not on the map, but the street is not on the map. This leads me to believe that the navigation maps were out of date by at least 5 years when I purchased this Avalon new in 2013. NOT GOOD! I contacted Toyota USA and was given a case #[protected]. The rep told me to contact the local dealer (Orr Toyota) to get the update. I contacted them and was told no update was available but they would order one. They have ordered several wrong ones and I was told the correct one is not available but it is on order IF/WHEN it becomes available. This is very frustrating since I retired last year and had plans to travel using this car and navigation system. I must use my phone to navigate much of the time when in areas built since the mid 2000's. Why is no update available for this system? I have owned 2 Avalon's an 2 Tundra's, but this really turns me off to buying another one.

My radio unit went bad in my RAV 4, on Dec 23. I called the service center on Dec. 26 where I purchased the car new. I described the problem and told them I would like to schedule an appointment to get it fixed. I live 50 miles from the Service Center. I got an appointment for Jan 2. When I got there I had them change the oil and see about fixing the radio unit. I hoped to leave that day with the car fixed. That is not what happened. They said the unit was bad and they had to order it. They claim the manufacturer of the radio unit takes 2 weeks to ship them. I ask why so long and why didn't order one when I called on 26 Dec.? He said they had to pull out the unit to see what one to get? They have my VIN number cant they know which one was in it by that? I told them I needed one, to order it and tell me when its in so I can schedule an appointment. Left, had travelled 100 miles the car is not fixed. Got a call when the part came in, I scheduled an appointment to have it installed. The appointment date I believe was on Jan 19. On Jan. 17 a deer hit my car and damaged it. I did not want to drive my car damaged as it was 50 miles till I had it repaired. I called the Service Center told them what happened. I ask them to hold the unit to repair the radio and I will call and schedule an appointment once the damage to my car was fixed. I called on Feb. 2. I told them who I was and that I wanted to get my radio unit fixed and installed. I was told that my unit was shipped back to the manufacturer. I asked why it was shipped back they knew I wanted it fixed? I was told that the agreement with manufacturer of the radio unit states they cant the radio units in stock more than two weeks. I'm wondering why Toyota would agree to such and a ludicrous agreement to where they cant adequately service someone's car in a timely manner. It sounds absolutely ridiculous on the face of it. Second of all, if that was the policy, why would anyone keep a service manager on the job that just done what he did to me. He didn't order the part when I told him the unit was bad, I had to wait approximately 16 days to get an appointment to get it fixed. I had the incident with the deer, I ask to him to hold the unit, he shipped it back anyway, (policy or not) knowing I wanted it fixed, it doesn't take a genius to know if he had to send that one back, he should have immediately ordered another. He did not. I cant believe they let someone as incompetent as that remain the service manager. I have told them in there to get the part, I will have to wait again who knows how long or why in this day and age you cant get it overnighted to get my unit installed. It's been over a month. I will never ever buy another car from that dealer, I will discourage everyone I know from going there. And if Toyota has made such a ludicrous contact with the manufacturer of the radio unit where they control timeframes for delivery and repairs, I will never own another Toyota either.

Upon calling the service department to discuss this problem and/or make an appointment, I described the problem of snow, salt, mud etc. accumulating on the lowest interior panel of each of the 4 car doors. The service department employee told me that they see this a lot on this model and it is because of the poor design of the door and that there is no "Fix" for this. I mentioned that I paid $129.00 for mudguards and asked if there is any adjustment on these that may help. I was told that they are a protection for the exterior paint. When I asked if this problem could lead to rust and deterioration of the doors, he allowed as to how this is possible if I didn't clean them regularly to help prevent that problem.

I just paid over $33, 000 for this new vehicle in October 2016 and this is an unacceptable answer. If Toyota knows about this, shouldn't a "fix" be created to correct it before the vehicle has no value at trade in because of rusted doors?

I contacted my local dealership to have my regular service performed. I have had a rattle in my rear seating area for some time but it is getting worse. I finally had enough time to leave my vehicle and requested this rattle was investigated. I have had my Toyota for about a year. It is a certified used Toyota. I have 45000 miles on it. The dealership notified me that the truck was out of warranty and I would have to pay for the repairs. I complained to them and they gave me Toyota's National phone number to call. I was assigned a case number and told that Toyota would not pay for looking for the rattle. The rattle is actually inside the headliner above the rear seat. You can tap the headliner and hear the rattle. Something is loose or missing inside but Toyota said they would not pay for taking the headliner out to see what was wrong. The dealership initially said it would take 5 to 6 hours to take it out and put it back in. I would have to pay for that labor and pay for anything that may be causing the rattle. This is when I complained to Toyota USA. Toyota USA contacted the dealership and they confirmed they would not pay to have the headliner removed. Toyota USA said that after the headliner was removed and if it was defective that they would CONSIDER paying for the repair only, but not for taking the headliner out. I believe this is absolutely crazy. My truck is a 2015, with 45000 miles. The rattle has been there for over 9 months. I have not had time to drop it off while in warranty. This isn't the result of abuse or my fault. Something is loose or broken inside the headliner and Toyota should be responsible. Please respond. Thanks you- David Donahue 1538 Cedar Mills Drive Cordova, TN 38016

Toyota financial services did not want me to pay past due amount$ 1456they want $19342 they took my car I had 5 months left owe 4100 and add other fee .my contact was fraud any way I was paying 570.00 on lease Toyota carry at price I lease a Lexus at that price it was lemon dear from their other company. I had fight them .now this take a car I was gone to buy at end of lease. I feel ripoff by the two companies premier Honda of new Orleans and Toyota of new Orleans the company down street from each other. The Toyota financial services do care about people keep their car are working I know they had lost on the lemon car they pay out 14900 on that lemon car they paid it out on the other financial company.

I refueled my newly purchased 2011 BMW 328i at the Mapco on University Drive and on this afternoon, December 20, 2016 my car shutoff while driving and would not restart. I had my car towed to Century BMW in Huntsville and now looking to be repaired. I paid with my credit and debit card and Mapco rewards is under my phone number [protected].
HELP!

DaMarcus Q Sullivan
6008 Carmel Drive NW
Huntsville, AL 35810
[protected]
[protected]@Gmail.con

In March of 2016 I purchased a used vehicle from Wilde Toyota Milwaukee, and three different service plans including a car care plan that was meant to fully cover routine maintenance. In July I found out they sold me the wrong service plan for type of car I have. Customer service manager Mary Doherty told me I was in the wrong, and said even though the maintenance plans can be misleading “that’s just how it is”. I decided to cancel my plans because Wilde was not willing to get this straightened out.

I continued to contact financial manager Jeff Klawitter for another two months just to cancel the plans.
Since I dealt with this situation for several months, Jeff Klawitter assured me multiple times on the phone, and in person that I would get a 100% refund on the service plans. 2 days before the refund was taken off my loan Jeff Klawitter again assured me I would get a 100% refunded. The amount refunded was about $1, 300 short. I told Jeff the amount refunded was short, and he agreed saying he would look into it. Jeff Klawitter left me a message today saying :

“I am going to be unable to get any more refund back to you. I did check with my sources and given the time that has elapsed, I just don’t have the availability to do that.”

“Unfortunately I was mistaken when I said I would be able to get you a 100% refund. That was my mistake, I tried to get it rectified but I’m unable to do that.”

First, Jeff Klawitter said that I couldn’t get a 100% refund because too much time elapsed. Too much time elapsed because of Wilde not helping the situation in a timely matter. I had to deal with this since July by constantly calling and leaving messages for any progress.

Second, I would be a lot more understanding if Jeff Klawitter told me that he would try to get the 100% refund but can’t guarantee it. Instead he told me several times I would get a 100% refund, even when I asked him to make sure. The least Wilde can do is refund me the $1, 300 for the lies and nuisances I have dealt with since July.

I would be extremely leery purchasing a vehicle from Wilde with these unethical and lying business practices coming from the head of their very own finance department.

This is doaa el lakany
Owner of a TOYOTA corolla 2016 bought on (8/7/2015) i had a major issue with the car since the day i bought it, and i am really disappointed from toyota's service (at cairo festival city)

From day one i have a problem with starting the engine, went to the service since then almost 6 times and did 4 complains (2 by phone and 2 written) regarding this problem and not once they called me to follow up or to see if the problem was solved!

I once left it for one day and then they told me its free and they asked me if i can take video of the problem next time it happens because it doesnt appear when they have the car, so i did and took plenty of them, This month i gave the car aiming for a solution on 4/10/2016 and left it 18 days till 22/10 all this time they didnt call me to update except twice, they took very slow actions in their procedures to tackle the problem, used to call them and get no answer, on 14th of october they sent the videos to the technical assistance and they asked told for some check ups but again they said Its free and that i have to come and receive the car! With nothing done with it!

I asked them to give me a written report to the procedures done on the last 18 days but they REFUSED to do so,
i wrote the fourth complain and finally someone started to call.

I am really frustrated with their service, how they disrespect their costumers, being so unprofessional and terribly slow!

Moreover, i recieved the car twice from them once with scratches and the other with paint!

I seriously don't get the reason of not giving me a written report or even a signed paper that its a rule not to give a costumer that should be from his right!

The spiral cable on my 2010 Prius, just under 100K miles, quit working. This affects the horn and air bag. The cost to fix was quoted at $896, which was reduced to $810 after a lot of complaining & discussion. Other Toyotas have this issue; some of them have been recalled. I was told that this was covered under the drivetrain (?) warranty of 5 yrs or 60K miles.
I maintain that this is a serious safety issue that should be fixed by Toyota at their expense. Not to mention the outrageous cost.
This is Toyota #8 for me, but will be my last.