Toyota
Reviews and Complaints

Dear Regional Manger,

I would like to make a complaint about poor Toyota service I received in Qatar ( AAB Madinat Khalifa ), I've sent in my car twice for Toyota service center personnel to check on my rotors car for keep on vibrating the steering wheel when ever I push the brakes pedal
Toyota service center confirmed that the car has nothing wrong and it is 100% perfect especially after the car full service .

After a couple of days even though their confirmed report, I was driving with my young daughter 6 years old & when I push the brakes slightly the steering wheel starts to move and vibrate very strong almost was going to hit all the cars around causing a huge accident or even myself & my daughter death!

Both experience give me an impression that even though customer may have pay a premium to bought a Toyota which 'supposed' to be providing good quality car & world class customer service, but actual dealing with them actually just give customer headache and wasting time on resolving a well known problem such as rotors / disc

my question now :

human beings life is very easy/ cheap for Toyota ? To that extend you don't care about people's life?

At 96, 000 miles I had to have the water pump replace on my 2010 Toyota Venza while on a road trip. We took it to Carlsbad Toyota Service Dept. The place was huge with a beautiful waiting area with a Starbucks cafe included.
I ended up paying my share of the nice facility. The water pump replacement cost $2, 400! They said the air conditioner had to be removed to get to the water pump. I contacted Toyota headquarters to see if they could do something for me due to the high cost and only 96, 000 miles on the Venza. Sorry, it's out of warranty is all I got out of Toyota.
We've had Toyota's in our family since 1999. This Venza is our last Toyota.

I left the dealership under the impression they would take care of all tags tax and title fees. 3 days later the finance manager Terry Seymour told me I had to pay the taxes because I wanted to register it out of state. I went back to the dealership and talked to Terry who referred me to Marcus because that is who agreed tags tax and title fees were included. Marcus said that it included sales tax if I registered it in FL but did not include excise tax in Oklahoma. I asked if I registered it in FL then all cost would be included? The difference in the taxes was $1300 (cheaper in OK). Marcus told me he would talk to Keith Pierson to see if he could cover the $300 tax in OK. While he was out. I asked Terry if I see a return policy and was informed they didn't have one.
I again asked if I could see it in writing he said it was on my contract. I pulled out my contract to show him it didn't say anything about the buyers right to cancel. I again ask if he could show it to me.
Terry left the room and came back he then asked me if I liked the car I replied I love it, he then asked if I wanted to keep the car, I replied yes, then he said to me that I was "pushing him to cancel the contract" I told Terry to cancel the contract. Terry took my copy of the contract. A few moments later Marcus came back and said he had the taxes taken care of and if I really wanted to cancel the contract. At that point I felt like Terry was trying to bully me into paying out the extra money by threatening to cancel my contract. I told Marcus yes I want to cancel the contract. I contacted my bank to cancel the check that the dealership had submitted to them for payment. The bank said they could not cancel the check because the dealership had already deposited it. I asked Terry for a copy of my contract and was told I couldn't have it back and that I had to go back to my bank for them to cancel it. I asked if they don't do I come back her. Terry told me I have no reason to come back there ever! After contacting my bank again. I went back to the dealership to speak to Chris Jordan who is a general manager. Chris told me I he could not give me my contract back because 1) it's the law he can't 2) I could use it against him to say we have a contract 3) it was locked up in the back office and no one was there 4) our contract was void and no longer a contract therefore I didn't need it. Every time I asked for it back I was given a different excuse. I asked for assurance that I would receive my money back. Chris wrote me a letter stating our contract was cancelled which also got sent to my bank. He also asked to run my credit which I said no I don't need to be financed through the dealership there is no need to run my credit. After hours of being there (I even had to take half a day off work) I finally left still unhappy. The next day I call my bank to verify they received the statement from Chris. My bank had already honored the check and transferred it to the dealership. Once again I found myself sitting in the office of a very unpleasant man who once again tried to make me an offer on the car, which I turned down. Once again I asked for my copy of the transaction and was informed that the statement he emailed me was my copy of the transaction and cancellation. Over an hour later, calling the bank and going back and forth on me wanting my copy of the transaction I left unhappy again.

I am a long standing customer from Toyota Rustenburg. they have moved to a lovely new show room and workshop about one year ago. I took one of my cars to get some work done on.

I was shocked and amazed to see that their truck shop does not have covered work space for the workers. it was raining this week when I visited Rustenburg Toyota. the two men I saw were working in terrible conditions. what I saw were not acceptable. I know that the previous workshop in Rustenburg had a proper work station and it was a covered work area. How and why should these people work in such terrible conditions, it is totally not acceptable. should there not be better working conditions at the NEW Rustenburg Toyota. I also would like to know why is there only two persons working at that working station?
mr Snyman should invest in a proper truck work shop for the workers and their customers. The situation is really not acceptable.

Bob the GM (although the employees I spoke to didn't know his last name. One was Linda who answered the phone and the other was one of the young service technicians. I will attempt to be brief here. I already submitted s complaint. But today after meeting with Bob in person I am more concerned with either his ignorance of how are car is put together or his ability to like to my face and force his technician to back him up. Today this is the basis of my new concerns.
1. No balanicing needs to be performed after mounting four new tires.
2. No alignment check needs to be performed after mounting 4 new tires.
3. Changing out the rotors could not have changed the original alignment or made the car start pulling to the left after the brakes were replaced.
4. They see rust all the time ; therefore they are not obligated to inform the customer that any or important
parts of the car such as tire rods on a 2002 should be replaced for safety sake . Even though they did do a safety checklist that listed the steering and underside of the car were in safe condition.

Greetings,
I am Md.Ashraful Alam.country:Bangladesh.My mobile no:+[protected], Date:10-05-2016 At local time:08:59 pm, i received a sms."I have won toyota europe mobile award sum $750000.00 us dollar". Token #T0516.
It was deposited in your bank.Account name:ESCROW Account #[protected], natwest bank plc. Contac person:Account officer:MR.DAVID WALKER, Natwest bank plc United kingdom, #1churchill place, London, ENG E14 5HP, Email:[protected]@accountant.com
To release my fund bank authority want my award certificate & PROOF ID.Already I have provide them above those.Now they(bank authority) want fund release order(FRO) certificate from financial conduct authority(FCA).But, Bank authority dooes want my Bank Account no.To get FRO Certificate from Financial conduct authority, they want £620GBP Equivalent to =70, 200 BDT.I am very very poor, I have no ability to bear the charges.I also confused, "Is it true or false".If true, how can I get the prize.Why they want money to get prize?
Please, inquery & inform me in deails.

Your faithfully
Md.ASHRAFUL Alam
Email:[protected]@gmail.com
My PIN is TEA-1010
Prize claimants

i purchased a 2016 corolla from ernie palmer and i have been miserable ever since, i was starting to believe that i was giving them a hard time because i was always calling them to get an understanding on the smooth ripoff... i still don't understand how i bought an 18, 000 dollar car traded in 2011 that they gave me 9, 000 for and still have to pay 30, 000 for it to belong to me. i have been reading some of the reviews from people and if i would have known they were talked about like this i would have went to hyundai the way i started. they cant explain to me where my original payment is because it is not on my paperwork...it seems that i am stuck i have been trying to talk to mr palmer...i wonder do he reads these these reviews...my next stop is the better business bureau ... then the media they are a ripoff in my sight because all they can say is i signed the papers women beware and don't go by yourself

I went to Toyota wing hing Balakong (Jan 2016)for a simple broken window replacement job, experienced a bad treatment, they seem stiff, like robot, not really listen to customer complain and give unnecessary comments. I don't appreciated and give up on them. Overall the service was poor. I was pushed around just to get my window assessment done, from the information staffs, body and paint was worst (cristine lim) not event look at the customer keep playing with keyboard even not answering hello from customer and act like she giving me money not knowing her customer money paying her income and not event want to see the car window, the manager was not around to assist. Finally one manager from service appear to helpful but at the end I guess the whole people/staffs in wing hing just inefficient they don't treat people well. The cashier act unprofessionally too I.E like putting face powder/ make up while at the desk during company time. Toyota should look into customer relation and way to communicate. This was not the first time, my fellow friends warned me about this place before. Joe

We bought the car new from a local dealer. Its blue in color and we are the only owners. since last eight months, the clear paint coat on the entire car is peeling off in sheets. I took it to a local body shop to get the estimate to repaint it. He informed me that this has been a common problem with Toyotas and I should contact some authority with Toyota and bring it to their attention. Do you have any suggestions as to who I should contact.

I have been a toyota owner for over 25 years, between my former husband and I we had 4 toyotas in that time that we loved. Red Deer Toyota has put an end to that last fall. I had my vehicle scheduled in for service and brought it in for the 7:30 doors opening time to ensure I'd get on the shuttle (7 person van) to get back to town to ensure I'd make it to a course I was booked in to attend. I got there 7:40, traffic slow that morning as we'd just got a tremendous dump of snow the day prior. On getting there I handed my key and asked about the shuttle as I did not see it outside where it should be. I was told it had already left for town. Left? The doors were only open 10 minutes? I ended up waiting 40 minutes for the shuttle to return to get me to town and found that the shuttle driver had left with only TWO people in the 7 passenger van. I was quite anxious as I was fearing not making it to my booked appointment in town. As it went, I did not get back in time and had to rebook the course. At the end of the day when I went to get my vehicle I was then told that now it needed all 4 struts replaced. (the maintenance was a regular maintenance, but they did manage to find other 'minor' issues making the bill for the day quite a significant one already and then tell me I needed struts). I was going to book the appointment but I made a request to perhaps have a borrowed vehicle set aside so I'd not be at the mercy of a shuttle driver that takes off in under 10 min of door opening with merely 2 people aboard. I was told I could not use a borrowed vehicle as they are for people whose vehicles are not drivable and mine would still be drivable. I asked then if perhaps the way the shuttle operates could be looked into to better serve the customers. I was told maybe I should try to get in on time. REALLY? The doors open at 7:30 and with severe snow I was in for 7:40... I don't know about everyone but I really don't think that is a tardy arrival time given the road conditions?! The woman at the booking desk was totally unhelpful and so I requested speaking to a manager. She would not get me a manager. In the end there was no attempt to please the customer (myself) with regards to transportation back to town and no apology for leaving me stranded in the morning with a 40 minute wait for the shuttle to come back. As well, the struts - well I did not book them in and had them looked at by another party and was told they did NOT need replacing. So... there you have it, they were going to take advantage of my lack in mechanical skills to get me to pay for a pricey fix that was not even needed!

Dear UMW, Good day. I recently bought a Toyota Camry Hybrid 2.5, like a week ago. I am very much interested in exploring the "MirrorLink" function on this OEM head unit. However, the MirrorLink function is disabled/greyed-out. I have tried enabling the Bluetooth function and as well connect it via a USB cable to my Samsung Galaxy S4. But the feature does not seem to activate. I have a mirroring function on my phone and tried running the SCAN but no device was found. How can i get this function working on my device since the car comes with this function and not usable. Please advice. The map pre-installed on the OEM SD-card is with Garmin GPS is not updated. This GPS hardly finds any desired location (Johor as for my case) Because i travel alot and i do not wish to relay on my the WAZE since i can have own navigation installed in my car itself. How can get my map updated to any highest available? Technical : 1) The car which was delivered to me had a tire pressure of 330++kpi. I didnt know until my driving gets too noisy noisy and checked it at one of the petrol kiosk. 2) The headlight was not aligned to have the same level of projection. 3) Rattling sound beside driver seat (rear window) 4) Clear wind sound when driving above 120km/h (like the window slightly opened by 3%) There is no quiet cabin drive 5) Balancing was incorrect which pulls my steering to the left automatically. This ends up like a slightly disappointed by for a exclusive and EXPENSIVE sedan among your all competitors. Each company might have their own pros and cons. However, i choose Toyota because of its value and the performance. Myself mainly choose hybrid for its fuel consumption. However, 1st impression on driving the car was not meeting the companies reputation. You may check my record that few days back, i went to UMW service center in Jalan Gagah to adjust the Balancing and Headlight adjustment. After the service, i signed the paper for service attendance and found the same issue on headlight adjustment (not satisfactory) I have informed the person in-charge about the wind sound that I have receiving in cabin. And i was required to fix an appointment to test the necessary. I have also asked about the GPS updates and MirrorLink, plus the speaker volume boost option(if available) because the sound quality and surrounds does not seems to be as how it suppose to be for the description of "10-JBL speakers on-board" Surprisingly, no one at the service center could answer to my queries as they are not well verse and knowledgeable on these features and how to make them work. this shows up a unprofessional panels. The descriptions and explanation plus the steps shown on ur manuals are some not even exist in the car hardware/software options. Like mirror link, Get connected, animations, etc. I would like to kindly request your good company to come up with a resolution for my enquiries regards to your sold products. The aftersales from your company is very poor (accordingly to my experience) Because they are more concern about the "Green form" /feedback form to have a good remarks written. I am not sure how efficient and customer oriented your enquiry form is. I am hoping for the best result and suggestion would could offer. Thanks in advance.

I bought a car from Imperial Toyota about three years ago and I took out a Warranty and Drive Plan on the car. The Car has been giving problems all the way and I still have 5 more years to pay for the car that is continuously in and out of the mechanics and have ran out of ideas. The cracks of the matter is, I took the car for service after the service warning light was "on" to the agent, The service was quoted and sent to the insurer who in return asked for the past service records. I intervened in contacting the Dealer for the past service records as it was peak season time, I needed the car for work and back home travelling between Johannesburg and Potchefstroom, they sent me an incorrect sheet/slip of a different car. The dealer played hide and seek until I exhaust my mileage limit. Eventually I was told that I have forfeited due to that.. Sent the complaint through to the Managers both Imperial and SA Warranties and was given a silent treatment and told that I have exceeded the mileage and there's nothing they can do. To add the bitter cherry on top I decided to cancel the insurance because it was not paying dividend, now my monthly installments are annually increasing for what I don't know. Three possibilities as a solution to this, Exchange the car, Fully repair the car

I have loved Toyota trucks and have bought several of them in my lifetime. I bought them because they seemed to be more reliable over the years than the American trucks that I bought. However, recently, my faith in Toyota has been shaken due to the amount of recalls I receive on the truck as well as one very particular design problem. Toyota designed their engine block with a serious design flaw that is costing me thousands and something they have been unwilling to help me out with. I bought my 2009 Toyota Tundra with 3, 000 miles, certified from a local Toyota Delearship (Thompson Toyota in Doylestown, PA). Well, a couple years in, the alternator failed. Most alternators are located in easy to access locations where you can pop out the bad and pop in the new. Toyota designed the Tundra engine in way that the alternator is in a very difficult to access location. You must dismantle the underneath of the truck to get to it. Just to get the old one out take 7+ hours from an experienced professional mechanic. The alternator location is prone to getting wet from water spray from the tires. I must give Toyota credit for the first time this happened. My vehicle was one month out of warranty and they covered the replacement. However, this has happened again and they will not cover it. I am very upset. The replacement cost as per the delearship was stated at "beginning at $2, 000 but it could go over and does not include the new alternator cost". This is normally a $300 to $500 job. But this should not be happening to a truck that is garage kept and only has 55, 000 miles. I am certain there are others out there like me. I am very upset with this problem, someone please help!

Hello

To whom it may concern

Toyota avensis mk60lrn

I purchased the above mentioned toyota avensis at the start of november 2012 from vantage toyota colne. When i viewed the car the full service history book was there. However on the collection day it was missing and the first 2 service sheets was printed and handed to me. Ideally i should have refused to take the car from a toyota dealer without a full dealer service history book.

Recently looking through the service history which i have managed to get, i have noticed that there was a warranty work carried at 10410 miles complaint of the owner of the car at that time. Then again there was something done at 18001 miles.

Thereafter according to the history it shows that at 23014 mile it would not start followed by air bag light staying on at 23458 miles. The point i am trying to make is that whether the service history book going missing was just convenient for a sale of the car to me.

Now coming to the real issue of this email for the on-going issues with it. As mentioned i acquired the car in november 2012 with 23867 miles on the clock. While driving at times and also at idle i could hear noise and vibrations coming . At 26800 i took the car to jemca toyota bracknell afterwhich the clutch was replaced at 26867 miles. I was very shocked as a toyota needing a clutch replacement at such a low mileage. To my dismay this is when all the problems started.

After being back from jemca toyota bracknell, i started the car the following morning, a high pitch whining noise could be heard from the car. I called jemca toyota bracknell immediately and i was asked to bring the car back. At 29364 miles they replaced the drive belt and tensioner. By this time i also brought to their attention that the did not drive the same giving the following symtoms:

1) something not right with the clutch as at times i would get vibrations driving off while the car.
2) the car creeps forward while putting in 1st gear
3) sometimes certain gears would go in and it was crunching
4) when the car is very hot it vibrates a lot when driving off
5) i also got the car without the clips holding the plastic cover down and had to chase jemca to get them ordered

6) at times clutch smell is very apparent

7) the engine cover has been ripped or split after the clutch replacement at jemca.

Everything was disregarded once again and i was told that all is fine. Another issue that it has had since i got the car is that on turning on the left or right specially when temperature is very low there is a grinding together with knocking noise. Last year i took it to jemca toyota bracknell and after a drive with a toyota technician he said it is the top suspension mounts which he has replaced already on a few of this model and he will put in a request for this job to on the system under warranty. However recently being at jemca toyota bracknell i learnt that nothing was on the system and i was not very pleased.

Sadly i got to fed up with jemca i took it to steven eagell toyota in watford where i explained the problems and had a drive with a toyota technician and he acknowledges that it was not 100% . At 33714 miles he adjusted the links and said try it and see how it is to drive. Inquiring back with jemca i was told that i could beat the synchros of the gearbox which was such a shocking explanation. At this point i really wondered if jemca really performed the clutch replacement as required or even did they use toyota approved parts. With engine running and pressing the cluth pedal the engagement mechanism is very noisy which i have been told it is very normal by jemca.

As we discussed i have a very difficult job being with long hours and night shift at times, so i have had to go back to jemca with the same relevant clutch problems and others ones too. Simultaneously in april 2015 the ac stopped working and i had it re-gassed at my own expenses at around 48000miles. Within 2 days i could see fluid leaking out at the condenser inlet. I explained this to the guys at jemca and i was told that there is no leak and they would charge me for recharging the system. I challenged it saying that they need to run it and see because it is definitely leaking. After a bit of heated conversation telling them that they need to listen to customers a bit more they said they will run it and get back to me the same day which they never did. Calling them next morning they said yes it is leaking and they ordered and waiting for a seal but never apologised.

For the clutch problems, they said they ran the car for 20 mins and they could not fault it at all despite i told them that it starts vibrating after it has been driven for a longer period especially driving off and reversing. Being once again disappointed with toyota after service i offered to leave work and come down, take the car drive it and warm it up enough which i showed to the technician after 2 hours which he confirmed in front of me that it does vibrate when very warm driving off and in reverse. They said they will raise this report but to you they referred as to it does vibrate in reverse and the rest but due to normal wear and tear. How can this be normal wear and tear when they themselves replaced the clutch at 26876 miles and now the car has done 53000miles. Does this absurdity means that in the 21st century a toyota avensis requires a clutch assembly kit at every 25000 miles not including all the other problems that i am still having with the car. Certainly not as i work as a maintenance engineer and i am aware of toyota clutches lasting over 150000miles not to say more. More recently after a telephone conversation with jemca i was once again told about wear and tear of the clutch and the mileage of the car which is nonsense as all this clutch problems started after they supposedly perform the replacement.

Once again after challenging it i had to remind jemca that the clutch was replaced there itself because they did not even check the record while trying to blame a less than 5 years old car with less that 60k miles on the clock to be wear and tear. Very unprofessional and poor service. Another issue which is back is that specially in the morning when the car is cold and normally too is that there is a high pitch whine but nothing was done likewise the rear seat retaining clips is broken on the right hand side but has not been actioned or followed up till this date.

Coming back to the steering wheel leather which i will try to send you pictures. Such item doesn't just get worn from one day to another. I have previously mentioned it to other people at jemca which they found very odd with a car of this age and mileage to show such degradation. Another issue is that while the car was at jemca they washed it and the bonnet was dented which the pressure washer gun which they denied of course. The body work of my car is in excellent condition so i do keep tracks of little scratched and dents which there are next to none. I was promised that it would be fixed next time the car was in whatever it takes. Nothing has been done for rectification of their careless way of treating people's property.

The car also has boot arches spot welding surface corrosion rust appearing and recently only one of the 2 horns unit was working.

From the start it has not been a very up to standard and quality goods that i purchased from toyota from which i have lost all the faith in the brand and after service. I have made all payments on time and never missed one. My plan was to always pay more than the agreed amount so that i could own the car before the agreement ends. With all the issues and unreliability of it i would really like to forward this email with it's relevant content and believe i could fairly demand toyota for rectification in terms of providing extending it's warranty and decreasing the amount left to be paid by myself.

According to consumer protection act if something is faulty few months after purchase it does mean that faults already existed at the time of purchase. Could you please get back to me as soon as possible and inform the concern parties.

On my side i am in the process of booking it in with another dealer as we discussed over the phone recently to try to get the faults re diagnosed.

Kind regards

Dear Sir,

I would like to inform that Toyota Saudi Arabia (Abdul Latif Jameel) used car section is selling accidental cars by lying to customers that these cars are not accidental. I bought Camry 2010 from them on Cash and they confirmed me that Car is not accidental. But now when I went to sell my car I came to know that Car is accidental and repainted completely. This is against business ethics and fraud with customers who buy car on Cash.

I want you to look in to this matter and resolve my problem.

Best Regards,

Danish Faraz

I went to Scarborough Toyota because I had an intermittent problem of starting the car. Since I am not a technical guy, I asked the person at the reception to check on the problem. He came with an estimate of $288.00 just to replace the weak battery. The cost of the battery was $130 and the labour charge was $120.00. This place exploits their customers to the maximum. I am still surprised about the labour charge.