Toyota
Reviews and Complaints

Toyota of Stuart is dishonest. Do not purchase a vehicle from them. They do use bait and switch tactics. They roll the price of trade in vehicles into the price of whatever vehicle you are purchasing. Even if it is not upside down by comparison to the Kelly Blue Book value. They will charge you a premium dealer fee if they only have a certain number of vehicles on their lot. None of this information will be known to the customer. Check your contract closely, there will be a prepayment clause in the contract that you can NOT pay down your loan sooner to have payments applied to the principal. The value of our vehicle was not what we were told it was. They took a $25, 000 car and turned it into a $52000 loan. We were not educated enough to know the real value of the vehicle before getting taken. They also falsify information with the bank to get the deal to go through and when you try to get out of it they will claim they explained all the fine print. Please don't go through what our family did, we were not smart enough to know better. We are living in an apartment because our car payment is as much as a house mortgage and the car is only worth half a what we owe. I hope this helps someone to not make my mistake.

So your car you were trading in was not paid off..so do you expect them to just pay off your car and not roll it into your new loan..I want a deal like that! Next time pay off your loan before getting a new one and you won't have a huge payoff in the end.

I would suggest that the writers are confused on their stories. If in fact the stories are even remotely true. I would suggest that they try alittle harder. I am very easy to get hold of. Luckily, we have very few complaints, even with thousands of vehicles sold. If anybody wants to see the owner, just either call [protected], or ask the cashier to see me at the store. Thanks for the opportunity to respond. John Pierson/Owner Toyota of Stuart

This is exactly the sort of thing I was alluding to in my review post of Ventura Toyota's Service Department. This place is just ridiculously unethical. Their salespeople have no regard for what customers actually want, and have no moral conflict selling you a vehicle with mechanical problems. PLEASE avoid this place at all costs. I don't know how anyone could be foolish enough to go to Ventura Toyota when there are 2 other Toyota Dealerships in the area with much better reviews.

Dear Toyota senior management members,
I am Mohamed Zaki, writing this official complaint to express of my totally disappointment with dealing with Toyota maintenance for my car Toyota corolla model 2008 South Africa, since years I am suffering with this model which were provided to the clients with a manufacturing mistake in the gearbox, which was supposed to be replaced by new car (all countries in the whole replaced by new car for the deffectef Toyota modle 2008 except Egypt ) as it is not the clients' problem to deal with a deffected car has such an error affect the safety of their clients. But unfortunately nobody care from Toyota Egypt nor Toyota International to secure their reputation.
THE PROBLEM IS IN THE GEARBOX
We took it to Toyota New Cairo maintenance Center
and complained but engineers their told us that this model
is made in south Africa and we need to change some spare parties in the Gearbox and will work perfectly. But after fixing the spare parts the car started again to behave in a weird way as it will go to natural (N) in the middle of the road .
Again we went to New Cairo maintenance center and we were told that the software of the gearbox need to be restarted again. After repairing it has been repeated for 3 times.
After almost 2 years, Today 31.05.2016 the problem repeated again. But the new Cairo maintenance center refused to fix the regular problem as it is not a gearbox to take their responsibility off.
I am writting to complain to Toyota International as this is not we were promised (Toyota is safe to drive ?!)
I am asking the support of whom may concern about the Toyota reputation to solve my problem.

Mohamed Zaki
+2 [protected]

Message sent on the 29th of April 2014 with no result till now.:

Customer Experience
Customer By Web Form (Nassif Khouzam) 04/29/2014 05:00 PM
Today, in the Toyota center in festival city at Cairo, I have been very astonished and disappointed from the reaction to my complain.
Actually in my last maintenance there, they found out that my right fog light was not working so they changed the lamp with a wrong model that melt all the fog light and did not fix well the internal fender cover from the front. During my last highway travel, this caused me an accident because the cover went under the wheel. Now it's completely damaged because the plastic melt from friction and the front bumper is also damaged due to the accident.
Today at the service center, they changed me the fog light but refused to change the internal cover and the bumper saying that there is no comment on the job order saying that it needs to be fixed. Was any comment there that they've put a wrong lamp? What an irresponsible answer!
Is this my fault that the Toyota employee skipped this so that I pay for it? And why did they change only the light? Shouldn't they compensate me for this negligence that could cost my life and my family life instead of telling me that I must pay the cover and bumper? It's a matter of principle: I will not pay for others mistakes.
I trust Toyota and that's why I make the maintenance there, why don't they trust me and they don't believe that the car was not ready to be given to the customer? Is it for saying that they never make errors? If they do so, this employee who forgot to fix the cover will continue his negligence and they will sacrifice the safety of other customers? What did Toyota do when it discovered that there were an error with some model accelerators? Why are the Toyota standards not applicable in Egypt?
What is better? To say everything is ok with us or to face their situations responsibly?
I wait for a prompt intervention from your behalf to stop this maltreatment of customers that we are facing here.

Thanks and best regards,

Envoyé de mon iPad

Dear Reader,
Today I decided to change my Toyota preference due to what happened today plus the impact of cummulative events,
I faced an awful attitude during informing me (through Eng. Mohamed El-Ramly, New Cairo service center) that they couldn't diagnose the main problem (luna sound from engine when reaching speed 50 - 80 km/h) I complain from although late delivery (1:30 hour) after time of promise claiming that they want more time to diagnose and when I asked about problem probabilty he didn't answer me (manipulating me) then I asked about safety the answer was without any morality that "your questions are very strange"!,
you can find attached repaire order containing all data (mobile number) that may concern,
I hope I can find a real follow up for my complain.
Sherif Adel Mouris Hanna
I own a Toyota Corolla Car 2010 model
Thanks & Bestregards

Dear Sirs,
I own a Toyota Yaris Car 2006 model and have been your customer eversince (i.e. from 2006). I had my alarm & automatic central lock systems installed by the accessories section existing at Abbasseya service center right after buying my car. However, each time I face a problem with my central lock or alarm system I suffer to get it fixed; as the front desk staff transfer me to such accessories section who do not show the least interest and after leaving the car for a whole day to receive its regular service, I discover that the problem I had reported to the accessories section had not been touched. Also, I complained several times on the phone and got promises of feeding me back on this issue and have received no response since 17/1/2012! Kindly take the necessary action & ensure to your accessories section in Abbasseya that, for the sake of high competition, what matters most to the customer is after-sale service & maintenance. Kindly feed me back on your outcome & I hope next time I would not encounter such negligence!

Dear Sir,

I have always been a fan of TOYOTA
in 2004 we bought a corolla which was grate
however we then replaced with the 2008 model.
This one turned to be the wears vehicle we ever had.
THE PROBLEM IS IN THE GEAR.
We took it to YOUR Abo Rawash service station
and complained but engineers their told us that this model
is made in south Africa and that we need tube trained on how to drive it.
To cut a long story short 15 days ago the car started to behave in a weird manor as it will go to natural (N) in the middle of the road .
In Abo Rawash we were told that that the clutch and something in the gearbox need to be changed and that the repair will take 10 to 15 days.
After the news from the the united states I wander weather Toyota is safe to drive ?.
CLUTCH-GEARBOX-10 TO 15 DAYS !
CA. zaher
Ex. senior united nations official

I went to findlay, Toyota in Henderson NV, and dropped my 11 Xb off for service. 9 hours later after calling and reuqesting a status - since the rep said he would call to update me on warranty coverage, I still had a hard time getting him on the telphone. When I did speak to him he told me he had not had the chance to call about the coverage of the warranty, the mechanic had not looked at my car but the battery had been replaced, I told him to take out the battery since it would be 30 mn untik I got there, (upset they tried telling me the problem was the tires since the package was installed by Toyota before I owned the car) and then when I text him tellling him forget it I would pay for the battery issue, he told me the mechanic took out the battery already...bull@#$. I asked what the ginding was he said he didnt knw and forgot to ask the mechanic to look for that problem. Anyway I get my car - it hadnt been washed like the paper work said, they didnt weven take the wheels off to look at wheel hubs, bearings, my car was greasy..and the battery was never taken out because my steroe had all it's settings still (which everythime the bat is dead I have to reset my Kenwood). So all day I went without my car on my day off to almost get swindled by their service department. I am still fuming! What does it take to have a paid for warranty actually warranty the the part and labor. Seems like they do not want to even take a tire off with out scamming you, warranty work does not pay for enough.
It's terrible. I will never buy another Toyota, or anything from Findlay. I bought the car from dealership farther away now from where I had moved so I took it to the cloeset dealership. Disgusting the way they behave and sickens me that something as simple as a diagnosis can be such a nightmare. I felt violated. Literally! And where did the 5 miles on my odometer come from? Lunch hour? Jerks...simple as that schistey!

I hear you ESSP - it wasn't clear from the complaint that you had already set a price and sort of had a handshake agreement in place. If so, that not a good way to do business. But yeah, car salesmen are generally jerks. I was just negotiating a lease on a vehicle and I asked the guy to run the numbers at a lower APR. Instead of lowering the APR, he just raised the residual to give us lower payments . . . shady . . . we got the hell out of there and bought somewhere else.

But anyhow, check out this series from Edmunds - confessions of a used car salesman. Very informative. Basically, used car salesmen are trained to assume that all people are idiots and should be treated accordingly. http://www.edmunds.com/advice/buying/articles/42962/article.html

Well, technically you hadn't agreed to purchase the car, right? And if someone else was willing to purchase the car for a higher price than you, what do you expect?

shouldve kept your NITRO

If you turn in the vehicle it is considered a Voluntary Surrender. And since you signed a contract. It is considered a repossession.

I own a 2017 Toyota Sienna which I purchased in August of 2017. One year later I started having problem with the passanger sliding door. During winter the door would make a rattleling sound like it wasn't closed all the way. I called the dealer and explained to them the problem. Of course everytime I took my VAN to the dealer It would not make that sound. I told the technician that you have to drive the Van for few minutes for it to start making noise. So they did NOTHING for me and I just had to live with that noise. Now every winter the door would get stuck and would not open at all. Finally I had enough, so I took the Van in and I explained to the Technician that this is a safety issue since I purchased the Van and that my kids have to either enter from the drivers side door and kick the door open from the inside. My warranty expired and they could not do anything for me. I am PISSED!

Started with Toyota: When called them they told me I had no recalls, yet I still had problems through the years.A my brakes, Catalitc converter, motor now to find I did, and I miss the class action law suit ! now my under carage was replace and it is falling off the body frame I have contacted both Toyota an Shelor, still no help . The frame is to small and many screws were not replaced back .My engine was on the floor and they broke extra things and had me pay for them.This is unfair and and I want my car fix to be safe to drive, can you help.

I have purchased a new Toyota Fortuner in October 2017. I ordered the Furtuner with a tow bar and I asked the Toyota dealer if the problems with towing was sorted out. They assured me that the problem was sorted out. I purchased I Jurgens Penta caravan and then realized that the car was swerving quite a lot. A contacted Toyota and they said that the tires were faulty and that they will replace it with Generals again (this is what it was sold with) I had to pay for the km that I used on the tires. I was not allowed to but another brand on and pay the difference. I had no trust in the Generals and wanted to put BF Goodrich on. I asked Toyota why they did not inform me of the potential danger and why did they put my life and my families life’s in danger. Their answer was that as long as I don't complain, they do nothing about the problem. So you first have to get killed or injured before they do something. I have been driving Toyotas all my life, but with this attitude from Toyota, this is my last.

Dear sirs,
My name is badri, writing from georgia (europe). couple of days ago I got sms on my mob. phone, informing about the victory of a toyota landcruiser car. the original sms says the following: japan international programme with toyota. your line had won a toyota landcruiser vx. contact person john carson.

I have no idea whom I need to communicate or how, as I have no phone number, no e-mail or other adress. please write back and help for further actions.

Best wishes

Badri.

I purchased a new left over toyota from the year before from lawrence toyota in nj... the car had 16 miles on it from being test driven over the past year... this cant be helped and I thought nothing of it... when the papers were drawn up they put down used car because it was last years model and had 16 miles on it... it didnt matter to me and I hardly noticed... but this changes the interest rate from 2.99 to 5.99 which I find out when I get my first payment 30 days later... I complain and im told there is nothing they can do... I ask to return the car and they offer 3500 less than I paid 31 days ago... so I write to toyota corporate office... they sent me an amortization schedual trying to show there is not much of a difference in the payments... they like spending my money... but when I noticed is that the payment they had was less than I was being charged... even at the same 5.99 interest rate...4 months later toyota motor credit agrees that there is a glitch in the system and I am being charged too much per month by accident but it is not able to be fixed for me only future car buyers... they are so sorry... so I make a complaint with the bbb and state they are mischarging me because they made a mistake and I am forced for 5 years to make the wrong payments of I ruin my credit score... the bbb investigation uncovers the payments even though are higher than I am supposed to be paying are being misapplied also... meaning I am not paying off principal because there is something else wrong... this gets better with time... I request me to return the vehicle which is now 7 months old with 7000 miles on it and I am offered 7500 less than I paid... I rather go to court... the bbb contacts us both and asks us to arrainge a settlement since toyota is being sued by every owner in the world about brake problems... I get a new offer on my car which was appraised by the bbb for 17450 or only 12000 from lawrence toyota and that was going to be their best offer... I explained I was getting shafter plus I paid 400 a month for 8 months 3200 which dissapeared... I was told so sorry
People there are many car dealers out there avoid lawrence totally avoid toyota if you can also I live in this hell every day... cant stop the payments and cant sell the car which is worth less than I owe.

Stay away! Honest to god... They are big thieves, they tell you one thing on the phone and complete different story when you get there, they are extremely pushy even when they clearly see that my lady dont like the vehicle, they slam on extra big charges o n your credit card which was never agreed, I had to fight them for months and months until credit card company realized their crooked operation, by the way, after my attorneys investigation he discovered that the so called five star reviews about this firm was done by family members of the staff of the dealership, and it was reported to department of consumers affair. Minister derek jones richmond virginia

I have a 2017 Toyota Scion that was under warrenty up to 36000 miles, at 38900 miles the emissions light goes on, I had just had the oil changed and figured they did not secure the air filter well enough. Had that checked several times and it was good. The car was still running with no mechanical problems, but will not pass inspection. Two years old and will not pass inspection! I had to pay 82.00 for a diagnostic test then was told it would be 530.00 to have a fuel tank holder, cover, canister and filter replaced. " It is a defective design, they have had many complaints but not enough to have it recalled. " What a rip. Teaches me a lesson, I refuse to purchase another Toyota. Putting this much money into a car that is 2 years old for a defective part and no compensation from the dealership or the maker is unacceptable business. You can bet I will warn everyone I know and then some. Times are to hard right now for poor business practices such as this.
Thank You

Denise Payne

As from this date, the Spanish Government grants a bonus of minimum €2, 000 to whoever deliver an old car and buy a a new one. Toyota Spain offers such a bonus. The top price for the Yaris 5-door Liftback stands on $15, 125 [€10, 827] excluding 2 minor and/or avoidable options, namely: cruise control and remote keyless entry system, as displayed in the official Toyota web. Yaris model 1.4D isn't subject to "Impuesto de Matriculación" (Registration tax) such a tax amounting to 4.75% on the selling price is applicable to rest of the Yaris models. Now, if the Yaris were fabricated in Europe, no import tax would apply and assuming it's imported from Japan, aforesaid tax would amount to 10% on the factory price. The Toyota car dealer in my town offers me a Yaris 1.4D 5-door liftback, excluding the mentioned options, in the sum of €14, 500 alternatively €12, 500 if I return my old Honda Accord. I have made some calculations and in the most adverse circumstances the Toyota Car dealer should have offered me the selling price of € 10, 475 altogether, though my feeling being the actual price should be € 8, 827 if the Yaris is fabricated in Europe and the bonus considered.

I purchased a Toyota Coaster from Toyota Trinidad Limited last year. The vehicle was listed with all the features listed below:

Center Door

Rear Window Wiper

Front Headrest

Fuel Lid Opener

Rear Window Defogger

Intermitten Windshield Wiper

Digital Clock

Factory Air Conditioning System

Brakes Front Ventilated Disc and Rear Drum

High Speed Sensitive Power Steering

Reverse Warning Buzzer

Driver and Passenger Sun Visors

Tripmeter

Front & Rear Mud Guards

Side Door Mirrors

and listed at $440, 000.00 TTD. I explicitly inquired to confirm the features. I paid amount quoted however the vehicle came with half the features. The sale rep Brendon Ache signed agreeing that the features are missing. The company to date has refused to install or refund me for the features. The director later stated if I want the feature that was suppose to be on the vehicle I need to pay an additional $92, 000.00 TTD.

After all this horror with what is suppose to be a reputable company I went to purchase parts from them as the vehicle was in a accident. The total cost of the parts was approx. $56, 000.00TTD, and I casually inquired if I will get a discount due to the size purchase and if was GIVEN. But I already had a manager's check for the full amount. I was told to pay with the check and I will receive a refund for the difference. It has been 5 month and still have not received the refund. The director "Andre Baptist" sent me an email stating if I drop any and all legal action against Toyota Trinidad he is issue the refund for an approx amount of $17, 000.00TTD.

Toyota Trinidad and Andre Baptist has gone from using Trick and Bait tactics to Ransom Tactics.

I'm shock that a reputable company like Toyota can allow a pig headed man set such a reputation for them in one of their locations. How can the heads of a company stand by and allow a director rob customers and tarnish their company's reputation.

I have copies of all documents to support my claim and emails from the director "Andre Baptist"

I hope Toyota this issue can be resolved and not allow one man acting as a director to tarnish their company's name.

zZed said the vehicle ran on regular gas but the gas cap stated;for best performance use premium gas. also they provided a clean car fax 90dys after i asked for it. however my mechanic looked at the vehical and noticed the rear hatch door had been replaced and body work done around the door.keith pierson wouldnt talk to me aand zed wouldnt take it back or issue commensurate cash.

the vehicle was a used 2017 nissan pathfinder, at keith pierson toyota in jacksonville fl. i bought the vehical thanksgiving week of 2017 and tryed to return it the next day to no avail.

This company is horrible in every way. Service, price, and quality stay away from here you will be sorry. And stuck thousands of dollars in debt with a vehicle that will not last. And the "warranties" are fake. You pay for it then when you take the car in they will inform you they can not work on it! STAY AWAY FROM JOE MYERS TOYOTA!

Hello, I am one of your customer. I have recently purchased a 2011(used) camry.(On November, 21st, 2011). It was my second car purchase from Joe Myers. First one was 2010 new corolla (last year). Since I was your satisfied customer. I have chosen you again.
Unfortunately, this time I can not say " I am satisfied with their bussiness. " If you would like to learn Why?
I have 3 reasons;
1st reason:
I got this car with one key without initial info. I saw you have some cars which have information tags on them. The tag inform you that the car has only one key. When I saw my car there was not a tag the sales person(W.Lomax) did not inform me about that. After I signed all papers and purchased the car I learned that the car has only one key. I asked him to provide me an extra key but he said that he could not do it.
After that moment there was nothing to do that for me. This is unacceptable for me. I am paying $17.500 for a car but there is no extra key. It is not enough for the dealer, I need to pay more money to get an extra key. It is funny for me! Is this really big deal?
2nd reason: Ok. I understand you don`t want to lose money. You don`t want to give anything for free. I know because at least you will waste one of the blank key. It costs at least $50. For this reason I found a same exact blank (uncut)key(including remote) from internet for $43. I just thought you could copy it as free for me and e-mail Mr.Lomax about it on Wed, Dec 7, 2011. I did not get any response then e-mailed again today.But, I did not get response again then I called Mr. Lomax for this reason. But he said that he could not do anything about that. He said that I have to go to service dep and pay for it.
If you think it is acceptable for you I would say nothing. Is this a very big deal to make a copy of key for your customer .

3rd reason:
Back tires;
We already discussed about it with Mr. Lomax. He tried to help me but I did not get any solution other than spending money. I bought this car because it is almost new (2011) and I was expecting not to spend additional money for this car. The reason why I accepted to pay $17, 500.00. But, to have a good condition in my car I need to change my car`s 2 tires right after I bought the car  Again it is funny for me.
What is the problem about tires?
My camry is making too much noise from the backside. Service department told me that, the noise is because of back tires. The back tires are not good. They passed from inspection but their insides are kind of wavy. Especially on the highway with high speed the noise level is too much and it feels scary and not comfortable.

Hi April,

I have escalated this issue to our Service Director and the General Sales Manager. Can you please contact me at the store so I can get your info and access the correct file?

I'm sure we can come to a happy resolution together. Please ask for me when you call so I can help. Thank you!

Noel Graham
Internet Director

today aug 18 2009 i brought my car into toyota of north hollywood i have a 2003 echo 96, 000 miles i had an engine light come on and the car felt like it would stall out so i made appt service rep named dean had been asked by my mom the cost of a tune up quoted 311.00 with tax 332.74 when i arrived i had told him situation with engine light and was told they will check it out then give me a call dean claims he called twice i showed a miss call and he failed to leave a message when i spoke to him he tells me i need too ignition coils which will cost another 365.00 and some if he would of given me a choice to perform work i would of said to fix coils now im stuck still with the car running like it did and 332.00 wasted for nothing 79.00 in parts for tune up and 229.00 labor and my car still running like crap im very upset and dont have money to waste i made a complaint to manager she asks dean he lies said he called twice he should of talked to me before performing work he failed to do so also under the impression they had coils there and they did not they would have to be ordered and would be there next day i called corporate and got a case num hopefully this can be resolved sinserely april l

Hi Danny,

I want to apologize on behalf of my dealership. My name is Noel Graham and I am the Internet Director for Toyota of North Hollywood. Bad economy or not, no one should have this type of experience whether it's from my dealership or someone else's.

From what you're saying, it sounds like we dropped the ball completely in several different areas. Could you please contact me at the dealership? We are a recent President's Award recipient (the highest honor given by Toyota), we're "AA" rated by the Better Business Bureau, and we're a JD Power recommended dealer. I want to make sure that your issues were brought to the attention of our Service Director and our General Manager. We need to resolve this for you and make sure that we don't let anything like this happen to someone else in the future.

We've served this community for over 40 years. We're not perfect (obviously) but it's rare that we miss the mark like this. I don't believe this website will let me post a phone number, but it's easy to find online or on your last statement from us. Ask for me at extension 417 and if I'm not at my desk, you will be automatically forwarded to my cell phone.

Again, I'm sorry for your experience and I hope you'll give us a chance to correct the issues and improve as we move forward. Thank you!